Ecom Express Complaints & Reviews

I ordered from club factory almost a month ago and you are the courier partner but its been a month since it showed shipped and I didn't receive my order my tracking id is [protected] when I track it it says pickup rescheduled for almost a month nothing changed from Oct 2 club factory says they handed the package to you I hope you deliver it to me as soon as possible

My tracking details show that the oder was out for delivery and it could not be delivered due to wrong address. The address i Have provided is absolutely correct and i even had coversations with shein customer care they say that they have informed Ecom express to re deliver it. However no action has been taken by the ecom express. I triend calling customer care number provided by ecom express the number is not available.Issues-
1. The delivery person details should b provided to me and my details to him..on the day of delivery so that i can help him out if there is any issue im locating address.

2. Without even attempting delivery why mu correct address is made to see wrong one

3. I was not send any information on my mail or my number regarding failed delivery. Its only when i checked the tracking details i saw it marked un delivered.

4. Now that i know the reason of non delivery and even after sorting the problem there is no prescribed way of requesting re-delivery for my parcel. The only way was to contact shein and even they say that it depends on shipping co. as to when they will respond to my request.

5. I ordered it on 7.10.2019 and it is 21.10.2019 still waiting for any information about where my parcel is and no clear info. about will receive it or not forget about which date.

Really Disappointed.

I have ordered two products in mantra and its courier service was Ecom express I was supposed to receive my product by the 12th of October. But I have yet to receive my product. On the Myntra site it said out for delivery on 11th but I had received no calls and no courier arrived.no update for a week.
i had checked from the official ecom tracking site and it was shown that on the 11th it was out for delivery from BANGALORE .why?

later on the 19th, it reported a product out for delivery and due to some work I couldn't attend it.
later I got the notification that I had rejected my delivery and i was going to be returned. the courier for some odd reason declared my delivery as rejecting after only the first attempt. I clarified it and asked for a reschedule the next day and the next day went to the courier and said he had not brought my products because the person who came in substitute for him declared I did not want my product. I requested him to deliver my product for today but he failed to show up and I have still to receive any calls for my courier itself.

now when I track my product i is displayed an RTO lock even after I had asked for a reschedule

AWT - [protected],[protected]

please check it for yourself if you don't believe it.
A very frustrating experience from the ecom delivery service

Absolutely disgusted by the service of ecom express doom dooma. This isn't the first time that my shipment was received in the courier center and that they did not contact me or deliver my package.
I made an order, the payment is done already, from amazon.in. I can even share my shipment awb number if required. The place is far from my home but they did not even come to the town until where i can go and collect it. This happened with my friend as well, a few days back. With me, this is the second time. Kindly look into the matter. The branch is doom dooma branch, ecom express.

I have received my mobile from ecom express and i have given my otp because i have booked on emi later my emi amount refunded and now daily they are calling to me and coming to my office also disturbing me to give my mobile or 13000 mobile cost amount actually i have contacted to amazon they have told to give amount to amazon trust not ecom express so solve my prblm as soon as possible..

My tracking no [protected] from club factory is taken by the delivery boy himself as it was for rs 1
I won it from club factory and delivery boy mentioned that he could not find my address other things was delivered on the same address.. I also tried to reschedule my order but now its last attempt left otherwise my order will be cancelled
I want a strict action against this delivery boy
Kindly give me my order as soon as possible order no. So[protected]

Awb [protected]... Courier boy say provide me otp... But otp is receiving late after 6-8 hour or sometime it is not received... I said check mobile number, address proof, i'd proof and deliver it to me but he is denying... Its my important shipment if i not received earlier i'll have great loss... Please make it possible without otp and verify by name address and mobile nomber... Please solve it soon...

I had ordered a diwan set through myntra on 6th october.. The delivery date given was 15th october.. I had received a message from myntra on 14th saying that delivery was unsuccessful since customer is not available. The delivery is to be done by ecom express. I am available 24x7 at my house. There was no delivery done on 14th by any person nor was any communication done by ecom regarding the delivery. It has been 5 days and still the delivery is not done. Ecom express is not giving me proper information about the delivery and i am not able to cancel my order in myntra. Finally i am at a loss of rs. 1300. I want to register a complaint against myntra and ecom express regarding this

I ordered a book on flipkart. It was supposed to be delivered by 10.10.2019.
However, i did not receive it and a sms came which said it was due to the address being unlocated. The address is all right.
But i did not get the product till date. The awb no is... (Protected). My address is all right. It is a very bad service. I hoped something better. The parcel is said to be out for delivery. I was out of my town and my phone was switched off for sometime.
But after switching it on, i did not notice any missed call at all. I is very disappointing. It says my address is unlocated. But it is correct. I checked it twice. I hope for some help towards me and also hope my parcel reaches me soon.

