Ecom Express Complaints & Reviews

I am a vendor selling on snapdeal & amazon. I have several packages awaiting for dispatch. One of the them is [protected]. After repeatedly contacting snapdeal and e-com express, there is no response from them.

I'm tired of waiting for orders to be picked up. My customers are cancelling orders. They are losing faith in our brand. Just because the logistics team is not able to dispatch orders.

Terrible experience. Customer services is so rude. Typical delhi.

Have had a hard time trying to get somebody to follow up on my dispatches.

I ordered a watch from gadgetsohub, got watch in 5 days from ganpat trading delhi through ecom express awb no [protected], opened the parcel, it was a fake broken old item. Then form internet i found that gadgetsohub and ganapt trading is fake companies and ecom express only promoting this fake companies by collecting cod and not giving any seller contact details to customers.

I ordered an item from nailzvilla on 7th august, 2019. The product is not delivered. The status is "shipment rto lock). The ecom express customer care is always telling that my product would be delivered within next 24 hours, but it is been a month and my product is not delivered yet.
I need my product soon please. The customer care is also not very active and always tells the samething always.

Sir i buy combo of 3 fashionable style slim fit shirts
- choose size: l, casual 3, price-rs.899 rs.899, cod charges:rs.0
Sub-total:rs.899, shipping rate:rs.100, total:rs.999
Payment address/shipping address-vinod kumar acharya, at/po - bheru ji ka chowk post - kapasan, rajasthan pin - 312202
Order id: [protected]
Date delivery : 3/9/2019
Payment method: cash on delivery
Shipping method: shipping rate, email: [protected]@gmail.com
Mobile:[protected]
This is wrong product
I want to return the product because of when i open the packet i see that those are not same what i want
Please return payment

This complaints is regarding order no[protected].
I ordered a shoes from Flipkart and payment of Rupees 389 is paid through my credit card.
The estimate date of delivery was 29 August 2019.
No any call on 29 aug is received to me neither on my registered number nor on my bill address details. Order was not received to me on 29 but online tracking was showing that the order is delivered. Next day i call to ecom service number they told me that your order is placed, ask to your neighbour or your main gate( I lived in a Hospital Complex). Then i checked in my main gate and my order was placed in a table that was not secured.
My order was prepaid. courier service not given my order in safe hand. No sign from receiving person was taken, no proof of identity was taken.

Now after complaints on 30 aug they ask to bring me a copy of your Id proof.

Regards
Naresh Kumar
Beas Hospital, Beas
M-[protected]

Sir mene ecom express se 3 sirt order kiye the jo mujhe aaj 3 sep 2019 ko 12 baje mile
Jb me order kiya tha to cloth kuch or dikhaya gya or deliver kuch or kiya gya he me product return krna chahta hun
Date of delivery 3 sep 2019
Client no. [protected]
Pickrr cod.[protected]
Ecom executive ph.[protected]
Desirable resolutiton. Refund
Thanks

Our vendor pick up tracking is [protected]

Our firm name n s trade linker
Last 2 days our 2 vendor orders was in waiting for pick up,
Our destination address was this is below there

Ns trade linkerr, dynasty lubes bharat petrolium
Nagamapal kanjabl lampak kanjabl lampak imphal 795004 manipu
Imphal
Manipur
India
795004

Please pick up argently and call me on this number i[censored] need help [protected] and [protected]

AWB [protected] Yesterday on 01/09/2019, I received a call regarding delivery but the delivery man couldn't find out the address. So he promised to deliver on the next day i.e. 02/09/2019 but the customer care as well as the ph no alloted is not answering my call. I have posted my address in the tab below. So please solve my problem as soon as possible.

Your customer care service is pathetic. That is the same case with the delivery office in bangalore. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do not see that status. See the attached screenshot. They do not take any extra initiative to solve the customer's issue. Its been highly disappointing. I would never recommend you for any further service.

I had ordered on club factory. Shipment was shown via ecom express with tracking number [protected]. However, i have not yet received order. I have not received call from ecom express delivery executive. I am all time available at home. However the message sent was
"your clubfactory order awb [protected] was undelivered as you were not available. For further instructions, click http://ecxp.in/?q=[protected]" which is entirely false. I had called multiple time to below number
"dear customer, your clubfactory"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected]"
However not even once the call was attended by the executive.
I had called 3 times to ecom express customer care executive. No proper help was provide by them. As i din't get any help till now i was forced to choose 3rd september as new delivery date. I am worried whether even on 3rd mt prepaid product would be delivered or not.
Also please note that this entire event has mentally affected me and wasted lot of my time.
Request your team to please do the needful

The order which i have received is completely different of what i had ordered. I had ordered a pack of 2 designer dress. But i have received a saree. My awb number is [protected]. I was waiting for the dress for an ocassion. But i did not expect this from you people. Really very unsatisfied. Please refund my money immediately. I need my money immediately.

