Ecom Express Complaints & Reviews

I ordered a product on oct 2nd and i was informed by the gift site that it is dispatched via ecom express around 12th oct and now it's nov 1st and the product is still not delivered. Whenever i contact, no proper response. They have not attempted to deliver it even once but in their tracking, they updated as shipment attempted once. Awb - [protected]

I had ordered earphones from paytm mall on 27th october. According to the app, i was supposed to recieve them by 1st nov. However there has been no attempt to deliver the product till now while the company is posting false updates (Have attached images for proof). It says things like 'customer not available' and 'could not locate delivery address'. This is not true as i am available to collect the product. Also i have not recieved any calls from the shipping company as well. I have contacted paytm mall customer care and they said they will look into it. There is no way for me to contact the shipping companies customer care.

Maine lehanga order kiya tha aur mujhe saree lakar de gaye hai maine jo lehanga order kiya tha uska price 2, 119 tha toh please isko return kardijiye please order ko return kar dijiye please

Hi, i have been requesting for the delivery of three packages of since monday but they are still stuck at the pune hub and delivery is not being attempted. Your customer care keeps telling me that the delivery will be attempted in the next 24 hours but it has been 4 days now. I have also emailed your customer care but did not receive any response. The awb are[protected],[protected] and[protected]. Please get this resolved asap because your service so far has been highly disappointing.

Ek dum bekar service hai y
Shipped hue 8 din ho gaye
Abhi tak order hi nhi ayaa
22 oct ko order kiya tha mene
Dilver hi nhi hua order abhi tak
Delhi se ecom express se aane wala he
Order
Ab ahmedabad aane me kitna time lage
Jitna ho sake try karo jaldi delivery dene ka

Please focus your costumer to
Good service for us

My tracking id -[protected]

Awb no:[protected]
I was late by 5minutes to pick up the call of the delivery boy when i called him back he gave no response. Now its showing that i requested for future delivery. Now i want to know when will i get my parcel. So when will i get my parcel. It was from nnow. The incident is of 30th october. I just want you to give me a quick reply today itself. Will i get my product?

Order date 16th october 2019
Order number[protected]
They didn't deliver the product to my address and returned. Come and pick up your product - a guy called from rajakkad ecom service centre.
Very bad service. Please give my product to my address
From amazon i ordered two laptop, lever chain hoist block. They didn't deliver to my home address. At last, i picked up those things.

I lost not only product but also amazon offer. Everything due to your rajakkad ecom service centre.
Please give all my product to my address

I have not received any call from delivery boy and they mention that "wrong address". After that i reschedule my delivery on next day, but they didn't even i called many time. I am very disappointed with their service. Is this your policy? 😡
First day they said that you will get your parcel next day, after that they said, you will get next 2 working days... It will take too long. Very bad service,

This is the 3rd time i'm having this issue. The delivery boy didn't call me or attempt to deliver my order. But they mark it as delivery attempted and i was not available. One time i called them and asked about this. That man was too harsh and asked me to come to his place for delivery. What am i supposed to do? I can't ask the shopping sites to not send my items through this cheating company. What should i do? I'm toooooo frustrated. Earlier i lost 3 of my items that i bought during flipkart big billion days sale on discount. Now again you are doing this. If you can't deliver it at my address, then why are you taking up the order?

I'm complaining my product has not been delivered and may be they're not taking any kind off acction regarding about my product.. They said to wait 24 — 48 hr... And i'm waiting from 72-80 hrs. No call no mail i have received about my product.. My courier id is.. [protected] i'll be very thankful to this consumer complaint site.. Kindly take action regarding this. I'm very much upset that my product has not been delivered yet. And they are not taking action too..
Thankyou
Aarti sachdeva

Hi my order from myntra was assigned to ecom express, tracking number is awb [protected], and awb [protected]... It was out for delivery on 19th of october... But shipment not yet delivered... It’s 31st october now... Now status showing rto lock... Ecom express customer care guys are useless... I raised a complaint with myntra also but no use... Please solve issue as soon as possible.

