Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 210

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lori Pise
Jun 8, 2020
Report
Copy

I have ordered dress from myntra. On tracking my order it is showing at titwala and it is continuously getting rescheduled from many days. All other orders placed on same days are received. But this one is not shipped from ecom facility yet. It is showing 'pickup rescheduled.'
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    jnaneshmk
    Jun 7, 2020
    Report
    Copy

    My order from hp india shipped through ecom express (Awb # [protected]) on[protected] from kochi, kerala. Till today[protected] it is not delivered. Status showing it reached in destination city kannur on[protected] at 6.40 am but not attempted to deliver it. Both destination and delivery locations are inside kerala they send it to bangalore then to hasan again to kannur. It takes only 1 or 2 days if they send it directly.

    My another shipment from lenovo india also facing the same problem. It also shipped on 1st june 2020 (Awb # [protected]) from delhi and still it showing in transit.
    Ecom Express customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      harikaran26
      from Mumbai, Maharashtra
      Jun 7, 2020
      Report
      Copy

      I ordered a week ago date to be delivered was june 4 but its june 7 still not yet attempt nor call is made by delivery partner no number to call or contact them, its showing undelivered since 3 days no next update
      Ecom Express customer support has been notified about the posted complaint.
      Jun 07, 2020
      Updated by harikaran26       yes sir
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Marmala Rohith Kumar
        Jun 7, 2020
        Resolved
        Report
        Copy
        Resolved

        Address: Kondapur, rajampet,pincode:503111

        I have received a courier from bharatpe. I am unable to take delivery today but the delivery boy talking in an irrespective way and arguing with me to provide him delivery otp
        Aug 8, 2021
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Sorry for any trouble! We would request you drop a line at [protected]@bharatpe.com along with your registered mobile number mentioning "SOM ISSUE" in the subject line. We will be more than happy to assist you and resolve your concern at the earliest. We're here to help!
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sudhir Sansare
          Jun 6, 2020
          Report
          Copy

          Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

          This is regarding my order 4856 dated 23rd may 2020 i am sorry to state that till date i have not received the product
          The tracking number provided by you shows the product is delivered but the reciepent has not receiced the product
          I have written to ecom express but there is no reply please check from them as to where they have delivered the product i hope you
          Will look into the matter and inform me accordingly.
          Ecom Express customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Snehlata Talwar
            Jun 6, 2020
            Report
            Copy

            Address: 2-16-c Rajendra nagar indore mp

            The device is to be delivered on[protected] till now not delivered kindly contact on this no [protected]
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Ayanking8
              Jun 6, 2020
              Report
              Copy

              Sir please help me i buy a product from lenskart and 1 jun has dispatched and i try to track my sab number so screen is show sab number does not exist help please my sab number =} [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Jun 06, 2020
              Updated by Ayanking8               Sir please help me I buy a product from lenskart and 1 jun has dispatched and I try to track my awb number so screen is show awb number does not exist help please my awb number =} [protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Basundhara Pandit
                Jun 5, 2020
                Report
                Copy

                I have received message on 4th june that my product is delivered with awb no -[protected] but i have not received it yet...
                Ecom Express customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ajmalabbas
                  Jun 5, 2020
                  Report
                  Copy

                  I had ordered for iphone 7plus and i had got iphone 8 and i had given 11600 to the delivery boy. While am opening packet it was an dumi phone making fun of the people
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rukaiya Sabuwala
                    Jun 5, 2020
                    Report
                    Copy

                    I have ordered a product and it is delivered by ecom express they are delaying the product for long and now the status says shipment rto lock and it was not out of delivery also. It been two week now
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Mam,

                    Greetings from Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same or you can send the details to [protected]@ecomexpress.in.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Samuel Chebo Abo
                      Jun 5, 2020
                      Report
                      Copy

                      Address: Shivdarshan soc yogichowk puna shimada road Surat Gujarat pin code 395010

                      I have returned my product to delevery boy but i not not got refund from ecom express
                      +1 videos
                      Ecom Express customer support has been notified about the posted complaint.
                      Jun 05, 2020
                      Updated by Samuel Chebo Abo                       I want refund
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 digit AWB / tracking number stating with 5 or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Safa Rehiman
                        Jun 5, 2020
                        Report
                        Copy

