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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
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Ecom Express reviews & complaints page 220

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S
sajukurian
from Delhi, Delhi
Dec 21, 2019
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Address: IQVIA RDS (I) PVT Ltd, 6th Floor, Prestige TMS Square, Opp. Oberon Mall, Padivattom, Edappally, Kochi-24, Ernakulam, Kerala, 682024

I have ordered some packages vide order no so[protected] & so[protected], but till the date i did'nt received the goods and stating that, due to incomplete address or failure, we will re-attempt deliver your cod packages (Tracking no [protected] &[protected] received as sms on my mobile no [protected]. If you have any doubt, why dont contact me on my mobile no. It seems the club factory does'nt want to deliver the items to me. I wish to know the reason.
Ecom Express customer support has been notified about the posted complaint.
Dec 21, 2019
Updated by sajukurian I have ordered some packages vide order No SO[protected] & SO[protected], but till the date I did'nt received the goods and stating that, due to incomplete address or failure, we will re-attempt deliver your COD packages (Tracking No [protected] &[protected] received as SMS on my mobile No [protected]. If you have any doubt, why dont contact me on my mobile No. It seems the club factory does'nt want to deliver the items to me. I wish to know the reason.
Verified Support
Dec 23, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Dec 25, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express
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    T
    The DirectorsR
    from Firozpur, Punjab
    Dec 21, 2019
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    Address: Tulsi nagar hoshiarpur punjab 146001, Hoshiarpur, Punjab, 146001

    I am ankush bawa from hoshiarpur, punjab. My parcel items are wrong i ordered phone in new condition but it is wrong. I have paid 13500 rupesa and i want that u soon refund my money and return this back and my order awb# [protected] and my phoje number is [protected]. I received it today only and i want to return it back soon and refund my money pleasee
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 23, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from ECOM Express

    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    ECOM Express Team
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      V
      VIVEK RAJASEKHARAN
      Dec 21, 2019
      Resolved
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      Resolved

      Address: Alappuzha, Kerala, 688009
      Website: ecomexpress.in

      Sir/madam,

      This is for your kind information that my shipment showing false status as delivered in registered address on 30th november 2019. But i didnt received the item.
      Order number: dx35664 (Shipment number)
      Awb number: [protected] (Tracking number from ecom express). I mailed and contacted the ecom express customer care several times, till now the issue is not solved. Its been 20 days that i'm waiting for the shipment. No response from the customer care service.
      So kindly deliver the item to the respective address or atleast refund the amount as soon as possible.
      Thanking you
      +2 photos
      Dec 24, 2019
      Complaint marked as Resolved 
      Sir/Madam, Thank you for your immediate action for my request. The courier service person called me on 21st december and mentioned the reason as, the delivery of courier was pending for these many days due to the resignation of the person to be delivered. I received the item on 22/12/2019 from the ecom express courier service. Contacted person number- +918301818630. Thanking you
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Dec 23, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings From ECOM Express.

      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

      Meanwhile, you can provide your alternate contact number to assist you.

      Regards,
      Team ECOM Express
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        V
        Vishnu9625
        from Hyderabad, Telangana
        Dec 20, 2019
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        Address: osmania university police station, police station, Hyderabad, Andhra Pradesh, 500007

        Hi, this is m vishnu murthy my order no. S[protected] and [protected] both are been reached the dc, malakpet, hyderabad telangana state a week ago but dc delivery unable to deliver the products, very unsatisfied delivery, i really feel it is the one of the worst delivery service, i personally visited teh dc but even then there is no response 0/5 my review would be sorry for this.
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Dec 21, 2019
        Ecom Express Customer Care's response         Dear Sir/Mam,

        Greetings from ECOM Express

        With the reference with your query, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back to us incase you would require any further assistance.

        Regards,
        Team ECOM Express
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          L
          Lomesh Thakkar
          from Rajkot, Gujarat
          Dec 19, 2019
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          Address: TA-KHERALU, Mehsana, Gujarat, 384325

          I have ordered some product from club factory on 11th December, 2019 and my delivery date was 19th, december but still i didn't get delivery. I have also tried to contact custmore care and they replied that your product still doesn't picked by ECOMEPRESS.

