Ecom Express Complaints & Reviews

I had ordered ptron bassbuds which were commited to be delivered in 3 days but even oday is 5th day, the product had not evev reached the delivery center. I had lost my patience.

Hi i'm aheshan raja maine ek order kiya tha 13 may paytm se ko 17 ko order successful bata raha hai jab k mera parcel delivere nahi hua hai us k bad main complaint kiya ecom express me
Aur uske bad aur 15 se 20 contact kiya
Lakin unke tarap se koi response nai mela

Order i'd[protected]
Order awb no.[protected]

Mobile no [protected]
Alternative [protected]

I have ordered product on 29th april 2020. The product is supposed to delivered by ecom express. On 20th may 2020 they have started there process and now its been more than 1 month i have not received my product.
It is showing me status as "shipment rto lock revoked" and "shipment rto lock". I have tried to call customer care but due to covid-19 lockdown they are not supporting customercare.
Could you please deliver my product asap.

My awb number-[protected]

PFA for pickup person details who refused to pickup in spite of me telling wrong product send...even talked to his manager on phone...both convinced they will come in afternoon for pickup...but not came...
Please take action against
Mahesh [protected]
Rafiq Khan delivery pick up incharge was very rude...he refused to pick up the item.
[protected]
These people are ### doesn't understand the meaning of wrong product

Dear Sir,

I received a message from you that the above courier (AwB [protected]) was undelivered as the address was unlocatable. I have to inform that the delivery address is complete and in detail. So many shipments from Amazon were earlier delivered thro' other courier services to the given address even without contacting/enquiring.
Your delivery boy should have contacted me on phone if he is not able to locate it.
Kindly re-attempt to deliver it tomorrow and ask the delivery boy to contact me on my mobile [protected] if he is not able to locate the address.
The RR Nagar, Old Bowenpally is located behind 'MMR Gardens function Hall' on Medchal Road. The address indicated is complete and in detail.

yours faithfully,
Dayanidhi Gorla
Mobile : [protected]

Today I got my order but it was not in good condition so I complaint about it. After few hours I got a call from this fraud No. [protected] and he said he is from Ecom express & will refund my money in my bank account. He ask me to follow some steps through Paytm & I found that he is a fraud. I am the lucky one that i understood his intention but everyone can't be... So I request to Ecom express give a working Number or any legal method to resolve the customer complains otherwise we may come in trouble.
I can't understand how that fraud guy got every information of my order.

I want to return this item because I sent the wrong item

Products ordered from marks and spencer store online on 22nd may 2020.
Order id: [protected]
Was to be delivered by 29 th may 2020

Message from ecom express courier service:
Ecom express executive [protected] pin [protected] will deliver your marks and spencer pre-paid shipment [protected] today. Delivery code 796142
He came to the building but couldn’t leave with security guard. And i was busy so couldn’t take call. I called after half an hour he had left.
Then i called him twice after that the next day and after that also. He told me the parcel is in pending and he will go the office and let me know the status. However, after that he is cutting the phone. The ecom express office is not contactable. So what is a customer supposed to do?
I have been chasing them for 10 days now. This is total harassment. You cannot indefinitely hold onto the parcel and not even inform the customer of status.
Please look into the matter urgently and please make sure that i receive my parcel as soon as possible.

Thank you,
Anahita shivdasani
Mumbai

Hii my name is pooja. Today i got my order (Awb - [protected]) but it was in bad condition and wasn't same which i ordered for. I'm trying to reach customer care executive but the number is recorded call. I'm fed up of all these. Plz solve this asap..

Hii the product is not same which i ordered for. It is in bad condition. I am trying to reach customer care executive but there is a single number which is monitored or recorded. I'm fed up with all these. Plz help me out asap.

Dear, the one we ordered did not receive the second one.
Plz return this product&return my money
Order id-05jun036
Tracking id-[protected]
Order date.05.06.2020
Receive date.08.06.2020

Hii my name is pooja. Today i got my order (Awb-'[protected]) but the product is in very bad condition. It is already used up by someone, size is also not same which i ordered for & the product is rusty too. It is also not same as which i saw in photo. It's totally different... First time i ordered from this site and i am unsatisfied.. Beside all these things there is not a proper customer care number. I'm very upset with all these.. Please help me and pick this product back.

I have received a damaged trolley shopping bag without ant receipt. I need to return it. Can you help me. Ordered online with order number
1245724
Order faster 03jun 2020
Shipper netexperts india
Awb number [protected]

I ordered an item on myntra on 30th may, on 7th june in myntra site it showed 'item is shipped' with awb number but while checking ecom express site and it is continuously getting rescheduled from many days. All other orders placed on same days are received. But this one is not shipped from ecom facility yet. It is showing 'pickup rescheduled.'

Bad services

[protected]
Courier company ecom
The delivery guy named vijay khanavkar purposely and my order were shipped on 25th may 2020 and i didn't receive any call or the shipment was not brought to my address and they updated that consignee was not available at the address it has been 4 days that my order is in ofd lock. From the last 7 days, they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.

Hi team, my fiancee received a out for delivery message for which is never ordered and explained the same to delivery executive then asked him the sender details. He told sender details not available on the parcel, so we returned it. Again the same person called the next day and saying that the sender is insisting to deliver the parcel but we rejected it and after some time received call from a toll free number for confirming the rejection of parcel. We enquired all our family and friends no one has sent that. Please help me on this how we can find out who is doing these things.

I have ordered a mobile from mi.com having order id [protected]. And the same is shipped through ecom express with tracking number [protected]. While ordering i mistakenly entered a digit wrong in my mobile number due to which i couldn't provide necessary otp to the delivery person and the product was undelivered. Now i would like to cancel the order, as the address and contact number cannot be changed from mi.com after shipping.

Please cancel my order because iam not available to take this order so please cancel my order my order is registered on this mobile number [protected]

Please cancel my order because iam not available to take this order so please cancel my order on this mobile number [protected]