Ecom Express Complaints & Reviews

I have ordered a product from flipkart and was suppose to be delivered by 12th oct but delivery wasnt attempted instead was wrongly accused of not being available and after a couple of days it was on rto lock. I have spoke with both flipkart and ecom ppl but there is no response kindly deliver my order asap the tracking number is awb [protected], thank you.

When I track my shipment [protected] came to know that the shipment is in my town since 20-Oct but found that you have updated as consignee not available.
I would to bring to your notice that no one contact me falsely they are updating the status.
I lodged many complaints to customer care but of no use, always they are saying your shipment will be delivered tomorrow but tomorrow never came.

I ordered product. From amazon tracking ID[protected]. And its delivering service is ecom express. Product reached in ma city Kannur ecom express delivery service and out for delivery. But they are not contacted me in anyway. But they sent message to amazon that customer is not available. I didn't get any missed call from your service agent anymore. But they are faking about their service. There is plenty of complaints about your Kannur ecom express, service. Plz take necessary action about this issue.

I am from bangalore and i ordered from nutrabay on 17th of october and it got shipped via ecom express on 19th of october and today i got sms in which the product is going to be delivered by ecom express but after sometime it is showing as delivered today but i didn't get it.
My order id is 3560900
My shipment awb is[protected]
Please provide me the details regarding my order

I jigar h trivedi have order from clubfactory i have paid online.
{"oct. 15
12:22 am
Order confirmed
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Processing by factories
The factories have received your order. It takes about 1-3 business days to prepare your items.
Oct. 16
Preparing by club factory warehouse
We are packing your order. When we received all your items, we will schedule shipping service. It takes about 2-5 business days.
Oct. 16
09:53 pm
Shipped
Your order has been shipped from club factory warehouse to ecom distribution center.
Oct. 17
02:41 pm
Pick-up
Your order has been picked up by ecom.
Oct. 17
02:41 pm
In-transit
Your order is in transit. Current location is mumbai.
Oct. 17
On the plane
Your order is on the way to your country. It takes about 1 day.
Oct. 19
Customs clearance
Your order is at the customs. It takes about 2-3 days.
Oct. 22
09:12 am
Re-dispatch
Your order failed to be delivered due to incomplete address or call failures, we will make a second attempt on the next business day. You can contact ecom express cs team to confirm details."}
I got all the parcel on my address how come he was unable to find?? & can give me call atleast.
Please reply on [protected]

I want my order and my order tracking no. Is [[protected]]. Please send it as fast as you can ecom express.
I am very disappointed because of ecom.

My tracking no [[protected]] from club factory is taken by the delivery boy
From club factory and delivery boy mentioned that he could not find my address other things was delivered on the same address..
My order was placed on 15th october 2019was picked picked up by ecom on 17th october 2019 & expected date of delivery was 22nd october 2019 but tracking shows that 'your order failed to be delivered due to incomplete address or call failures, we will make a second attempt on the next business day. You can contact ecom express cs team to confirm details."

I want a strict action against this delivery boy
Kindly give me my order as soon as possible order no. So[protected]

Delivery executive didn't even called to my mobile number and i gave proper shipment address along with landmarks and pincode.
How he can say consignee requested for future delivery

But this not acceptable, this very poor customer service you have provided. I never faced this issue with other delivery service company. My awb no is. [protected]...
Worst service by ecom

Delivery executive didn't even called to my mobile number and i gave proper shipment address along with landmarks and pincode.
How he can say consignee requested for future delivery

But this not acceptable, this very poor customer service you have provided. I never faced this issue with other delivery service company. My awb no is. [protected]...
Worst service by ecom

Dear concern, i would like to inform you that, two parcel of mine from firstcry is shipped by ecom express (Awb no: [protected] and [protected]) is no delivery yet. The mention consignment is already too late. And now it is at silchar for tast 4 days but not delivered. Even not got any call from them. It is really a unprofessional approach. Looking for help.

Regards

F r khanikar.

I have returned a order of club factory the product pickup successfully and return order will be returned successfully but your agent cancelled the return order. And the agent says i cant cancel the order you can contact the club factory. But i can contact the club factory agent the agent say the return order cancelled by ecome express you can contact ecome service.

