Ecom Express Complaints & Reviews

I ordered something on myntra. They shipped it through ecomexpress. My name is kiran, my tracking number is[protected]. They updated the consignment as delivered whereas i'm yet to receive the package. The package is to delivered by a person named venugopal. No one is bothered at all to follow up on my complaint. He didn't even call my number. I'm supposed to get the status of the package today but no call from the company at all.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Nov 20, 2019

Updated by Kiran Mc [protected] is my number.

Verified Support

Nov 22, 2019

Ecom Express Customer Care's response Dear Ma'am,

Greetings from Ecom Express.

Please be informed that the phone number you have shared with us is not visible to us. Request you to share the same again to assist you better.

Regards
Eocm Express

Nov 22, 2019

Updated by Kiran Mc [protected]. Why do you keep asking for my number again and again when you already have it in your database?. I even got a call from ecomexpress Hyderabad for confirming whether I have received the package or not. When i enquired about the missing parcel at the local delivery channel, they told that the person named venugopal has looted some parcels and went away, i request you to either find this guy and retrieve my parcel or refund the amount to my bank account.

Verified Support

Dec 06, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund.

Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence.

Regards,
Team ECOM Express

View replies

S

ShahKrushil

from Vadodara, Gujarat

Nov 21, 2019

Wrong Watch delivered.

My order details are below.

Your GADGETSOHUB "CoD" shipment [protected] is out for delivery by ECOM Executive Ph: [protected] PIN: [protected] Please Keep Rs 1999.0 ready for payment.

Pls. support asap.

I'm order other Watch set with headphones

But received totally different item.

Reply

Ecom Express Customer Care's response, Nov 22, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: WARD 6 RAJPUTO KA MOHLLA RAMPUR POST RAMPUR TEH BANSUR DIST ALWAR RAJASTHAN, RAMPUR, BANSUR, ALWAR, Alwar, Rajasthan, 301416

Sir ye vo shoes nhi h jo maine order kiye the aapne ye ko se 200 rupees wale shoes bhej diye m inko vaps bhejna chahta hu returned code 411017, 8120 sir plzz in shoes ko ya to vo ho piece bhejo jo maine order kiye ya fir mere rupees return kro maine nike k shoes order kiye the or aapne ye loffers shoes bhej diye vo bhi local original bhi nhi h so plzz sir i wanna return it sir and wanna get refund

+1 videos

Ecom Express customer support has been notified about the posted complaint.

Nov 18, 2019

Updated by devendra yogi shoes return code 411017, 8120

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Manohar thana, Jhalawar, Rajasthan, 326037

Hello sir, i am saeed pathan your company is giving good service everywhere and you have branches everywhere, but we do not have any branches yet.
We have 100 parcels a day, but there is no branch at all, it takes time to get the parcel from another place and we do not even know at the right time so my request to you is to open your branch in our area as well so that we will also get good service.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Thank you for your query. Please be informed that we do not have a franchisee based network model.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Deoria, Uttar Pradesh

Yeasterday one delivery boy called me and asked to come about 7 kilometers away of my house whene as i had submitted my residencial adress for the return but as i was not there so i was unable to reach him. He rudely talked me and said if you do not come i shall reject your return and hence he rejected too.
Kindly take proper action against him and tell them to pick my return.
Order no. [protected]

Ecom Express customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by prabhat singh@123 for more details call me at [protected]

Verified Support

Nov 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Verified Support

Nov 19, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are unable to see your contact number so we request you to share your tracking number to assist you better.

Regards,
Team ECOM Express

View replies

R

Ruchi Ughal Nagrath

Feb 4, 2020

In the morning I received that my consignment will be delivered today. But it wasn't. Number [protected]. When I tracked my order, it was written consignee request for further delivery. I did not receive any phone call from the delivery boy . I did not ask for delay.

Reply

Ecom Express Customer Care's response, Feb 6, 2020

Verified Support

Dear Mam,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number 8595005278, as per our records the said shipment has been delivered on 5th February at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: ecom hyderabad, 500015

Hi

I have a product from naptol and vendor is ecom express.

2 times naptol try to send a courier hence two times i did not received my product.

Here what i observed while tracking, ecom staf[censored]pdating fake details like
Consinee not avalialable or requested for future delivery.
I not even get a single call from them.

See the awb numbers for proofs.

