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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 208

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A
Amrita Gupta Bhattacharjee
Jun 11, 2020
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Address: SILCHAR, Assam

I have ordered one power bank from amazon on 5th june, 2020 and the tracking number is [protected]. I have received one msg that the product has been delivered on 10/06/2020 but till date i have not received it. I have tried to contact our local vendor i. E. Ecom express but no-one has received my call. I want my product as soon as possible.
Ecom Express customer support has been notified about the posted complaint.
Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    M
    mjrocks
    Jun 11, 2020
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    I had ordered ptron bassbuds which were commited to be delivered in 3 days but even oday is 5th day, the product had not evev reached the delivery center. I had lost my patience.
    Ecom Express customer support has been notified about the posted complaint.
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      A
      Aheshan
      Jun 11, 2020
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      Address: Aliganj Islampur Uttar Dinajpur West Bengal pin733202

      Hi i'm aheshan raja maine ek order kiya tha 13 may paytm se ko 17 ko order successful bata raha hai jab k mera parcel delivere nahi hua hai us k bad main complaint kiya ecom express me
      Aur uske bad aur 15 se 20 contact kiya
      Lakin unke tarap se koi response nai mela

      Order i'd[protected]
      Order awb no.[protected]

      Mobile no [protected]
      Alternative [protected]
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jun 29, 2020
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings From Ecom Express.

      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

      Meanwhile, you can provide your alternate contact number to assist you.

      Regards,
      Ramen
      Team Ecom Express
      Verified Support
      Jul 11, 2020
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings

      Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

      Regards,
      Ramen
      Ecom Express Team
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        V
        Varsha Jamdade
        Jun 11, 2020
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        Address: Flat no -502 ,Marathon Embryo, Bhandup (W)-400078

        I have ordered product on 29th april 2020. The product is supposed to delivered by ecom express. On 20th may 2020 they have started there process and now its been more than 1 month i have not received my product.
        It is showing me status as "shipment rto lock revoked" and "shipment rto lock". I have tried to call customer care but due to covid-19 lockdown they are not supporting customercare.
        Could you please deliver my product asap.

        My awb number-[protected]
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Jun 11, 2020
        Updated by Varsha Jamdade
        One update for my address - Please update PIN-CODE on address as - 400078 (Bhandup -west)
        When i ordered it i have mistakenly mentioned Pin code as - 400076 which is incorrect.
        Verified Support
        Jun 29, 2020
        Ecom Express Customer Care's response
        Dear Mam,

        Greetings From Ecom Express.

        With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

        Regards,
        Ramen
        Team Ecom Express
        I have ordered product on 18th July 2020. The product is supposed to delivered by ecom express. On 27th july 2020 they have started there process and now i have not received my product.
        It is showing me status as "shipment rto lock revoked" and "shipment rto lock". I have tried to call customer care but due to covid-19 lockdown they are not supporting customercare.
        Could you please deliver my product asap.

        My AWB number[protected]

        shipment rto lock revoked and shipment rto lock - Comment #3710695 - Image #0
        I ordered a tshirt about a month ago and its 6th oct and i still didnt recieved my parcel...i track and found that my order is shipped back to origin...i didnt recieve any calls or message .could you pleasee deliver my product

        shipment rto lock revoked and shipment rto lock - Comment #3744217 - Image #0
        Ecom Express Customer Care's response, Oct 12, 2020
        Verified Support
        Dear Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Mere order ka status cheq karne pr shipment rto lock show ho raha hai kay mera parsal wapis return ho gya h
        Hello I order my product from smytten and smytten send product through Ecom Express but they send massage on 17th April we can't delivery today we'll deliver next day then I was waiting but they didn't cantact with me and I try everything I email to smytten and I call Ecomexprees but they didn't respond and now I track my order its show Shipment RTO Lock revoked what its means ? Plz kindly help me

        shipment rto lock revoked and shipment rto lock - Comment #3826821 - Image #0
        I have ordered product on 13 April 2021. The product is supposed to delivered by ecom express. On 26 April 2021. they have started there process and now i have not received my product.
        It is showing me status as "shipment rto lock revoked" and "shipment rto lock".
        Could you please deliver my product asap.

        shipment rto lock revoked and shipment rto lock - Comment #3828252 - Image #0
        Respect sir,
        My order number OD222420, Orbit BY1078 - 60 ml, White Orbit Facial Steamer, I ordered it on MAY 15th I have followed up mails to shake deal support. But my order not yet reached. Current status it shows as shipment lock revoked. Please kindly process my order safe to the address.

