Ecom Express Complaints & Reviews

Hi sir, good morning, your ecom executive came to our house and collect those products and he said money will return with in 10 days but i got a message from ecom express as we did not get the product due to unavailability of you, after giving the product to your agent i got a wrong update from your ecom executive agent so please consider it and solve it. Thanking you sir.

Air bag # [protected]
Order # life773
Consignee details: bhavya lokesh
Contact # [protected]
Received on 09.01.2020

Issue: the delivered product is defunct. Demanding an immediate refund of rs. 1999. We order for a foot massager electronic something, it appears to me that the product hardly makes any difference when we put it for the intended use.

I rohit mishra on behalf of my company bb zaveri pvt. Ltd. Raising this complaint against ecom express.
Ecom express is the worst service provider till date i have encountered.. My order booked through the snapdeal with awb [protected] (For delivery) and awb [protected] (Product undelivered to customer return to shipper) is lying with them from 18th of december 2019 to till.

After talking to there customer care mr. Harish he totally misguided me from more than 2 weeks, always said sorry sir for the inconvenience today you get your parcel, on 10th of jan 2020 i talked to another representative (This time harish won't talk to me) mr. Abhishek, and i was shocked when he also told me that sir the address is mentioned he asked me to confirm the mentioned address i asked him to provide me the address details which was mentioned in their system and he refused.
After more than 3 weeks the parcel is still undelivered.

Very worst service provided by ecom express. The customer care is not responding properly they did not tell me where is my parcel. The delivery person is not coming to deliver the parcel and mention wrong information that address is wrong. When they have to pick the parcel from the same venue they can got the address easily and pickup the parcel from the venue and at the time of parcel return they told me that the address is wrong can not delivered.

Even somehow i have managed to reschedule the delivery but again the guy didn't come even i didn't get a call from them about the delivery.

Should i registered a police complaint against them, after they return my parcel.

My myntra order was out for delivery on 31.12.19, they never delivered it.
Despite multiple complaints over the next 4 days, the customer service was unhelpful, rude, unprofessional, and lacked any courtesy. After 11 days the order was returned to the origin! What a joke of a logistics company.

The customer care executives were absolutely clueless, and trained to buy time rather than providing a resolution. I have phone recordings where they say conflicting things. Further, when i asked to be connected to their manager, they put me on hold for over 15 minutes, and then disconnected the call. I'll be lodging an official complaint with the consumer forum as well.

I ordered from club factory. my order number is SO[protected]. The tracking status shows that the order is returned due to multiple failed delivery attempts. Actually the courier agency failed to make a second attempt to deliver my order. And they returned the item. I haven't reject the order. Its returned without having my permission. I want my product back. Please help me to deliver the same.

Dear Sir/Madam

my name is Sujatha, I ordered a Rangin Silk from ecom express, but the Rangin silk is not satisfied for me, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
Product : R6210
This is invoice valu. 1099.0
Reference id : #9837
Order I'd : 9008762
Tracking is : [protected]
Order date : 01/03/2020
Contact no : [protected]

The order was given on 28/12/2019 for the past 10 working days the order has been rescheduled 5 times. They don't give any enquiry number on there site or customer services number . And the contents of that order every urgent need so it would be nice it the order reach by the end of this week.
Order details
Courier:- ecomexpress
Tracking number:- [protected]

Hi, my name is sujatha, i ordered a rangin silk from ecom express, but the rangin silk is not satisfied for me, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
Product : r6210
This is invoice valu. 1099.0
My numbar:- [[protected]]
Reference id : #9837
Order i'd : 9008762
Tracking is : [protected]
Order date : 01/03/2020

I have ordered(prepaid) things from nykaa I got message from ecom like my order is delivered he didn't call me during Delivery time.i haven't got my order .I have called the ecom executive number which they have provided but it's of no use .the delivery haven't called or either provided his contact details but the status of order in both nykaa and ecom express is delivered. Please take some action

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 3weeks and tracking info is still the same! Why is it happening? Will i get my product???

Awb num [protected]
Plz i want to return the saree plz refund the amount because the saree was different i don't like tht saree so take it return and the saree is also not good it was too transparent and thin cloth so i'm requesting with u plz take return... The total amount is 1099rs i received the saree yesterday but i don't like it so take it return

I ordered a dress for my daughter which should have delivered to my house on 05th january. Ithe delivery agent has given a miss call to my mother and sent us a message that delivery attempt failed. They will redilver it on 14th january only. As per the parcel tracker, the parcel reached my hometown, adoor branch, kerala. There is no phone number for the delivery agent and no body responded properly yet. Please stop sending parcels through ecom express and i want my parcel before 08th january. Really an arrogant behaviour and very bad service

My awb no is [protected]. The status of my order shows that it is delivered on 2nd january 2020. But still i didn't receive my order. I called the customer care number [protected] but still i didn't receive any satisfactory answer. They are unable to tell me when the issue will be resolved!. I tried calling the contact number that was given in the message (Executive phn no: [protected]). But no response!!.
I am very much disappointed...

My order [protected] is still not delivered. The delivery boy contact me but whenever i try to receive the call he disconnect it thats why i couldn't pick up the call and when i call back there is no response than i received a message that delivery attempted. From 1 week the whole thing is repeating. I want my order asap before it gets cancel. When i contact ecom they ask for awb numer after entering it they say there is no response. Please resolve this problem

I ordered a product on myntra online shopping site on 26 december and it was shipped by the seller on 31 december via ecom express with awb [protected]. But till today the pickup has not been done by the courier company. Every day 7 a. M.in the morning, pickup will be rescheduled. We dont know from which party the fault is occuring whether it is the seller's problem or the courier problem. So please give us proper explanation about what is happening. And this is not a single incident. This same problem has been reported by many myntra customers shipped with ecom in this website itself. So please explain what is happening.

I purchased product from club factory 23rd december, they will send product to ecom express my courier tracking awb is [protected].

Product was reached 29 dec on chennai and put on delivery, but still not getting my product

I calling customer service daily twice they says tomo, tomo still now not getting my product

This is worst customer support and behaviour form ecom express courier

Kindly move the product to my end asap

On 24-dec-2019 air-way bill:[protected] created for reverse pickup, till today 4-jan-2020, product is not picked up.

I am calling daily base and making and daily customer care say by tomrrow product will be picked up, 12 days over and geting same communcation from customer care.

It's really pain, ecom customer is not giving fare inforation.

My order no: so14679365 is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 3weeks and tracking info is still the same! Why is it happening? Will i get my product???

I ordered an item in Myntra on 21st Dec and on 22nd the status was shipped to delivery center... But from 23 rd onwards the status is updated daily as pick up rescheduled in ecom express site. The shipment is in Bengaluru from 23rd of December. I was expecting delivery by 5 th of January. But still the shipment is in Bengaluru and the status is updated daily as pick up rescheduled.[AWB [protected]]

I have order 3 product from Myntra 1 T-shirt and 2 jeans on 25-dec-2019 and my product details is shared with the Courier (ECOM Express) and on 29th of dec my order is scheduled to be pickup by ecom on next day 30th dec but for some reason it is pickup is Rescheduled to next day and this story is still going on for last 3 days from 30 dec.
Details:-
AWB Number:- [protected]