Ecom Express Complaints & Reviews

I got the message that the delivery guy is out for delivery at 11 in the morning. I called him up at 4 pm that when is he coming. He told i will come by 5:30. Now it's 6:21. I called him once again, now he says he will deliver today guarantee.

Well, this is not the first instance. This has happened earlier too. He didn't make any call. At last he told that the location is not reachable.

What a joke! Strict action should be taken. Customers are no joke. This behavior is not tolerable.

Hello team,
Good day.

I am tired of reaching out to the customer care of ecom express, hence sending this email. The order id mentioned in the subject is an order that i placed in clubfactory long back. It is not delivered by ecom express yet. It was marked as ‘cusomter not available’ everytime. So i tried calling ecom customer care number which was not reachable/does not exist all the time.

Ecom express: if there is any reason why i won’t order from club factory anymore, it will be your ridiculous and pathetic customer service.
Clubfactory team: you guys should step up and identify good delivery partners, if not you will lose all your india customer base. Till ecom express if your delivery partner, i am not placing any order from you.

I need a refund of my order id in the subject. I am not donating any money here.

Regards,
Vishesh

I am an instagram seller. I sold an imported product to my customer i. E., two handbags of same design in different colours. The delivery boy of ecom express took the money from the customer of both the bags and delivered only one. He asked the customer that he will deliver the product after one day. But he did'nt. I called the delivery boy in behalf of my customer and he told me that he will return the money beacuse the 2nd bag returned...

I have ordered dress from club factory through online and they delivered through Ecom express(Tracking Number:[protected] on Oct 29 2019 and I am not satisfied with the dress and raised the return request on the same day(Oct 29 2019) and still ECom express didn't pick up.Daily I am calling customer care and asking about the my return request ticket, they are telling it will be done with in 24 hours.This they are telling from past 20 days.

I am seriously disappointed with this.I am paying the money for return request.

Worst courier, Please don't go with this.

First time the give a call to me. But that time i can't take that call. I give a callback to them. Delivery boy said i give a call to you but you refused it if you want the product go to courier office and get the stuff. Within 5 hours i've been there ath courier office. They said they've returned the product because of call refused. My product is from cluv factory online shopping. I give a call to them they said it's not possible that a product return in 1 day. Don't worry the product will reach you soon. I just enquire about this with my friends, this problem is not just for me. (Check review of ecom delivery vadakara in google maps)

I have ordered some personal & valuable things through paytm. It's showing that your service is responsible for the delivery but today is the 3rd day till I am waiting for my delivery. The courier is updating a wrong statement that they attamept the delivery. Even they don't have any contact number also. I want to complain against the company that they are harassing the people & posting the wrong statement of delivery

Hello,
My complaint is regarding the shipment which has not been delivered to me yet (20th November 2019) and I'd got a text message on 30th October 2019 that the product has been delivered to me.
I had called the customer care number of Ecom Express and they are just refusing me.
Please resolve my issue as soon as possible and I want my product or else give me a refund as sorry.

Thankyou.

I have returned my jacket because. This jacket was difgected. And this jacjet size was. To short and ihope u understand. So plzzzz returnd my jacket so my reson is this my jacket was returned. Plzzz. Thank you this jacket has been so short and i have no affoet this jacket i hope u understand that this jacket look is very stylish but this jacket is not comfort me

I ordered some medicines from zoylo on 13th nov 19 (Order id[protected] and they send medicine via ecom express (Tracking id - [protected]).

On track i found that the order reached my town (Khanakul) via ecom express on 18 nov and show shipment out for delivery, assigned to employee dipanjon bhattacharya but they didn't call me the whole day and not even for asking the address details instead they updated the status as wrong address (All my orders are delivered at this address and also ecom express delivered medicine in that address in previous) then i tried contacting them but their number was not reachable. The next day they update status as an ofd lock applied and failed delivery on 19th nov, 04:46 am.

I needed those medicine urgently and need to resolve the issue as soon as possible.

I've placed an order in club factory on 11/11/2019.in club factory delivered report the status is showing that package has delivered on 15/11/2019. And in ecom site the status report is, product has delivered at diamond harbour location on 15/11/2019. But how is it possible? Because this is not my address. And till now me and of my family hav'nt received any package from ecom.

