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Ecom Express Complaints & Reviews

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1.8
Updated: Aug 20, 2025
Complaints 6463
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1266
Unresolved
5197
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 223

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R
Rukaiyya
from Gurgaon, Haryana
Dec 5, 2019
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Address: Mumbai City, Maharashtra, 400068

My order awb number tracking ecom number [protected] is showing pick up reschedule since 16th november it is being more then a half month.
They are still not shipping it and when contact customer care they are completely denying that they haven’t received parcel if haven’t received parcel how could you general tracking number.
Contact the seller they said they have sent you the parcel and in the. Tracking details of club factory it is also showing it is hand over to ecom. Please ship the product at the earliest this doesn’t create a positive feedback for ecom
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    C
    Chetanab
    from Mumbai, Maharashtra
    Dec 4, 2019
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    Address: Shreeram nagar, Dharwad, Karnataka, 580007

    There was no call or text from the ecom. This was clubfactory prepaid item. And the irony is this is second time iam facing this problem from ecom. Last time also my item was not delivered. They are not at all serious about the orders. Iam facing so much problem, if clubfactory assigns ecom for logistics i just feel so bad, i get instincts that my item will not be delivered this time for sure.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 06, 2019
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from ECOM Express

    With the reference with your query, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please write back to us incase you would require any further assistance.

    Regards,
    Team ECOM Express
    View replies
    The order is out today 3dec approximately 3 Dec date given but the order date is out and product is not received no any calls receive from club factory ecom express my order number is SO[protected]

    2561112565 awb number - Comment #3601071 - Image #0
    Reply
    Ecom Express Customer Care's response, Dec 7, 2019
    Verified Support
    Dear Sir,

    Greetings From ECOM Express.

    Thank you for writing to us. With reference to your query regarding the AWB number 8569833981, as per our records the said shipment has been delivered on 4 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team ECOM Express
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      M
      Manish#26sharma
      from Delhi, Delhi
      Dec 4, 2019
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      Address: O-108 Krishan Vihar Delhi 110086, New Delhi, Delhi, 110086

      My name is manish sharma . i did not ordered anything from mahakal enterprises .but an ads kajal combo was delivered at my home costing 900 rupees . but i have also ordered a memory card worth 900 from club factory so i mistaken it with that order but i have no idea about this kajal product . so kindly resolve this issue . or atleast contact me in a proper way . iam also filing a complaint against club factory for selling my data to anonymous third party vendor as the address and mobile no. on false product is exactly same as i have registered on club factory app a weak ago

      awb no. :[protected]
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Dec 07, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from ECOM Express

      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      ECOM Express Team
      View replies
      Sir
      I order a product on jockey.com with order id JK[protected] i tell them but they didn't cancel my order yet and ship with your courier which awb no is [protected] please cancel this order because on delivery date I'm unavailable at my city so please cancel this order
      Reply
      Ecom Express Customer Care's response, Dec 7, 2019
      Verified Support
      Dear Sir,

      Greetings From ECOM Express.

      We apologize for the inconvenience caused. With reference to your query regarding the AWB number 2518571564, as per our records the said shipment has been delivered on 2 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

      Regards,
      Team ECOM Express
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        G
        gautam aaryan
        from Bengaluru, Karnataka
        Dec 4, 2019
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        Address: Bangalore, 560076

        I ordered a dell sell zone battery on November 20th 2019 via Amazon Air Way Bill No.[protected].
        I tracked the shipment in my amazon profile and it reached the my city(Bangalore) on 25th Nov 2019. The product was supposed to deliver by 27th November but actually was not delivered at all till date. I received only SMS of out for delivery and received another message like product delivery attempt failed due to incorrect address. But my previous order was delivered on the same address. I contacted the ecom express customer care several times but they did not deliver my product giving some lame excuses. At last ecom express decided to return the product to seller. Kindly take necessary action
        +5 photos
        Ecom Express customer support has been notified about the posted complaint.
        Dec 21, 2019
        Updated by gautam aaryan         ECOM express what is the status of my complaint
        View replies
        I don't like this product
        Reply
        Nagabathini Indira's reply, Nov 22, 2019
        Not working this product
        Nagabathini Indira's reply, Nov 22, 2019
        Not working this product
        Nagabathini Indira's reply, Nov 22, 2019
        Not working this product
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          N
          nadthaneal
          from Chennai, Tamil Nadu
          Dec 4, 2019
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          Address: NO 74, GG Flats, Muthamil nagar, Periyakolatuvancheri, Iyyapanthangal, Chennai - 600122, 600122

