Ecom Express Complaints & Reviews

Your customer care service is pathetic. That is the same case with the delivery office in bangalore. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do not see that status. See the attached screenshot. They do not take any extra initiative to solve the customer's issue. Its been highly disappointing. I would never recommend you for any further service.

I had ordered on club factory. Shipment was shown via ecom express with tracking number [protected]. However, i have not yet received order. I have not received call from ecom express delivery executive. I am all time available at home. However the message sent was
"your clubfactory order awb [protected] was undelivered as you were not available. For further instructions, click http://ecxp.in/?q=[protected]" which is entirely false. I had called multiple time to below number
"dear customer, your clubfactory"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected]"
However not even once the call was attended by the executive.
I had called 3 times to ecom express customer care executive. No proper help was provide by them. As i din't get any help till now i was forced to choose 3rd september as new delivery date. I am worried whether even on 3rd mt prepaid product would be delivered or not.
Also please note that this entire event has mentally affected me and wasted lot of my time.
Request your team to please do the needful

The order which i have received is completely different of what i had ordered. I had ordered a pack of 2 designer dress. But i have received a saree. My awb number is [protected]. I was waiting for the dress for an ocassion. But i did not expect this from you people. Really very unsatisfied. Please refund my money immediately. I need my money immediately.

As i am not the user of this app but it was accidentally placed plz cancel my order bcoz it was ordered by mistake so i request to cancel it and i would be glad thank you for your co operation with us and i request you to take a look at this information and see if you can help us to make sure that the request has been submitted to you thank you once again.

Hello,
Awb no :[protected]
The order was done from my end for manorama pradhan.

I have been calling you guys to get information about my order delivery.
Last 27th 0f august i had a conversation with you guys you told me to wait till today, and now when i called you today, yours executive transferred the call to higher authority. Even the high authority they are saying me to wait for the next 7 days, they also cannot resolve my issue. When he wasnot able to resolve it, he behaved as if he cannot hear my voice (Where as i know high authoriy person could hear everything) and after that he disconnected without giving resolution.
Earlier (27th of august 2019) also your high authority told me to wait for next seven days.
I also request you to hire that person for higher authority who can atleast reslove issue rather than avoiding this issue.

You can see i order on 16th august 2019, now it is 30th august.
Before that
Kindly request you to please resolve this issue as soon as possible

I was to receive an item through ecom express vide awb no [protected]. The tracking system of the company shows that it is delivered. But the item is not received.
There was a fake attempt to deliver when the person concerned asked for my mobile number which i had given. There was no attempt to deliver later. I have raised a complaint at their customer complaint number but i have not received any response the answer is always" the issue will be resolved in 25-36 hrs but it is not resolved even after 5 days. My complaints to the company has not been addressed. Some customer care numbers given in website are not answering.

My order id : [protected]
Hi, after a fake delivery attempt on 26.08.2019 by the delivery executive (Stating customer asked for future delivery, which i hadn't), my product was at your delivery centre for the past 5 days and no second delivery attempt/or even a call was made by your people. May i know how long will it take for you to do delivery or do you expect us to directly pick up the item from your office.

Hi
Today i had a word with one of your customer support executive (Priyanka yadav). She misbehaved with me and did not give me any solution of my problem. I would request you to immediately correct the unethical way in which the people are behaving. I have already sent an email on [protected]@ecomexpress.in. I am hoping to get my queries answered.
Regards
Eshma

I've ordered a product from shein india. It was supposed to delivered on aug 21 by their delivery partner ecom express. I couldn't receive the product as we were out of town. And from there onwards they neither contacted me nor delivery been attempted. Today aug 28 until now i didn't get my product whose payment is already done.
Now coming to the customer care executive, i've been contacted them from past 3 days daily they always say, "your product will be delivered in next 24 hrs" but the parcel never got attempted. And they make silly excuse of weather, about rainfall, which didn't happened in recent days. Are they joking?? Don't these guys have any responsibility!!
I'm sharing the shipment details in photo section.
Kindly give your attention please.

My mother had placed an order for a book from amazon india on 13th august, 2019, with order id:[protected]. According to their app, the package was expected on friday - 23rd august, 2019. The delivery executive from ecom express contacted my mother on sunday - 25th august saying that they were on their way to deliver the parcel.

When he arrived, he handed over the package and as i was about to pay for the package with a debit card, he said that he does not have an mpos machine and insisted that i pay cash. My elderly parents rarely keep cash in the house, that too on such short notice. He then behaved rudely towards me, and when i requested that he come with an mpos machine the next time, he did not respond and left.