        Thanking you

        shipment rto lock revoked and shipment rto lock - Comment #3840776 - Image #0
        Hi Team,

        I have ordered two products.
        So many times I called delivery boy he said he will deliver the product . But now he is telling like Rto locked and products went back.
        This is second time they are telling like this last time also same I recorded but now also they are telling same thing.
        Take it as priority and please check.
        I want my product as soon as possible.

        Thanks

        shipment rto lock revoked and shipment rto lock - Comment #3860579 - Image #0
        shipment rto lock revoked and shipment rto lock - Comment #3860579 - Image #1
        shipment rto lock revoked and shipment rto lock - Comment #3860579 - Image #2
        shipment rto lock revoked and shipment rto lock - Comment #3860579 - Image #3
        I have not received my product yet. Delivery guy refused to deliver the product to me and himself put my product to return. E com express is the worst worst worst worst worst courier service. I don't know how delivery guy can himself assume I don't want the parcel??? Why he put my parcel to RTO ?

        My AWB is [protected]

        I'm providing information in screenshot. Please help

        shipment rto lock revoked and shipment rto lock - Comment #3888401 - Image #0
        Ecom Express Customer Care's response, Sep 5, 2021
        Verified Support
        Dear Prateek,

        Greetings from Ecom Express

        Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

        Regards,

        Team Ecom Express
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          S
          Suby suby
          Jun 10, 2020
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          Address: ECom express delivery India

          PFA for pickup person details who refused to pickup in spite of me telling wrong product send...even talked to his manager on phone...both convinced they will come in afternoon for pickup...but not came...
          Please take action against
          Mahesh [protected]
          Rafiq Khan delivery pick up incharge was very rude...he refused to pick up the item.
          [protected]
          These people are ### doesn't understand the meaning of wrong product
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
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            G
            Gorla Dayanidhi
            from Hyderabad, Telangana
            Jun 10, 2020
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            Address: Old Bowenpally, RR Nagar, Secunderabad 500011

            Dear Sir,

            I received a message from you that the above courier (AwB [protected]) was undelivered as the address was unlocatable. I have to inform that the delivery address is complete and in detail. So many shipments from Amazon were earlier delivered thro' other courier services to the given address even without contacting/enquiring.
            Your delivery boy should have contacted me on phone if he is not able to locate it.
            Kindly re-attempt to deliver it tomorrow and ask the delivery boy to contact me on my mobile [protected] if he is not able to locate the address.
            The RR Nagar, Old Bowenpally is located behind 'MMR Gardens function Hall' on Medchal Road. The address indicated is complete and in detail.

            yours faithfully,
            Dayanidhi Gorla
            Mobile : [protected]
            +3 photos
            Ecom Express customer support has been notified about the posted complaint.
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              P
              Pooja@
              Jun 10, 2020
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              Today I got my order but it was not in good condition so I complaint about it. After few hours I got a call from this fraud No. [protected] and he said he is from Ecom express & will refund my money in my bank account. He ask me to follow some steps through Paytm & I found that he is a fraud. I am the lucky one that i understood his intention but everyone can't be... So I request to Ecom express give a working Number or any legal method to resolve the customer complains otherwise we may come in trouble.
              I can't understand how that fraud guy got every information of my order.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jun 29, 2020
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                D
                Dharba@123
                Jun 10, 2020
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                Address: Lig-2 room no.c 23 ,near bharat gas ,sector 1E kalamboli

                I want to return this item because I sent the wrong item
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Jun 10, 2020
                Updated by Dharba@123
                Please change a product

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                  A
                  As nahita
                  Jun 10, 2020
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                  Address: Gurugram
                  Website: ecomexpress.com

                  Products ordered from marks and spencer store online on 22nd may 2020.
                  Order id: [protected]
                  Was to be delivered by 29 th may 2020

                  Message from ecom express courier service:
                  Ecom express executive [protected] pin [protected] will deliver your marks and spencer pre-paid shipment [protected] today. Delivery code 796142
                  He came to the building but couldn’t leave with security guard. And i was busy so couldn’t take call. I called after half an hour he had left.
                  Then i called him twice after that the next day and after that also. He told me the parcel is in pending and he will go the office and let me know the status. However, after that he is cutting the phone. The ecom express office is not contactable. So what is a customer supposed to do?
                  I have been chasing them for 10 days now. This is total harassment. You cannot indefinitely hold onto the parcel and not even inform the customer of status.
                  Please look into the matter urgently and please make sure that i receive my parcel as soon as possible.