          So request to You to send delivery asap.
          Order= SO[protected]
          Tracking ID= [protected]
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 21, 2019
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings from ECOM Express

          We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

          Regards,
          Team ECOM Express
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            L
            Lomesh Thakkar
            from Rajkot, Gujarat
            Dec 19, 2019
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            Address: TA-KHERALU, Mehsana, Gujarat, 384325

            I order product in club factory on 11 decrmber 2019 but your side pickup process not done since last 9th day and also club factory service departmwt blaming yout Ecom Express company... so i can't understand shiping tracking system... so pls check my order and inform me when will get my order product from ecom express... pls deliver my order as soon as possible or before 23december... if possible...

            Tracking Id=[protected]
            Order=SO[protected]

            Regards,
            Lomesh Thakkar
            [protected]
            Ecom Express customer support has been notified about the posted complaint.
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              N
              Naveen Dahiyaji
              from Jind, Haryana
              Dec 19, 2019
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              Address: Village jadra, Po D G pura district& tech rewari, Rewari, Haryana, 123401
              Website: Ecom express and paytm

              My order is not delivered but delivery person update that unable to deliver due to customer not available. And delivery men refused to come home address and he say to me for catch up the carriage from 2km away from my house. Delivery men name rahul kumar and my awb no is [protected]
              And order i'd is [protected]
              Plz take a necessary action against delivery boy and plz deliver my package as early as possible
              Thanks
              Regards naveen kumar
              Cont no [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Dec 20, 2019
              Ecom Express Customer Care's response               Dear Sir,

              Greetings From ECOM Express.

              With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered today at the registered address.

              Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

              Regards,
              Team ECOM Express
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                T
                TarunSharma22
                from Bengaluru, Karnataka
                Dec 19, 2019
                Resolved
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                Address: Gurgaon, Haryana, 562125

                I have order a product from samsung worth rs 1999/- on 8th dec 2019 and waited for few days. Then on 12th dec 2019 i got a message in morning that my shipment is out for delivery. But didn`t received anything, then i started complaining to ecom customer care and always said wait for few days we will update you for the status of your package but no response till now. I`m following up with them but no proper response.
                My awb no : [protected]

                Kindly help me for this issue.

                Regards
                Tarun sharma
                Mob : [protected]
                Dec 20, 2019
                Complaint marked as Resolved 
                I received my courier today afternoon. Thanks for your support !!
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Dec 20, 2019
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings From ECOM Express.

                We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

                Regards,
                Team ECOM Express
                Dec 20, 2019
                Updated by TarunSharma22                 Hello Team,

                I received my courier today afternoon.

                Thanks a lot for your help !!

                Regards
                Tarun Sharma
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                  S
                  srishtibhrdj
                  from Delhi, Delhi
                  Dec 19, 2019
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                  Product detail: [protected] (Tracking number, ecom express)

                  I've been waiting for the delivery since 13th december 2019 in jaipur, because of a message that it is to delivered on 13th december, neither one called or came to deliver that parcel, i was asked to choose a delivery date and time after that, i choose 14th december, since then there is no update, its only showing "shipment is out for delivery" now all of a sudden the update on ecom express website is that the parcel has been send back to bangluru. On the other hand costumer care at myntra told me that the issue will be resolved by 18th of december.

                  I need that parcel to be delivered as soon as possible on the given address.

                  (Link: https://ecomexpress.in/tracking/?awb_field=[protected])
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 20, 2019
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from ECOM Express

                  With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

                  Regards,
                  Team ECOM Express
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                    P
                    praveenece
                    from Bengaluru, Karnataka
                    Dec 19, 2019
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                    Address: Chennai, Tamil Nadu

                    For my airway bill number ([protected]) the delivery person not called but changed the status as undelivered 3 times attempted, all 3 times status changed as out for delivery, but then he changed customer not available without he called me, even when i try to call him he not attend the call.

                    Nearly 10 times i have called the customer care executives for last 10 days regarding this but whenever i am calling they mentioning the same answer within 48 hours you will receive the item. And today the customer care person telling order is locked after maximum attempt and they will unlock and reattempt in 48 hours,
                    But still i worried will they deliver it or not, even i asking chennai contact number so i can call and the real status but they not having/ not providing.
                    I am completely dissatisfied with the services and the response from ecom express.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 21, 2019
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from ECOM Express

                    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                    Regards,
                    Team ECOM Express
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                      S
                      Suvigyasaxena
                      from Jaipur, Rajasthan
                      Dec 18, 2019
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                      Address: 10th Floor, Ambience Tower II, Ambience Island,, Gurgaon, Haryana, 122002

                      Dear sir / madam,

                      This is with reference to my tracking number[protected].

