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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 211

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S
Sanfrankiss
Jun 3, 2020
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Address: Near government hospital vubalnaka

Please cancel this order i'm note there in vubalanka
Ecom Express customer support has been notified about the posted complaint.
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    S
    Shubham157
    Jun 2, 2020
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    I ordered sennheiser headphones from amazon. I had a message yesterday that it is out for delivery, but i didn't got the product later in the status it was shown the delivery attempt was made but customer was unavailable but actually i was waiting for it at home all day but in reality there was no delivery attempt same happened today. My tracking order is [protected] and order no is[protected]. Please resolve my complaint.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jun 27, 2020
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Ramen
    Team Ecom Express
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      S
      Saurabh Zarekar
      from Pune, Maharashtra
      Jun 1, 2020
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      [protected]
      traking no please cancel it pleasei
      Ecom Express customer support has been notified about the posted complaint.
      Pls ignore
      Jyotiprakash Jena's reply, Jun 1, 2020
      No interest
      Dear Sir,

      Greetings from Ecom Express

      We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

      Regards,
      Ramen
      Team Ecom Express
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        Anikrox
        Jun 1, 2020
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        I ordered a solar panel from loom solar and ecom express didn't picked up the shipment from the seller, even pickup failed twice, what's the problem, please help. Awb - [protected]
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          I
          Indr89
          Jun 1, 2020
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          Address: Plot no-a1-61, Kalindi Vihar, 100 fit road, Seemax international school

          My courier not received, after return courier due to QR code not scan, I am waiting last 26/05/2020 six days but my courier not recieved..

          Thanks®ards:
          INDRESH KUMAR
          [protected]
          Ecom Express customer support has been notified about the posted complaint.
          How much time will take For courier delivery. Inform me, and deliver my courier as soon as possible..
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            J
            May 31, 2020
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            Address: Patiala

            Sir

            Hope you're doing good.

            I just want to inquire about my last month's salary that is still pending (Or has still not credited). I left the organization on date and was working on the capacity of designation - department. I've already completed my notice period and handed over my liabilities and responsibilities to the concerned team / manager / reporting head.

            My credentials are: my hr and cluster head

            Name - jatinder singh
            Employee code - 13490
            Designation (Department) ops - rjr dc.

            For any queries / clarifications, you may reach me at mobile number [protected] or emailid - [protected]@yahoo.com.
            & jatinder. [protected]@gmail
            Com

            Thanks and regards
            Full name - jatinder singh
            Ecom Express customer support has been notified about the posted complaint.
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              J
              May 31, 2020
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              Address: Patilala

              Hello, my self jatinder singh. I m from patiala. Nd dc at loc rajpura. I m not received salery this month. Today is saturday 30 but till time not receive my salary, why ❓not give my salery on time. I m working with ecom express since 7 yearss.. Please check why not get my salery. Please confirm to me on urgent basis. My number - [protected]. I want confirm to me fast.
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir,

              Greetings from Ecom Express

              Please share your Employee Code to [protected]@ecomexpress.in to assist you.


              Regards,
              Ramen
              Team Ecom Express
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                G
                Gireesh Vadaga
                May 30, 2020
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                I have ordered a product from flipkart for which you are the logistic partner. I have received a call yesterday[protected] at 5:48 am from the delivery person saying that the product is out for delivery. I have waited till 7:30 for the delivery but received no call. I have sent a text message from the number he called me saying that in case if i do not pick the call, i have provided an alternate number in the text message. I went to freshen up and in that 10 minutes i have received 3 calls from him. After seeing the missed calls i called him and he started yelling at me for not picking up the phone. He said he has crossed my delivery location and asked me to pick the product from the location where he was currently at that time. I denied as i don't have any vehicle. After 10 minutes of argument he came to deliver and again arguing with me and this time i asked him for his id but he didn't provide me his id and he literally threatened me that he'll see if i ever go to his place and something else. Even the package was damaged. This is not the first time the issue happened with him. Previously in november, 2019 the same delivery guy denied the delivery saying that my location is out of delivery location. How could that be? I want proper justification in this matter. I want an apology from him on this matter otherwise i'll proceed legally and will go to consumer court for proper justification. Hope you'll take action against this kind of issues. Thank you.
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir,

                Greetings from Ecom Express

                Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  R
                  ranil_88
                  May 29, 2020
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                  Address: Mulund (E), Mumbai

                  My product was booked on 20 may at jaipur, but was picked on 22 may, reached mumbai dc on 26 may, but still there is no delivery even after 3 days. Call centre does not have any answers why it is not being delivered or when it will be delivered. Pathetic service from a company which boasts of world class service.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    F
                    fabinz
                    May 29, 2020
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                    I ordered 2 products from a seller and the cash paid. They sended me the tracking id of e com express ([protected]). I check from 19th march to 29 th march, 10 days, but yet not pickuped the product. Why e com express taking delay for pickup?
                    In tracking, it seems pickup rescheduled from 19 to 29 march repeatedly. Other couriers shipping product within 2 days... But ecom express is very delay... Why is this delay, when you pickup the product and deliver to me?

