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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 243

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K
Kunal Chaphekar
from Mumbai, Maharashtra
Sep 11, 2019
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Address: Mumbai City, Maharashtra, 400012

Such a pathetic service by economists express, i have my parcel kept in mumbai delivery centre for ages and no one is making an effort to deliver at my door step, useless to call their worst customer care service who do not have any idea in which ware house parcel is kept so i can make self pick up. Would recommend donot use this pathetic courier service ever, instead the parcel will reach much faster if you deliver by walking the road. The higher executives should take a note and try to improve as in today’s 21st century you all take ages to make parcel reach to your customer.
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
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    S
    Subhranil Roy
    from Mumbai, Maharashtra
    Sep 11, 2019
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    On 3rd september my package with awb [protected] was suppose to be delivered. The delivery boy chandan gupta didn't come to deliver it and falsely he updated the status that customer was not available. Ever since i keep on calling ecom customer care and they keep on telling me we are arranging delivery but no further attempt has been made till 9th september.in 10 september i again called them and customer service representative told me she arrange delivery but in 11th september it showing the status rto lock. Econ express is the worst courier company i haven't seen. There delivery boy falsely updated status to harass customer.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Sep 12, 2019
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings From ECOM Express.

    With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

    Regards,
    Team ECOM Express
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      D
      Dnyaneshwari mahajan
      from Pune, Maharashtra
      Sep 10, 2019
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      My order delivery with awb [protected] has been revised by four times from nashik ecom express executive. They gave reason that your address is unlocatable. At 31st of aug delivery executive has called me for confirming address and he went for wrong address and consignment place for further delivery date and since delivery dates got revised by four time.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Sep 11, 2019
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings From ECOM Express.

      We regret the inconvenience. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with the concerned team to get this expedited and shall keep you updated on the same.

      Regards,
      Team ECOM Express
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        S
        shalini neela
        from Chennai, Tamil Nadu
        Sep 10, 2019
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        Address: Chennai, Tamil Nadu

        Hi plz return my package refund my amount plz sir i amount was lost
        Order number-[protected]
        [protected] plz return my pacage my amount was refund sir plz i lost my amount qurier delivered via ecom ecpress plz refund my amount 1900 rs my money was lost its fake company really plz my money they get it soon that time u return my amount... My number [protected] amt give to indian bank account sir
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Sep 11, 2019
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings from ECOM Express

        We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

        Regards,
        Team ECOM Express
        Sep 11, 2019
        Updated by shalini neela
        K k sir thanks plz soonly return pickup soonly refund my amount sir plz
        Sep 24, 2019
        Updated by shalini neela
        Hi sir any updates sir plz reply me
        मेरा नाम मंथन पाटिदार मेने ऐमज़ॉन से केश ओन डिलीवरी ख़रीदारी की जिसका Ecom द्वारा पार्सल मुझे दिनांक 26/08/2019 ko मिला जिससे मुझे डिलीवरी चार्ज लगाय हुआ जबकि अमज़ोने पर डिलीवरी फ़्री हे
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

        Regards,
        Team ECOM Express
        Dear sir my name is Prasad Ramesh Wakode, i want to return my order because
        my demand's Kotuk branded Company Shirts but supply not branded company Shirts
        Supply for Product Name - Fashionable Simple Wear Tailered Fit Solid Casual Shirt
        Please return my order and refund my amount 1000.
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Prasad,

        Greetings from Ecom Express.

        We would like to inform you that we deals in logistic courier services. We request you to coordinate with your shopping portal for the same.

        Regards
        Ecom Express
        Item not delivered but as shown it was delivered i need any solution till 8 days they not provide me any solution i am tried to call and mail them
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

        Regards,
        Team ECOM Express
        I have booked Diseal company smart watch the distributor and delivered watch are not same. They making us really fool I am really unhappy if customer is going to pay for it give them properly proposed product.
        I hope my products will be refunded
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

        Regards,
        Team ECOM Express
        This product is not on time n now im not available for this so plz cancel this order
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Mam,

        Greetings from ECOM Express

        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

        Regards,
        Team ECOM Express
        Product not receveid my current location
        Ecom Express Customer Care's response, Sep 11, 2019
        Verified Support
        Dear Sir,

