Ecom Express Complaints & Reviews

My name is agnishwar ray i have redeemed sbi rewards points and ordered two products with
Order details

Sbi rewarz ref no:[protected]
Order date: 29/03/2020 12:44am
Order id:[protected]

Product details

1. Softy s2 in - ear universal headphone with mic
2. Sjp 5 grams 99.9% ganesh oval silver coin jpsep[protected]

However today that is 20th may 2020 i have received the headphone but not received the silver coin.

Please help me on this as this is totally shocking.

Regards agnishwar ray
[protected] (Kolkata)
[protected]@gmail.com

Name- lalmohan mohapatra, tower-5 flat-304, vipul garden, ghatikia, bhubaneswar. Odisha 751003

product -organic green tea,

awb- [protected]

order no[protected]

tracking shows delivered but not yet delivered.H

Have purchased so[protected] tissot men's watch on 22 feb 2020 and return the product on 3 march 2020. But till now i have not received the refund amount because ecom has delivered the wrong product to seller.
I have been following up with club factory on the same but they are asking me to contact seller but seller is not responding to calls as well as to emails
I have returned the original product to the courier guy of ecom his name is praveen kumar, he took the watch he cross checked and clicked the pic and given the acknowledgement on website but how come it got changed i am surprised i have returned the original one it got changed in courier service center where they pack the products me courier boy and area service manager kiran had a con call at that time it was clearly come out that wrong product delivered to seller instead of original product now it's been more than 2 months i am asking for refund but since ecom people have delivered wrong product my amount got stuck and they are not refunding my amount noe ecom is asking to check with seller, seller never responds to me if i ask club factory they are telling they cannot do anything because seller rejected to refund since he received wrong product. Kindly do the needful please raise a complaint against club factory, ecom express and mars international.

This is regarding my tracking id [[protected]]. The status has been showing pickup rescheduled for next day since the last week. I don't understand was the issue is. Please look into it. There are no other updated on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday.

I booked a product 2 days back it should come from Kolkata from past 2 days it was only at Kolkata and showing premises closed

I placed my order on 5th of may.. Estimated delivery date showing is 16 may but on tracking it shows shipment undelivered. I did not get any call from your delivery boy nor i got any update about delivery of my order on my gmail id or on mi message box.please solve my issue.

Not providing products at home and fighting with customers too badly

This is regarding my tracking id [protected]. The status has been showing 'pickup rescheduled' since 12 may. I don't understand what's the issue is. It's been 4 days but there are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you.

This is regarding my tracking id [protected]. The status has been showing 'pickup rescheduled' since 12 may. I don't understand what's the issue is. It's been 4 days but there are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you.

Hello sir,

I have ordered 4 items from vista print and payed online and they despached items via e-com express and the delivery boy came my home to deliver but am not receiving any otp that they have shared to receive my product. It’s already getting late to deliver and still they are not resolving the issue. Please recommend them to verify my id and deliver my product or else if they can’t do this please tell them to refund my money.

Hi team,

My order details:

Awb number[protected]

Awb number[protected]

Awb number[protected]

I’m written this to complaint about my recent order delivery process.

On 12th may - the delivery guy came and faced some issue in his delivery app to send me the otp.

However i claimed my ordered is prepaid but he said he cannot give me my package until his app issue is fixed.

So he took my package back and requested to come again today 13 may.

On 13th may - he came at my doorstep and did not ring the bell and went back without giving me my order. I saw him through window

I submitted that updated reason is incorrect! I was available at home but no one came 2nd time! Now it is showing ofd locked!

Delivery service team is lying and updating the reason as they feel.

They think customer is stupid and would not track or see details via app.

Please look into this issue as soon as possible and get me my package delivered!!!

Regards,
Parul verma

Hi team,

My order details:
Courier
Ecomexpress
Awb#
[protected]

I’m written this email to complaint about my recent order delivery process by ecom express for my stuff ordered from nykaa

They have my 3 packages and now showing as ofd locked. Who gave them permission to do this on my prepaid order?

On 12th may - the delivery guy came and faced some issue in his delivery app to send me the otp.

However i claimed my ordered is prepaid but he said he cannot give me my package until his app issue is fixed.

So he took my package back and requested to come again today 13 may.

On 13th may - he came at my doorstep and did not ring the bell and went back without giving me my order. I saw him through window.

Delivery service team is lying and updating the reason as they feel.

They think customer is stupid and would not track or see details via app.

Please look into this issue as soon as possible and get me my package delivered!!!

Regards,
Parul verma

This is regarding my tracking ids [protected] and [protected]. I've ordered 2 products at myntra. The status has been showing 'pickup rescheduled' next day since may 12. I don't understand what's the issue is. There are no other updates on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 am everyday. Please look into it. Thank you.

Hi team,

I have scheduled a kyc of my PayTm number [protected] at home and the timings were 8am - 12pm but no one came nor any call was received from anyone.

The reference no of my request is 790318.

The following message was received today in the morning but no one came yet:

Dear Lata, executive will visit today between 08 AM-12 PM on behalf of PAYTM PAYMENTS BANK. Pls share Ref.No 790318 - Ecom Express

Please help me with this.
Regards
Lata chandola

My order on mi.com is showing that it is scanned at hub (gurugram) while on your website it shows that it is in transit
Is my order intransit really?
Whats thematter

The shopping site (mi store ) is showing that the order is being shipped but when I tracked it through your website it shows scheduled pickup
Pls pickup the order fast...
When will I get my order

Hi, i have ordered (Awb: [protected]) an product but everyday i am getting message "your product will be delivered today" but i am getting only missed call from delivery guy. Later i will get a message "unable to locate your address"

Please take a necessary action, i want my product as soon as possible.

Mobile: [protected]
Email: [protected]@gmail.com

Regards,
Suneel hn

We jave received the courier on 9 March 2020, saree rs.600, but bymistakly we paid extra 1200 rs. So please refund my payment.

Dear sir, I am piyush kashyap my emp code was O-88423. I had not got my salary of march month. My code is removed but I worked till 20 march.
So, I request you to enquire on it and do the needful for providing me my salary..
For this, I will be thankful to you....

To herballife
Cc ecom express

Dear sir,

We are placed order no.[protected] dated 20/03/2020. But we have not received order your via ecom express service. We have checked awb no.[protected]. But awb status show your order is delivered. But sir we have not received my order due to lockdown in my city yamuna nagar against covid-19. Sir please checked where is my order at this time and kindly give the phone no of local delivery boy of ecom express yamuna nagar for enquiry. Kindly take necessary action as soon as possible for further process.

Thanking you

Regards
Bonty kumar
[protected]