          My AWB no is: [protected], The product has been delivered, but not to me, It's a prepaid order. I have been trying to get a solution from customer care, But they were replying like, You will get the order in 24 hours, But as on now, it around 7 days, I didn't get the solution. Kindly help me to get my order at the earliest. I am totally fed up with this order.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          My pickups shipped but officer is rude behavior I mean not using buy second time ECOM courier partner so please carry language by office manager ecom 821102
          Reply
          Ecom Express Customer Care's response, Dec 7, 2019
          Verified Support
          Dear Sir,

          Greetings from ECOM Express

          We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

          Regards,
          Team ECOM Express
          They miss behave with customer I don't like it at all!!
          They decreasing the reputation of your ecom service...

          Take action..against it!!

          AS POSSIBLE AS SOON!!!
          Reply
          Ecom Express Customer Care's response, Dec 7, 2019
          Verified Support
          Dear Sir,

          Greetings from ECOM Express!

          We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

          Regards,
          Team ECOM Express
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            D
            Devashree Ghorpade
            from Pune, Maharashtra
            Dec 4, 2019
            Resolved
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            Resolved

            Hi Team,

            I had an order to be delivered from Myntra dated 2nd Dec 2019 from ecom express but the delivery boy is deyalying my order giving reasons like product is not at delivery center and vehicle not available and in shipment rejection reason he is mentioning customer not available.

            Even I tried calling customer care - first call @ 4.34 Pm 4th DEC 2019. The agent was very rude he said if you have update why are you calling ecom express.

            Let me know, when my shipment will get delivered as already due date of shipment delivery has passed away.
            Jun 16, 2021
            Complaint marked as Resolved 
            Given replacement product
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2019
            Ecom Express Customer Care's response             Dear Sir,

            Greetings from ECOM Express

            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

            Regards,
            Team ECOM Express
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              B
              Buru opyang
              from Mumbai, Maharashtra
              Dec 4, 2019
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              Address: 791112

              I’m still not provided with accurate details of the shipment. Myntra is telling me that my parcel has already been shipped... As i tracked my order, only detail m getting is that the pickup is rescheduled. It’s been 5 days i’m getting the same.
              My order no. Is [protected]
              My order is supposed to reach within 5 days, i don’t know if the courier service are working on this. I need my parcel to be delivered on time. Kindly update as soon as possible.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From ECOM Express.

              With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 11 Dec.

              Regards,
              Team ECOM Express
              View replies
              Please return my order.
              My order is beautiful pink color designer saree . But not reach out put saree. Please return my saree. Delivered saree is plain saree. But my order is designer saree
              Reply
              haseenaguduru's reply, Nov 25, 2019
              Please return to my order.
              haseenaguduru's reply, Nov 25, 2019
              Pleas return to my saree
              We are order M size shirts but we received XL please return back to your products.
              Reply
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                S
                Siddarth13
                Dec 4, 2019
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                Very worst service and response. There's no proper communication from ecom express. They have send wrong otp and wrong contact person phone no. If we raise in customer care, they will say will resolve it in 24 hrs. But no use, from past 6 days continuously calling and complaining but no proper response. They use to give falls commitment.