        Greetings from ECOM Express

        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

        Regards,
        Team ECOM Express
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          N
          Nisith parui
          from Mumbai, Maharashtra
          Sep 9, 2019
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          Address: Newton, Kolkata, West Bengal

          Dear Team,
          I have booked shirt by online and payment mode was cash on delivery. Today shipping man delivered my product and cash payment has done by me. Shipping boy Awb number is [protected]. After open my packet I see product is totally changed. Lot of time I have tried to contact with return address or number, but anybody not received my phone. I can not understood who has changed my product courier company or booking company. Please you hold my payment to customer and give me solution how to return this item.
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Sep 11, 2019
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from ECOM Express

          We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

          Regards,
          Team ECOM Express
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            K
            kalyanss
            from Delhi, Delhi
            Sep 9, 2019
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            Address: 18-87, Bhonthal street, Near head post office,, Kurnool, Andhra Pradesh

            Sir,
            We are from nandyal, kurnool dist, andhra pradesh sir we are shoping on online[protected] m3 smart band but seller m2 smart band this is not working order no : sbb[protected], ecom express courier no : [protected] today date :[protected] at 11:00 am order will delivered but iteam not working properly please refund my amout rs. 1049.

            Thanking you sir
            Ecom Express customer support has been notified about the posted complaint.
            Sep 09, 2019
            Updated by kalyanss
            Sir,
            we are from Nandyal, Kurnool dist, Andhra pradesh sir we are shoping on online[protected] M3 smart band but seller M2 smart band this is not working order no : SBB[protected], Ecom express courier no : [protected] today date :[protected] at 11:00 am order will delivered but iteam not working properly please refund my amout Rs. 1049.

            thanking you sir
            Verified Support
            Sep 10, 2019
            Ecom Express Customer Care's response
            Dear Sir,

            Greetings from ECOM Express

            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

            Regards,
            Team ECOM Express
            Am not satisfied with the product ..the product which i received is not up to the mark as we expected...kindly refund my amount
            palaniappan vijayan's reply, Sep 3, 2019
            kindly return my product which i received
            Ecom Express Customer Care's response, Sep 11, 2019
            Verified Support
            Dear Sir,

            Greetings from ECOM Express

            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

            Regards,
            Team ECOM Express
            Plz cancel my order because delivery date is to late
            Ecom Express Customer Care's response, Sep 11, 2019
            Verified Support
            Dear Sir,

            Greetings from ECOM Express

            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

            Regards,
            Team ECOM Express
            The product delivered to me is not as per the picture shown in Facebook it is unliked by me please return the product delivered to me as soon as possible

            Thank you
            Ecom Express Customer Care's response, Sep 11, 2019
            Verified Support
            Dear Sir,

            Greetings from ECOM Express

            We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint/query.

            Regards,
            Team ECOM Express
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              A
              Anthosha Karumanchi
              from Hyderabad, Telangana
              Sep 9, 2019
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              Address: Gurgaon, Haryana, 502032

              I have placed an order through creez online shopping for clothing and there is no delivery done, but updated as delivered. From september 5 i am trying to call the company and the courier people, there is no response from both of them.

              They say they registered complaint, both action is being taken. It is prepaid order and i am waiting from almost 27 august.

              Neither creez nor ecom express people are higing information. No one stays in my home and i don't leave my home. No one visited or called for delivery. It is just updated delivered. There is no response at all. What kind of pathetic service is this? Please do needful.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Sep 09, 2019
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings from ECOM Express!

              We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

              Regards,
              Team ECOM Express
              Mike is not working properly and charger is not lasting long.

              order not received no response - Comment #3530602 - Image #0
              Santhosh santo's reply, Sep 6, 2019
              Mic is not work properly and changing is not working
              Ecom Express Customer Care's response, Sep 10, 2019
              Verified Support
              Dear Sir,

              Greetings from ECOM Express!

              We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [email protected] for us to assist you and resolve your complaint.