My order oppo A5 back cover from club factory is in balaghat ecom Express services since 15 days so tell me please when my order delivered in my given address I am waiting for my order if my order is not I report ecom Express services by different ID's so remember this and delivered my order within 2 days show your last delivery date is 1 November 2019 OK then remember my complaint

Dear sir,

I bought some product from clubfactory website tracking id [protected] they had sent the product through ecom express courier and they said the product was delivered on 25 of oct and the issue is i have not received the product.

When i spoke the one of the customer representative of ecom express he said your order is delivered using the otp. When i have not received the product so who will give them the otp (I didn;'t recieved any otp from ecom express).

When i ask for the proof of delivery they haven't response me yet. Kindly need your help plz do the needfull.

Tracking id [protected] (Ecom express)

I want change the all items which i purchased cod, (pack of three shirts)
Its banner is showing koutons premium shirts its on delivery that we have recieved today its same which is i purchased last time. It has bad and poor stuff and size mention its any else.i would suggest the people who ordering to buy these items pl dont order further . Im going to appeal in consumer forum chandigarh you will face it.
Thank you for deliverd bad and poor stuff

My order with awb [protected] is being shown pickup rescheduled for 8 days. It shouldn't take so much time. I ordered another shirt at the same date and it got got picked up from the same place within 2 days so why is the pickup of this shirt taking so long time.
The order was made in 22 oct and still is showing pickup rescheduled from the place titwala.
I am attaching two screnshots from their website

I have ordered a parcel with ecom express and they have not delivered it and sent it back and now it's something under RTO ... it's was not tried to delivered and the delivery person not even give a call... and there customer care is also not responding from last 5 days... I have tried to talk to them so many time but no response... please give me the no. On which I can talk to them or get my order delivered at the same address provided...

My AWB no is :--- [protected]

Mera products abhi tk mujhe nhi mila h or tracking me dikhaya ja rha h delivered ho gya h. Pls help me and provide my product
[protected] my traking nb plss help me its urgent sir ye product alredy deliverd dikha rha h but mujhe abhi tk nhi mila or help line nb pr call kr rha hu ek baar to baat hui uske baad mera nb atend hi nhi krte ya fir cut kr dete h koi baat hi nhi krta.. pls help me its hot fair. Ab me case kruga is mettar pr ...

I have ordered an item with paytm. AWB [protected]. It has reached the delivery center on 19th Oct. And it says they have tried to deliver on 19th itself, but i didn't get any call and it's marked "customer unavailable".

After that they never tried to reattempt the delivery. I have been calling customer care from 21st Oct, everyday. They kept telling me it would be delivered in 24 hours and they were sending escalation mail to delivery center. They even provided delivery center guy number, he name is Satish, and i called him to know that he wasn't working for ecom from last 2 years. Customercare executives told me that's the only contact they got. So they didn't have updated info of delivery center. And they don't even have delivery center address.

I kept calling customercare of ecom express and paytm everyday. On 28th Oct, a customercare executive provided a new number of delivery center and the delivery center guy promised he would deliver on 29th (today). Even today morning i followed with him, he said he going to deliver it.

But in afternoon the status of my shipment turned to "RTO lock" and i called the delivery center guy and he said that the lock has to be removed by paytm, then they could deliver, else they have to return my shipment to the source. I have spoken to paytm regarding the same. They said they would do the needful to get it delivered. So please, you ecom express guys, also don't send it back and try to deliver it. I am even ready to collect from delivery center, but please don't send it back. After all my efforts, i don't want my order to be returned. Please help

This company Ecom Express is a fraud...they are making money by taking the products which they are supposed to deliver..they never deliver the product to the customers, Delivery executive never calls customers and updates the status as product undelivered bcoz customer was unavailable...neither they return the product to seller so no question of refund...so it's like every time I order a product I am donating my money to Ecom Express...This is the second time the same has happened to me...my current products AWD number is [protected]...

And their customer care executives are useless...they are extremely rude...

Without informing any thing delivery executive return my product..
This is second time. They are doing same thing.
Punalur e.com express distributers doing this.. Many complaints for them,
Punalur, chemmathoor, kollam district kerala...
If they can deliver why they, taking orders.. What is their job..
Very bad and worst experience in e.com express punalur..
Iam going to share in social media also about this incident..