Ecom Express Complaints & Reviews

I have multiple items couriered via ecom express. Every time ecom express failed to do the delivery on the item. Sometimes they return the item without the customer's permission.

Airway bill number: [protected]
Last day of delivery: 8th december 2019

I haven't received my item. I have no idea why ecom express fools their customers all the time.

Dear sir,
I ordered and parcel is come to my location as shown your site as 1st dec 2019. Today i went to ecom branch and also continuously calling ecom customer care number for the status of my product.

Ecom branch person is saying that the shippment is rto locked.

My awb no is [protected]
It is from club factory.
Kindly send the product to the delivery address.

I have ordered three items on 6th of december out of which one was shipped on 7th december (Awb [protected]) 8th (Awb [protected]) and 9th december (Awb [protected]) respectively. None of the items have moved and it will not move even after 3-4 days whereas once shipped it hardly takes 2 days to get delivered as the place from where they are going to be delivered is just 50kms away or 1 hour drive away.

Hi sir

Today i have received a cash on deliver order of 600 rupees.. I have paid the amount and taken it.. But i didn't order it.. Please process the return request.. I didn't want that item.. That to i didn't order it.. Please process the return request as soon as possible.. My details and address are shown in picture attached.. And the order number is [protected]

I have ordered a watch from myntra. Awb number is [protected]. On myntra app its showing that the order has been shipped to the delivery center but on site its not updating anything. Generally it takes 3 days for myntra to deliver anything but this time its taking alot of time. I wanted this order as early as possible. But they are taking too much time just to ship it. Please solve this issue as early as possible

I had made a prepaid purchase from nykaa on the 30th of november. My web no. Is [protected] the product had reached kottayam on 4th dec and the delivery guy was supposed to deliver it on 5th. Since fifth until today there has been no call made to me but he has been updating that the customer is not available. That’s a big lie. I’ve been at home hoping that the shipment would come any day. I’ve brought numerous products online and every other company has been prompt. On one occasion i managed to get through the number they sms-ed me and the guy picks up and tells me it’s the other guy who is delivering and he’d call me back but that didn’t happen. Ecom expresses customer service has been pathetic they just keep telling me the same thing everyday that it will come tomorrow. One guy bluntly cut the call on my face and the other one was faking that he couldn’t hear me and cut the call. Everyone seemed to just be in a hurry to keep the call without solving any problem. If calls are recorded for quality purpose then please do what they are intended for. They don’t have number of the delivery guy, they don’t have number of the office in kottayam,, then i wonder what they r sitting there for. Might as well keep an automated machine recording saying that “we are sorry for the inconvenience caused. You will receive it tomorrow”.
Please look into this matter, i have never experienced such a horrible service.

Since 40days my reverse pickup haven't been done... When i call customer care they keep on told that my given mobile number was wrong... But when i ask company they told me my mobile number but it was correct... Since 40days ecom express is giving only excuses... They before yesterday one of ecom customer said that they will send a delivery boy for the pickup surely... But they haven't send...

I ordered for an oswall cbse class x question bank and the product is prepaid. Morning a message came saying that it is out for delivery no one called me and in evening another message came delevery was attempted and will be delivered soon its the second day still no delivery and there is no contact details available to call anyone to enqure it is our right to get the contact information and its not available very much dissatisfied.

Dear sir on 1st december 2019, during flipkart big billion days i placed many orders around 6 and it was shipped through ecom express, last date of delivery is 7th december (Ie today), using the privided tracking id i try to track through ecom express wedsite, but it always display "awb does not exist"
Please help me.

Note i attach the screenshot of all the priduct..

My name is nagaraja i have placed an order in flipkart my order id od[protected], my dlivery address penya 1 stage bengaluru karnataka 560058, my dlivery expect date is 5/12/2019, dlivery boy yesterday also cal me i wil dlivery ur products in evening but that person not come evening, today also i have receive out delivery sms that person today again cal me will not come ur location im comming tomorrow u will collect tomorrow otherwise i wil cancel the order
This is yesterday sms
Your flipkart "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 399.0 ready for payment.
This is today sms
Your flipkart "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep rs 399.0 ready for payment.