              Regards,
              Team ECOM Express
              I need to return the item and i need refund coz what expected i didnt got
              I am sidhant kohli My order number is[protected] For an emergency problem i want to cancel this order now. So it's on due of date...
              I don't get product on time. Now am not in state so plz cancel it.
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                G
                gsverma@12345
                from Delhi, Delhi
                Sep 8, 2019
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                Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India), Gurgaon, Haryana, 122002

                Sir/ madam,
                I have received wrong product. I want my money back. My awb no id [protected]. I have ordered from blush kart. Now i dont have any number to contact. Please help me in getting my money back. I have paid cash rs.1810 to e-com express courier, now e-com courier is also not providing me the number of the same. They are telling that they dont have number it is not possible because they are going to pay the rs.1810 to the person. Please do take some action against this. There are many consumer like me. And Ecom persons are helping these fraudulents by keeping their identity confidential. I want refund of my cash from ecom express. They send unnecessary links for refund which is basically way to hack the account. Such a big scam and ecom is supporting and this is not for me there are several others. Kindly take strict action on this courier company as well and I want compensation from them.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                I have not received my order.
                My awb number is [protected].
                I have gotten illiterate response from DELIVERY BOY.
                Did not received my call.
                DELIVERY BOY IS ILLITERATE.
                Phone hot .phone chrjere dile hot hoyea jachre.phone aktu net korle phone gorom hoche.apnara jodi phoneta returan nen bhalo hoe.
                Samar Bhattacharya's reply, Sep 1, 2019
                Mobail phoneti chare taratari ses hoejache
                Samar Bhattacharya's reply, Sep 1, 2019
                Ai phone tachti tikthak kajkoche na.chrjare dile otmetick apps oppne hoejache
                [protected]
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                  C
                  Chhotu Mahrajgunj
                  from Mumbai, Maharashtra
                  Sep 8, 2019
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                  Address: Chakchechaul Naubatpur patna near DR SIYA RAM SHARMA, Patna, Bihar, 7001653914

                  Maine ecomexpress se bluetooth headphone order kiya tha jisme sound nahi aa raha hai problem ho raha hai jise return karna chahta hu hame jald se jald headphone return karwa kar account number bank of india naubatpur [protected] par refund amount bhej dijiye apka shipping agent ka call connect nahi ho raha hai please [protected] par call kar apna product return karwa le
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 09, 2019
                  Ecom Express Customer Care's response
                  Dear Sir,

                  Greetings from ECOM Express

                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to return the shipment.

                  Regards,
                  ECOM Express Team
                  I didn’t got my parcel. But i got message PARCEL DELIVERED! Delivery guy called me and asked me the location to deliver the parcel.i told him the exact location. After 5 minutes i got message like parcel delivered! So i called the parcel office but it’s not responding. That parcel was really urgent for me.
                  Sir/madam
                  I'm used your services since last 5year but don't have any problem.
                  But last week I fill your service to bad because your delivery boy used to abuse language.
                  Please improved your delivery boy beehives.

                  Your delivery boy details

                  [protected]
                  Rahul Kumar
                  Bero Ranchi
                  835202
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                    J
                    Joy guha
                    from Noida, Uttar Pradesh
                    Sep 8, 2019
                    Resolved
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                    Resolved

                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

                    My awb no.[protected]
                    I want to return my order which i buy from snapdeal deal. But your delivery boy not come.. About 20 days gone but my pickup still pending. I told them come on sunday or monday if not then come after 5pm for tue to sat but they never come on time..

                    I take break and leave from my college but there is no call from delivery agent. When i call them they only said they will not come.. What is this? I have call recording..
                    The telling me lie i wait about an hour and there is no call from your delivery boy and when i call the he said lei that he was come and now he go..

                    I have call recording.. Tell me where i send you the recording
                    Sep 8, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    My issue is solved now.
                    I ordered wireless ear buds they deliverd me highbass headphone out side box printed wireless ear buds but when i open the b9x i got inside highbass head phone worth of rupees 1849 i need my money back
                    The make fool consumer how do i get my money back otherwise i need my replacement

                    picked up of snapdeal product - Comment #3530476 - Image #0
                    picked up of snapdeal product - Comment #3530476 - Image #1
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                      A
                      Abhishek D Warad
                      from Delhi, Delhi
                      Sep 7, 2019
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                      Address: Forest training center ilwala, Mysore, Karnataka

                      The mi band i ordered is of bad quality and it is used product. The charger is not available with it and it doesn't provide the extra belts for band. The bluetooth earphones it provided is of not qualify product. The belt they provided is bad quality and in not good condition to wear. The band is not working when i weared it. They charged more money for that so i request them to refund my amount.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 09, 2019
                      Ecom Express Customer Care's response
                      Dear Sir,

                      Greetings from ECOM Express

                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.