                    Tracking id: [protected].
                    I ordered in 19th may but not received or pickuped yet after 10 days... Very bad...0 star rating for e com express
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 28, 2020
                    Ecom Express Customer Care's response
                    Dear Sir,

                    Greetings From Ecom Express.

                    With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered on 8th June at the registered address.

                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      M
                      Mohamed Asad
                      May 29, 2020
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                      Dear sir, i ordered a product from amazon on 22nd and on 23 of may it reach in your mumbra delivery center and the delivery address in same area but still they have the package from past 5 days, from that time till today 29th they keep with them and still they don't deliver yet, could you please inform and try to deliver us fast, the awb number is : [protected], kindly inform me when you can deliver,

                      Regards,
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        R
                        Rejoy seller
                        May 28, 2020
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                        Sir/mam with due respect my customer tracking I'd is [protected] and his name is raj Chauhan. My concern is that your company delivery boy taken the money from customer on delivery instead the order is an aleardy paid order and I come to know when my customer tell that the delivery boy has taken your money. So on this regard please check it and help me on sending my 470 rupees money back. I hope that you will surely help to me
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (as its protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Designer Printed Women's Kurtis (Size: XL)
                        Courier: Ecom Express
                        Tracking Number: [protected]
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                          P
                          pavan kuranje
                          May 28, 2020
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                          Address: At post dhad budana rod hdfc bank

                          Sir please cansal my order am not happy your packaging change my t shirt mobile no [protected]
                          +1 videos
                          Ecom Express customer support has been notified about the posted complaint.
                          May 31, 2020
                          Updated by pavan kuranje
                          Sir my item missing your paking wrong please return my order mobile no [protected]
                          Dear Sir,

                          Greetings from Ecom Express!

                          Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            B
                            billa shukla
                            May 28, 2020
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                            Address: Bipin jain khariar pin 766107

                            Sir I have ordered one toy from firstcry.com having awb no [protected] which is not delivered since 24 March and when on tracking it's showing shipment rto lock please solve the problem.
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              Z
                              ZIYA The Sailor
                              May 28, 2020
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                              My courier was not delivered until now,
                              It was reached on may 16 on ur thamarassery branch at kozhikode dist
                              They are asking me to collect by myself in this covid-19 situation
                              The worst courier service i have ever seen before. I want to file a complaint against the service,
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                S
                                Shreya Bharadwaj
                                May 28, 2020
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                                It's showing awb does not exist... But i got message from the shoping site that _ is my awb number...
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  D
                                  Dips1808
                                  May 27, 2020
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                                  Address: H.No-2701, Opposite Hari Palace, Ambala City

                                  I have made a request for return of my pantaloons order id 2306152. But on 25.05.2020, i have received a text message that your return pickup has failed as you asked to reschedule. But i havnt made such type of request and i was also available at my home for the whole day.
                                  But anyhow, i have again schedule my pickup for 26.05.2020 with the help of above said message received.
                                  On 26.05.2020 i have received a call from your courier boy asking my address for pickup my return order and ends up his call that i am coming within 10 mins.
                                  And the whole day has passed, but he havnt reached my home for pickup and i have found that he has cancelled my return request from his own hand.
                                  You are requested to take action against that courier boy who is not loyal to his duties and arrange my return pickup by some other courier boy.
                                  Hope for an early action at your end.

                                  Dipesh mehta
                                  Mob - [protected]
                                  Email - [protected]@gmail.com
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Mam,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    rituraj.rk
                                    May 27, 2020
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                                    Ecom express isn't delivering the product initially they didn't handover product to me on 18th april now they have marked it as "shipment rto lock", awb no. [protected].
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      U
                                      Udit Narayan Sabar
                                      May 27, 2020
                                      Mar 22, 2023
                                      This thread was updated on Mar 22, 2023
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                                      not receiving my order due to not receiving otp

                                      Address: Sree Madhukunja Apartment, 44, Rishi Bankim Chandra Rd, Gupta Colony, Barasat, Kolkata, West Bengal 700124

                                      Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further...
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                                      P
                                      Prerak chokshi
                                      May 27, 2020
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                                      Dear sir

                                      My tracking number [protected]
                                      I have not received any product and call

                                      So please sent the address
                                      So i picked up the product
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us if your query is still unresolved.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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