Ecom Express Complaints & Reviews

I ordered some products from amazon... and was delivered by ecom... but later 2 of my product was returned without even trying to deliver or contacting me... again I got a message for delivery of one product I ordered on amazon (awb[protected] I wait to be contacted but nothing happen so I went to the place of delivery in our area at about 3:35pm but was told that the delivery boy has already left... when I track my order I saw a msg o[censored]ndelivered because o[censored]nlocatable addrress ... if it is so then how on earth did they delivered five of my previous product to the same addrress????... kindly arrange for early delivery of the same..

My product has reached the delivery location on 24th october, 2019 but it has not yet been delivered to me
It is showing that i have been given wrong address
But the last product which i have ordered on cash on delivery was delivered to me on the same address within 8 days
But this order was ordered on 13th october 2019 along with the online payment of rupees 1237/-
But till today (3rd november, 2019) the product has not been delivered and it is showing a rto lock on my product
And now the snapdeal is messaging that your product has been cancelled and it has returned back from the courier service
But on my snapdeal id it is showing that it is still out for delivery
What should i do now?

I bought a product from amazon no:[protected]
Anyone not attend for delivery attempt and the product was returned. What will i do...? E com is a cheating company.. This is the worst experienced. The delivery boys not attempt to connect me for the delivery. Than how can you returned my product...? Not only for this one product. The rajakumari idukki boys repeatedly doing this much... I
Please give a proper reply... Otherwise i'll complaint against you...

My order details have been showing delivery attempt failed due to not being able to reach me. But i haven't even been getting any calls from the delivery guy. I don't even know where my package is and where to contact. I had just once received a call but i dont know whether that was that delivery guy because he was not speaking clearly. I have recieved an email saying i have to contact the ec express team soon or i will be forbidden from cod. Please do something as soon as possible.

Sir,
My order was supposed to be delivered on 28 th october 2019. The tracking status says they couldn't find the my address or couldn't contact me. Till now, i never had even one call from them. Now my order is returned to origin (Rto). Kindly stop that process and if possible tell me their address so i can pick it myself.
My awb number:[protected]

Hi team,

My awb shipment number is [protected]. On 24th oct i received a text stating that my product will get delivered on that day. However, i did not received any call. After calling the delivery executive, he said that due to rain, will not be able to deliver the product and will deliver once the rain stop (Though it was bright sunny day). I did not received my product. I received another text on 26th stating that the shipment will get delivered on 26th but still no call and no delivery was attempt.
Since then, i have called the customer care on [protected] end number of times and no body is helping me. I called again on 1st nov, where in one executive by the name of devender kumar stated that he can not help me as they are facing some internal issue. I asked him that i need to speak to some supervisor but he refused. After asking almost for more then 15 times, he disconnected the call. I called again on the same number and spoke to imtiyaz stating my concern and also informed him about the previous advisors behaviour. After asking for supervisor, he put my call on hold for 30 minutes and again the call got disconnected. Later i spoke to muskan (On either on 1st or on 2nd nov) and she confirmed that she will transfer the call to the supervisor. However, she connected my call to another customer and the issue was not resolved. I spoke to another agent today and he confirmed that the package will be delivered by today itself by 8 pm; however, still no call and no text.

I don't understand that why my package is not delivered so far and what i need to do to get my package as i have already paid for it. All the advisor in customer service (With whom i spoke) were unhelpful and was not even able to speak proper english.

Please help me in resolving this issue and deliver my package as soon as possible as i have to travel soon.

Sir,
I am extremely sorry to inform you that, the above content not delivered to me intentionally, please go through tracking cp, i hope you will certainly understand the sincerity of delivery point here. I am ready to provide you the feedback if you want to. Another coincident is with 1 mg parcel where your support staff forcefully cancelled the order leaving me in troubles.

Above shipment number [protected]yet not reached, your delivery representative number [protected] is not reachable all time and message failed. Your representative given wrong info of address not found, he never called me. You delivered to same address for 5 times. Please give be reachable number. Provide me details when you called to customer. When you are delivering product.

