Ecom Express Complaints & Reviews

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Size was not fitting, it was in smaller size and i would like to return it asap. Got the package delivered on 11.06.2020. Kindly refund the amount of 999rs

I am order different products and i recived a different product pls collect the produch

My orders which were supposed to get delivered on june 6 was not delivered by ecom express and status is showing as delivered. It has been more than a week there is no proper response from customer care as well

Tracking numbers : [protected]
[protected]

I have ordered a product from monkandsocial site. I ordered six products for 1499 rupees, but now, i got only three products for the same. This is not fare and i am totally unsatisfied with the product, and i want to return it..
Kindly help me out to return the product and refund my money..

Awb no: [protected]

I have ordered a earphone on a online website on 02/06/2020 where e com express as received my order on 06/06/2020 in there hub.
I got a call from e com delivery boy on 07/06/2020 morning 10:39am where it was my office address so i informed delivery person to deliver the product on monday.
But now it's been 12/06/2020 i'm getting a message daily that your product will be delivered today but i haven't got my order still & non of the delivery person called me till now
Where ur website show a status as customer refuse the order, how can refuse order that i haven't received in my door step
And you are customer service is getting worse day by day
I need my order to be delivered fast

Ecom express awb number - [protected]

Hi team,

I am tired of getting messages that your product is on the way..and then i see messages that shipment misrouted due to shipper's fault, and courier boy not interested in listening the address on the phone, when they ask us on phone.. overall poor service i saw as compared to amazon flipkart etc.. pathetic call center they don't have answers... naaptol more pathetic in dealing any problems of customer..

I have ordered one power bank from amazon on 5th june, 2020 and the tracking number is [protected]. I have received one msg that the product has been delivered on 10/06/2020 but till date i have not received it. I have tried to contact our local vendor i. E. Ecom express but no-one has received my call. I want my product as soon as possible.

I had ordered ptron bassbuds which were commited to be delivered in 3 days but even oday is 5th day, the product had not evev reached the delivery center. I had lost my patience.

Hi i'm aheshan raja maine ek order kiya tha 13 may paytm se ko 17 ko order successful bata raha hai jab k mera parcel delivere nahi hua hai us k bad main complaint kiya ecom express me
Aur uske bad aur 15 se 20 contact kiya
Lakin unke tarap se koi response nai mela

Order i'd[protected]
Order awb no.[protected]

Mobile no [protected]
Alternative [protected]

I have ordered product on 29th april 2020. The product is supposed to delivered by ecom express. On 20th may 2020 they have started there process and now its been more than 1 month i have not received my product.
It is showing me status as "shipment rto lock revoked" and "shipment rto lock". I have tried to call customer care but due to covid-19 lockdown they are not supporting customercare.
Could you please deliver my product asap.

My awb number-[protected]

PFA for pickup person details who refused to pickup in spite of me telling wrong product send...even talked to his manager on phone...both convinced they will come in afternoon for pickup...but not came...
Please take action against
Mahesh [protected]
Rafiq Khan delivery pick up incharge was very rude...he refused to pick up the item.
[protected]
These people are ### doesn't understand the meaning of wrong product

Dear Sir,

I received a message from you that the above courier (AwB [protected]) was undelivered as the address was unlocatable. I have to inform that the delivery address is complete and in detail. So many shipments from Amazon were earlier delivered thro' other courier services to the given address even without contacting/enquiring.
Your delivery boy should have contacted me on phone if he is not able to locate it.
Kindly re-attempt to deliver it tomorrow and ask the delivery boy to contact me on my mobile [protected] if he is not able to locate the address.
The RR Nagar, Old Bowenpally is located behind 'MMR Gardens function Hall' on Medchal Road. The address indicated is complete and in detail.

yours faithfully,
Dayanidhi Gorla
Mobile : [protected]

Today I got my order but it was not in good condition so I complaint about it. After few hours I got a call from this fraud No. [protected] and he said he is from Ecom express & will refund my money in my bank account. He ask me to follow some steps through Paytm & I found that he is a fraud. I am the lucky one that i understood his intention but everyone can't be... So I request to Ecom express give a working Number or any legal method to resolve the customer complains otherwise we may come in trouble.
I can't understand how that fraud guy got every information of my order.

I want to return this item because I sent the wrong item

Products ordered from marks and spencer store online on 22nd may 2020.
Order id: [protected]
Was to be delivered by 29 th may 2020

Message from ecom express courier service:
Ecom express executive [protected] pin [protected] will deliver your marks and spencer pre-paid shipment [protected] today. Delivery code 796142
He came to the building but couldn’t leave with security guard. And i was busy so couldn’t take call. I called after half an hour he had left.
Then i called him twice after that the next day and after that also. He told me the parcel is in pending and he will go the office and let me know the status. However, after that he is cutting the phone. The ecom express office is not contactable. So what is a customer supposed to do?
I have been chasing them for 10 days now. This is total harassment. You cannot indefinitely hold onto the parcel and not even inform the customer of status.
Please look into the matter urgently and please make sure that i receive my parcel as soon as possible.

Thank you,
Anahita shivdasani
Mumbai

Hii my name is pooja. Today i got my order (Awb - [protected]) but it was in bad condition and wasn't same which i ordered for. I'm trying to reach customer care executive but the number is recorded call. I'm fed up of all these. Plz solve this asap..

Hii the product is not same which i ordered for. It is in bad condition. I am trying to reach customer care executive but there is a single number which is monitored or recorded. I'm fed up with all these. Plz help me out asap.

Dear, the one we ordered did not receive the second one.
Plz return this product&return my money
Order id-05jun036
Tracking id-[protected]
Order date.05.06.2020
Receive date.08.06.2020

Hii my name is pooja. Today i got my order (Awb-'[protected]) but the product is in very bad condition. It is already used up by someone, size is also not same which i ordered for & the product is rusty too. It is also not same as which i saw in photo. It's totally different... First time i ordered from this site and i am unsatisfied.. Beside all these things there is not a proper customer care number. I'm very upset with all these.. Please help me and pick this product back.