Today, my mother received an email in the evening saying that her order has been cancelled after two failed attempts. There was no attempt made today by the delivery executive as i have been at home all day and nobody came to deliver the package. Both the executive, and the company found it easier to lie about it just because i could not pay cash on their failure to provide an mpos machine.

A similar incident happened with ecom express delivery executives during another weekend where they told me that they are not given the machines. They insist on getting paid in cash. I would like for my mother's product to be delivered to her and hope that amazon india and other online portals stop sending their parcels via the same.

I had ordered a lehenga from jomso at official address on13.8.19 till now i didnt received my parcel. I got msg that attempted deliverynis to be made on 20th, 24th and 25th. However no ecomm executive came to the office for delivery nor any call was received from ecomm executive. However on tracking it was observed that it was undelivered due to wrong address, customer refused to accept. But i never refused for the order.

We didn't get which we ordered we are not satisfy with your product and the product is very cheap and low quality... So please try to understand what's the problem occurs.. And try to solve it so it is helpful to customers... We decided to give your product return and we never face this type of situation... So plz take ur product return and plz refund my money...

Hi, my name is dilnawaz sk, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. Its the worat product which i have bougut in my life. Its my early request to you that please return this and give my money back. Thank you
This is reference no.[nw4842].
My numbar:- [[protected]]

Sir i just placed an order from your site this month
My order awb [protected]
That item has reached your alathur 6 7 85 4 1 pin number office
But for all this time i didn't give it to you or call you there
When i finally complained they called me and your anas executive treated me like a scandal,
Iasked why it was late for an executive like this, he insulted and ridiculed me for saying bad
When asked why it was late for an executive like this, he insulted and ridiculed me for saying bad
I beg you to take action against them
Thank you,

The item with airway bill no[protected] is a cash on delivery package. It is being shopwn as "out for delivery" since 14/08/2019 but has not been delivered. The customer's address is correct and the same has been confirmed by contacting him.

The shipment has been booked on date 06/08/2019

Shipment reached hyderabad on date 10/08/2019

Shipment out for delivery on 14/08/2019 (Why 4 days delay occured at hyderabad)

Then no update after 14/08/2019. Several complaints were made by calling ecom express customer care but the solution has not been provided.

Either deliver the package or return it to origin. Why there is no status update after 14/08/2019.

I was order item combo samsung level u bluetooth headset with sony truly wireless sports earbuds by order no. Gt19aug0436 but company sent me wrong product to me, i have received sony headphone which is use less for me. I request to plz replace the same as soon as possible. Shipper is ganpat trading, 98 mpk82 delhi new delhi 110085.
Please help me as soon as possible...

Ecom express-2 -3 times i got sms in morning that today is your pickup, at evening i got sms that pickup has been rescheduled due to consignee not available or something else. The guy was # or blind or what, he never called me that i m here to pickup product. Even there is no auto disconnection of any kind if call 8n my phone.
Spoyl - one order i have returned it has been more than a month till now but i did not receive any kind of refund in my bank account. Again and again they giving me date, its irritating me so much i paid for a # wrong order and till no refund now they are making me chutiya on daily basis.

I ordered online jbl speaker and wireless earbuds on 19th aug 2019 which been delivered on 22nd aug 2019 at 4 oclock thru ecom express when i open the packet its containt a wireless speaker ( unbranded) with very cheap quality and no earbuds i try to contact ecom express customer care number but its fake number i tried to contacr on all given number but all are fake, shipper is ganpat trading, i also tried on their numbers but those are alao fake they cheated me by1550/- order number is GT19AUG1450 packet number is [protected]

Dear Sir,
Consignment is not getting delivered even after several follow-up with the delivery boy and the customer care. Consignment is already received at the location but from 16th august it is not delivered to the destination. These are urgently required medical support material for faster recovery and it is not delivered. we are really disappointed with the kind of support I am getting from your esteemed organisation and express delivery organisation.
Even your representative are not cooperative to understand the urgency and only giving response "WILL BE DELIVERY SOON" no commitment.
SORRY ...
at least get some response now from your side.

There is my 5th product which was cancelled by ecom express. Delivery didn't call us and they without are information they cancelled my product. Order id julee poly georgette floral print salwar suit material od[protected]. Delivery boy they ask to came 10 km away to door step and i have complaint 4 to 5 time by company so they ignore my complaint.