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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 206

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I want to change my address my order number is [protected]
It is showing order and pincode mismatch

Change my address
My new address is
NEAR KARAVALI AND ATHITHYA HOTEL VADNALA ROAD, NEAR AMAZON OFFICE
577401 SAGARA
Plz put this new address and remove the old addresss

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Address: 287 Pashcimnara Holagarh

I was ordering a medicine which is very urgent.. The medicine company was provide all details related to my delivery which was delivered by ecom express... After 4, 5 days when i track my order they shown the order was delivered but i didn't receive my order yet... What the hell is going on i can't understand.. It's a fraud

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered for a level u bluetooth headset and wireless sports earbuds, the consignment was payment on delivery. The package also had a bill mentioning the items, however the package contained a pair of regular earphones, and an sd card, which was not what i had ordered. I feel cheated by this.
I paid a sum of rs.1799/-, for the consignment.
I received the package through ecom express private limited. The air way bill number is [protected].
The order was to delivered by sound travelz.
The package was delivered to me on 19.06.2020.
Requested to intervene and help me to get what i had ordered for, or refund of my money be made.

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Address: 92 surya nagar orai

I had asked for a smasung bt hade phone, but that normal hade phone has come, i want to return, i should return my money.

Ecom Express customer support has been notified about the posted complaint.

Jun 20, 2020

Updated by jeetyashkashyap plz contect us - [protected] jeet kashyap

wrong product delivered samsung hade phone bata kar normal 150 rs. wala hade phone delivered kar diya or
1599 rs. payement le liya

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: 91bsf camp sri karanpur shri ganganagar

Website: Ecomexpress

I want to return my 3 item i placed return so yesterday i gave all packet to delivery boy but i cannot try my packet now

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Delivery person handed over cell phone box and left after taking pin. When we open the cell phone box, we were shocked to see there was no cell phone inside.

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Yesterday we have received ordered cell phone in package. As soon as we open the box, we could not find cell phone. It has just charger inside. Request you to address this issue soon.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Allahabad

I am soumik, i ordered a product from imagine online store and ecom express will deliver my product. The tracking id is [protected]. It was shown the product will be delivered by 24th june. But now it is showing that "pick up failed" massage and package will be delivered by 1 days late. Please look at this matter and solved this prob soon.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Trimurti Vihar c8 patas road baramatii

Please refund my money your delivered product is defected

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: GF. Sector 11,delhi.delhi 110089 Delhi. delhi-110089

I order bose wireless headphones form base guru website but that product is misstake isn't a product come in box please return it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Hello,
I got a call from ecom express executive, he asked for address, but marked as delivered and its not delivered till now, i request you to pls take strict action

Jun 19, 2020

Complaint marked as Resolved

Hello, We Found a Theft in our Appt, we are sorry to blame you.Please take back complaint.requesting to take back complaint.

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Address: G-124/5molarband extension 40feet road badarpur border

As the picture shown in the is quite different as i received my order. They cheat people by sending third class order even it is not full stitch they send an raw cloth. This is disgusting

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Awb [protected]. On tracking, i came to know the product has reached delivery centre on 15th june. On contacting the customer care, i get an automated response that the delivery will be arranged in. 24 hours.. And it has been 3 days. There is no update from the courier service. And this is ecom exp delivery!

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Vikas bearings and 84 Thottaryan koil Street kattoor coimbatore

Today i have received parcel wbl [protected] total damage pc no working

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: Gopanal davanagere

Hamara product 2days pahale hi pauch chuka hai, grahak ne future delivery manga tha, magar badme unhe delivery nahi diya gaya, wrong address ka reasons de rakha hai, grahak product ke liye wait kar rahe hai, jald se jald grahak tak product pahuchaye aur delivery de, awb nbr [protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Hotal.rajkamal . pipalkhunt, Petrol pump .sammati filing stestion.pipalkhunt

I had asked for a smart watch, but that normal watch has come, i want to return, i should return my money.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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Address: Andevarithumu,akividu

Sir iam k. Johnmoses iam order watch but iam received duplicate watch please return my item

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: Ground floor sector 2 rohini delhi -110089 phone no. 8878498045

I ordered a combo of bluetooth samsung level and sony earpods. But i received a dummy headset. And i tried to return my order. But there is no response from user.

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V

vinay kambhampati

Jun 18, 2020

Please I need my money back.. please look into this matter and solve this as much as possible

V

vinay kambhampati

Jun 18, 2020

And they given a mobile number for return but it is not working

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: Near police station kapu ,Raigarh ,state Chhattisgarh

Website: [email protected]

The item you have given is torn, so i want to return this item again and please give it to me who has invested my money in taking this honor.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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Address: Inugurthy bus stand, Vijayalaxmi electricals

I have order a saree from flipkart.
The ecom sent a message as product delivered but i didn't receive any product for that matter, not even a call was placed by the delivery executive.

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S

Sindhu Kottam

Jun 18, 2020

Issue resolved I got the product

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