I ordered a product on oct 2nd and i was informed by the gift site that it is dispatched via ecom express around 12th oct and now it's nov 1st and the product is still not delivered. Whenever i contact, no proper response. They have not attempted to deliver it even once but in their tracking, they updated as shipment attempted once. Awb - [protected]

I had ordered earphones from paytm mall on 27th october. According to the app, i was supposed to recieve them by 1st nov. However there has been no attempt to deliver the product till now while the company is posting false updates (Have attached images for proof). It says things like 'customer not available' and 'could not locate delivery address'. This is not true as i am available to collect the product. Also i have not recieved any calls from the shipping company as well. I have contacted paytm mall customer care and they said they will look into it. There is no way for me to contact the shipping companies customer care.

Maine lehanga order kiya tha aur mujhe saree lakar de gaye hai maine jo lehanga order kiya tha uska price 2, 119 tha toh please isko return kardijiye please order ko return kar dijiye please

Hi, i have been requesting for the delivery of three packages of since monday but they are still stuck at the pune hub and delivery is not being attempted. Your customer care keeps telling me that the delivery will be attempted in the next 24 hours but it has been 4 days now. I have also emailed your customer care but did not receive any response. The awb are[protected],[protected] and[protected]. Please get this resolved asap because your service so far has been highly disappointing.

Ek dum bekar service hai y
Shipped hue 8 din ho gaye
Abhi tak order hi nhi ayaa
22 oct ko order kiya tha mene
Dilver hi nhi hua order abhi tak
Delhi se ecom express se aane wala he
Order
Ab ahmedabad aane me kitna time lage
Jitna ho sake try karo jaldi delivery dene ka

Please focus your costumer to
Good service for us

My tracking id -[protected]

Awb no:[protected]
I was late by 5minutes to pick up the call of the delivery boy when i called him back he gave no response. Now its showing that i requested for future delivery. Now i want to know when will i get my parcel. So when will i get my parcel. It was from nnow. The incident is of 30th october. I just want you to give me a quick reply today itself. Will i get my product?

Order date 16th october 2019
Order number[protected]
They didn't deliver the product to my address and returned. Come and pick up your product - a guy called from rajakkad ecom service centre.
Very bad service. Please give my product to my address
From amazon i ordered two laptop, lever chain hoist block. They didn't deliver to my home address. At last, i picked up those things.

I lost not only product but also amazon offer. Everything due to your rajakkad ecom service centre.
Please give all my product to my address

I have not received any call from delivery boy and they mention that "wrong address". After that i reschedule my delivery on next day, but they didn't even i called many time. I am very disappointed with their service. Is this your policy? 😡
First day they said that you will get your parcel next day, after that they said, you will get next 2 working days... It will take too long. Very bad service,

This is the 3rd time i'm having this issue. The delivery boy didn't call me or attempt to deliver my order. But they mark it as delivery attempted and i was not available. One time i called them and asked about this. That man was too harsh and asked me to come to his place for delivery. What am i supposed to do? I can't ask the shopping sites to not send my items through this cheating company. What should i do? I'm toooooo frustrated. Earlier i lost 3 of my items that i bought during flipkart big billion days sale on discount. Now again you are doing this. If you can't deliver it at my address, then why are you taking up the order?

I'm complaining my product has not been delivered and may be they're not taking any kind off acction regarding about my product.. They said to wait 24 — 48 hr... And i'm waiting from 72-80 hrs. No call no mail i have received about my product.. My courier id is.. [protected] i'll be very thankful to this consumer complaint site.. Kindly take action regarding this. I'm very much upset that my product has not been delivered yet. And they are not taking action too..
Thankyou
Aarti sachdeva

Hi my order from myntra was assigned to ecom express, tracking number is awb [protected], and awb [protected]... It was out for delivery on 19th of october... But shipment not yet delivered... It’s 31st october now... Now status showing rto lock... Ecom express customer care guys are useless... I raised a complaint with myntra also but no use... Please solve issue as soon as possible.

My order oppo A5 back cover from club factory is in balaghat ecom Express services since 15 days so tell me please when my order delivered in my given address I am waiting for my order if my order is not I report ecom Express services by different ID's so remember this and delivered my order within 2 days show your last delivery date is 1 November 2019 OK then remember my complaint