Ecom Express Complaints & Reviews

Address: Kh house, Naimarmoola kasaragod, 671123

Recently i was ordered a product from myntra and yaa. The delivery partner is ecom express. And now when i track my order from ecom official site it says that pickup rescheduled for last five days. And tracked in myntra app it says the the product is shipped to your location. What should i do...? I think that ecom customer supporters will contact asap.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Saraswati Apt., Dahisar, D/401, Mumbai City, Maharashtra, 400068

I have ordered product from club factory with tracking id [protected]. I received a message saying that the order has been delivered but i have not received the delivery. How should i contact for the same? I have seen the tracking status on my club factory account even there it is showing delivered.. how do i reach to the product? As i haven't received the delivery

Ecom Express customer support has been notified about the posted complaint.

Dec 27, 2019

Updated by Virati Zota I am attaching the message i received about the delivery which contains the tracking number and order number. Please do the needful and i hope to receive response and my product.

Verified Support

Dec 30, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Verified Support

Jan 06, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query/complaint regarding non receipt of shipment AWB number [protected], the said shipment has now been delivered .

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Also confirm the actual date of delivery.

Regards,
Team ECOM Express

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I ordered product from myntra and it was said to be delivered by 30 december 2019 but when I look at ecom express website and track my order it says that it tried to deliver the product on 25th december 2019 and says that costumer refused to accept when they haven’t even called and without any re delivery attempts they have posted “shipment RTO lock”.I request concerned authority to look into this matter asap and solve it immediately.

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Dec 28, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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I ordered 2 sweatshirt from myntra during end of reason sale.. The 1st one is delivered but the 2nd is not when i try to track my order by the awb number
[protected] it says awb number does not exist..
The deadline is on 6 jan 2020 by myntra but i m not able to track my shipment..
It is good to get information about my delivery..
By the way it works fine with other products
The problem is only for this awb..
Plz respond

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

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Address: Individual, Ernakulam, Kerala, 682928

I am to receive a consignment from amazon through ecom express. The parcel was booked from amroha in up on 11th of this month and reached kochi delivery center on 22 and of december. Today is 27 th of december. It is lying at the delivery center at kochi. No action on the part of delivery personnel inspite my contacts with customer care people many times. The tracking no of this consignment is [protected].
Will authorities of e com couriers look into this case.

Ecom Express customer support has been notified about the posted complaint.

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Dec 28, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express

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Jan 04, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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Address: Morbi, Gujarat, 363642

Hello
As i order a parcel from club factory.
They send it by ecom express courier.
Before delivery
The courier boy called and says that the parcel was empty.
Nothing in the bag.
So i asked him that why you opened my parcel. He says that he didn't open but it looks like empty.
So i said him that you just deliever my parcel to me. And he says tomorrow morning.
Next day no one is call me.
So i called ecom express office in my area.
They said me that the parcel was locked. And returned.
And suddenly after 30 min. Of that conversation i received a delivered message from courier company.
But the parcel was not arrived.
Now they are not responding to me.
What can i do?
Please help

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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A

Ankit3582

from Morbi, Gujarat

Dec 29, 2019

Please give your full and correct email address so i can share my tracking/AWB number

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Address: 689649

I had order three dress from myntra and delivery is to be done by ecom express,
From 23 dec its showing shipped to delivery center. There is no update till now about the product. Can you please do it as soon as possible? As delivery need to be done in kerala, and the product is shipped to bengaluru why is it taking so much days to be delivered.
My tracking id is [protected] &[protected].

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

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My order is not delivered. And the status is that my order is rto lock but i need my order irgently. Please send the order as soon as possible. My awb no is [protected]. My cbse boards exam are coming i need the book urgently. Moreover any reply from the site is not coming. I want my order as soon as possible. For more information call on [protected]. Do something as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused. With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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Address: Ecom Express , Pendurthi, 530047 , VISAKHAPATnam, 530048

Respected sir, recently i request return to mynthra 3 products. Ecom agent was taken my return product & not given any receipt. I asked him receipt. He said once i rech to my office sure you'll get a message. But yet updated. I tried to reach ecom express, they asked me to submit awb. Number. If i tried to mynthra they asked me to submit return receipt. So finally that agent from ecom he was not given to mynthra those produ he jumped away. This is ecom ref no [protected]. I got call from [protected]

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Ecom Express customer support has been notified about the posted complaint.