My myntra product should be delivered on or before october 14, but i didn't get it till now. It has been 6 days and there is no information about it and it has reached the delivery center but they are not delivering it. It is in hyderabad delivering center. I tried to contact customer care but the number is coming as invalid number.
Awb no. [protected]
Phno.[protected]

I was booked one product from vlcc on 29/09/19. It reached destination that is guntur on 06/10/19 on sunday. Delivery staff called me to deliver the parcel. But on that day i was not here. So i told him please bring the parcel on monday on 07/10/2010. I was received message as parcel out for delivery at 10.58am on 07/10/19 and parcel undelivered due to you are not available at 11.02am on 07/10/19. Within 4minutes they put on undelivery reason. It means delivery staff not came to delivery the parcel, i am waiting to take the patcel on 07/10/19 but how they tell i am not available... I was called the delivery staff 3times about my parcel, 3 times also they told tommorrow i will come, but till today they did not came any phone call also i did not received, parcel came on 6th october today date is 20th october till now i am not get deliver the parcel...

Dear sir,
I had placed an order number - s[protected] dated 07 oct. 2019 on club factory website for vintage summer dress peacock nightwear. Few days later on tracking, status showed expected delivery by 25 oct 2019. I was eagerly waiting for the item to be delivered. (Tracking - [protected]).
Today on tracking again, i was surprised to note that it is returned back to supplier.
During the period from 12 oct to date, i received no update by sms or email or over mobile phone, and item is being returned.
Please check if it is not yet returned back to suppler, the same be delivered to me. My mobile number is +91 [protected] alternatively +91 [protected]email - anand. [protected]@gmail. Comthanks in anticipationa m jayaswal

The product, i ordered on amazon (Order no awb[protected]) was supposed to be delivered today 19th oct 2019 through ecom express. Bt i received a message at 9:20pm stating that 'your order was undelivered as you refuse to accept'. But i did not refuse to accept. Please could u return my package. Further to notice that i delivery man's phone number was not provided.

My awb number is [protected]. I bought a bag from club factory. Ecom courier service keeps on giving wrong updates. They gave update that they cannot contact me due to incorrect phone number. They also gave update that my address and pincode doesn't match. I have given my correct phone number and address, since i have received products from club factory via other courier services before on the same address. I tired contacting their customer service, but no one picks up the call. I also tried to call the ecom executive, and over call they asked for my awb number. I typed the correct awb number, but they say it's incorrect. Please help, as i need my product.

My awb no is [protected], from 5 days my product is not getting delivered to me, neither the delivery coming to me nor he is calling to my number. I went to their address in my city kakinada, but their address is also wrong. They've shifted office long back to somewhere else, none of their mobiles are working all are getting invalid mobile no msg. Is this a joke what kind of service is this?

My awb # is [protected]. It's was an order from myntra, which was supposed to be delivered on the 5th but i have not received any package till date. The website shows that it has been delivered. There's no valid number to get in touch with anyone. Some how i got in touch with the customer number but every day they asked me to call after few hours.
This is the worst experience i had ever.
Just let me know if ever i'll receive my order or not.

I ordered an order in flipkart and the order has to be delivered by ecom express and it has to reach on 18th oct i waited so long for the delivery and i didn't receive any acknowledgement regarding the delivery. When i checked the tracking my product looks undelivered because i refused it seems but i didn't do that and they sent it back to the origin without my knowledge. I requested them to send it back but they are not responding. Awb no. [protected]

I ordered a watch through snapdeal on 29th september and it was supposed to deliver on 7th october. On that day delivery boy of ecom express called at 8:24p. M and told he was at burrabazar area and due to heavy traffic jam he won't be able to deliver on that day, he would deliver it next morning that is on 8th october. Since then i didn't receive my product inspite of contact with snapdeal and ecom express both, each time they gave assurances that it will be delivered in next 24hrs. But it's 19th october, till date the product is not still delivered and ecom express status is showing that the product is rto lock. Now what to do??? I want my product?

I ordered from myntra on 1st oct. There were 3 shipments with awb no: [protected], [protected]. There was a problem with the contact no of the person receiving the delivery. So i updated the number with the shopping portal they informed me the update was made from their side and the delivery would be attempted again and to contact ecom express. I tried several times to contact the ecom express, but the executive didnt even hear the problem out and said to contact the shopping portal again, i did that too. Again when i called ecom express today for the update the executive again did the same thing, he didnt even listened to the problem and thanked me for calling them. Out of the 3 shipment, one has already been returned to origin without any re-attempt of delivery or without any attempt to contact and reagrding the remaining two shipment, no effort has been made from the delivery agency to contact me. Without any notice or re attempt they would return the shipement again. Is this the service you are providing!

I have ordered a panda teddy in flipkart and it was supposed to be delivered by 16th october 2019. On the date of delivery i haven't received any calls from the executive but the product was not delivered due to customer not available. Such a faking one. Today 19th october i got a message from ecom stating that collect your delivery from the specified place within next 15 minutes without mentioning any executive contact number. How could i contact the person for picking my delivery? Seems to # unlogical. What kind of delivery is supposed to be like this? The worst delivery system i have seen. I tried contacting customer care number but still they are not responding to any of my calls. I[censored] can't provide better service please close down the business and get lost. Dont earn money without satisfying the customer needs.