Awd [protected]
Awd [protected]

How can we take an action on them. We need to punish them, with fake courir service

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected] and [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat, 395006

So[protected] this is clubfactory order id and tracking number :[protected]..

This is wrong product received by costumer.. Please take action.

Costumer have no invoice about my product.. And the courier bag was damage.. Someone cheat with the package. Please take strick action.

So that this thing will not happen in future...

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Mayur Dobariya No update

Verified Support

Nov 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Mera order id [protected] जो की 6.10.19 ko udaipur aa gaya tha lekin local ecom express office ne parcel ko 6.10.19 ओर 14.10.2019 ko out for delivery show kar ke usko delivery attempted dikha dete hai aur parcel delivered. Nhi kar rhe hey mene ecom express customer care par bhi bahut complaint kiya lekin local ecom express office ke staff parcel deliver nhi kar raha local office ka staff jan boojkar pareshan kar raha hey. Worst service. Meri gujarish hey ki unke against sakht action liya jaye taki vo future me customers ko pareshan nhi kare.

Ecom Express customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by mukesh udr awb no.[protected]

Verified Support

Nov 18, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We have ordered the products in online store a the product reached the nearest delivery center but the delivery members had done delay of 4 dahs by saying the lack of delivery boy. And the other one the pickup order since two days and by the same reason they always say that they cannot do it and refuse it. Onve they came to the near address and again they postponed doe two days. I request you to take action against these.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H.No. 71, vinay nagar infront H.R. intermediate school bodla, Agra, Uttar Pradesh, 282007

Hello sir i am a online seller in agra my firm name is softdeal creations. My complaint is that my packets are always ready for pickup but nobody comes for pickup i often call local office of ecom but they also said that pickup karwa dete h but nobody comes. I am suffering a lot also having huge loss due to this. Please do something.
Softdeal creations (Agra)
Mob-[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

S

Sohel9405635798

from Nagpur, Maharashtra

Nov 14, 2019

Courier boy in sironcha in behavior for me in my parsal in RTS plz they parsal is my important plz sironcha Ecom express company plz strick warning in my insult in office plz strictly action in company

Reply

Ecom Express Customer Care's response, Nov 16, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello Sir my name is akhil and I placed a order in clubfactory online site and they are choosen you delivery services, and I want to cancel my because I'm not available in the area which the product will get deliver I have some work and moving to other city so I'm not available to receive the delivery, so I'm requesting you to cancel my delivery. My order I'd:([protected])
Thank you.

Ecom Express customer support has been notified about the posted complaint.

Nov 13, 2019

Updated by Vangala_akhil I'm not questioning the service of Ecom it is good.

Verified Support

Nov 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 20 Nov.

Regards,
Team ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sri Ganganagar, Rajasthan, 335051

Hi,
My awb no is [protected]
I got message form ecom that my package out of delivery on 08 nov 2019 and today 13 nov 2019 and package not delivered yet.. Courier person comment on box that i am not available but i didnt get any single call for delivery... Such a worst delivery experience i ever had... I called to customer care they assured me to deliver today or tomorrow but package not delivered yet...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control (specify reason if necessary). We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Nov 15, 2019

Updated by [email protected] 7 days completed...maybe tour company have not any control on your delivery partners

Nov 15, 2019

Updated by [email protected] I am keep listening form your side form 5 days but still not resolved

Verified Support

Nov 28, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay. Your shipment has been delivered on 15th November at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ecom Express Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Katra bhitar bazar , jawahar ganj ward sagar, Sagar, Madhya Pradesh

Hello sir, i ordered a tv box on baggood through 6.09.19 which i have not received yet. When i found out, i was told that the box has arrived in ecom express but i have not been deleverd yet. My awb number is [protected]. I have called in ecom express many times and every time i am assured to deleverd the product in 24 to 48 hours but it is not deleverd please help me and please make my product reach me.
If i do not receive my product soon, i will file a suit against ecom express in the consumer forum. So please request me to deleverd my product as soon as possible

Nov 12, 2019

Complaint marked as Resolved

Hello sir, I ordered a tv box on baggood through 6.09.19 which I have not received yet. When I found out, I was told that the box has arrived in ecom express but I have not been deleverd yet. My AWB number is 2527642827. I have called in ecom express many times and every time I am assured to deleverd the product in 24 to 48 hours but it is not deleverd please help me and please make my product reach me. If I do not receive my product soon, I will file a suit against ecom express in the Consumer Forum. So please request me to deleverd my product as soon as possible

Ecom Express customer support has been notified about the posted complaint.

