Ecom Express Complaints & Reviews

Address: 10-4-C/362 Loya nagar, Adda gutta, East marred pally, Secunderabad, Hyderabad, Telangana, 500026

I already booked this item... I have to return that item... Because i didn't get that item... Wt i booked i got another item... So i have to exchange that item immediately... As possible as so

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Hyderabad, Telangana, 502319

Ordered an item on club factory on 12th december, on 18th august in club factory site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 19th dec to 23 december and there is no movement, till today usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. Actually it should be delivered on 20th what is the problem with the delivery please send it as soon as possible. It is a gift should be presented to someone on 24th please deliver it as soon as possible... Why do you people delay the delivery from these many days? Don't you think about customer comfort???.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by Auro123 No proper service or response for the problem. waste of time posting complaints. Worst service ever.

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T

Talluri Purushotham

from Hyderabad, Telangana

Dec 24, 2019

Phone as bad no iPhone this fake phone ecom express is bad app [protected] this number was man my fake me I Wii complaint you police I Wii send you my money 10500
This my number [protected], phone pay, Google pay send you money
Andhara bank. Andhara Pradesh

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Talluri Purushotham's reply, Dec 19, 2019

Phone is not working

Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

A

awahid59

from Partapur, Rajasthan

Dec 24, 2019

Sir,
your delivery man reached at home address on 13.12.2019. but parcel not delivered due OTP problem.
my Order Number: SO[protected].
Please resolve the issue.

thanks

ABDUL WAHEED

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express!

With reference to your query regarding the shipment AWB number 2570876038, the said shipment is currently in transit. The expected delivery date of the shipment is 31 Dec.

Regards,
Team ECOM Express

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Address: Malayil house, Vennikulam, 689544

I have an order from club factory, my awb no is [protected]. I didn't get any call from concerned delivery agent. But status show that customer is unavailable, when i call a number to confirm the delivery it shows that awb no is incorrect. Please take necessary steps, since i need that product immediately, when i track the item it shows that customer is not available how can you say like that without contacting me.. Its already late the order was made in november first week but til this time i didn't get any product

Ecom Express customer support has been notified about the posted complaint.

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Dec 24, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Jan 04, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 30th December at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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K

Kavita Bhosle

from Sangli, Maharashtra

Dec 24, 2019

Return because wrong product i have received

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Kavita Bhosle's reply, Dec 18, 2019

Return because wrong product i have received

Kavita Bhosle's reply, Dec 18, 2019

worng products received

Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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Address: Sai Nagar colony , ramachandrapuram, Hyderabad., Hyderabad, Telangana, 502319

Ordered an item on club factory on 12th december, on 18th august in club factory site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 19th dec to 22 december and there is no movement, till today usually it takes 2 to 3 days for delivery of an item from bengaluru when using other shipping services. Actually it should be delivered on 20th what is the problem with the delivery please send it as soon as possible. It is a gift should be presented to someone on 24th please deliver it as soon as possible...

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 26 Dec.

Regards,
Team ECOM Express

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K

karthichu

from Mysore, Karnataka

Dec 24, 2019

They keep adding a message that its our for delivery for the past 5 days, however there was not even a single attempt made to deliver the product. I called delivery guy, however he is claiming he is not responsible to server the area.

Please check attached screenshot. The claim that I requested future delivery is false and not true.

product not moving says rescheduled!!. - Comment #3613349 - Image #0

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2560636168, as per our records the said shipment has been delivered on 23 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Address: Yogesh Yadav, 42 Sharda Row House ,near moto prajapativas,Aslali gam,TA. Dascroi, Dist. Ahmedabad - 382427 M- 9662038969, 382427

Dear sir,
I am complaining about my order [protected]. My order is soo delay by your company. Your delivery boy is not contact to me at 16.12.2019. And put the remark address and pin code mismatch.
I am already receive other online shopping company (Like amazon, flipkart, ect)
Address:
Yogesh yadav,
42 sharda row house, near moto prajapativas, aslali gam, ta. Dascroi, dist. Ahmedabad - 382427
M - [protected]

I am complain your service center [protected] this no but not any proper ans.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
ECOM Express Team

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Address: Gate no.2 HK CIVIL JADAR, AT POST JADAR, 383110

I have ordered from clubfactory. My order is showing delivered but i haven't not received my order. Delivery boy didn't informed by making phone call. This is the second time i am facing this problem. Before that i haven't complaint.
So[protected]
Awb no. - [protected]
I haven't received this order.
Please look into the matter.
So[protected]
Awb no. - [protected].
This order is also showing delivered but i haven't received.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Dec 27, 2019

Updated by Durgeshvani Thank you for your support. I had received my courier but one of them is replaced by someone else . The product inside that is different. So I request you to pls look into that matter.
So[protected]
Awb no. - [protected]

Dec 27, 2019

Updated by Durgeshvani So[protected]
AWB no.[protected]
This courier returned without informing. And the address given is correct as before also I have received courier on same address .

