Ecom Express Complaints & Reviews

I have ordered fastag through paytm mall on 26.11.2019 and i note that the consignment shipped through your services vide way bill no.[protected].

Despite intimation to me that the consignment will be delivered on two occasions i am yet to receive the package.

Besides, the fact that your representative tried delivery on 15.12.2019 was totally false and misleading as the person named ganesh b k reachable on [protected] never contacted me.

This is utterly disappointing and shows scant regard for the customer.

Please sort out the issue immediately by ensuring delivery to me today itself.

I would appreciate your immediate response and action or else my faith on your services will be totally lost.

I ordered fastag from paytm on nov. 27, 2019. Order was processed by paytm and shipped using ecom express on dec. 07, 2019, through awb[protected]. It reached ahmedabad on dec10, 2019, then first a got a call that we can't deliver if you want your courier you have to do 1 online transfer for rs-4-/ if you are agree then we send you the link i refused after next day a person name mr. Mehulkumar called me and said that he is on the way to deliver my courier i told him that once you reach there please give me a call i am not at home but my mother will receive form you. He did't came and when i tried to call from which number he called me the call was not connecting on next day when i tracked the shipment it shows shipment un-delivered shipment attempted - customer not available. Which was false reporting done by mr. Mehulkumar (Delivery person). Now from last 2 days the customer care executive is also giving me the false commitment that today the delivery will be done.

I had ordered a jacket through ajio its been more than 10 days they are not able to deliver from chandigarh. Repeatedly calling them but there customer support is not there. Emailed them but no response.

Each day they use fancy words bag scanned at dc and bag connected from hub. But have not yet delivered the product.

Ps - ban them for there # service. They dont value others time and they dont have a decent contact team to take further details.

I ordered fastag from paytm on nov. 24, 2019. Government/nhai declared it compulsory to have fastag on cars from dec. 1, 2019, so it was important that i get my fastag in time. (Later revised to dec. 15, 2019, but that's not paytm or ecom's concern).

Order was processed by paytm and shipped using ecom express on nov. 27, 2019, through awb #[protected]

The item has been in ecom hyderabad delivery center since nov. 29, 2019, but it is not delivered to me. I got a number from the ecom customer service for the local delivery center but that line is not operational. Customer care executive told me the order delivered today for the last 4 days but still not delivered.

I am stuck in this process whereas paytm does not care to own any responsibility from this sale and shipment through such hopeless courier. To ecom express i can only request to get this item to me as dec. 15, 2019, is also near.

Hi,

I ordered a loreal hair colour from amazon on 8th december 2019. Till today the product has not been delivered. Amazon did nothing to deliver my order even after several complaints. When i checked with the courier service ecom express on 11th december 2019 they said the product got locked and it'll take 24-48 hours to remove the lock after which the product will be delivered. Today when i checked with them they said that still the lock is there and they are going to escalate to remove the lock but it might take 24-48 hours more. I need the product urgently. What kind of irresponsible behaviour is this? Kindly arrange to deliver my product asap. My product tracking id is: [protected].

Thanks & regards,
Shibaji chattopadhaya (On behalf of manisha reddy).

My product is not yet delivered to me it's been 8-10 days ...these people are fraud ...and they don't call u for delivery...directly they cancel ur order ...without even informing tht we came to deliver ur product ...customer care number is useless ...as they don't pick ur call ...idiots ...club factory is responsible ...I called club factory for my complaint ...they just avoid ...I had called them almost 5-6 times ...I was kept on hold ...useless ...last time they did the same with my friend ...and resons they give is ..wrong address and wrong number and network issue ..rubbish

Ecom express received my shipment on 2 dec 2019, it was stuck until 10th dec with status - "shipment in scan at DC" and on 10th Dec the status changed to "Shipment un-delivered Shipment attempted - could not be delivered due to Heavy Rains / Natural Calamity". after this no updates for 2 days.
When i called them repeatedly on the phone number provided- +[protected], the default response is "will be delivered in 24 hrs" for about 10 days they said the same thing. When asked to connect to their manager - they put you on hold and cut the call after 10 mins. One of the agent said they are not getting paid and have internal issues hence they are not delivering any parcels. Please DECOM this ECOM Express - never use them - very unprofessional people, its as good as throwing your stuff in garbage.

Hello Ecom Express

AWB No. [protected]
Order Id[protected]

We want to inform you that I am the vendor of that particular item and as want to inform you that your delivery boy updated status as undelivered on[protected] reason of seller not available, but we want to inform you that your delivery boy [ Jhony] not even contact me single time and he also not come to the address and updated status as undelivered and this is not the first time I am facing this problem but many times this happen to me, your Ecom Express not even come to pickup and it, s so disgusting, we want you to please take some strict action on that delivery boy and return my item as fast as you can.

I hope you understand and work on this issue on not delivering return item to vendor.

Regards
Sandeep [ Amazon Seller ] Vendor
Contact no.[protected], [protected]

Hello ecom express

Awb no. [protected]
Order id[protected]

We want to inform you that i am the vendor of that particular item and as want to inform you that your delivery boy updated status as undelivered on[protected] reason of seller not available, but we want to inform you that your delivery boy [ jhony] not even contact me single time and he also not come to the address and updated status as undelivered and this is not the first time i am facing this problem but many times this happen to me, your ecom express not even come to pickup and it, s so disgusting, we want you to please take some strict action on that delivery boy and return my item as fast as you can.

I hope you understand and work on this issue on not delivering return item to vendor.

Regards
Sandeep [ amazon seller ] vendor
Contact no.[protected], [protected]

Date: 12/12/2019.