View replies

A

Ashmil Milano

from Kannur, Kerala

Nov 12, 2019

My courier not received.
Id-[protected]
Re address -
MR MUHAMMED ASHMIL M
S/O ABOOBACKER.
MULLANMADAYAN HOUSE
CHELOOR.
PERINTHATTIRI (PO)
MALAPPURAM (DT) -676507
Mobile -[protected],
[protected]

Reply

Ecom Express Customer Care's response, Nov 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 8562160363, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

S

Shivin S Vinod

from Kollam, Kerala

Nov 13, 2019

I've returned aproduct in amzon
After some days Iget a message that return is failed because you were not available from e com express
Why???

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

B

Bala Vishwakarma

from Mumbai, Maharashtra

Nov 13, 2019

Ecom's not delivering the product and always they put wrong address of the customer and at delivery time the courier boy did not called to the customers 😡😠😡

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

J

Jp Khola

from Mumbai, Maharashtra

Nov 13, 2019

Fake updation from delivery boy and ecom office .please increase your information is right.
Airway bill number[protected]

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express.

With reference to your query regarding the said order please be informed that the number provided is incorrect. Request you to kindly cross check the tracking number from your Shopping portal for us to assist you.

Regards,
ECOM Express Team

P

pravin lanjewar

from Mumbai, Maharashtra

Nov 13, 2019

They provide different pics of watches and sends another please help me out i have to return it. and the seller is not responding to my msg and phone calls. i want my refund back.the watch qaulity is worst than it appears.

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

R

Rohit Abraham

from Mumbai, Maharashtra

Nov 13, 2019

Hi,
This company is a farce. Only do COD because there is no guarantee that you will receive your good
My tracking ID [protected] says that the good has been delivered, but I have not yet received it. If I call their call centre all that they say is that they have registered my complaint thats it no follow up

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Nov 28, 2019

Verified Support

Dear Sir,

Greetings

Request you to kindly share your alternate contact number to assist you.

Regards,
Ecom Express Team

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: near dattatrey temple canca bandh canca mapusa, 403510

Delivery person called me and i tried my best to give him proper direction but due to he is new in my area he is unable to understand my direction beside that i told him to wait as he had many more parcel to delivered bcz i was out of my house but my mother was at home. I was ready to collect my parcel 2 3 kms away to pick it up and he was ready to delivered it but after 10mns i received msg saying that due to no one at home the delivery cud not delivered to me. How come he give such feedback when he don't know my address nor my place...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

M

Meenakshi Jayanthi

from Chennai, Tamil Nadu

Nov 13, 2019

It's been two weeks since I ordered and product is in my town. It is not being delivered, no matter how much I try to get it delivered. Customer support is not clear too. Please get it delivered asap. This is my awb no. [protected]. It's been too long and now there is an rto lock on it. Please do something about it.

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 8553722170, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Dakshina Kannada, Karnataka, 574242

I am dr. Venugopal booked bodycupids perfumeswith awb no [protected] and [protected] to venoor belthangadi taluk of karnataka with pin574242and nearest delivery offivlce is at moodabidiri. The first consignment has arrived on 7th it self at moodabidari. I enquired thro ph but still they unable to deliver inspite of many calls it is one of the worst service by the delivery office it seems pl have some action as early as possible

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 11 Nov at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

View replies

K

Kumar Adit

from Patna, Bihar

Nov 12, 2019

You can return my product

Reply

Ecom Express Customer Care's response, Nov 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

S

Sohel9405635798

from Nagpur, Maharashtra

Nov 14, 2019

Courier boy in sironcha in behavior for me in my parsal in RTS plz they parsal is my important plz sironcha Ecom express company plz strick warning in my insult in office plz strictly action in company

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Dear sir my name is rohit thapliyal
And i ordered pack of two shirts of 998rs.
But i received one shorts and one shirt i dont know why.
Its very disappointing that you guys are ordering false product.

