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Ecom Express Complaints & Reviews

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Last updated May 1, 2024
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Ecom Express Phone Numbers

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+91 11 3021 2000
3134
1467
+91 11 6659 8800
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Ecom Express Head Office Address

No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India
110037

Ecom Express reviews & complaints page 210

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P
Piyushk8712
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salary not received yet

Address:Mokama

Dear sir, I am piyush kashyap my emp code was O-88423. I had not got my salary of march month. My code is removed but I worked till 20 march.
So, I request you to enquire on it and do the needful for providing me my salary..
For this, I will be thankful to you....
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B
Bonty kumar
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order not received awb no.2590523122

Address:Village Mamidi, yamuna nagar

To herballife
Cc ecom express

Dear sir,

We are placed order no.[protected] dated 20/03/2020. But we have not received order your via ecom express service. We have checked awb no.[protected]. But awb status show your order is delivered. But sir we have not received my order due to lockdown in my city yamuna nagar against covid-19. Sir please checked where is my order at this time and kindly give the phone...
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A
Ankit dhawan 12
from Lucknow, Uttar Pradesh
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my shipment not received complaint several times but no response

Address:C-39 APURVA VIHAR INDIRA NAGAR LKO

In my shipment there is a medicines which is send by medlife... It's also comes in essential commodities... So i request u to help us to get this... I appreciate if i get your help in this regard.. Very dissatisfied with your service all other courier parcels is receiving apart from u.. We need that parcel very urgently

Awb no of my shipment - [protected].....
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D
Dhanabanta Sahu
from Powai, Maharashtra
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worst product

Address:Babuabagicha, Cox colony,, David Colony, Jharsuguda, Odisha, 768201

By clicking a facebook link i have an orderd a saree on dt 17.03.2020. Order was placed successfully, after 2 day an executive was confirmed the order by phone, he insured me to return policy of the company. On 23rd of the march the parcel was delivered to my home address, after opend the parcel it was just acheating material. The product was totally different from the original which was shown in the pictured, now i want to returned but the...
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B
Banamali Sethy
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non receiving of ordered material

Dear sir
With ref. To your tracking id no.[protected], the ordered material through amazon.in is yet to be received by me from your delivery agent.
Msg. Received as material delivered. But not received by me as on 25/03/2020, 13:40 hrs. It is required urgently. Kindly do the needful.
With regards
Your customer
Banamali sethy
Qtr. No. B/733
Nalco nagar angul-759145 odisha...
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J
jisha v chacko
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shipment rto lock revoked

My product reached in my locality on 22 mar, 2020 and delivery boy called me and told like he will call me when he reach my location after that i didn't get any call and my product. Now in ecom express site it is showing like shipment rto lock revoked. I need my product. I tried to contact customer care number but ii didn't get any response. Please reschedule the delivery once....
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P
Pallav Keshari
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incorrect address (not a single call)

Address:Ranchi, Jharkhand, 834002

Hi, my order number is - s[protected][protected]. It is marked as "shipment un-delivered shipment attempted - wrong address". I always order to the same address even many times ecom express has delivered to this same address but this time it has been marked as wrong address. Kindly look into the issue and ask the delivery person to call me instead on ([protected] / [protected])....
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A
Amey Deshpande
from Pune, Maharashtra
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wrong commodity delivered.

We ordered Green color saari but brown saari was delivered. Their is no option to return that or complain regarding the said issue...
We have been looking for ways to resolve this issue so we called at call center of Ecom express but their service is shut down due to corona virus. Please resolve this asap....
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V
Varshitha Peddada
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product has still not been delivered

Address:Hyderabad, Andhra Pradesh, 500087

Well i ordered something and it has been two weeks. I didn't not receive my package. Moreover, what's pissing me off is that the website keeps showing me wrong tracking status. Like how many days is it going to be scanned at the same place? It's been almost 10 days and i get the same tracking information every single day. Nobody is even trying to pick up the goddamn package. They are very unprofessional and irresponsible....
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A
agarwalvk1
from Powai, Maharashtra
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return pickup not successful

Address:village chanwara jjn raj, Jhunjhunu, Rajasthan, 333053

I have receivef this message below.
Your amazon return pick up order[protected] of fourwalls artific.. Failed as you asked to reschedule. For further instructions, click http://ecxp.in/?q=[protected]
So my return item sucessfuly pick up by delivery boy but rejected by ecom superwiser ravindra kumar. I want to know actual reason of rejection of my return item otherwise i w'll take any other way for justis. Ecom service...
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D
Deekshu Bharadwaj
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a gown from julin

