Ecom Express Complaints & Reviews

Dear sir,

I bought some product from clubfactory website tracking id [protected] they had sent the product through ecom express courier and they said the product was delivered on 25 of oct and the issue is i have not received the product.

When i spoke the one of the customer representative of ecom express he said your order is delivered using the otp. When i have not received the product so who will give them the otp (I didn;'t recieved any otp from ecom express).

When i ask for the proof of delivery they haven't response me yet. Kindly need your help plz do the needfull.

Tracking id [protected] (Ecom express)

I want change the all items which i purchased cod, (pack of three shirts)
Its banner is showing koutons premium shirts its on delivery that we have recieved today its same which is i purchased last time. It has bad and poor stuff and size mention its any else.i would suggest the people who ordering to buy these items pl dont order further . Im going to appeal in consumer forum chandigarh you will face it.
Thank you for deliverd bad and poor stuff

My order with awb [protected] is being shown pickup rescheduled for 8 days. It shouldn't take so much time. I ordered another shirt at the same date and it got got picked up from the same place within 2 days so why is the pickup of this shirt taking so long time.
The order was made in 22 oct and still is showing pickup rescheduled from the place titwala.
I am attaching two screnshots from their website

I have ordered a parcel with ecom express and they have not delivered it and sent it back and now it's something under RTO ... it's was not tried to delivered and the delivery person not even give a call... and there customer care is also not responding from last 5 days... I have tried to talk to them so many time but no response... please give me the no. On which I can talk to them or get my order delivered at the same address provided...

My AWB no is :--- [protected]

Mera products abhi tk mujhe nhi mila h or tracking me dikhaya ja rha h delivered ho gya h. Pls help me and provide my product
[protected] my traking nb plss help me its urgent sir ye product alredy deliverd dikha rha h but mujhe abhi tk nhi mila or help line nb pr call kr rha hu ek baar to baat hui uske baad mera nb atend hi nhi krte ya fir cut kr dete h koi baat hi nhi krta.. pls help me its hot fair. Ab me case kruga is mettar pr ...

I have ordered an item with paytm. AWB [protected]. It has reached the delivery center on 19th Oct. And it says they have tried to deliver on 19th itself, but i didn't get any call and it's marked "customer unavailable".

After that they never tried to reattempt the delivery. I have been calling customer care from 21st Oct, everyday. They kept telling me it would be delivered in 24 hours and they were sending escalation mail to delivery center. They even provided delivery center guy number, he name is Satish, and i called him to know that he wasn't working for ecom from last 2 years. Customercare executives told me that's the only contact they got. So they didn't have updated info of delivery center. And they don't even have delivery center address.

I kept calling customercare of ecom express and paytm everyday. On 28th Oct, a customercare executive provided a new number of delivery center and the delivery center guy promised he would deliver on 29th (today). Even today morning i followed with him, he said he going to deliver it.

But in afternoon the status of my shipment turned to "RTO lock" and i called the delivery center guy and he said that the lock has to be removed by paytm, then they could deliver, else they have to return my shipment to the source. I have spoken to paytm regarding the same. They said they would do the needful to get it delivered. So please, you ecom express guys, also don't send it back and try to deliver it. I am even ready to collect from delivery center, but please don't send it back. After all my efforts, i don't want my order to be returned. Please help

This company Ecom Express is a fraud...they are making money by taking the products which they are supposed to deliver..they never deliver the product to the customers, Delivery executive never calls customers and updates the status as product undelivered bcoz customer was unavailable...neither they return the product to seller so no question of refund...so it's like every time I order a product I am donating my money to Ecom Express...This is the second time the same has happened to me...my current products AWD number is [protected]...

And their customer care executives are useless...they are extremely rude...

Without informing any thing delivery executive return my product..
This is second time. They are doing same thing.
Punalur e.com express distributers doing this.. Many complaints for them,
Punalur, chemmathoor, kollam district kerala...
If they can deliver why they, taking orders.. What is their job..
Very bad and worst experience in e.com express punalur..
Iam going to share in social media also about this incident..

My goods that had to be delivered long back is yet to be delivered if the situation continues i am registering a police complaining about your company as fraud and will fwd you the complaint copy. you better act or face the consequences.

Will wait till this week end. Police has already taken complaint, based on my feedback on monday they will register FIR

Dear sir,
I ordered some medicine from MedLife on 11th october 2019, and parcel is come to my location as shown your site as 18th october 2019. From 18 oct 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs. And every time the delivery boy updated false delivery status that "customer not available" without any call to me.
I called (25/10/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I need my ordered medicine ASAP.
My awb no is : [protected]

Awb number - [protected]
I ordered the item from myntra on 26th oct, during this order date of delivery was 29th oct. But then date shifted to 5th nov. And every i checked this tracking details and it shows that evereyday pickup rescheduled. I dont understand that location between pickup and delivery not very far it probably tool 4 to 5hrs. But its fine to take 2-3 days but why it took 10 days. And this is not the first time happens with me. Its really annoying and some are really need in time too.
Why they are rescheduling their pickup everyday??