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D

Durgeshvani

from Rajkot, Gujarat

Dec 23, 2019

Thank you for your response. I hope I can receive my curior back.
Alternate mobile to contact - [protected]
[protected]

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K

Kripal Sinh

from Delhi, Delhi

Dec 24, 2019

I was ordered G sock watch and ecom express get me the wrong warches, which is not just order. So want back my money back. Refund me.

I haven't received order. - Comment #3613161 - Image #0

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Ecom Express Customer Care's response, Dec 26, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

1

1515skumar

from Vidisha, Madhya Pradesh

Dec 24, 2019

Rong delivery return of the product Amazing Men's shirt and return my money fast

I haven't received order. - Comment #3613189 - Image #0

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T

Talluri Purushotham

from Hyderabad, Telangana

Dec 24, 2019

Touch problem and SIM slot problem
My phone number [protected]

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Address: Hno: 4-46/10/6, sai Nagar colony, ramachandrapuram., Medak, Andhra Pradesh, 502319

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 20th of dec. It was shown shipped by club factory on 18th december. From 18th onwards the tracking info shows ‘pickup rescheduled for next day’. Its been soo much time? And tracking info is still the same! Why is it happening? Will i get my product???.. It's been too long i am waiting for any changes in the tracking of my order but from 2 days it's been the same. Please send me any response or any issues if exists. It is a present for my cousin's birthday please deliver it as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
ECOM Express Team

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Address: IQVIA RDS (I) PVT Ltd, 6th Floor, Prestige TMS Square, Opp. Oberon Mall, Padivattom, Edappally, Kochi-24, Ernakulam, Kerala, 682024

I have ordered some packages vide order no so[protected] & so[protected], but till the date i did'nt received the goods and stating that, due to incomplete address or failure, we will re-attempt deliver your cod packages (Tracking no [protected] &[protected] received as sms on my mobile no [protected]. If you have any doubt, why dont contact me on my mobile no. It seems the club factory does'nt want to deliver the items to me. I wish to know the reason.

Ecom Express customer support has been notified about the posted complaint.

Dec 21, 2019

Updated by sajukurian I have ordered some packages vide order No SO[protected] & SO[protected], but till the date I did'nt received the goods and stating that, due to incomplete address or failure, we will re-attempt deliver your COD packages (Tracking No [protected] &[protected] received as SMS on my mobile No [protected]. If you have any doubt, why dont contact me on my mobile No. It seems the club factory does'nt want to deliver the items to me. I wish to know the reason.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Dec 25, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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Address: Tulsi nagar hoshiarpur punjab 146001, Hoshiarpur, Punjab, 146001

I am ankush bawa from hoshiarpur, punjab. My parcel items are wrong i ordered phone in new condition but it is wrong. I have paid 13500 rupesa and i want that u soon refund my money and return this back and my order awb# [protected] and my phoje number is [protected]. I received it today only and i want to return it back soon and refund my money pleasee

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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Address: Alappuzha, Kerala, 688009

Website: ecomexpress.in

Sir/madam,

This is for your kind information that my shipment showing false status as delivered in registered address on 30th november 2019. But i didnt received the item.
Order number: dx35664 (Shipment number)
Awb number: [protected] (Tracking number from ecom express). I mailed and contacted the ecom express customer care several times, till now the issue is not solved. Its been 20 days that i'm waiting for the shipment. No response from the customer care service.
So kindly deliver the item to the respective address or atleast refund the amount as soon as possible.
Thanking you

+2 photos

Dec 24, 2019

Complaint marked as Resolved

Sir/Madam, Thank you for your immediate action for my request. The courier service person called me on 21st december and mentioned the reason as, the delivery of courier was pending for these many days due to the resignation of the person to be delivered. I received the item on 22/12/2019 from the ecom express courier service. Contacted person number- +918301818630. Thanking you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

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Address: osmania university police station, police station, Hyderabad, Andhra Pradesh, 500007

Hi, this is m vishnu murthy my order no. S[protected] and [protected] both are been reached the dc, malakpet, hyderabad telangana state a week ago but dc delivery unable to deliver the products, very unsatisfied delivery, i really feel it is the one of the worst delivery service, i personally visited teh dc but even then there is no response 0/5 my review would be sorry for this.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

With the reference with your query, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back to us incase you would require any further assistance.

Regards,
Team ECOM Express

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Address: TA-KHERALU, Mehsana, Gujarat, 384325

I have ordered some product from club factory on 11th December, 2019 and my delivery date was 19th, december but still i didn't get delivery. I have also tried to contact custmore care and they replied that your product still doesn't picked by ECOMEPRESS.

So request to You to send delivery asap.
Order= SO[protected]
Tracking ID= [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

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Address: TA-KHERALU, Mehsana, Gujarat, 384325

I order product in club factory on 11 decrmber 2019 but your side pickup process not done since last 9th day and also club factory service departmwt blaming yout Ecom Express company... so i can't understand shiping tracking system... so pls check my order and inform me when will get my order product from ecom express... pls deliver my order as soon as possible or before 23december... if possible...