                Kindly response properly and provide proper contact person phone no. And also publish proper local shop address. Very worst service and communication ecom express. Don't go for this ecom express, i[censored] want to send/receive any urgent parcels.
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2019
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from ECOM Express

                We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

                Regards,
                Team ECOM Express
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                  H
                  hoquemamon
                  from Cuddalore, Tamil Nadu
                  Dec 2, 2019
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                  Address: 788725

                  My shipment awb bill no. Is [protected]. On 1st december, 2019 got message that the shipment is out for delivery and delivery boy from ecom express called me to collect the shipments from another place far away from my home address which is in my order details and he told that they can't deliver to anyone's home address and he refused to come to my address but they updated on ecom express website like "customer is not available". On 2nd dec, 2019 i got another message like shipment is out for deliver but the delivery boy didn't call me but they updated the status as customer is not available. And this is their all time behavior.
                  What type of delivery is this?
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2019
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings From ECOM Express.

                  We apologize for the inconvenience caused. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 3 Dec at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                  Regards,
                  Team ECOM Express
                  View replies
                  This is a not company product

                  not delivering my shipment. - Comment #3599272 - Image #0
                  Reply
                  Muje mera curiyar nahi Mila he please check details
                  Reply
                  Ecom Express Customer Care's response, Dec 6, 2019
                  Verified Support
                  Dear Sir,

                  Greetings from ECOM Express

                  We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

                  Regards,
                  Team ECOM Express
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                    S
                    Siddhant.A.Gholap
                    from Mumbai, Maharashtra
                    Dec 2, 2019
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                    Address: GMC mard hostel medical chouk,nagpur, Nagpur, Maharashtra, 440009

                    I ordered product from titan company and i didn't like the product thats why planned to return it and i handovered my parcel on 04 of november from nagpur to ecom express delivery boy and it is to be delivered to coimbtoor vendor house of titan company but since last 1 month they are not delivering my product and because of them i have difficulty and trouble in getting my refund from titan company they repeatedly giving false information and assurance since last 20 days but yet my problem is not solved my tracking id is[protected] my order number is 1308266 kindly do the needful and plz solve my issue and take strict action against ecom express and titan company. Titan company had given me tkt number [protected] as my complaint number
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Kharab

                    not delivering my product since last 1 month to vendor - Comment #3597966 - Image #0
                    Reply
                    I ordered Sony company's wireless bluetooth earphone & bose company's earbuds but I received Sony company's wire headset. It is too ridiculous and one of the worst ever experience I had from your company. I want to return this product and I want my money back. [protected]
                    Reply
                    Online shopping saman Ko customer tak nahi pahunchya jata hai. Saman chahiye gowdan me Jaana padta hai. Call bhi properly nahi karte hai. Ek bar call karte . Customer out of station ho to dubara sampark nahi karte hai.
                    Reply
                    Ecom Express Customer Care's response, Dec 6, 2019
                    Verified Support
                    Dear Sir,

                    Greetings from ECOM Express

                    We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

                    Regards,
                    Team ECOM Express
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                      N
                      Neeraj pahadiya
                      from Mumbai, Maharashtra
                      Dec 2, 2019
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                      Address: I1p tavdu rode bilaspur gaungan hariyana, 1234

                      Please provide my uan number or my fainal salary
                      Mujhe do mahine ho gye rasin kiye but mera abhi tak fainal selery nhi aayi h
                      Mujhe do din pahle uan number diya gya h but usme pf so nhi kar raha h or mr. Anand kumar mera phone nhi uta the h
                      To please unke upar ekxan liya jaye
                      Or mera sara fainal selery dilbane ki krpa kare. Pleas.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express.

                      We apologize for the inconvenience caused. We are coordinating with concern team and will update you accordingly.

                      Regrads
                      Ecom Express
                      Verified Support
                      Dec 09, 2019
                      Ecom Express Customer Care's response                       Dear Neeraj,

                      Greetings from Ecom Express.

                      Please confirm the date of resignation to assist you.