I have ordered a sleepers from amazon on 2nd october. It was expected to be delivered by 11th october to me. My tracking is os: 200*""*
I reached out to ecom express via their customer care support wherein they initially were not helpful nd they are talking very rude. Please confirm where is my order the delivery time is very delayed amazon and ecom express customer support take me only time to time again they not resolved my issue customer support are not...
Eco express not taking any complaint.

I want to share my experience. I had a ordered from limeroad on 12th oct, awb [protected]. The item reached the local distribution centre on 18th oct. Since then i am waiting for delivery till 28 oct, 2019.in between i made several attempts to contact their representative. What pathetic situation is with them after making customer to hold the call for nearly 30 min customer care executive will talk. Later he says i will ensure delivery of product next working day. I made several calls to them and every time they said same. Anyhow i got the product...

I have ordered a product on amazon on oct 5th. According to the seller it was dispatched on october 11 and should've delivered it to me on 22nd october... But due to some whether they couldnt.. Its okay... But they still havnt tried to deliver my product on the other day and i was expected fo call each and every one that is the customer services and they said it was the fault of e com express... Also i did contacted e com express customer care and they assured me that i would surely get it on 25th or 26th which is 4 days late... Still i havnt received... And i've put on hold like 7mins every time i contacted ecom and they were giving false assurances about the delivery date... It really took my precious time.. And strict actions must be taken

I want to share my experience. I had placed one order which was assigned to ecom express. The order was placed on 2nd oct 2019 with awb no. [[protected]]. The item reached the local distribution centre on 12th oct. Since then i am waiting for delivery till 27 oct, 2019.in between i made several attempts to contact their representative. What pathetic situation is with them after making customer to hold the call for nearly 30 min customer care executive will talk. Later he says i will ensure delivery of product next working day. I made several calls to them and every time they said same. Anyhow i got the...

Dear sir/madam
My name is-badal kumar
Contact no.[protected]
Address-at amarpur (Near cinema hall) po amarpur ps mednichowki dist lakhisarai state bihar pincode 811106

[protected]@gmail.com

My awb no.[protected]
My problem is that your delivery have no harmony and co-ordination with costumers he talked very rudely and got angry on each conversation.
Before, 6-7 days he also came for deliver the product he charged more money to my brother and today he tell me that i don't give you the product (He charges extra money) when i ask him he what is the reason he doesn't told me the reason and cancelled my order my question is what is this? All area peoples are same complaint with him that he charges more money and if we don't give him he got angry and got cancelled our order.

So, please us regarding this.
This will i'm very glad to you and please take appropriate action on this matter and resolve our problem and deliver my product as soon as possible.

I'm looking forward to hear from you.

Thanks!!!
Ecom express
With best warm regards,
Yours sincerely,
Badal kumar

I have ordered a laptop from flipkart on 2nd october. It was expected to be delivered by 12th october to me. My order id is : od[protected]
Though rest of the address was correct. I have tried reaching out to flipkart logistics company ecom express but haven't received any response from them. I reached out to ecom express via their customer care support wherein they initially were not helpful please confirm where is my order the delivery time is very delayed flipkart nd ecom express customer support take me only time to time again they not resolved my issue customer support are not helped me i m very unhappy to flip kart nd ecom express please delivered my product fast awb number is [protected]

How disgusting your service and your agent named rajesh gouda. Its my
Third complaint that this particular guy starting loot to the
Customer, awb no - [protected] was shiped by amazon and i came to know
On dated 26/10/2019 when i check the order status that above order
Already delivered by same person on dated 21/10/2019 on given address
But i physically check and not found any order and then visit to ecom
Local store where i came to know that the guy named above take the
Product to his home but updated that product is delivered to customer.
How disgusting i can't imagine? If you are unable to delivered the
Item then please call me and direct me to receive same item. Please
Take some serious action against that fellow otherwise we many people
Will stop purchasing items from online. For your reference i attach
The screenshot which shows delivered on 21/10/2019 but fact that the
Product not delivered at given address and product taken by your
Delivery executive to his home.

Dear sir,

Yesterday i recieved a call from your end regarding my courier delivery complaint. Yesterday you people have told me that the courier has reached the uran delivery centre already & it will be delivered today before 4pm.

Now when i called the customer care people, they told me that its still not connected to the delivery centre. Its still in the biwandi processing centre.

What type of a service you people are giving sir. Giving false commitments to the customer

The product was a diwali surprise gift to my daughter, but you people made it a flop surprise.

Can you atleast confirm me the exact time & date of delivery?

M really upset by the way you people are giving service. Its been more than 2 days, its still in the processing centre.

Awb - [protected]

Regards,
Pratik karkera
[protected]

My product, ordered from propshop (Awb [protected]), was supposed to be delivered on friday, 25th october. We had contacted the delivery agent and had told him to deliver the parcel to either of the neighbouring houses as there was no one home. However, we did not receive the package on friday. We called and requested the customer care executive to ensure that the delivery happens on saturday; however, despite their assurance, the product remained undelivered. We called the customer care service on sunday, and even then, they could not give us firm assurance that the product would be delivered at least on sunday. The executive wasn't helpful, as despite requesting him to share the delivery agent's number, he has failed to do so. I haven't received any information/notification regarding any complaint being filed from their end in this regard. We hope the concerned authorities would take the requisite action, although at this point, we are unsure that they would do so.