Address:Gujarat, surat, 560072

Hello deeksha here i had ordered two red coloured gowns on sunday from jilien.in but i have received an orange dress piece which i'm badly disapointed because i didn't receive the product... It's a wrong product.. The price for each is 599plus shipping now i have paid 1442rs in total... And i want a replacement for my exact or a refund for the dress i ordered.. Thank you...
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S
Sivac12345
from Mohali, Punjab
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product delivered until now

Awb no [protected]
Awb no. [protected]

We have place above material delivery almost 10 days before, but not recd the consignment until now.
We have tried to contact the concerned agency but in vain, even we are are not able to getting any proper response from above company as well.
It is being updated in the website without any concerned contact from client side.
Kindly look into this matter urgent...
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R
Rebecca Linggi
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delivery associate

Address:Itanagar, 791111

I have ordered items from H&M, today morning I got call from delivery guy around 8.30 am asking me whether iam interested to receive my items so I said to him its already prepaid therefore deliver to my given address, after 1hour later I got call from delivery guy telling he reached SP office and want me to come down there which is half and mile away from my home so I said I have already given the address so deliver to my address then he...
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G
Glr1224
from Powai, Maharashtra
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monkandsocial product

Address:Block-B Naraina industrial area phase-1, new delhi 110723 delhi New delhi 110028, Visakhapatnam, Andhra Pradesh, 530012

@vero2618... Was ur problem solved??

I ordered for body shaper and it wasn't the size. I want and exchange of the product and i tried calling the number given in message received

Your monkandsocial "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 999.0 ready for payment.

I am unable to contact / access the ordered link... But it was...
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G
Gantar
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iron

Address:Hyderabad, Andhra Pradesh

I placed an order of a live orange plant with amazon on 8th march, order no being:[protected], and i was intimated that order is shipped with ecom express and it was suppose to reach me on 14 th march, but till today ie 16th march i did not recieve the parcel, the tracking id no being [protected]. I tried to contact them, but there is no response, hence the comlaint-thanks...
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A
ADARSH KV
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parcel not received

Address:Thrissur, Kerala

I didnt recieved my product from myntra. But ecom express says, it delivered.. When i contacted myntra they shown me delivery proof.. That was a signature.. But not mine..
I always have same kind of problems with ecom express..
But this time it is crossed the limit. I will loss about rs 1100
Dont know what to do.. Better avoid shopping apps which has ecom express as delivery partner or ecom express should take appropriate...
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Address:Ahmedabad, Gujarat

On 6th march 2020 ecom express employee come to delivered gonoise company's shots neo earbuds but i refuse to accept the same.

Now ecom express is not returning that product to the gonoise company. Till today on 14th march 2020, they keep that product with them and when i asked with customer care they are not giving any clear answer.

Screen shot of the status attached here with...
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Address:Vill-Pinjera (Naghara) Post-Bagali Pinjera, Mau, Uttar Pradesh, 275101

This is for your kind information that my shipment showing false status as delivered in registered address on 11th march 2020. But i didnt received the item.
Order number: or0520wdb-003a
Awb number: [protected] (Tracking number from ecom express). I mailed and contacted the ecom express customer care several times, till now the issue is not solved. Its been 3 days that i'm waiting for the shipment. No response from the customer...
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P
Priyatham_8
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

courier not delivered - attempt is also not made.

Address:Kannur, Kerala, 670571

I have ordered some books on 2nd march 2020 which has been assigned to ecom express to delivery who is supposed to deliver me on 11th march 2020. But the status of delivery is showing as customer not accepted delivery /customer not available even without an attempt to make the delivery to the mentioned address. This can be a serious thing that stating the customer as a mistake even without an attempt is made. When i called the customer care...
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Address:Jorhat, Assam, 785001

My reverse pickup order id is: [protected]

My contact number is [protected]
My email id: [protected]@gmail.com

My lenskart return status is not updated. I am not able to perform my daily task since i use powered glass. The courier boy have come to pick up after the due date and now after picking up the order he has not updated my pickup status for which my new replacement order is being stuck in lenskart...
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