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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 207

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My amazon order awb [protected]. I have not received the item. I got a message today i. E., 15.06.2020 at 17.38 as below.
"your amazon order awb [protected] was undelivered as you were not avalable"
But i have not received any phone call from the delivery agent. I am very much available at the delivery address. Previously also i had a same problem and subsequently i was forced to cancel my order. I dont know what happens this time.
I request you to arrange for delivery of the said item at the earliest. Dont force me to cancel the order

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Sricity, Chitoor district, Andhra pradesh

Delivery person reached for delivery and contacted. I didnt picked the call at first time and when i called after 20 mins his mobile switch off. Now i received message from ecom as "consumer rejected the delivery"

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I didn't receive my order, why so? The delivery boy is not responding, he attended my call but didn't answer anything and he says he can't come there, and ask me to come to his location, utterly disappointed in your service, i waited 10 days and now"!! Crap 😐

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: West Bengal, Asansol

Ecom express is the worst delivery agent. It's helpful at all! Your people aren't cooperate. We can't reach out to the delivery guy because of your dumb tactics. All you know is just "reattempt of delivery" and the next thing we know is our package is returning. Why are you all even working if you can't help your customers. Ecom express is disgusting.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered simplyfitz bra from this site through a facebook ad and the size is not what i expected. I want to return the item and get the refund.

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Consignee urgent need on the package. But without delivery attempt, they apply wrong updates

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered a deodorant on amazon. I already paid for the product. While i was waiting for my delivery the status suddenly shows delivered. It shows same in ecom express site while i track my package. I don't know who you delivered that product to. I want my product delivered to me. This is my first time getting delivered by ecom express.

+2 photos

Jun 16, 2020

Complaint marked as Resolved

Just received the product.

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Address: DISTRICT POLICE OFFICE, OPP.RADHAS SILKS, EAST OF TOWER

Respected sir, some unknown person had misused my bank account and purchased materials through ecom with transaction id[protected] and terminal id 38r79190 dated 13/06/2020 for an amount of rs.45585. Another transaction had been done with transaction id[protected] and terminal id 87030059 dated 13/06/2020 far an amount of rs.25000. Another transaction had been done with transaction id[protected] terminal id 38r79190 dated 13/06/2020 for an amount of rs.24818. Kindly hold this above said three transactions. I had already made police complaint and investigation is under process. Thank you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We are a Logistics/Courier Company operating within the periphery of India. Please be informed that our official website is www.ecomexpress.in wherein there is no provision for any transaction. You may visit the said URL for your reference.

Request you to kindly cross-check the same with your Concerned Bank for further details regarding the processed payment.

Regards,
Ecom Express Team

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Address: Couldn't find

Hi sir
I have ordered a bra from monkand cite but it was totally different than it was advertised in an advertisement on ludo club when i received it from the executive of ecom express. I have paid rs. 1000for it but i'm dissatisfied from this product. So i request you to return it and get my money back to me as soon as possible.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

mamta@2117's [Complaint's author] reply, Jul 1, 2020

Sir I have sent so many mails to that cite but none response came from there I couldn't contact them.so please solve this issue
I'll highly obliged to you...

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Address: Hindupur

Please reshedule order mdx[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: House No. DW 21 Indraprastha Coloney RDA Raipur, Raipur, CHHATTISGARH 492013

My online with id monkandsocial awb [protected] is still not deleveraging to me why kindly know me through email, because i need to buy more item's from you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I had ordered ptron bassbuds which were commited to be delivered in 3 days but even today is 7th day, the product had not evev reached the delivery center. I had lost my patience. My order id is [protected].

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Rentachintala,gunturdist,ap

Call not working

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Elizabeth JOHN, TC 4/2177, Achanaril house, Marappalam, Pattom P.O Trivandrum 695004

Size was not fitting, it was in smaller size and i would like to return it asap. Got the package delivered on 11.06.2020. Kindly refund the amount of 999rs

+1 photos

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Address: Sr no 259 vikas nagar Siddhartha chowk kalad vasti lohgaon road pune 411032

I am order different products and i recived a different product pls collect the produch

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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My orders which were supposed to get delivered on june 6 was not delivered by ecom express and status is showing as delivered. It has been more than a week there is no proper response from customer care as well

Tracking numbers : [protected]
[protected]

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our discussion the said shipment has been delivered at the registered address.

Regards,
Ramen
Team Ecom Express

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Address: Ajibi, darul Salam, mangalapuram, trivandrum

I have ordered a product from monkandsocial site. I ordered six products for 1499 rupees, but now, i got only three products for the same. This is not fare and i am totally unsatisfied with the product, and i want to return it..
Kindly help me out to return the product and refund my money..

Awb no: [protected]

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: Basavehwar nagar Bangalore

I have ordered a earphone on a online website on 02/06/2020 where e com express as received my order on 06/06/2020 in there hub.
I got a call from e com delivery boy on 07/06/2020 morning 10:39am where it was my office address so i informed delivery person to deliver the product on monday.
But now it's been 12/06/2020 i'm getting a message daily that your product will be delivered today but i haven't got my order still & non of the delivery person called me till now
Where ur website show a status as customer refuse the order, how can refuse order that i haven't received in my door step
And you are customer service is getting worse day by day
I need my order to be delivered fast

Ecom express awb number - [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West 400 607

Hi team,

I am tired of getting messages that your product is on the way..and then i see messages that shipment misrouted due to shipper's fault, and courier boy not interested in listening the address on the phone, when they ask us on phone.. overall poor service i saw as compared to amazon flipkart etc.. pathetic call center they don't have answers... naaptol more pathetic in dealing any problems of customer..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: SILCHAR, Assam

I have ordered one power bank from amazon on 5th june, 2020 and the tracking number is [protected]. I have received one msg that the product has been delivered on 10/06/2020 but till date i have not received it. I have tried to contact our local vendor i. E. Ecom express but no-one has received my call. I want my product as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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