                      Regrads
                      Ecom Express
                      View replies
                      We are ordered pack of 3 casual shirts for men ( Medium size ) but we revived wrong size of shirts and wrong product .we are expecting more form you for the product quality but we did not receiving the good product, so please consider the order return and refund me.

                      my name neeraj kumar my emp. code54440 i am work in 1year but my pf and uan number not provide in hr anand kumar - Comment #3598211 - Image #0
                      Reply
                      naami's reply, Nov 28, 2019
                      We are ordered pack of 3 casual shirts for men ( Medium size ) but we revived wrong size of shirts and wrong product .we are expecting more form you for the product quality but we did not receiving the good product, so please consider the order return and refund me.
                      Ecom Express Customer Care's response, Dec 5, 2019
                      Verified Support
                      Dear Sir,

                      Greetings from ECOM Express

                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      ECOM Express Team
                      My landmark is Garhani bhojpur ara
                      Raja market kGN medical hall
                      Pin 802203
                      Product code 421302
                      The jacket qualities is very bad nd colour is also bad my phone num is [protected]
                      Reply
                      I had ordered my product an oxidise earing bt it was not deliverd till now n he had mentioned that it was delivered and he told me that he will delivered the next day means on 26 bt till now he not delivered i want to my product as soon plzz and it was prepaid.and contact no is given on the message is wrong.
                      Reply
                      Ecom Express Customer Care's response, Dec 4, 2019
                      Verified Support
                      Dear Mam,

                      Greetings from ECOM Express

                      We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

                      Regards,
                      Team ECOM Express
                      My order flipcart in ecom express awb [protected] delivered to[protected] and not recived to me item my mobile sms recived[protected] item deliverd and not contact me mobile no plz Parsons ( dak batane wale ke uper karwahi ki jay taki past time aise galti na kare nahi to ham sab ka bharosha toot jayega sir plz mera mo no [protected]
                      Reply
                      Ecom Express Customer Care's response, Dec 6, 2019
                      Verified Support
                      Dear Sir,

                      Greetings From ECOM Express.

                      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                      Meanwhile, you can provide your alternate contact number to assist you.

                      Regards,
                      Team ECOM Express
                      Ecom Express Customer Care's response, Dec 9, 2019
                      Verified Support
                      Dear Sir,

                      Greetings From ECOM Express.

                      With reference to your query regarding the AWB number 2535840682, as per our records the said shipment has been delivered and accepted by Ravendra Kumar.

                      Please write back to us in case you would require any further assistance on this.

                      Regards,
                      Team ECOM Express
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                        D
                        dharsini azhagar
                        from Mumbai, Maharashtra
                        Dec 2, 2019
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                        Address: 1/162, North street, T.U.Mangai, 623533

                        I did not receive my orders from the club factory online shopping that your currier services was taken my orders. I received an message that the orders are delivered but i didn't receive tht orders. Please make sure that you delivered it on the respective address. Make sure that you guys replay for this message.
                        My order number so[protected] & so[protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        My parcel awb number [protected] mara parcel mujha nahi mila or his app par Maine book kara tha uss par delivered aa raha h or maine us par online payment kara tha us parcel ka name h Earpod Ear Buds Wired Earphones With Mic

                        order does not receive from club factory - Comment #3598100 - Image #0
                        Reply
                        Ecom Express Customer Care's response, Dec 4, 2019
                        Verified Support
                        Dear Sir,

                        Greetings From ECOM Express.

                        Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                        Meanwhile, you can provide your alternate contact number to assist you.

                        Regards,
                        Team ECOM Express
                        Ecom Express Customer Care's response, Dec 7, 2019
                        Verified Support
                        Dear Sir,

                        Greetings From ECOM Express.

                        With reference to your query regarding the AWB number 2549113845, as per our records the said shipment has been delivered at the registered address and accepted by Khushal Kumar.