                      Regards,
                      ECOM Express Team
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                        W
                        White Gold
                        from Mumbai, Maharashtra
                        Sep 7, 2019
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                        Address: kothapalli street rayachoti, YSR, Andhra Pradesh, 516269

                        Very worest delivery boys and staff in our rayachoty town, 516269 pincode, no respect to customers, very bad company, total fake peoples and very bad behavior doing staff and delivery boys, worest delivery ecom express company, no respect and no value giving to customers, please remove alla staff in ecom expess, or stop ecom expess company, worest persons
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 09, 2019
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings from ECOM Express!

                        We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

                        Regards,
                        Team ECOM Express
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                          S
                          standupforyourrights
                          from Mumbai, Maharashtra
                          Sep 5, 2019
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                          Address: Mumbai City, Maharashtra, 400003

                          I am a vendor selling on snapdeal & amazon. I have several packages awaiting for dispatch. One of the them is [protected]. After repeatedly contacting snapdeal and e-com express, there is no response from them.

                          I'm tired of waiting for orders to be picked up. My customers are cancelling orders. They are losing faith in our brand. Just because the logistics team is not able to dispatch orders.

                          Terrible experience. Customer services is so rude. Typical delhi.

                          Have had a hard time trying to get somebody to follow up on my dispatches.
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 06, 2019
                          Ecom Express Customer Care's response
                          Dear Sir,

                          Greetings from ECOM Express

                          We apologize for the inconvenience caused. We shall coordinate with our concern team to get this resolved at earliest.

                          Regards,
                          Team ECOM Express
                          Hi,

                          We are sorry for the unpleasant experience you’ve been through. Please share your seller ID so that we can get this checked on priority.

                          Thanks!
                          Team Snapdeal
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                            S
                            Sharon S Sharon
                            from Chennai, Tamil Nadu
                            Sep 5, 2019
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                            Address: New Delhi, Delhi

                            I ordered a watch from gadgetsohub, got watch in 5 days from ganpat trading delhi through ecom express awb no [protected], opened the parcel, it was a fake broken old item. Then form internet i found that gadgetsohub and ganapt trading is fake companies and ecom express only promoting this fake companies by collecting cod and not giving any seller contact details to customers.
                            Ecom Express customer support has been notified about the posted complaint.
                            Sep 05, 2019
                            Updated by Sharon S Sharon
                            If we call the executive number, computer reply will come to enter AWB number, and after entering message will come as not valid number.
                            Today collected COD amount. take the fake product back and give the money back.
                            Verified Support
                            Sep 06, 2019
                            Ecom Express Customer Care's response
                            Dear Sir,

                            Greetings from ECOM Express

                            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                            Regards,
                            ECOM Express Team
                            Your courier pick up my item..Booking watch on Snapdeal. Cancelled my order on 2day back.your executive come and pick up my item.in Snapdeal my account show# pick up and attempt.please take action about courier executive.my order no below attachment

                            this is a spam company promoting fake online companies. - Comment #3528699 - Image #0
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                              R
                              rehsu
                              from Hyderabad, Telangana
                              Sep 4, 2019
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                              Address: 500008

                              I ordered an item from nailzvilla on 7th august, 2019. The product is not delivered. The status is "shipment rto lock). The ecom express customer care is always telling that my product would be delivered within next 24 hours, but it is been a month and my product is not delivered yet.
                              I need my product soon please. The customer care is also not very active and always tells the samething always.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 05, 2019
                              Ecom Express Customer Care's response
                              Dear Mam,

                              Greetings from ECOM Express

                              We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query.