Tracking Id=[protected]
Order=SO[protected]

Regards,
Lomesh Thakkar
[protected]

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Address: Village jadra, Po D G pura district& tech rewari, Rewari, Haryana, 123401

Website: Ecom express and paytm

My order is not delivered but delivery person update that unable to deliver due to customer not available. And delivery men refused to come home address and he say to me for catch up the carriage from 2km away from my house. Delivery men name rahul kumar and my awb no is [protected]
And order i'd is [protected]
Plz take a necessary action against delivery boy and plz deliver my package as early as possible
Thanks
Regards naveen kumar
Cont no [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered today at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

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Address: Gurgaon, Haryana, 562125

I have order a product from samsung worth rs 1999/- on 8th dec 2019 and waited for few days. Then on 12th dec 2019 i got a message in morning that my shipment is out for delivery. But didn`t received anything, then i started complaining to ecom customer care and always said wait for few days we will update you for the status of your package but no response till now. I`m following up with them but no proper response.
My awb no : [protected]

Kindly help me for this issue.

Regards
Tarun sharma
Mob : [protected]

Dec 20, 2019

Complaint marked as Resolved

I received my courier today afternoon. Thanks for your support !!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Regards,
Team ECOM Express

Dec 20, 2019

Updated by TarunSharma22 Hello Team,

I received my courier today afternoon.

Thanks a lot for your help !!

Regards
Tarun Sharma

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Product detail: [protected] (Tracking number, ecom express)

I've been waiting for the delivery since 13th december 2019 in jaipur, because of a message that it is to delivered on 13th december, neither one called or came to deliver that parcel, i was asked to choose a delivery date and time after that, i choose 14th december, since then there is no update, its only showing "shipment is out for delivery" now all of a sudden the update on ecom express website is that the parcel has been send back to bangluru. On the other hand costumer care at myntra told me that the issue will be resolved by 18th of december.

I need that parcel to be delivered as soon as possible on the given address.

(Link: https://ecomexpress.in/tracking/?awb_field=[protected])

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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Address: Chennai, Tamil Nadu

For my airway bill number ([protected]) the delivery person not called but changed the status as undelivered 3 times attempted, all 3 times status changed as out for delivery, but then he changed customer not available without he called me, even when i try to call him he not attend the call.

Nearly 10 times i have called the customer care executives for last 10 days regarding this but whenever i am calling they mentioning the same answer within 48 hours you will receive the item. And today the customer care person telling order is locked after maximum attempt and they will unlock and reattempt in 48 hours,
But still i worried will they deliver it or not, even i asking chennai contact number so i can call and the real status but they not having/ not providing.
I am completely dissatisfied with the services and the response from ecom express.

Ecom Express customer support has been notified about the posted complaint.

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Dec 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

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Address: 10th Floor, Ambience Tower II, Ambience Island,, Gurgaon, Haryana, 122002

Dear sir / madam,

This is with reference to my tracking number[protected].

While tracking the package, i came to know that the delivery was attempted three times, out of which 2 times "customer was not available".
This is false statement, as someone from my family or myself is always available at the said location.
Another false statement was that "could not deliver due to rain" on 9th dec. For your information, there was no rain even in any nearby districts on that day.

I am highly disappointed by the service provided by ecom. A small package, that was ordered on 7th dec, could not be delivered till 18th.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Dec 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express

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Since a week my parcel is not being picked up by the courier. I had ordered from club factory who choose ecom express couriers as their delivery partner but they are not picking my parcel from the seller. It's continuously being updated that pickup is rescheduled which is frustrating.
My abw no [protected]. The customer care service by ecom is very bad as their is no way i am able to contact the customer care executive person. I had already contacted the seller for the same and they are saying it's the problem with ecom as they are not picking up the courier.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

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Address: Ranga Reddy, Andhra Pradesh, 500088

I ordered item from club factory on 29th nov. And from 6th dec to till date product is not picked up by ecom express currier company. Everyday pickup is rescheduled as per the attached photo and they are not providing any update for the item.

Contact no. Which is given by the ecom express are wrong and they cut after giving auto generate message.

Please help as soon as possible.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 220

replacement for saree

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complaint about delivery of product.. rescheduled from many days.

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not delivered the item

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product not moving says rescheduled!!.

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i am complaining about your dad delivery service. (2566931838)

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I haven't received order.

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about my product delivery from club factory.

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non delivery of items ordered from club factory

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iphone 11 pro phone

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item not received, but showing false status as delivered

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very late delivery in fact despite of product available in dc they are unable to deliver

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didn't get delivery.

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my order was not picked from club factory warehouse.

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delivery person ecom express

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package lost & no response from ecom

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delivery for a purchased myntra product

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delivery person not attempt to delivery and not attend my call but always change status as customer not available

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tracking number : 415580839

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parcel pickup rescheduled

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product not picked up by the courier company

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