As i am not the user of this app but it was accidentally placed plz cancel my order bcoz it was ordered by mistake so i request to cancel it and i would be glad thank you for your co operation with us and i request you to take a look at this information and see if you can help us to make sure that the request has been submitted to you thank you once again.

Hello,
Awb no :[protected]
The order was done from my end for manorama pradhan.

I have been calling you guys to get information about my order delivery.
Last 27th 0f august i had a conversation with you guys you told me to wait till today, and now when i called you today, yours executive transferred the call to higher authority. Even the high authority they are saying me to wait for the next 7 days, they also cannot resolve my issue. When he wasnot able to resolve it, he behaved as if he cannot hear my voice (Where as i know high authoriy person could hear everything) and after that he disconnected without giving resolution.
Earlier (27th of august 2019) also your high authority told me to wait for next seven days.
I also request you to hire that person for higher authority who can atleast reslove issue rather than avoiding this issue.

You can see i order on 16th august 2019, now it is 30th august.
Before that
Kindly request you to please resolve this issue as soon as possible

I was to receive an item through ecom express vide awb no [protected]. The tracking system of the company shows that it is delivered. But the item is not received.
There was a fake attempt to deliver when the person concerned asked for my mobile number which i had given. There was no attempt to deliver later. I have raised a complaint at their customer complaint number but i have not received any response the answer is always" the issue will be resolved in 25-36 hrs but it is not resolved even after 5 days. My complaints to the company has not been addressed. Some customer care numbers given in website are not answering.

My order id : [protected]
Hi, after a fake delivery attempt on 26.08.2019 by the delivery executive (Stating customer asked for future delivery, which i hadn't), my product was at your delivery centre for the past 5 days and no second delivery attempt/or even a call was made by your people. May i know how long will it take for you to do delivery or do you expect us to directly pick up the item from your office.

Hi
Today i had a word with one of your customer support executive (Priyanka yadav). She misbehaved with me and did not give me any solution of my problem. I would request you to immediately correct the unethical way in which the people are behaving. I have already sent an email on [protected]@ecomexpress.in. I am hoping to get my queries answered.
Regards
Eshma

I've ordered a product from shein india. It was supposed to delivered on aug 21 by their delivery partner ecom express. I couldn't receive the product as we were out of town. And from there onwards they neither contacted me nor delivery been attempted. Today aug 28 until now i didn't get my product whose payment is already done.
Now coming to the customer care executive, i've been contacted them from past 3 days daily they always say, "your product will be delivered in next 24 hrs" but the parcel never got attempted. And they make silly excuse of weather, about rainfall, which didn't happened in recent days. Are they joking?? Don't these guys have any responsibility!!
I'm sharing the shipment details in photo section.
Kindly give your attention please.

My mother had placed an order for a book from amazon india on 13th august, 2019, with order id:[protected]. According to their app, the package was expected on friday - 23rd august, 2019. The delivery executive from ecom express contacted my mother on sunday - 25th august saying that they were on their way to deliver the parcel.

When he arrived, he handed over the package and as i was about to pay for the package with a debit card, he said that he does not have an mpos machine and insisted that i pay cash. My elderly parents rarely keep cash in the house, that too on such short notice. He then behaved rudely towards me, and when i requested that he come with an mpos machine the next time, he did not respond and left.

Today, my mother received an email in the evening saying that her order has been cancelled after two failed attempts. There was no attempt made today by the delivery executive as i have been at home all day and nobody came to deliver the package. Both the executive, and the company found it easier to lie about it just because i could not pay cash on their failure to provide an mpos machine.

A similar incident happened with ecom express delivery executives during another weekend where they told me that they are not given the machines. They insist on getting paid in cash. I would like for my mother's product to be delivered to her and hope that amazon india and other online portals stop sending their parcels via the same.

I had ordered a lehenga from jomso at official address on13.8.19 till now i didnt received my parcel. I got msg that attempted deliverynis to be made on 20th, 24th and 25th. However no ecomm executive came to the office for delivery nor any call was received from ecomm executive. However on tracking it was observed that it was undelivered due to wrong address, customer refused to accept. But i never refused for the order.

We didn't get which we ordered we are not satisfy with your product and the product is very cheap and low quality... So please try to understand what's the problem occurs.. And try to solve it so it is helpful to customers... We decided to give your product return and we never face this type of situation... So plz take ur product return and plz refund my money...