| Address: Pratapgrah, rajasthan, 312619 |
Dear ecom team,
I am facing so much trouble while accessing your service, you guys really doing just time pass here, specially in my area. I ordered some product from flipkart and i need to return it, i schedule it, i got the message from you guys that it will done on time, 2 days have passed, i didn't get any call from you guys. And every evening you are messaging me that pickup was not done as you were out of reach.
Seriously, i mean you guys are giving such a poor services.
My order no was [protected]
Ghanshyam
Contact [protected]
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2019
Ecom Express Customer Care's response Dear Sir,
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team
Nov 30, 2019
Updated by kushstark01 Very Nice, can't you see that my problem is not related to product at all. All i am saying this that you guys are not picking up my shipment in spite of sending the message that " keep your shipment ready, it will be picked today " and in evening your sending pickup was not done as you were not available.
Such a pathetic services you are providing.
if you can't provide the services properly then why the hack you take order to deliver it.
You shouldn't have include it at all.
Who will responsible if my product will not get return and who will bear the price??
Verified Support
Dec 02, 2019
Ecom Express Customer Care's response Dear Sir,
Greetings
Request you to kindly share your tracking number starting with 5 to assist you.
Regards,
Ecom Express Team
My order is beautiful pink color designer saree . But not reach out put saree. Please return my saree. Delivered saree is plain saree. But my order is designer saree