I ordered fastag from paytm on nov. 17, 2019. Government/nhai declared it compulsory to have fastag on cars from dec. 1, 2019 so it was important that i get my fastag in time. (Later revised to dec. 15, 2019 but that's not paytm or ecom's concern).

Order was processed by paytm and shipped using ecom express on nov. 22, 2019 through awb #[protected] order no. [protected].

The item has been in ecom hyderabad delivery center since dec. 1, 2019 but it is not delivered to me. I got a number from the ecom customer service for the local delivery center but that line is not operational. On dec. 11, 2019 the delivery status is updated to "shipment rto lock". I have no idea what this means but now dec. 15, 2019 is also coming close and i have no idea what to do.

I am stuck in this process whereas paytm does not care to own any responsibility from this sale and shipment through such hopeless courier. To ecom express i can only request to get this item to me as dec. 15, 2019 is also near.

I had to recieve parcel from amazon by 13th of this month to next wednesday 18th. I will be leaving to abroad on 15th

I had to recieve a parecl from amazon ny 13th dec - 18th dec. Since iam leaving to abroad on 15th of dec i would like to recieve it on or before 15th dec. Estimate was given on 13th and i booked the order. But today it showed me it will arrive on 18th. Please do the needfull and help this needy customer. I will be really greatfull for your kind understanding..
Thank you in advance

From 3rd of december, delivery agent marks it in his system as otp not available and can't be delivered. While in reality he hasn't even called me! I am expecting fastag delivery from paytm. I needed asap. Called ecom express several times and they tell we will try today and keep failing. Now i am stuck! What do i do as i need it before i travel in the coming weekend and i need fastag on my car.
My awb number: [protected]

I have returned my medlife medicines on 1oct 2019 through ecom with awb no[protected]. The company's website is showing the medicines have been delivered on 6 nov 2019 but it has not been given to the right person. Due this i am waiting for my refund from a long time. I have complaint about this issue many times but still it has not been sort out. Please solve my problem.

My club factory curior not delivered and not receive My call worng number given him site then do Ford with many times with coustmers. When I call delivery boy number tha worng number AWB number but I input right they make Ford with me I want do case on this company
I called many time but they not receive My call and one time receive and give me Wong informations..

One of my consignment awb no [protected] came to bangalore on 3 dec 19. On tracking the awb no, it was seen that the status is updatd as wrong address and ofd locked. From 4 dec till now 12th dec i am following up with ecom express. When i call they say that it will be delivered with in 24 to 48 hours. But this was never delivered. I do not know what to do now. I was following up every day with out use.

Awb :[protected], awb : [protected], awb : [protected] the mentioned tracking number says that it has been delivered to me. On 27th nov'19. But, i have not received it to me. I have raised complaint on 4th dec'19 your representative says it will get resolved in 24-48 hrs. But nothing happened. No one have called me to inform regarding the status of the complaint. I called today 11th dec'19 one representative have picked my call & put me on hold for 20 mins without any response. I want the action to be taken on this immediately & deliver my product or refund me the amount i spent for the product. I just fed up with your services. It is very pathetic.

Please reach me on my number for any queries :[protected]

Three parcels were scheduled for pickup on Nov 16 and Nov 17. When I track the AWB number on the web site, the status shows the reverse pick-up is being assigned every day, but then at the end of the day, the status changes to pickup not complete. This has been going on for about a month, and when I call the customer care, they keep telling that pickup as been assigned and person will come today to collect, but nobody turns up.

I recently ordered a keyboard from bangood.

Its showing shipped at bangood site but on ecom express, the order is yet to be in transit. For over a week. The status has been "pickup has been rescheduled" and it doesn't look like it will be changing anytime soon.

The order no : aljcr[protected]y

No update has been provided by the courier service. This is so frustrating given that the order has already been paid for and is not moving due to this company negligence.

Hello team,

I have booked the fast tag fro payt on 29th nov and they have dispatched the produt to e comm courier on 5th dec and the product reached hyd on 7th dec and as per the date of delivery it must be on 9th de and they suddenly changed to 11th december and when i called today being 11th there is no response and when i callled the customer care the agent just put me on hold for long time and he just vanished. My awb number is [protected]. It reached hyd on 7th dec and no signs o[censored]pdate on the website after that.
7 dec, 2019 location status
16:27 hrs hyderabad bag connected from hub
11:11 hrs hyderabad bag scanned at hub
00:41 hrs delhi bag connected from hub
06 dec, 2019 location status
23:35 hrs delhi bag scanned at hub
20:38 hrs delhi bag connected from dc
19:44 hrs delhi shipment connected to hyderabad-hyr
19:44 hrs delhi shipments arrives at processing center
18:10 hrs delhi shipments arrives at processing center
15:08 hrs delhi shipment picked up from seller
13:29 hrs delhi out for pickup
11:21 hrs delhi out for pickup
11:15 hrs delhi pickup assigned
07:04 hrs delhi pickup rescheduled
05 dec, 2019 location status
18:30 hrs delhi pickup failed, shipment not ready
17:58 hrs delhi out for pickup
17:56 hrs delhi out for pickup
14:31 hrs delhi pickup assigned
14:31 hrs delhi out for pickup
13:55 hrs delhi shipment information received

This is just poor communication from a reputed courier company and just nonsense from an untrained customer care executive representing that company.

I am chasing clue factory & e comm customer care for my parcel which contains earphones but not getting proper support from them. My order number s[protected] shows delivered on 28th nov 19, but i haven't receive the parcel yet. I had raised complaint on the same day. And chasing both of them to deliver my parcel for refund amount but still none has replied till date. Daily same answer that they have updated in system & when i ask them to transfer my call to senior person it goes on hold for 20 mins but noone answers.