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Dec 27, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Please be informed that the said return shipment has not been picked up by us. We request you to coordinate with your shopping portal for further assistance.

Regards
Ecom Express

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Address: dodballapur bengaluru, Bangalore, Karnataka

I ordered a product from myntra on 21st december.in myntra website it is showing that it is shipped two days back only.in ecom express tracking website it is showing that pickup is rescheduled... When will i get my product it is very urgent please deliver it fast.. Can you resolve my problem
How much time it will take to deliver a product from bengaluru
Is this negligence of ecom express..?

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: M R Road, Dibrugarh, Assam, 786001

Worst customer service i have ever seen
The delivery guy is irresponsible, always a common excuse that shortage of staff. They usually come to deliver after 5 to 7 days after arriving of consignment. The worst part is that, they give the feedback to the company that the customer is not available. There should be an option for courier service on sites. I hope somebody incharge notice this.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Hi
I am club factory seller. I was courier a product by ecom express on 4th december but customer was not available for some reason which is display in ecom track dashboard. But 21 days have already over but product is not come back and dashboard is stop at 13th december. Any thing not seen in tracking dashboard after 13th december. So, when this product will come back? Pls check and let me know asap

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Vadapilly house seetaram mill Lane poonkunnam Thrissur, Thrissur, Kerala, 680002

I want to replace or refund the money as soon as. Return option doesn't seen on your site what should i do..? I want to getting a solution for this problem. Return the product delivered item was different. Bad quality cloth.. Bad colour, small size. Please return the product as soon.. What is this..? This online shoppe was fake? Iam cheated by your self.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express

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Address: 10-4-C/362 Loya nagar, Adda gutta, East marred pally, Secunderabad, Hyderabad, Telangana, 500026

I already booked this item... I have to return that item... Because i didn't get that item... Wt i booked i got another item... So i have to exchange that item immediately... As possible as so

Ecom Express customer support has been notified about the posted complaint.

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Dec 26, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Hyderabad, Telangana, 502319

Ordered an item on club factory on 12th december, on 18th august in club factory site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 19th dec to 23 december and there is no movement, till today usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. Actually it should be delivered on 20th what is the problem with the delivery please send it as soon as possible. It is a gift should be presented to someone on 24th please deliver it as soon as possible... Why do you people delay the delivery from these many days? Don't you think about customer comfort???.

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Ecom Express customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by Auro123 No proper service or response for the problem. waste of time posting complaints. Worst service ever.

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T

Talluri Purushotham

from Hyderabad, Telangana

Dec 24, 2019

Phone as bad no iPhone this fake phone ecom express is bad app [protected] this number was man my fake me I Wii complaint you police I Wii send you my money 10500
This my number [protected], phone pay, Google pay send you money
Andhara bank. Andhara Pradesh

Reply

Talluri Purushotham's reply, Dec 19, 2019

Phone is not working

Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

A

awahid59

from Partapur, Rajasthan

Dec 24, 2019

Sir,
your delivery man reached at home address on 13.12.2019. but parcel not delivered due OTP problem.
my Order Number: SO[protected].
Please resolve the issue.

thanks

ABDUL WAHEED

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express!

With reference to your query regarding the shipment AWB number 2570876038, the said shipment is currently in transit. The expected delivery date of the shipment is 31 Dec.

Regards,
Team ECOM Express

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Address: Malayil house, Vennikulam, 689544

I have an order from club factory, my awb no is [protected]. I didn't get any call from concerned delivery agent. But status show that customer is unavailable, when i call a number to confirm the delivery it shows that awb no is incorrect. Please take necessary steps, since i need that product immediately, when i track the item it shows that customer is not available how can you say like that without contacting me.. Its already late the order was made in november first week but til this time i didn't get any product

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Jan 04, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 30th December at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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K

Kavita Bhosle

from Sangli, Maharashtra

Dec 24, 2019

Return because wrong product i have received

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Kavita Bhosle's reply, Dec 18, 2019

Return because wrong product i have received

Kavita Bhosle's reply, Dec 18, 2019

worng products received

Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Sai Nagar colony , ramachandrapuram, Hyderabad., Hyderabad, Telangana, 502319

Ordered an item on club factory on 12th december, on 18th august in club factory site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 19th dec to 22 december and there is no movement, till today usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. Actually it should be delivered on 20th what is the problem with the delivery please send it as soon as possible. It is a gift should be presented to someone on 24th please deliver it as soon as possible...