Plz take action in ecom express executive

My awb number is [protected]. I had to receive an prepaid online purchased article from club factory through ecom express. Today i received a message from ecom express that the product will be delivered today with a phone number to contact. When i contacted to the number it asked for awb after providing awb i listened that the package will be delivered to me within today evening. But at 6 p. M when i saw my cart it is showing that the package has been delivered to me at 6p. M. What should i do now. Should i contact and inform all those things to club factory?

I have placed my order from paytm and got tracking details, initially expected delivery date was 2nd of december then it changed on a daily basis still not received my order. Tracking website is really fake and making the people mad.
Try to reach ecom customer care person they are 420 fraud peoples they attending the cal with lots of surrounding noise and asking the same question (Can you hear me sir) even we hear and start speaking with that person they disconnecting the call.

I am really hurt because of these useless peoples placed for job, they are unfit of anyother jobs.

Please take necessary action and make my order get delivered at earliest

My order from club was supposed to be delivered on 2nd of december. Ecom express doesn't even call and straight away they send a message that your order has been failed to deliver because of incomplete address.
Pathetic service by ecom express. I have been calling the customer care people from last 3-4 days but every time they say that the parcel will be delivered within 24 hours and still it is not delivered yet.

Cancel my order or deliver it. Why you guys are making excuses. Very bad service.

Many times my parcels with Ecom Express Courier Dhar (Madhya Pradesh) don't attempt for delivery even a single time nor even they call. False updates are updated by them, on their website tracking like "Customer not accepting or Not Available or Delay deliver request".

I've sent complaint to seniors of my dhar district, they denied and after that, they apologized for inconvenience. That's it. Also, There isn't any kind of consumer complaint grievance. In simple words, I find Ecom Express is not a good courier service.

My order awb number tracking ecom number [protected] is showing pick up reschedule since 16th november it is being more then a half month.
They are still not shipping it and when contact customer care they are completely denying that they haven’t received parcel if haven’t received parcel how could you general tracking number.
Contact the seller they said they have sent you the parcel and in the. Tracking details of club factory it is also showing it is hand over to ecom. Please ship the product at the earliest this doesn’t create a positive feedback for ecom

There was no call or text from the ecom. This was clubfactory prepaid item. And the irony is this is second time iam facing this problem from ecom. Last time also my item was not delivered. They are not at all serious about the orders. Iam facing so much problem, if clubfactory assigns ecom for logistics i just feel so bad, i get instincts that my item will not be delivered this time for sure.

My name is manish sharma . i did not ordered anything from mahakal enterprises .but an ads kajal combo was delivered at my home costing 900 rupees . but i have also ordered a memory card worth 900 from club factory so i mistaken it with that order but i have no idea about this kajal product . so kindly resolve this issue . or atleast contact me in a proper way . iam also filing a complaint against club factory for selling my data to anonymous third party vendor as the address and mobile no. on false product is exactly same as i have registered on club factory app a weak ago

awb no. :[protected]

I ordered a dell sell zone battery on November 20th 2019 via Amazon Air Way Bill No.[protected].
I tracked the shipment in my amazon profile and it reached the my city(Bangalore) on 25th Nov 2019. The product was supposed to deliver by 27th November but actually was not delivered at all till date. I received only SMS of out for delivery and received another message like product delivery attempt failed due to incorrect address. But my previous order was delivered on the same address. I contacted the ecom express customer care several times but they did not deliver my product giving some lame excuses. At last ecom express decided to return the product to seller. Kindly take necessary action

My AWB no is: [protected], The product has been delivered, but not to me, It's a prepaid order. I have been trying to get a solution from customer care, But they were replying like, You will get the order in 24 hours, But as on now, it around 7 days, I didn't get the solution. Kindly help me to get my order at the earliest. I am totally fed up with this order.

Hi Team,

I had an order to be delivered from Myntra dated 2nd Dec 2019 from ecom express but the delivery boy is deyalying my order giving reasons like product is not at delivery center and vehicle not available and in shipment rejection reason he is mentioning customer not available.

Even I tried calling customer care - first call @ 4.34 Pm 4th DEC 2019. The agent was very rude he said if you have update why are you calling ecom express.

Let me know, when my shipment will get delivered as already due date of shipment delivery has passed away.