                              Regards,
                              Team ECOM Express
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                                B
                                BLOCK KAPASAN
                                from Delhi, Delhi
                                Sep 4, 2019
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                                Address: bheru ji ka chowk kapasan, Chittorgarh, Rajasthan, 312202

                                Sir i buy combo of 3 fashionable style slim fit shirts
                                - choose size: l, casual 3, price-rs.899 rs.899, cod charges:rs.0
                                Sub-total:rs.899, shipping rate:rs.100, total:rs.999
                                Payment address/shipping address-vinod kumar acharya, at/po - bheru ji ka chowk post - kapasan, rajasthan pin - 312202
                                Order id: [protected]
                                Date delivery : 3/9/2019
                                Payment method: cash on delivery
                                Shipping method: shipping rate, email: [protected]@gmail.com
                                Mobile:[protected]
                                This is wrong product
                                I want to return the product because of when i open the packet i see that those are not same what i want
                                Please return payment
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Palese return my payment
                                My oder num 89590546_1
                                Ecom Express Customer Care's response, Jan 16, 2020
                                Verified Support
                                Dear Sir,

                                Greetings from ECOM Express!

                                Please put forward your concern to assist you accordingly.

                                Regards,
                                Team ECOM Express
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                                  S
                                  Suneel Bains
                                  from Chandigarh, Chandigarh
                                  Sep 3, 2019
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                                  Address: C-11/11, Beas Hospital, Amritsar, Punjab, 143201

                                  This complaints is regarding order no[protected].
                                  I ordered a shoes from Flipkart and payment of Rupees 389 is paid through my credit card.
                                  The estimate date of delivery was 29 August 2019.
                                  No any call on 29 aug is received to me neither on my registered number nor on my bill address details. Order was not received to me on 29 but online tracking was showing that the order is delivered. Next day i call to ecom service number they told me that your order is placed, ask to your neighbour or your main gate( I lived in a Hospital Complex). Then i checked in my main gate and my order was placed in a table that was not secured.
                                  My order was prepaid. courier service not given my order in safe hand. No sign from receiving person was taken, no proof of identity was taken.

                                  Now after complaints on 30 aug they ask to bring me a copy of your Id proof.

                                  Regards
                                  Naresh Kumar
                                  Beas Hospital, Beas
                                  M-[protected]
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 24, 2019
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings From ECOM Express.

                                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Team ECOM Express
                                  Smart watch battry backup nod good

                                  my prepaid order was delivered to unknown person - Comment #3528595 - Image #0
                                  manoj veerasahu's reply, Sep 5, 2019
                                  Smart watch bettry problem
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                                    M
                                    manish kumar maurya11111
                                    from Allahabad, Uttar Pradesh
                                    Sep 3, 2019
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                                    Address: vill nagla nihali post neoli dist kasganj, Kanshi Ram Nagar, Uttar Pradesh, 207245

                                    Sir mene ecom express se 3 sirt order kiye the jo mujhe aaj 3 sep 2019 ko 12 baje mile
                                    Jb me order kiya tha to cloth kuch or dikhaya gya or deliver kuch or kiya gya he me product return krna chahta hun
                                    Date of delivery 3 sep 2019
                                    Client no. [protected]
                                    Pickrr cod.[protected]
                                    Ecom executive ph.[protected]
                                    Desirable resolutiton. Refund
                                    Thanks
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Sep 03, 2019
                                    Updated by manish kumar maurya11111
                                    I have received a fake product. I want refund of my product. I have been trying to contact the customer care number. There is no one responding. The company seems to be fraud. Horrible & unprofessional way of working.
                                    I ordered an denim stylish solid comfortable shirts for men for my friend which costed me 999 Rs. The order I got was totally fake. I just want to return it & want my money back.
                                    Reference ID - ss25537
                                    Order ID - 7435210
                                    Tracking id -[protected]
                                    Order date 31/08/209
                                    Verified Support
                                    Sep 04, 2019
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings From ECOM Express.