On 11th october 2019, i couldn't pick up my shein parcel from the delivery guy from ecom express. He agreed to reattempt delivery on 12th but didn't.

Since then i've called the delivery centre everyday for the past 10 days or so, asking about my parcel and they would tell me it'll guaranteed reach me the next day.

Now, on 22nd october, i found out that without trying to deliver it or contacting me they've returned my parcel to the origin.

I need my parcel asap. This is ridiculous and shameful. Why run a delivery company when you can't deliver accordingly.

Team,

I did not receive my order yet, which was ordered on oct 10th. The ecom tracking says that the delivery was attempted on oct 15th, but i never received any calls at all. Neither they tried to attempt to deliver the package again. No response from them. Here i am providing the awb number for your reference. Request you to look into the issue asap.

Awb number: [protected]

Ecom express delivery boy behaving very rudely and speaking very roughly, extremely arrogant and threatening to not giving me the parcel and returning it to the original owner and very bad behaviour. He even said that he is moving with the package for about 15 days, when the order is just giving just 8 days back. The awb number is [protected]. Please replace such arrogant people from ecom as it downgrades the companies reputation.

I have order from clubfactory so they had made 2 packages of it and i have paid online. And i have got one package am not getting another package. And when i am tracking the order it shows tgat it has been delivered. I want my order and my order tracking no. Is [protected]. Please send it as fast as you can ecom express.
I am very disappointed because of ecom.

I had ordered my 2 t-shirts which were already paid online on 2-oct and 3-oct i received message that order has been sipped with ecom express with awb no: [protected].

And after that i have not received any other communication from them.
Moreover when i called cust care, they are always saying system is upgrading so cannot check the details. This is really unethical behavior and why they are sitting there when they cannot check any details.

Iam booked a product on clubfactory since 10 days completed, iam mistakley entered wrong contact number so i called to the clubfactory customer care and ecom customer care they are not responsing properly and daily iam calling to the clubfactory and ecom, worst sites these are properly not giving any imformation and not giving any response so i think to solve this problem for this complaint.

Myntra and ecom express does not take their service seriously. It is sheer negligence on their part. My order number is [protected] and awd no is [protected] which i ordered on 12/10/2019 which myntra sent through ecom express. From past 6-7 days its tracking status is pickup rescheduled. Tell me when will i receive my product? Its really urgent, i need it before diwali anyhow.

Delivery executive didn't even called to my mobile number and i gave proper shipment address along with landmarks and pincode. How he can say its wrong address. Even if he ask my apartment watchman also, that person will take to my flat. But this not acceptable, this very poor customer service you have provided. I never faced this issue with other delivery service company. My awb no is. [protected].

I ordered two items from flipcart. But your delivery agent not delivere my parsle.
My name and address and contact number are same but he shows different issue. It shows he not working good own work. He sitting in office and not delivere item then he shows fake and different issue with same party.

Note:- please see the time that e com experience agent sent me with issue
Mob no. [protected]

Thanks

My name is sandipan bhuiya from kolkata. I have purchased a nokia phone worth inr 22999 from flipkart on 30th september, 2019 during the so called big billion days and the amount was paid to flipkart. On 3rd october, 2019 the awb # [protected] was generated and the delivery was suppose to done by 4th october, 2019. When i didn't receive my delivery within the said time, i complained to flipkart and ecom express. They said that the product would be delivered. Days went on. Somehow i managed the no. Of mr. Wahid who takes care of delivery of products in ecom express kolkata, manicktala branch and also my product is lying in that branch only. I called many a times mr. Wahid and begged for my delivery but he misbehaved and was rude to me and also said that product won't be delivered. Do whatever you want. I informed about the incident to flipkart and ecom express but as usual they are very reluctant and didn't help me after putting so many mails. Finally i decided to cancel the product on 20th october, 2019 but flipkart is a disgusting platform they have removed the cancellation option. I requested flipkart to cancel my order and do the refund but still they didn't cancel and said we have forwarded the cancellation request but let see when it will happen. I am shocked! Depressed and too much frustrated.