                      While tracking the package, i came to know that the delivery was attempted three times, out of which 2 times "customer was not available".
                      This is false statement, as someone from my family or myself is always available at the said location.
                      Another false statement was that "could not deliver due to rain" on 9th dec. For your information, there was no rain even in any nearby districts on that day.

                      I am highly disappointed by the service provided by ecom. A small package, that was ordered on 7th dec, could not be delivered till 18th.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 19, 2019
                      Ecom Express Customer Care's response                       Dear Sir/Mam,

                      Greetings from ECOM Express!

                      We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

                      Regards,
                      Team ECOM Express
                      Verified Support
                      Dec 21, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from ECOM Express

                      Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                      Regards,
                      Team ECOM Express
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                        S
                        Sh Tu
                        from Silvassa, Dadra and Nagar Haveli
                        Dec 18, 2019
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                        Since a week my parcel is not being picked up by the courier. I had ordered from club factory who choose ecom express couriers as their delivery partner but they are not picking my parcel from the seller. It's continuously being updated that pickup is rescheduled which is frustrating.
                        My abw no [protected]. The customer care service by ecom is very bad as their is no way i am able to contact the customer care executive person. I had already contacted the seller for the same and they are saying it's the problem with ecom as they are not picking up the courier.
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 19, 2019
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings from ECOM Express

                        We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

                        Regards,
                        Team ECOM Express
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                          R
                          Ruchi Chouhan
                          from Hyderabad, Telangana
                          Dec 18, 2019
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                          Address: Ranga Reddy, Andhra Pradesh, 500088

                          I ordered item from club factory on 29th nov. And from 6th dec to till date product is not picked up by ecom express currier company. Everyday pickup is rescheduled as per the attached photo and they are not providing any update for the item.

                          Contact no. Which is given by the ecom express are wrong and they cut after giving auto generate message.

                          Please help as soon as possible.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 19, 2019
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from ECOM Express

                          We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

                          Regards,
                          Team ECOM Express
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                            Neeraj_90
                            from Jamshedpur, Jharkhand
                            Dec 18, 2019
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                            Address: Ranchi, Jharkhand, 834005

                            I have orderd some thing from club factory and your service boy he told me his name chandan reached home for delivery and talk so badly that i feel like i m talking to some hooligans and it was intolarable for me i simply returned that guy without taking my courier so plzzz let me know ecom express that are you running a company of providing service or a company of developing hooligans???
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 20, 2019
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings From ECOM Express.

                            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                            Regards,
                            Team ECOM Express
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                              S
                              sssgoutham
                              from Visakhapatnam, Andhra Pradesh
                              Dec 17, 2019
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                              Address: Visakhapatnam, Andhra Pradesh, 530046

                              My awb number [protected]. It reached visakhapatnam on 14 itself, when i track it showing they try to deliver on 15 but customer not available.#.. We are 24/7 available at home and no phone cal also from delivery guy. No positive review for this ecom express, never partner with this worst ecom express. No phone number available for to contact for visakhapatnam, very petty.
                              Ecom Express customer support has been notified about the posted complaint.
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                              I ordered an item from club factory and my order number is [protected]
                              Delivery person did not call me about my parcel

                              Now i check the status.

                              And status showing as product returned
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                                Pranav8603
                                from Pune, Maharashtra
                                Dec 16, 2019
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                                Address: New delhi, Pune, Maharashtra, 411014

                                Hello Team,

                                One of your team member name - Mayur jadhav +91 [protected] form pune, had picked my returned order on 2nd december 2019, till today's date it has not been delivered to its destination, i am still waiting for updated from ecom express, i have not received refund of the product neither i have received any kind o[censored]pdate from club factory.
                                Ecom Express customer support has been notified about the posted complaint.
                                Dec 16, 2019
                                Updated by Pranav8603                                 trying to call delivery boy he is not responding to any calls
                                Dec 16, 2019
                                Updated by Pranav8603                                 trying to call delivery boy he is not responding to any calls
                                View replies
                                My AWB is [protected].I had to receive an online order from CLUB FACTORYA through ecom express today .I have not received the product yet but is is showing that the product has been delivered me today at 5:51pm.what to do now.
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                                  Santanu Palchowdhury
                                  from Ranaghat, West Bengal
                                  Dec 16, 2019
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                                  Address: 741101