                                    We apologize for the inconvenience caused. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 3 Sep at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                    Regards,
                                    Team ECOM Express
                                    Size no fit

                                    not satisfied cloth quality - Comment #3526738 - Image #0
                                    Saklen Sumra's reply, Sep 3, 2019
                                    Size no fit
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                                      N
                                      nstrade
                                      from Delhi, Delhi
                                      Sep 2, 2019
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                                      Address: ns trade linkerr, dynasty lubes bharat petrolium, nagamapal kanjabl lampak kanjabl lampak imphal 795004 manipu IMPHAL MANIPUR INDIA 795004, Imphal East, Manipur, 795004

                                      Our vendor pick up tracking is [protected]

                                      Our firm name n s trade linker
                                      Last 2 days our 2 vendor orders was in waiting for pick up,
                                      Our destination address was this is below there

                                      Ns trade linkerr, dynasty lubes bharat petrolium
                                      Nagamapal kanjabl lampak kanjabl lampak imphal 795004 manipu
                                      Imphal
                                      Manipur
                                      India
                                      795004

                                      Please pick up argently and call me on this number i[censored] need help [protected] and [protected]
                                      Ecom Express customer support has been notified about the posted complaint.
                                      PIKUP IN surat
                                      Ashirwad
                                      aDD. UG-5, MD TOWER, MINIBAZAR, VARACHHA ROAD, SURAT
                                      395006
                                      MO [protected]

                                      PLZ PIKUP

                                      vendor pickup - Comment #3729280 - Image #0
                                      Ecom Express Customer Care's response, Sep 5, 2020
                                      Verified Support
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Hello my order [protected] is in transit and not moving since 28 September. Please look into it. It has been a month now
                                      Ecom Express Customer Care's response, Oct 26, 2020
                                      Verified Support
                                      Dear Mam,

                                      Greetings From Ecom Express.

                                      We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

                                      We shall keep you updated.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Ecom Express Customer Care's response, Oct 31, 2020
                                      Verified Support
                                      Dear Mam,

                                      Greetings From Ecom Express.

                                      With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 30th October at the Vendor address.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Dear Sir,

                                      What is the reason that I am not given your office address and phone number from your customer care center even when my customer is ready to receive the parcel.

                                      AWB NO. - [protected]

                                      NAME - MOHMD RAFIQ
                                      MOBILE - [protected]
                                      ADDRESS - NELLUR COMP, MAIN ROAD, NEW SITE, BILAL NAGAR, TALUK - CHANNAGIRI,
                                      DIST. - DAUNDGIRI, DAVANGERE,
                                      Davangere, Karnataka
                                      577221.

                                      Thanks and Regards,
                                      Moodcoach lifescience.
                                      Mobile - [protected].
                                      Respected sir,

                                      Here are details of order, courier sent by Ecom Ros through Shiprocket. Please check the attachment...
                                      AWB No : [protected]
                                      Order Id :668
                                      Name : Sushant Bhardwaj
                                      Order Date : 20/07/2020
                                      Current status of order is LOST.
                                      So, how you will refund this amount (Rs.649/-)
                                      Kindly guide to resolve this issue. Expecting a positive response.

                                      Thanks and regards

                                      AMISHA SHAH
                                      UNITED 18 CLOTHING CO.
                                      MOB. NO. :[protected]

                                      vendor pickup - Comment #3781612 - Image #0
                                      Ecom Express Customer Care's response, Jan 2, 2021
                                      Verified Support
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      With the reference to your query regarding the AWB number 8632930475, pleased be informed that your shipment reached our delivery center in a damaged condition due to which the shipment could not be delivered. Request you to kindly contact your shopping portal in this regards for refuns related query.

                                      We deeply regret for the inconvenience caused in this regards.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        A
                                        Agasto
                                        from Mumbai, Maharashtra
                                        Sep 2, 2019
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                                        Address: ROOM NO 4718, NEAR SHAHU FITNESS, GANESH CHOWK, BUWAPADA, Thane, Maharashtra, 421505
                                        Website: decathlon

                                        AWB [protected] Yesterday on 01/09/2019, I received a call regarding delivery but the delivery man couldn't find out the address. So he promised to deliver on the next day i.e. 02/09/2019 but the customer care as well as the ph no alloted is not answering my call. I have posted my address in the tab below. So please solve my problem as soon as possible.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Credit card

                                        decathlon aqua shoes - Comment #3526739 - Image #0
                                        Saklen Sumra's reply, Sep 3, 2019
                                        Size no fit
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