                        Hi i ordered mormon gas compactible non stick cookware set of 6 pieces. On the delivery date i received a call from ecom delivery express stating that the pack is too big so they want to open it & they will delivery it i agree yes. Then the order came separetly in 6 packs (Not in a single box) and there is no bill with them... Payment method was can on delivery the items were full of damage coatings are removed handles are broken.. So in want to return the product... I applied for return option & get notification that ecom boy will pickup that... Bt now i m asking that ur delivery boy didn't bring the big box with payment bill in it... I m not responsible for that. Hope u understand what i mean
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 28, 2020
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Panda Surajit
                          Jun 5, 2020
                          Report
                          Copy

                          Awb no [protected]
                          Material is not received by me and my authority but they are display their system its deliver. Pls help.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number(protected above) for us to assist you on the same or your can send the details to [protected]@ecomexpress.in.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Groot_kido
                            Jun 5, 2020
                            Report
                            Copy

                            Address: Radheyam evoor north cheppad po

                            I orderd from myntra.. The status shown by myntra is product was shipped.. But ecom isnt picked up yet.. All days rescheduling pick up
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Harshitha Gangadharaiah
                              Jun 4, 2020
                              Report
                              Copy

                              Address: Behind sumati school

                              Rod62176 this is my order id. I have not re received any product i have already money. But in website it's showing delivered. Please solve this problem. This guy from ecom express is not responding properly.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal. So request you to kindly contact your shopping portal for further assistance.

                              Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. 

                              Regards,
                              Ramen
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Babbal Sra
                                Jun 4, 2020
                                Report
                                Copy

                                Address: Lucknow

                                Company ship the copy of apple watch. It is not original watch. Refund my payment.
                                Ecom Express customer support has been notified about the posted complaint.
                                Jun 04, 2020
                                Updated by Babbal Sra                                 Company ship the copy of apple watch. This is not original watch. Refund my payment.

                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rohanjindal
                                  Jun 4, 2020
                                  Report
                                  Copy

                                  Address: Delhi

                                  My shipment was picked up from delhi on 23rd may and it reached ahmedabad on 27th may. I live in ahmedabad yet till 4th june 2020 it's not been delivered.in 8 days they have not been able to deliver a small package. I have registered online complaints and tele complaints many times without any end results. My awb number is [protected].
                                  Such kind of courier service is unimaginable and terrible.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 27, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From Ecom Express.

                                  With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 4th June at the registered address.

                                  Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Saranyadk
                                    Jun 4, 2020
                                    Report
                                    Copy

                                    Hi i have ordered a product through myntra and the status shows shipped but when checked in ecom tracking it shows pick up rescheduled from past a week. I want to know when my product will be delivered. This is seriously losing the trust by the consumers. Please deliver my order as soon as possible. Awb number is [protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    For reference
                                    Reply
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      Y
                                      Yashsaxena01073
                                      Jun 3, 2020
                                      Report
                                      Copy

                                      Address: Ecom express , Chaksu , Rajasthan, India
                                      Website: ecomexpress.in

                                      From 3 days a delivery guy calls and asks for the address and expect me to take that package from a 10 km away location and when i say i am unable to come he says the product will be delivered on the next day and this process is continuing from 3 days. And why does he asks the address everyday when it's already available to him.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Jun 03, 2020
                                      Updated by Yashsaxena01073                                       From past 3 days a delivery guy is calling and asking my address and then says that I've to collect it from 10 km away location and when i say that I'm unable to do so he says it will be delivered the next day at home and this process is repeating from 3 days. And why does he asks address everyday when it's already available with him. Today i did not get a call the courier service
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        T
                                        Tanmoy Sharangi
                                        Jun 3, 2020
                                        Report
                                        Copy

                                        Awb no [protected]
                                        As per online tracking it's shows that the parcel is in my town since last two days. I have also made a request on ecom express website to deliver the product urgent basis as i am going out of town. After submitting the request neither they have contacted me nor i have received any mail.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same or you can send the details to [protected]@ecomexpress.in.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          iRedeem.in
                                          3.2
                                          (228)
                                          American Swan Lifestyle Company
                                          1
                                          (51)
                                          HopScotch.in
                                          1
                                          (104)