Ecom Express Complaints & Reviews

Order Number:OD[protected]
Ecom Express tracking : [protected]

Dear Ecom Express

our prodect, which we have ordered through Flipkart, has reached our nearest distribution point.
Today morning I received a phone call from the delivery Point. He tells us to go to the delivery center then collect goods from there.
Flipkart guarantees that you will deliver the ordered goods to the address we provided.

Then when we tracked Ecom Express website, the updated information was incorrect. updated status was "Shipment un-delivered Shipment attempted - Customer not available"
We are at home all the time.We talked when he phoned. then why they updating "that Customer not available". this is very bad things. and bad experience from flipkart.

Order information and Ecom express details are attached to it.

First this is regarding awb [protected].

So i ordered an item from samsung. First off, i'd like to mention that ecom express is literally the slowest delivery service available. Movement of items are unbelievably long. After 6 days, the product has moved from jaipur to gurugram... And i'm in chennai. At this rate, i'd be lucky to receive this product by the end of the year.

The speed of delivery aside, samsung quoted a delivery date of 16th june. Today is the 17th and the item is still in gurugram according to the tracking page. I've already escalated this matter to the samsung team.

Now coming to ecom express customer service - it's non existent. I called up the number on their page - an automated voice call told me that the delivery will be done by 19th june. I went ahead to talk to an actual human at ecom express. She told me (Quite rudely) that the delivery date is 21st june. She had the audacity to tell me that "samsung delivery dates don't matter, what ecom express says is final".

Firstly, she is contradicting the automated voice call of her own company. Then she tells me not to trust samsung delivery estimates.

I'll be updating this complaint here with further timelines and details. Ecom express, it's really on you to prove yourself here. If your service after this proves worthy of praise, you shall have it. The same applies if the string of horrible service continues.

My order was not delivered to me as i was unavailable when the delivery guy called. Now i can't reach the stupid customer care. And when i call they say that it's an incorrect awb number. I have sent a mail to you, and still no response, you haven't even read the damn mail.

It's a matter of my glasses, i can't see without them and you guys are making it difficult just to get in touch with you. Contact me asap

I have an order from samsung which is late by 6 days ecom is doing nothing about it

Hi Team,

My product is not delivered yet and status showing as "RTO initiated". No one called me from ecom express team for delivery.
May I know the reason?
And also make sure that the product should be in Hyderabad itself.
AWB no: [protected]

Please resolve this issue ASAP.
Thanks!

I have ordered glasses from lenskart which was supposed to be delivered by 12th june 2020 to my residence in vizag. I have received an update to my mail that my item is out for delivery. Not received any further update from ecom express, instead the status was showing as "consignee has requested for future delivery". Still i have not received my item and i had shifted to hyderabad just a day back. Tried reaching the numbers by searching through web, it says phone number doesn't exist and other numbers are switched off.

I am in a situation where i have no idea whats going on with my product delivery from ecom express. Not satisfied at all with the service.

I bought a book "how to win friends and influence people" through snapdeal and due to its in proper content i returned the book through the courier service e-com that they provided. But now its showing the pickup is failed though courier service e-com already taken back the product on 16/06/2020.

Order# [protected]
Awb#[protected]

I have ordered package in reliance digital. Package was not delivered to me. But status was changed to delivered. Amount for the package was pre-paid.

My amazon order awb [protected]. I have not received the item. I got a message today i. E., 15.06.2020 at 17.38 as below.
"your amazon order awb [protected] was undelivered as you were not avalable"
But i have not received any phone call from the delivery agent. I am very much available at the delivery address. Previously also i had a same problem and subsequently i was forced to cancel my order. I dont know what happens this time.
I request you to arrange for delivery of the said item at the earliest. Dont force me to cancel the order

Delivery person reached for delivery and contacted. I didnt picked the call at first time and when i called after 20 mins his mobile switch off. Now i received message from ecom as "consumer rejected the delivery"

I didn't receive my order, why so? The delivery boy is not responding, he attended my call but didn't answer anything and he says he can't come there, and ask me to come to his location, utterly disappointed in your service, i waited 10 days and now"!! Crap 😐

Ecom express is the worst delivery agent. It's helpful at all! Your people aren't cooperate. We can't reach out to the delivery guy because of your dumb tactics. All you know is just "reattempt of delivery" and the next thing we know is our package is returning. Why are you all even working if you can't help your customers. Ecom express is disgusting.

I ordered simplyfitz bra from this site through a facebook ad and the size is not what i expected. I want to return the item and get the refund.

Consignee urgent need on the package. But without delivery attempt, they apply wrong updates

I ordered a deodorant on amazon. I already paid for the product. While i was waiting for my delivery the status suddenly shows delivered. It shows same in ecom express site while i track my package. I don't know who you delivered that product to. I want my product delivered to me. This is my first time getting delivered by ecom express.

Respected sir, some unknown person had misused my bank account and purchased materials through ecom with transaction id[protected] and terminal id 38r79190 dated 13/06/2020 for an amount of rs.45585. Another transaction had been done with transaction id[protected] and terminal id 87030059 dated 13/06/2020 far an amount of rs.25000. Another transaction had been done with transaction id[protected] terminal id 38r79190 dated 13/06/2020 for an amount of rs.24818. Kindly hold this above said three transactions. I had already made police complaint and investigation is under process. Thank you

Hi sir
I have ordered a bra from monkand cite but it was totally different than it was advertised in an advertisement on ludo club when i received it from the executive of ecom express. I have paid rs. 1000for it but i'm dissatisfied from this product. So i request you to return it and get my money back to me as soon as possible.

Please reshedule order mdx[protected]

My online with id monkandsocial awb [protected] is still not deleveraging to me why kindly know me through email, because i need to buy more item's from you

I had ordered ptron bassbuds which were commited to be delivered in 3 days but even today is 7th day, the product had not evev reached the delivery center. I had lost my patience. My order id is [protected].