I want to say that i want my money back or parcel me my original order.
You are not having return online policy i cant find it on internet

Its a big issue otherwise i am directly going to police.
I am student and cant take this much loss of money

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

M

Manish Kumar Verma Jee

from Mumbai, Maharashtra

Nov 11, 2019

Hi sir,
My name is Manish Kumar
On 6th November 2019 I received message from ecom express that my product is out for delivery but I not received product yet.
My order no. 620622
AWB no. [protected]
My product is leather wallet
I shop product from Mall91
My mobile no. [protected]
Plz help .

pack of two shirts - Comment #3582440 - Image #0

Reply

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number 2540655966, as per our records the said shipment has been delivered on 6 Nov at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

Manish Kumar Verma Jee's reply, Nov 12, 2019

Hi sir,
I received my product today from economics express center.
Thanks

Manish Kumar Verma Jee's reply, Nov 12, 2019

I received my product today from ecom express center.
Thanks

P

Prakasankt

from Mumbai, Maharashtra

Nov 11, 2019

I ordered 3 kurtas from myntra for my wife.1of the kurtha deliverd through ekart.and one through ecom express.But third visudh kurtha with awb no [protected] is missing.it is not delivered yet to me but message showings it is delivered.how to resolve this problem??

pack of two shirts - Comment #3582576 - Image #0

Reply

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number 2531147409, as per our records the said shipment has been delivered on 8 Nov at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

Prakasankt's reply, Nov 13, 2019

I got the pdt on 9/11/19. Thnks

S

Shiva Byonaboina

from Mumbai, Maharashtra

Nov 12, 2019

[protected] wrong product and damage shirts

Reply

Ecom Express Customer Care's response, Nov 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

S

Shomu Khan

from Mumbai, Maharashtra

Nov 13, 2019

A product by mistake

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We request you to put forward your query so that we would be able to assist you better.

Regards,
Team ECOM Express

B

Biswajit Dwibedi

from Bhubaneshwar, Odisha

Nov 13, 2019

Dear sir I am Bikas panda, I have order flipkart flipkart already share tracking ID so many days alreadyproduct here i office but why didn't call me &dont delivered product in ecom express agent share my tracking id[protected]

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 8502115252, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

K

Koushik Ruj

from Mumbai, Maharashtra

Nov 13, 2019

Please help my product not received delivery boy not send my products my order Undelivery this time. please delivery now please my AWB NUMBER [protected]. Please send my product my address please sir.. I am so sad

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Nov 22, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 8561908731, as per our records the said shipment has been delivered on 1 Nov at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

V

Vignesh dwv

from Noida, Uttar Pradesh

Nov 13, 2019

I had an item which was to be delivered by ecom express. It has the reached the delivery station about 1 week before and it was also shown as out for delivery, but I haven't received any calls from them and when I contact them, they are not responding, now it is shown as shipment rto locked on tracking the order. shipment number [protected]

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2537244230, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

7 Comments

Post your Comment

Comment Guidelines

I made an order on club factory soa[protected] and it will be delivered today but call hasn't come yet... Please help me out... When i called ecom express customer care number... The response was that shipment hasn't been received... I don't know what to do.. Please help mmeas the ecom express isn't even receiving the calls... Also the tracking in club factory shows that by order has been shipped but ecom express says shipment hasn't been received yet

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

View replies

P

pathasreedhar

from Hyderabad, Telangana

Nov 12, 2019

We asked to pick the shipment on 5th octoiber they came on 22nd october and from warangal to hyderabad hardly 3 hours journey and now it is with them for 15 days and no body bothered to reply

Reply

Ecom Express Customer Care's response, Nov 14, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

S

sangay90

from Rajmahal, West Bengal

Nov 13, 2019

I had ordered a product from club factory and it shows as delivered on 03/11/2019 but I have not received the product yet. I informed the customer care on 05/11/2019 but the issue has not been resolved My awb no. [protected] please solve the matter asap...

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Nov 25, 2019

Verified Support

Dear Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 2542657177, as per our records the said shipment has been delivered at the registered address on 13th November.

Regards,
Team ECOM Express

N

nomia pereira

from Morjim, Goa

Nov 13, 2019

I had ordered a item from club factory.the order was not delivered and the order was cancelled on first attempt only.Second or third attempt delivery was not done.This had happened due to delivery boy was not knowledgeable about location which had to be delivered.and no further attempts were made.

