Ecom Express Complaints & Reviews

Got a call for delivery and gave directions to the delivery guy to bring my location...
. The delivery guy instead went to some other location and when told that he was at a wrong location he refused to come to my other location and instead took my parcel back and i can't contact him... My order status show that i refused to accept the order which i didn't..

My package is being showed as delivered but i haven't received it. I've been calling them for over a month (Since sept 20th) asking for details on who signed for the package if anyone did, raised complaints, talked to an apparent supervisor. I was promised a call back multiple times and no one seems to follow up and give me any kind of information. Absolutely horrible and pathetic customer service. Half of the times they told me their internal servers are showing errors and made me call back the next day. And even after getting through to someone, no one is able to give me the details. They say someone from back end team will call and nothing happens and the cycle repeats.

My package with awb#[protected] was sent on 11-oct-2019 afternoon and showing "bag scanned at hub" status in chennai since 16-oct-2019 early morning. There are no any status updates until now. I tried reaching customer service multiple times and am helpless..

The customer service for ecom express is pathetic that they put on long holds every time i'm trying to reach them and it took 7 minutes to reach the customer service agent every time on an average and about 30 minutes to speak with the supervisor. Most of the customer service agents are not comfortable with "english" language, i chosen english and have no clue why it landed to hindi cc department and they are asking me to drop the call, and try calling them again. I'm definite that their customer service is not meeting the customer satisfaction. Every time i called, got updates that it will be delivered in next 24-48 hours.

This is the worst experience i had with a courier partner in the last 15 years and i don't recommend ecom express for timely deliveries.

Ecom express - please do the needful to deliver the package as soon as possible. If the package is missed, at least let me and the seller know that the package has been missed so than the seller can refund / arrange alternates for my order. I can't simply wait any further on this. Hope you understood...

I am from tamilnadu and rummy circle had me a parcel from mumbai on 11th october 2019 and it got shipped via ecom express on 11th of october and i got sms in which the product is going to be delivered by ecom express on 16th october 2019. But after sometime it is showing as delivered but i didn't get it. Its been 8 days since we don't received the parcel.
My order no. [protected]
My shipment awb is[protected]
Please provide me the details regarding my order...

Worst service. Disgusting, from 3 days they told to me wait wait wait.
They dont have sense how to communicate to customer. They dont give reply properly. I think they liying with all. Cheater, nonsense i want my order now. By hook or kook.
I want my order on the 25/10/2019 before 1 pm
Order no is:- [protected]
Please be serious how long process is this

I had purchased medicines from medlife and was delivered to me by ecom express. Due to change in RX I returned the medicines to the sender on 1/10/19 with AWB number[protected]. Today it is 24/10/19 but the medicines have not reached to the sender so far and I have not got my money back. I have registered complaints five times to the company's website but there is no response from the company.

From last 10 days package is with courier company but not delivered to me and no local customer support is available.

I tried to call customer support at some other number and everytime they said will deliver in 24-48 hours but i didn't get.

Even i complaint at company which use this courier company and said them about this issue but they also not sure how much time it will take to reach

I have ordered a product from flipkart and it was supposed to be delivered by 09th october. Order was delayed and they gave another delivery date i. E.., 21st october. Wishmaster called us on 19th october (At 20:00) asking for otp when he wasn't even in my location and said it will be delivered tomorrow but we didn't share the otp as he wasn't even in my location. Delivery wasn't attempted instead was wrongly accused of not being available (Shipment un-delivered shipment attempted - customer refused to accept) and after a couple of days it is on rto lock. I have spoken with flipkart team. Kindly deliver my order asap, thank you.

I have ordered a product from flipkart and was suppose to be delivered by 12th oct but delivery wasnt attempted instead was wrongly accused of not being available and after a couple of days it was on rto lock. I have spoke with both flipkart and ecom ppl but there is no response kindly deliver my order asap the tracking number is awb [protected], thank you.

When I track my shipment [protected] came to know that the shipment is in my town since 20-Oct but found that you have updated as consignee not available.
I would to bring to your notice that no one contact me falsely they are updating the status.
I lodged many complaints to customer care but of no use, always they are saying your shipment will be delivered tomorrow but tomorrow never came.