                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                        Regards,
                        Team ECOM Express
                        I ordered checked shirts but delivered plain shirts
                        Reply
                        தென் இந்தியன்'s reply, Dec 3, 2019
                        I order checked shirts but came plain shirts also please return and refund it
                        தென் இந்தியன்'s reply, Dec 3, 2019
                        I ordered checked shirts only but plain shirts also came so return and refund the payment 999
                        தென் இந்தியன்'s reply, Dec 3, 2019
                        I ordered checked shirts only but plain shirts also came so return and refund the payment 99
                        Ecom Express Customer Care's response, Dec 7, 2019
                        Verified Support
                        Dear Sir,

                        Greetings from ECOM Express

                        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint.

                        Regards,
                        Team ECOM Express
                        27/11/2019 My watch has been stolen i want my order back pls help
                        Reply
                        Ecom Express Customer Care's response, Dec 5, 2019
                        Verified Support
                        Dear Sir,

                        Greetings from ECOM Express

                        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

                        Regards,
                        Team ECOM Express
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                          H
                          HANSHUMAN SONE
                          from Mumbai, Maharashtra
                          Dec 1, 2019
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                          Address: ghoradongri, 460443
                          Website: bewakoof.com

                          Mere friend ne ek t-shirt bewakoof.com se order kiya jo pre paid thi lekin mujhe pata ni thi wo pre paid hai quki mere friend ne mujhe bataya nahi aur meine chek bhi ni kiya mujhe laga ki syad wo cod hogi to meine dilivery boy se pucha ki iska kuch charge hua hai kya to mujhse dilivery boy ne cash demand kiye aur paise liye bhi. my AWD no. is [protected]
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 05, 2019
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from Ecom Express

                          We apologize for the inconvenience caused. Please allow us some time as we are coordinating with our team to get your issue resolved at earliest.

                          Regards
                          Ecom Express
                          Verified Support
                          Dec 06, 2019
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from ECOM Express

                          Please accept our sincere apologies for the inconvenience caused to you. As per our records the amount has been refunded on 2nd December itself. So please check the payment confirmation.

                          Regards,
                          Team ECOM Express
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                            M
                            Muthamma MV
                            from Sirsi, Karnataka
                            Dec 1, 2019
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                            Awb no. [protected] baby tricycle is delivered to ecom express cel crossing my delivery location. Nw im askd to go all the way to ecom express (20km) personally with a 4 wheeler vehicle to collect the product as the delivery agent has 2 wheeler. The product was ordered from paytm mall. While ordering the pincode was accepted for door step delivery..
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 02, 2019
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings From ECOM Express.

                            With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered today at the registered address.

                            Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                            Regards,
                            Team ECOM Express
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                              P
                              Pranayaade
                              from Dondaicha, Maharashtra
                              Dec 1, 2019
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                              Address: Near Vakratund Hospital, sambhaji nagar, Gaothan, kalwan, Nashik, Maharashtra, 423501

                              Hi, my name is mehul vansh, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
                              My numbar:- [protected]
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Dec 01, 2019
                              Updated by Pranayaade                               Hi, my name is Pranay Aade, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
                              My numbar:- [protected]
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                                H
                                handmade_items_paradise
                                from Mumbai, Maharashtra
                                Dec 1, 2019
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                                Address: Dehradun, Uttarakhand

                                [protected] is my tracking no, name - anjali aswal. I order a product from club factory, in your site its shows that it have been delivered but till now haven't go ot it. I talk to your customer care and filled a complain on 25 nov still haven't heard a word from you guys. Each time i call them they ask me to wait or we are looking or within 24 hours you get it. I am really upset with this kind of behavior. Please look forward to my compain, and your customer care people are worst they don't know how to talk to customer. Please i want my product its your mistake your delivery boy have not even called me, how can you put deliverd when i haven't received it. So please help me
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 02, 2019
                                Ecom Express Customer Care's response                                 Dear Mam,

                                Greetings From ECOM Express.

                                We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

                                Regards,
                                Team ECOM Express
                                Verified Support
                                Dec 09, 2019
                                Ecom Express Customer Care's response                                 Dear Mam,

                                Greetings From ECOM Express.