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

A

Ankit Jiwnani

from Delhi, Delhi

Nov 13, 2019

Ecom is very bad courier service it didn't contact me and returned my order

Reply

Ecom Express Customer Care's response, Nov 15, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

My name is dev paul. I make a online shopping adjustable waist band through paytm with online payment. My product not delivered till now but it shows lock the ecom courier persons number also wrong customer care also not connected. How can i get my product or get back my money??? I call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (09/11/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked.
My awb number: [protected]
Order number: ecz155450
Order placed on : 24-oct-2019 16:43

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

View replies

S

Sgo1330vijay

from Hyderabad, Telangana

Nov 11, 2019

I haven't received my product yet
My AWB number is [protected], it's been almost two months since I ordered the product.
Arrange for my ordered product to reach me as soon as possible .

Reply

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment and we shall update you in 24-48 hrs.

Regards,
ECOM Express Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ramjankinagar, basharatpur, Gorakhpur, Uttar Pradesh, 273004

Dear team,
I have buy a club factory product and product deliver by ecom (Tracking no.[protected] in frist attemped i am in out of station and 2 nd attemped our delivery excutive call to me and said the product not deliver today and in eveenig i have recived delivery failed message. On date 09/11/2019 i have visted our ecom express office located in basharatpur gorakhpur area to recive the product but at the time product not found and office assitance said today i have send the product at your home but in evening i have recive dilevery failed message.
This is very dissponinting service provide by our your team.

Ecom Express customer support has been notified about the posted complaint.

View replies

A

Ajaybaby12

from Bengaluru, Karnataka

Nov 11, 2019

Dear sir
Mane ek Parsel Return Karni Kai liye liye diye tha uaki last date 27. Oct. Se 3 Nov. Lakin parsel abi tak nhi send kiye gai . mane bahut complante Ki lakin koi response nhi diye gai. Plz jaldi enqire ki Jaye my order no. SON[protected] and tracking no.[protected]

product not - Comment #3582442 - Image #0

product not - Comment #3582442 - Image #1

Reply

Ajaybaby12's reply, Nov 10, 2019

Please imaditty action

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express!

We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bulandshahr, Bulandshahr, Uttar Pradesh, 203001

Sir/madam, product delivery confirmed by delivery boy roop singh but i didn't receive my product at till date. I was call him for asking about my product. He abused me. He said to me which you can do, go to do. This confirmation massage received since 2/112019 at 11:43. [club factory] your package [protected] for so[protected] has been delivered successfully. Please rate our service through this link: https://forms.gle/fQapxxbyfPHnDSja6. thanks for your support. Plz check attachment file

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 4 Nov at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

View replies

T

Teju Tejomayi

from Mumbai, Maharashtra

Nov 11, 2019

I haven't received my order AwB [protected] from club factory which was placed on 8th October.The delivery executive called n quality of the call was very poor and he never turned up again.It was showing in the site Re-dispatch.But i haven't received my parcel yet.I want my product delivery done.

Reply

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2536545392, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered a product in club factory and the courier agent is ecom express vadakara center. The tracking details shows that the product is out for delivery and now it is re - dispatched and they are showing that it is not delivered due to unavailability of customer. I don't even got a single call from them and i tried to reach that number several times but the call has not attended or answered. What is the problem? When i will get my product?

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

Nov 14, 2019

Updated by Swathitk p AWB number [protected]

View replies

S

Sundari Prabhu

from Pune, Maharashtra

Nov 11, 2019

Order from Flipkart item is not delivered on time. now the status is showing as "Shipment RTO Lock" for the order number B[protected] and AWB [protected]. I need my item immediately.

Reply

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2533558740, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 226

product not delivered but on the tracking site it says delivered

Post your Comment

shoes returned

Post your Comment

do not open center in my area

Post your Comment

about delivery boys in deoria

Post your Comment

fake update in tracking and finally not delivering the product

Post your Comment

fraud while delivered

Post your Comment

ecom express

Post your Comment

regarding delivery and pickup.

Post your Comment

my pickup not picked timely

Post your Comment

not available to receive delivery.

Post your Comment

package not delivered 5 days passed

Post your Comment

my order product not delivered to me

Post your Comment

shipment didn't delivered to my place

Post your Comment

perfumes

Post your Comment

pack of two shirts

Post your Comment

customer care number is not responding

Post your Comment

about parcel not delivered

Post your Comment

product not

Post your Comment

did not receive my product

Post your Comment

product not-delivered

Post your Comment

Related businesses