I ordered product. From amazon tracking ID[protected]. And its delivering service is ecom express. Product reached in ma city Kannur ecom express delivery service and out for delivery. But they are not contacted me in anyway. But they sent message to amazon that customer is not available. I didn't get any missed call from your service agent anymore. But they are faking about their service. There is plenty of complaints about your Kannur ecom express, service. Plz take necessary action about this issue.

I am from bangalore and i ordered from nutrabay on 17th of october and it got shipped via ecom express on 19th of october and today i got sms in which the product is going to be delivered by ecom express but after sometime it is showing as delivered today but i didn't get it.
My order id is 3560900
My shipment awb is[protected]
Please provide me the details regarding my order

I jigar h trivedi have order from clubfactory i have paid online.
{"oct. 15
12:22 am
Order confirmed
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Processing by factories
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Preparing by club factory warehouse
We are packing your order. When we received all your items, we will schedule shipping service. It takes about 2-5 business days.
Oct. 16
09:53 pm
Shipped
Your order has been shipped from club factory warehouse to ecom distribution center.
Oct. 17
02:41 pm
Pick-up
Your order has been picked up by ecom.
Oct. 17
02:41 pm
In-transit
Your order is in transit. Current location is mumbai.
Oct. 17
On the plane
Your order is on the way to your country. It takes about 1 day.
Oct. 19
Customs clearance
Your order is at the customs. It takes about 2-3 days.
Oct. 22
09:12 am
Re-dispatch
Your order failed to be delivered due to incomplete address or call failures, we will make a second attempt on the next business day. You can contact ecom express cs team to confirm details."}
I got all the parcel on my address how come he was unable to find?? & can give me call atleast.
Please reply on [protected]

I want my order and my order tracking no. Is [[protected]]. Please send it as fast as you can ecom express.
I am very disappointed because of ecom.

My tracking no [[protected]] from club factory is taken by the delivery boy
From club factory and delivery boy mentioned that he could not find my address other things was delivered on the same address..
My order was placed on 15th october 2019was picked picked up by ecom on 17th october 2019 & expected date of delivery was 22nd october 2019 but tracking shows that 'your order failed to be delivered due to incomplete address or call failures, we will make a second attempt on the next business day. You can contact ecom express cs team to confirm details."

I want a strict action against this delivery boy
Kindly give me my order as soon as possible order no. So[protected]

Delivery executive didn't even called to my mobile number and i gave proper shipment address along with landmarks and pincode.
How he can say consignee requested for future delivery

But this not acceptable, this very poor customer service you have provided. I never faced this issue with other delivery service company. My awb no is. [protected]...
Worst service by ecom

Delivery executive didn't even called to my mobile number and i gave proper shipment address along with landmarks and pincode.
How he can say consignee requested for future delivery

But this not acceptable, this very poor customer service you have provided. I never faced this issue with other delivery service company. My awb no is. [protected]...
Worst service by ecom

Dear concern, i would like to inform you that, two parcel of mine from firstcry is shipped by ecom express (Awb no: [protected] and [protected]) is no delivery yet. The mention consignment is already too late. And now it is at silchar for tast 4 days but not delivered. Even not got any call from them. It is really a unprofessional approach. Looking for help.

Regards

F r khanikar.

I have returned a order of club factory the product pickup successfully and return order will be returned successfully but your agent cancelled the return order. And the agent says i cant cancel the order you can contact the club factory. But i can contact the club factory agent the agent say the return order cancelled by ecome express you can contact ecome service.

On 11th october 2019, i couldn't pick up my shein parcel from the delivery guy from ecom express. He agreed to reattempt delivery on 12th but didn't.

Since then i've called the delivery centre everyday for the past 10 days or so, asking about my parcel and they would tell me it'll guaranteed reach me the next day.

Now, on 22nd october, i found out that without trying to deliver it or contacting me they've returned my parcel to the origin.

I need my parcel asap. This is ridiculous and shameful. Why run a delivery company when you can't deliver accordingly.

Team,

I did not receive my order yet, which was ordered on oct 10th. The ecom tracking says that the delivery was attempted on oct 15th, but i never received any calls at all. Neither they tried to attempt to deliver the package again. No response from them. Here i am providing the awb number for your reference. Request you to look into the issue asap.

Awb number: [protected]