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 26 Dec.

Regards,
Team ECOM Express

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K

karthichu

from Mysore, Karnataka

Dec 24, 2019

They keep adding a message that its our for delivery for the past 5 days, however there was not even a single attempt made to deliver the product. I called delivery guy, however he is claiming he is not responsible to server the area.

Please check attached screenshot. The claim that I requested future delivery is false and not true.

product not moving says rescheduled!!. - Comment #3613349 - Image #0

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2560636168, as per our records the said shipment has been delivered on 23 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Address: Yogesh Yadav, 42 Sharda Row House ,near moto prajapativas,Aslali gam,TA. Dascroi, Dist. Ahmedabad - 382427 M- 9662038969, 382427

Dear sir,
I am complaining about my order [protected]. My order is soo delay by your company. Your delivery boy is not contact to me at 16.12.2019. And put the remark address and pin code mismatch.
I am already receive other online shopping company (Like amazon, flipkart, ect)
Address:
Yogesh yadav,
42 sharda row house, near moto prajapativas, aslali gam, ta. Dascroi, dist. Ahmedabad - 382427
M - [protected]

I am complain your service center [protected] this no but not any proper ans.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
ECOM Express Team

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Address: Gate no.2 HK CIVIL JADAR, AT POST JADAR, 383110

I have ordered from clubfactory. My order is showing delivered but i haven't not received my order. Delivery boy didn't informed by making phone call. This is the second time i am facing this problem. Before that i haven't complaint.
So[protected]
Awb no. - [protected]
I haven't received this order.
Please look into the matter.
So[protected]
Awb no. - [protected].
This order is also showing delivered but i haven't received.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Dec 27, 2019

Updated by Durgeshvani Thank you for your support. I had received my courier but one of them is replaced by someone else . The product inside that is different. So I request you to pls look into that matter.
So[protected]
Awb no. - [protected]

Dec 27, 2019

Updated by Durgeshvani So[protected]
AWB no.[protected]
This courier returned without informing. And the address given is correct as before also I have received courier on same address .

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D

Durgeshvani

from Rajkot, Gujarat

Dec 23, 2019

Thank you for your response. I hope I can receive my curior back.
Alternate mobile to contact - [protected]
[protected]

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K

Kripal Sinh

from Delhi, Delhi

Dec 24, 2019

I was ordered G sock watch and ecom express get me the wrong warches, which is not just order. So want back my money back. Refund me.

I haven't received order. - Comment #3613161 - Image #0

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

1

1515skumar

from Vidisha, Madhya Pradesh

Dec 24, 2019

Rong delivery return of the product Amazing Men's shirt and return my money fast

I haven't received order. - Comment #3613189 - Image #0

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T

Talluri Purushotham

from Hyderabad, Telangana

Dec 24, 2019

Touch problem and SIM slot problem
My phone number [protected]

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Address: Hno: 4-46/10/6, sai Nagar colony, ramachandrapuram., Medak, Andhra Pradesh, 502319

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 20th of dec. It was shown shipped by club factory on 18th december. From 18th onwards the tracking info shows ‘pickup rescheduled for next day’. Its been soo much time? And tracking info is still the same! Why is it happening? Will i get my product???.. It's been too long i am waiting for any changes in the tracking of my order but from 2 days it's been the same. Please send me any response or any issues if exists. It is a present for my cousin's birthday please deliver it as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
ECOM Express Team

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 219

shipping issue

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about delivery not received

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shipment rto lock without attempting delivery

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tracking information

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inordinate delay

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I am complaining about fake delivery

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about the delivery of the product

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educart book not delivered

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ecom agent was taken return product & not given any receipt. he gone away with my product

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not yet received my order

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complaint for delivery service

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not get back my product because product was not delivered

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ezs11614 delivered item was wrong

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replacement for saree

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complaint about delivery of product.. rescheduled from many days.

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not delivered the item

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product not moving says rescheduled!!.

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i am complaining about your dad delivery service. (2566931838)

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I haven't received order.

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about my product delivery from club factory.

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