                  Thank you,
                  Anahita shivdasani
                  Mumbai
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    P
                    Pooja@
                    Jun 10, 2020
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                    Hii my name is pooja. Today i got my order (Awb - [protected]) but it was in bad condition and wasn't same which i ordered for. I'm trying to reach customer care executive but the number is recorded call. I'm fed up of all these. Plz solve this asap..
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
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                      Pooja@
                      Jun 10, 2020
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                      Hii the product is not same which i ordered for. It is in bad condition. I am trying to reach customer care executive but there is a single number which is monitored or recorded. I'm fed up with all these. Plz help me out asap.
                      +1 photos
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                        Ritu Raj Pandey
                        Jun 10, 2020
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                        Address: GF,Sector 11,delhi 110089 delhi ph.8878498045

                        Dear, the one we ordered did not receive the second one.
                        Plz return this product&return my money
                        Order id-05jun036
                        Tracking id-[protected]
                        Order date.05.06.2020
                        Receive date.08.06.2020
                        Ecom Express customer support has been notified about the posted complaint.
                        कृपया शीघ्रता से कार्यवाही करने का कष्ट करें। कस्टमर केयर टोल फ्री नंबर भी नहीं लग रहा है किसी भी प्रकार की मदद नहीं मिल पा रही
                        Dear Sir,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request and share the tracking number to assist you.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          Puja Kushwaha
                          Jun 10, 2020
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                          Hii my name is pooja. Today i got my order (Awb-'[protected]) but the product is in very bad condition. It is already used up by someone, size is also not same which i ordered for & the product is rusty too. It is also not same as which i saw in photo. It's totally different... First time i ordered from this site and i am unsatisfied.. Beside all these things there is not a proper customer care number. I'm very upset with all these.. Please help me and pick this product back.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 29, 2020
                          Ecom Express Customer Care's response
                          Dear Mam,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            Veena Thimmaiah
                            Jun 10, 2020
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                            Address: BLOCK B Naraina industrial areas phase 1,New delhi 110028

                            I have received a damaged trolley shopping bag without ant receipt. I need to return it. Can you help me. Ordered online with order number
                            1245724
                            Order faster 03jun 2020
                            Shipper netexperts india
                            Awb number [protected]
                            +1 videos
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              H
                              Harsha3
                              Jun 10, 2020
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                              I ordered an item on myntra on 30th may, on 7th june in myntra site it showed 'item is shipped' with awb number but while checking ecom express site and it is continuously getting rescheduled from many days. All other orders placed on same days are received. But this one is not shipped from ecom facility yet. It is showing 'pickup rescheduled.'
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                A
                                Aniket Mahadik
                                Jun 10, 2020
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                                Address: Koknipada pokharan road no. 2

                                Bad services
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  sudhanshu64541
                                  Jun 10, 2020
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                                  Address: Mumbai

                                  [protected]
                                  Courier company ecom
                                  The delivery guy named vijay khanavkar purposely and my order were shipped on 25th may 2020 and i didn't receive any call or the shipment was not brought to my address and they updated that consignee was not available at the address it has been 4 days that my order is in ofd lock. From the last 7 days, they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  not result yet.
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                                    9
                                    97khan
                                    Jun 10, 2020
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                                    Hi team, my fiancee received a out for delivery message for which is never ordered and explained the same to delivery executive then asked him the sender details. He told sender details not available on the parcel, so we returned it. Again the same person called the next day and saying that the sender is insisting to deliver the parcel but we rejected it and after some time received call from a toll free number for confirming the rejection of parcel. We enquired all our family and friends no one has sent that. Please help me on this how we can find out who is doing these things.
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 29, 2020
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      vivekkumar tudumu
                                      Jun 10, 2020
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                                      I have ordered a mobile from mi.com having order id [protected]. And the same is shipped through ecom express with tracking number [protected]. While ordering i mistakenly entered a digit wrong in my mobile number due to which i couldn't provide necessary otp to the delivery person and the product was undelivered. Now i would like to cancel the order, as the address and contact number cannot be changed from mi.com after shipping.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        Vamsi Krishna 5716
                                        Jun 9, 2020
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                                        Address: pH 8878498045,Gf,sector 11,delhi, Delhi 110089 Delhi, Delhi-110089
                                        Website: Facebook

                                        Please cancel my order because iam not available to take this order so please cancel my order my order is registered on this mobile number [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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