I received product two days back but I go and take that product from delivery boy. He make a phone call to me on 11:00 that he'll come after 10 mins, i said ok but there is no update up to 1 hour. Again I make a phone call after 12:00 he was telling that " he was at another place if want product come and take otherwise he will come after his work completed" I said ok to him. Again I make a phone call after 14:20 again he was telling that " he was at another place if want product come and take otherwise wait up to he'll come. I went to him where he was. He was simple sitting and talking to others. I asked him that "product will not come to delivery address? you make a phone call to me that after 10mins will arrive but what are you doing here?". he was simple telling that here some products are there to deliver, time will taken and given address is also not correct. I showed him all the details given. He was telling in dis-respective manner that " here is city name also he will send to city then go and collect and also don't give courier to ecom express. All couriers different this courier is different".

Hi

I got a call from a number in the morning verifying my address for the delivery of my product through Ecom. While I am waiting for the product to be delivered, I checked the tracking for the same & to my utter surprise the tracking says

"Shipment un-delivered - Consignee requested for future delivery".
There has been no attempt to deliver the product & worst is if I call on any of the numbers calls don't go through. Even on ecom website, there is no number provided which can connect us to the service agent for resolving queries

This shirts are not correct order is return. Or cancel this be contains to be shirt very bad and cloths are worst did u contains to be combo shirts.

Dear sir/madam
My name is-badal kumar
Contact no.[protected], [protected]
Address-at amarpur (Near cinema hall) po amarpur ps mednichowki dist lakhisarai state bihar pincode-811106
Email [protected]@gmail.com
My awb no.[protected]
My problem is that your delivery have no harmony and co-ordination with costumers he talked very rudely and got angry on each conversation.
Today my shipment is out for delivery but i told deliver boy that i want future delivery for tomorrow (19.11.2019) because i'm not on my specific address but delivery boy said that if you not accept your shipment today then he will cancel the order and also talked very rudely and got angry on me.
I had also called dc incharge regarding this but he also told me same thing that if you not accept your shipment today then it will be cancelled and he also talked very rudely and talk very rudely to me.

And also all area peoples are same complaint with him that any of customer want the future delivery of the product then he cancelled the order.

So, please us regarding this.
This will i'm very glad to you and please take appropriate action on this matter and resolve our problem and deliver my product as soon as possible.

I'm looking forward to hear from you.

thanks!!!
Ecom express
With best warm regards,
Yours sincerely,
Badal kumar

I ordered something on myntra. They shipped it through ecomexpress. My name is kiran, my tracking number is[protected]. They updated the consignment as delivered whereas i'm yet to receive the package. The package is to delivered by a person named venugopal. No one is bothered at all to follow up on my complaint. He didn't even call my number. I'm supposed to get the status of the package today but no call from the company at all.

Sir ye vo shoes nhi h jo maine order kiye the aapne ye ko se 200 rupees wale shoes bhej diye m inko vaps bhejna chahta hu returned code 411017, 8120 sir plzz in shoes ko ya to vo ho piece bhejo jo maine order kiye ya fir mere rupees return kro maine nike k shoes order kiye the or aapne ye loffers shoes bhej diye vo bhi local original bhi nhi h so plzz sir i wanna return it sir and wanna get refund

Hello sir, i am saeed pathan your company is giving good service everywhere and you have branches everywhere, but we do not have any branches yet.
We have 100 parcels a day, but there is no branch at all, it takes time to get the parcel from another place and we do not even know at the right time so my request to you is to open your branch in our area as well so that we will also get good service.

Yeasterday one delivery boy called me and asked to come about 7 kilometers away of my house whene as i had submitted my residencial adress for the return but as i was not there so i was unable to reach him. He rudely talked me and said if you do not come i shall reject your return and hence he rejected too.
Kindly take proper action against him and tell them to pick my return.
Order no. [protected]

Hi

I have a product from naptol and vendor is ecom express.

2 times naptol try to send a courier hence two times i did not received my product.

Here what i observed while tracking, ecom staf[censored]pdating fake details like
Consinee not avalialable or requested for future delivery.
I not even get a single call from them.

See the awb numbers for proofs.

Awd [protected]
Awd [protected]

How can we take an action on them. We need to punish them, with fake courir service

So[protected] this is clubfactory order id and tracking number :[protected]..

This is wrong product received by costumer.. Please take action.

Costumer have no invoice about my product.. And the courier bag was damage.. Someone cheat with the package. Please take strick action.

So that this thing will not happen in future...