Ecom Express Complaints & Reviews

Please refund my money your delivered product is defected

I order bose wireless headphones form base guru website but that product is misstake isn't a product come in box please return it

Hello,
I got a call from ecom express executive, he asked for address, but marked as delivered and its not delivered till now, i request you to pls take strict action

As the picture shown in the is quite different as i received my order. They cheat people by sending third class order even it is not full stitch they send an raw cloth. This is disgusting

Awb [protected]. On tracking, i came to know the product has reached delivery centre on 15th june. On contacting the customer care, i get an automated response that the delivery will be arranged in. 24 hours.. And it has been 3 days. There is no update from the courier service. And this is ecom exp delivery!

Today i have received parcel wbl [protected] total damage pc no working

Hamara product 2days pahale hi pauch chuka hai, grahak ne future delivery manga tha, magar badme unhe delivery nahi diya gaya, wrong address ka reasons de rakha hai, grahak product ke liye wait kar rahe hai, jald se jald grahak tak product pahuchaye aur delivery de, awb nbr [protected]

I had asked for a smart watch, but that normal watch has come, i want to return, i should return my money.

Sir iam k. Johnmoses iam order watch but iam received duplicate watch please return my item

I ordered a combo of bluetooth samsung level and sony earpods. But i received a dummy headset. And i tried to return my order. But there is no response from user.

The item you have given is torn, so i want to return this item again and please give it to me who has invested my money in taking this honor.

I have order a saree from flipkart.
The ecom sent a message as product delivered but i didn't receive any product for that matter, not even a call was placed by the delivery executive.

Order Number:OD[protected]
Ecom Express tracking : [protected]

Dear Ecom Express

our prodect, which we have ordered through Flipkart, has reached our nearest distribution point.
Today morning I received a phone call from the delivery Point. He tells us to go to the delivery center then collect goods from there.
Flipkart guarantees that you will deliver the ordered goods to the address we provided.

Then when we tracked Ecom Express website, the updated information was incorrect. updated status was "Shipment un-delivered Shipment attempted - Customer not available"
We are at home all the time.We talked when he phoned. then why they updating "that Customer not available". this is very bad things. and bad experience from flipkart.

Order information and Ecom express details are attached to it.

First this is regarding awb [protected].

So i ordered an item from samsung. First off, i'd like to mention that ecom express is literally the slowest delivery service available. Movement of items are unbelievably long. After 6 days, the product has moved from jaipur to gurugram... And i'm in chennai. At this rate, i'd be lucky to receive this product by the end of the year.

The speed of delivery aside, samsung quoted a delivery date of 16th june. Today is the 17th and the item is still in gurugram according to the tracking page. I've already escalated this matter to the samsung team.

Now coming to ecom express customer service - it's non existent. I called up the number on their page - an automated voice call told me that the delivery will be done by 19th june. I went ahead to talk to an actual human at ecom express. She told me (Quite rudely) that the delivery date is 21st june. She had the audacity to tell me that "samsung delivery dates don't matter, what ecom express says is final".

Firstly, she is contradicting the automated voice call of her own company. Then she tells me not to trust samsung delivery estimates.

I'll be updating this complaint here with further timelines and details. Ecom express, it's really on you to prove yourself here. If your service after this proves worthy of praise, you shall have it. The same applies if the string of horrible service continues.

My order was not delivered to me as i was unavailable when the delivery guy called. Now i can't reach the stupid customer care. And when i call they say that it's an incorrect awb number. I have sent a mail to you, and still no response, you haven't even read the damn mail.

It's a matter of my glasses, i can't see without them and you guys are making it difficult just to get in touch with you. Contact me asap

I have an order from samsung which is late by 6 days ecom is doing nothing about it

Hi Team,

My product is not delivered yet and status showing as "RTO initiated". No one called me from ecom express team for delivery.
May I know the reason?
And also make sure that the product should be in Hyderabad itself.
AWB no: [protected]

Please resolve this issue ASAP.
Thanks!

I have ordered glasses from lenskart which was supposed to be delivered by 12th june 2020 to my residence in vizag. I have received an update to my mail that my item is out for delivery. Not received any further update from ecom express, instead the status was showing as "consignee has requested for future delivery". Still i have not received my item and i had shifted to hyderabad just a day back. Tried reaching the numbers by searching through web, it says phone number doesn't exist and other numbers are switched off.

I am in a situation where i have no idea whats going on with my product delivery from ecom express. Not satisfied at all with the service.

I bought a book "how to win friends and influence people" through snapdeal and due to its in proper content i returned the book through the courier service e-com that they provided. But now its showing the pickup is failed though courier service e-com already taken back the product on 16/06/2020.

Order# [protected]
Awb#[protected]

I have ordered package in reliance digital. Package was not delivered to me. But status was changed to delivered. Amount for the package was pre-paid.