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Ecom Express Complaints & Reviews

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Last updated May 1, 2024
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Ecom Express Phone Numbers

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+91 11 3021 2000
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+91 11 6659 8800
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Ecom Express Website

Ecom Express Head Office Address

No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India
110037

Ecom Express reviews & complaints page 209

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A
adityabxj296
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Long delay in product delivery.

Address:Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

I placed an order on amazon on 07/05/2020 (Order was done through emi). Parcel was sent through ecom express and the expected delivery date was 21/05/2020. They could have delivered earlier as the parcel arrived in guwahati on 18/05/2020 according to tracking details. Now the movement of the parcel has been stopped at koliabor-hub, since last three days, though in my place they have delivery center. Till now ecom has not provided any information...
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Subject: re: out for delivery: your order 20302 containing face mask - 2 pack from supervek is out for delivery.

Dear sir,
I have not received my order yet. Upto 18th there was message that the order will be delivered. But thereafter there is no message from your side. On 14th a person had called me and told that my order will be delivered on 15th. Thereafter i received a message that the delivery is postponed at my...
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A
Agnishwar Ray
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not received the silver coin

Address:Flat B8 2nd Floor Block B, AC 49/1 Arjunpur South

My name is agnishwar ray i have redeemed sbi rewards points and ordered two products with
Order details

Sbi rewarz ref no:[protected]
Order date: 29/03/2020 12:44am
Order id:[protected]

Product details

1. Softy s2 in - ear universal headphone with mic
2. Sjp 5 grams 99.9% ganesh oval silver coin jpsep[protected]

However today that is...
+1 photos
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P
Prabin Tripathy
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Organic green tea which I ordered

Name- lalmohan mohapatra, tower-5 flat-304, vipul garden, ghatikia, bhubaneswar. Odisha 751003

product -organic green tea,

awb- [protected]

order no[protected]

tracking shows delivered but not yet delivered.H...
+1 photos
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S
Sravanthi Venugopal
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Wrong product delivered to seller

Address:14/12/2, samalka, old Delhi Gurgaon Road, New Delhi. 110037

Have purchased so[protected] tissot men's watch on 22 feb 2020 and return the product on 3 march 2020. But till now i have not received the refund amount because ecom has delivered the wrong product to seller.
I have been following up with club factory on the same but they are asking me to contact seller but seller is not responding to calls as well as to emails
I have returned the original product to the courier guy of ecom his...
+2 photos
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S
SurajNaik12x
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Repeated error about tracking

Website:Myantra

This is regarding my tracking id [[protected]]. The status has been showing pickup rescheduled for next day since the last week. I don't understand was the issue is. Please look into it. There are no other updated on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday....
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S
saikumar6122
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Shipment not pick up from 2 days

I booked a product 2 days back it should come from Kolkata from past 2 days it was only at Kolkata and showing premises closed...
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Address:Pgims rohtak haryana

I placed my order on 5th of may.. Estimated delivery date showing is 16 may but on tracking it shows shipment undelivered. I did not get any call from your delivery boy nor i got any update about delivery of my order on my gmail id or on mi message box.please solve my issue....
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S
Sonu4866
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delivery boy misbehaviour

Address:Gogamukh

Not providing products at home and fighting with customers too badly...
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M
Muralidharan19
from Hosur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

myntra product pickup reschedule

This is regarding my tracking id [protected]. The status has been showing 'pickup rescheduled' since 12 may. I don't understand what's the issue is. It's been 4 days but there are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you....
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M
Muralidharan19
from Hosur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

myntra product pickup rescheduled

This is regarding my tracking id [protected]. The status has been showing 'pickup rescheduled' since 12 may. I don't understand what's the issue is. It's been 4 days but there are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you....
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Hello sir,

I have ordered 4 items from vista print and payed online and they despached items via e-com express and the delivery boy came my home to deliver but am not receiving any otp that they have shared to receive my product. It’s already getting late to deliver and still they are not resolving the issue. Please recommend them to verify my id and deliver my product or else if they can’t do this please tell them to...
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Hi team,

My order details:

Awb number[protected]

Awb number[protected]

Awb number[protected]

I’m written this to complaint about my recent order delivery process.

On 12th may - the delivery guy came and faced some issue in his delivery app to send me the otp.

However i claimed my ordered is prepaid but he said he cannot give me my package...
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P
Parul1010
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ecom express - lying to customers

Hi team,

My order details:
Courier
Ecomexpress
Awb#
[protected]

I’m written this email to complaint about my recent order delivery process by ecom express for my stuff ordered from nykaa

They have my 3 packages and now showing as ofd locked. Who gave them permission to do this on my prepaid order?

On 12th may - the delivery guy came and faced some issue...
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M
Muralidharan19
from Hosur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

myntra product - pickup rescheduled issues

This is regarding my tracking ids [protected] and [protected]. I've ordered 2 products at myntra. The status has been showing 'pickup rescheduled' next day since may 12. I don't understand what's the issue is. There are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you....
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L
Lata Chandola
from Delhi, Delhi
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kyc-no one came for the kyc

Address:P-53, Ground floor, P Block, mayur vihar phase 1, east delhi-110091

Hi team,

I have scheduled a kyc of my PayTm number [protected] at home and the timings were 8am - 12pm but no one came nor any call was received from anyone.

The reference no of my request is 790318.

The following message was received today in the morning but no one came yet:

Dear Lata, executive will visit today between 08 AM-12 PM on behalf of PAYTM PAYMENTS BANK. Pls share Ref.No...
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My order on mi.com is showing that it is scanned at hub (gurugram) while on your website it shows that it is in transit
Is my order intransit really?
Whats thematter...
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The shopping site (mi store ) is showing that the order is being shipped but when I tracked it through your website it shows scheduled pickup
Pls pickup the order fast...
When will I get my order...
+1 photos
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S
Suneel HN
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undelivered product 8611300946

Hi, i have ordered (Awb: [protected]) an product but everyday i am getting message "your product will be delivered today" but i am getting only missed call from delivery guy. Later i will get a message "unable to locate your address"

Please take a necessary action, i want my product as soon as possible.

Mobile: [protected]
Email: [protected]@gmail.com

Regards,
Suneel hn...
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G
Geeta Yellaram
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payment refund issue

Address:Mumbai

We jave received the courier on 9 March 2020, saree rs.600, but bymistakly we paid extra 1200 rs. So please refund my payment....
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