                                As per the confirmation, your shipment has been delivered on 2nd December at the registered address.

                                Regards,
                                Team ECOM Express
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                                  J
                                  Jayprakash Halder
                                  from Mumbai, Maharashtra
                                  Dec 1, 2019
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                                  Address: 595/A/8 Ashoknagar, 8 No Kalibari More, Ashoknagar, Madhya Pradesh, 743222
                                  Website: www.ecomexpress.in

                                  I returned a product through ecom express. The courier boy took the parcel on 26/11/19 on around 10:00 am. I did online shopping on "club factory"
                                  The awb no is:[protected]
                                  Order no : son[protected]
                                  The last update i got was in 29/11/19.
                                  But since then they didn't give anyone update of my return. The last update of 29/11/19 shows that the parcel is now in delivery center. So why it is taking so long? Will i get my refund or not?
                                  +2 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 02, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From ECOM Express.

                                  We are sorry to hear about your experience due to non-delivery of shipment. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

                                  Regards,
                                  Team ECOM Express
                                  Verified Support
                                  Dec 09, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings

                                  Your return shipment has been delivered to Vendor on 2nd December. You can contact your shopping portal for further assistance.

                                  Regards,
                                  Ecom Express Team
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                                    S
                                    simmi921993
                                    from Gurgaon, Haryana
                                    Nov 30, 2019
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                                    Address: 110016

                                    I have ordered one head phone via tracking no. [protected] which was to be dilevered by ecom. It is showing delivered since 14 th november on your website. However, no item has been delivered to me. I have contacted the complaint team multiple times and each time they assured me for prompt action within 48 hrs.
                                    Nothing has been done from our side. Its more than 16 days now. It is my biggest mistake to trust your brand. I request you to enquire the matter and expedite the process otherwise i will follow the legal procedure.

                                    Regards,
                                    Simranjeet
                                    (Worried customer)
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 02, 2019
                                    Ecom Express Customer Care's response                                     Dear Mam,

                                    Greetings From ECOM Express.

                                    We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

                                    Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

                                    Regards,
                                    Team ECOM Express
                                    Verified Support
                                    Dec 06, 2019
                                    Ecom Express Customer Care's response                                     Dear Mam,

                                    Greetings From ECOM Express.

                                    Request you to kindly share your alternate contact number to assist you.

                                    Regards,
                                    Team ECOM Express
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                                      R
                                      Ritik1234
                                      from Mumbai, Maharashtra
                                      Nov 30, 2019
                                      Oct 7, 2023
                                      This thread was updated on Oct 7, 2023
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                                      delivery not received yet ofd lock applied since last 4 days

                                      Address: Ritik gupta, Bhagat singh chowk dhampur, Bijnor, Uttar Pradesh, 246761

                                      Respected sie,
                                      My awb no is [protected]
                                      And my order was shipped on 23rd november and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
                                      Please help me.
                                      Thank you
                                      Ritik gupta...
                                      Helpful
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                                      173 found this helpful
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                                      C
                                      cccu
                                      Nov 30, 2019
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                                      Address: Shahjahanpur, Uttar Pradesh, 242001

                                      I have ordered fasttag from paytm.. My order is not yet delivered even not tried for deliver.. But in tracking company mentioned* customer refused to accept it*.
                                      I need my order today itself any how.
                                      My awb num is
                                      [protected]
                                      Make my order delivered today itself before 2 pm
                                      I need..
                                      I have ordered it from paytm
                                      N tried calling ecom from 3 days regularly
                                      N i dont have deliverey boy num
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 02, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From ECOM Express.

                                      We are sorry to hear about your experience due to non-delivery of shipment. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

                                      Regards,
                                      Team ECOM Express
                                      Verified Support
                                      Dec 07, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings from ECOM Express

                                      As per the confirmation, we have attempted the delivery but you have refused to accept the delivery. So the shipment has been returned back to your shopping portal.

                                      Regards,
                                      Team ECOM Express
                                      Helpful
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