                                  I ordered to metlife for medicine "linezolid 1200mg", but when your delivery man phone call 09 december 2019, i told him that i am out station at berhampur for my daughter exam. He told me he returned my medicine. His behavior very bad. Next time i reordered medicine but he reported that my address is not correct and returned. But previously he talk with me a long time. My address is santanu palchowdhury, r. N. Tagore road, krishnanagar, nadia, pin - 741101. My mobile no [protected] & [protected].
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dec 16, 2019
                                  Updated by Santanu Palchowdhury                                   I am ordered to MetLife for my medicine "linezolid 1200 mg", your Delivery boy contact with me 09 Dec 2019, but that time I am out of station at Berhampur. So he told me he returned my medicine. Next time I ordered yesterday again, but Delivery boy reported address is not correct, so my order returned. Your Delivery boy's behavior very rough & bad.
                                  Verified Support
                                  Dec 18, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from ECOM Express

                                  We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

                                  Regards,
                                  Team ECOM Express
                                  View replies
                                  [protected] this is not yet reached booked some 15 days ago
                                  very poor performance by ecom
                                  Reply
                                  I have called them thousand time but they are not giving my order. Sometime they do not send the happy code and some time not the order, day are passing but they have not given my order from paytm.

                                  AWB - [protected]
                                  Reply
                                  Dear sir,
                                  I have a return request for a product i bought from Amazon and your delivery massage came to me at 8 Am that your delivery boy named ARJUN SAHU CONTACT NO- [protected] will come to my place within 15 mints. But he came at 2.30pm while I was driving and I couldn't receive. I call back him at 3.00pm. He told me to return him the package next day i.e. 21st July 2020. I called him again on 21st july (the next day) and he is saying me that as he has not received any mail for today. He can't take the package. What kind of ### that person is. And what kind of fraud you guys are doing. Do the necessary arrangements to resolve this. Otherwise I may be forced to take legal action against yours Office.

                                  i am complaining about your not delivered essential medicine - Comment #3707913 - Image #0
                                  Reply
                                  Ecom Express Customer Care's response, Jul 24, 2020
                                  Verified Support
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 AWB / tracking number srarting with 5 or you can send the details to [email protected] for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    pragati chandankar
                                    from Pune, Maharashtra
                                    Dec 16, 2019
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                                    Address: Navi Mumbai, Maharashtra 400705, 400705
                                    Website: "www.ecomexpress.in"

                                    Dear team,
                                    I want to complain about my product. I want return my product this company. I dont like the product so i will return this but one person told me, this product cannot return, company can't take the return. But why when i buy the product so he told me easy return nd all. While i am buying the product no one answer me how to return this product. I am continuously follow up with sanjay rohila bt he dnt reply me positive. person name is - sanjay rohilainvoice no.[protected]invoice id - [protected]i want return the product. Product received date[protected]please find attached my product pic.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 18, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from ECOM Express

                                    We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

                                    Regards,
                                    Team ECOM Express
                                    View replies
                                    Your helpline number is working only if shipment is out for delivery or delivery received
                                    I want to talk ajent any time
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                                    I got message that product has been delivered but i did not get it
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                                      karthikeyan karunakaran
                                      from Chennai, Tamil Nadu
                                      Dec 16, 2019
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                                      I placed two orders from decathlon on 30 th nov with order ids [protected] & [protected]. One of the order was delivered on 5th dec but order with i'd [protected] is yet to be delivered but the tracking status shows its as delivered and i also got an sms telling the product is delivered. I checked with cc of ecom express twice but didn't get proper reply. Iam annoyed with bad experience with ecomm express delivery guys
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 18, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from ECOM Express

                                      We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

                                      Regards,
                                      Team ECOM Express
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                                      As told product was not delivered yesterday. But they told it will be delivered today. I didn't receive the package yet. Can improve ur logistics.
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                                        Simin333
                                        from Bengaluru, Karnataka
                                        Dec 15, 2019
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                                        Address: Bangalore, Karnataka, 560035

                                        My club factory awb [protected] hasnott yet been delivered. I bhave gort 3 out for delivery messages but the delivery guy never came to the apartment and while trying to reach the agents number it vcomrs as awb number invalid so cant contract. My repeated attempts tocontact the customer care is fruitless. Such a psathetic, useless service provider.
                                        Now the latest staus is rto locked. Which on calling the customer care tells me in 3 days the product will be delivered.

                                        Useless ppl
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 16, 2019
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings from Ecom Express

                                        We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

                                        Regards
                                        Ecom Express
                                        Verified Support
                                        Dec 17, 2019
                                        Ecom Express Customer Care's response                                         Dear Mam,

                                        Greetings From ECOM Express.

                                        With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 16th December at the registered address.

                                        Regards,
                                        Team ECOM Express
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