Ecom Express Complaints & Reviews

[resolved] ecom express — please return to my smart wearable ring

Hi, my name is sunny kamboj, i ordered a smart wearable ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now i am speedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.

I ordered 3 watches from club factory. And i received a wrong item, an electronic watch which i didn't order. I returned for shipping. But nobody came to pickup. It has been 2 weeks. When i call them, they say within 24 hrs 24 hrs we will come... But now so many 24 hrs gone.. And still no response. If this is the situation i need to go for a strict further action from my side.

I ordered a book in Amazon which is supposed to be delivered by today 14/08/2019.but the delivery boy took it yesterday and contacted me I told him all the details and my address he called me and said that he cant come to my location for door step delivary..I asked the reason he said that he have to go elsewhere for delivary..subsequently I complained in Amazon and ECOM EXPRESS, After complaining the delivary boy contacted me and said me to come half way to collect the product which I rejected...following this incident I complained in ECOM EXPRESS, the executive told me that she will do the arrangements to deliver my product yesterday itself ie 13/08/2019..but nothing happened...when I called E COM EXPRESS Today for knowing the status of my delivary the executive didn't even show the courtesy to listen to me and hung the call...and now I am in the middle of no where and doesnt know anything about the status of product...
NOTE: This is the 2 time I am facing problem with the delivary boy...especially there attitude towards the coustomer..and reluctance towards delivering the product doorstep.it is understandable If the terrain is bad but in my case they are absolutely fine...when ever i call me them thet are telling me it's raining, in the same rain they are going 10, 15 km forward for delivary same day...

I have ordered an umbrella in amazon and i got it on 5th august. But the product was completely damaged and it was in many pieces. So i made a return pickup complaint. From ecom express i got an sms that tomorrow your product will be picked up. But now all the nine days over no one has come here to pick up the product. Whenever i contact the ecom express representatives they says that today today today but now 9 days over nobody has come here. And the person who used to come over here is his name is mahesh, his contact number +[protected]. But whenever i call to the office the office people says that this mahesh come out there to pick up the product. But he has never called me and when i contact him he is not picking my call. Is this service the ecom express used give to the common people. I need the product to pick it back soon. And i request you to please take action on this mahesh.

For past 2 days i was waiting for them to collect my documents for tvs credit loan. But people who calls me from this number +[protected] talks in a worst manner and they don't even care about ecom express brand. Such a worst service i never experienced in my lifetime. These people are from chennai, kolathur branch. They deny to tell their names or else i will put their name here. They simply told me to inform tvs credit to avoid ecom express for loan documents collection. Will ecom express main head office will take action on this or they also will talk like this?

I'm looking for good quality wireless speaker, your advertisement shows jbl wireless speaker so i booked. But i get another brand speaker, its not a big problem but that speaker has poor quality and also not worthale price. So i would like returned my order (Order no : 64857) i felt like your cheating me, beacause why i'm saying that speaker actual price is 800 rs to 900 only and another reson is very very poor quality.

Hi, my name is munuren sanga i have ordered miss chase high waist black jeans on 10th august from myntra and the parcel was shipped on 11th august but i didn't recieved the parcel and the status was showing delivered on 12th august by a boy name bibudhasis yogi. Infact i haven't get any call from your employee even once. The tracking number which i got from ecom express was [protected]

Ecom express awb: [protected]
I have not received shipment yet still status has been updated to delivered.
I went to the office, met with boy, he said i have stopped working from last 8 days.
Pls help me.
I have also called first cry company but i am not satisfied by them as they have also updated status as delivered
Kindly so needful
Vinod dudhe
[protected]

8 august
Bte08aug61
Order numbe #66586

Order from online
"prostore" order numbe #66586

I ordered fossil smartwatch from prostore my order number was #66586. But today got wrong product.. Its so different which i ordered

I received this order no. Bte08aug61which i attached in attachment that is local 3 watch its not my order so why you deliver to me wrong product
Its product delivered from ecomexpress and shipper name balaji traders

Maine 2 august ko online kiya tha yeah product mere paas 8 august ko aaya mere paas dopahar mein yeah product bilkul bekar hai hi hi sath hi iska koi function sahi tarike se kam nahin kar raha hai battery kharab hai isliye main chahta hoon ki yeah item ecom express dwara wapas ho aur mera paisa refund ho.
Main hamesha se online shopping karta raha hoon aur regular customer hoon mere saath kabhi aisa hua nahin hai aur chahta hoon ki mujhe mera paisa wapas diya jaye aur ye samaan wapas jaye dhanyavad... L

Hi, my name is naveen b, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.

I had ordered products on myntra last week, from day one ecom website shows pickup reheduled, its very frustrating to see as it is still continuing past one week and is same for all products ordered from last one week having more than five different products from different sellers.
[protected]
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Dear sir
This is to inform you that i have purchased nike basketball shoe through online. I have paid money through my credit card, money has been detected. The delivery has been done 6th july 2019 at the time of delivery courier person again taken prepaid money at time of delivery. I have given compliant through customer care so many time but no responsible the amount is 3360/- rupees
My awb no is-[protected], my name is govidaswamy, so how i will getback my money
My contact no-[protected]

Recently I purchase oppo reno mobile from flipkart on 4th august . They provide me tracking I'd starting with FDSP(10digit no.). first time I get this type of tracking for ecom express. And when I try to track my parcel by this awb no. Its show invalid in ecom tracking site.
So please i[censored] can inform me about what is meaning of FDSP and where is my product.

Your delivery boy was not attempted or any call/ contact me for delivery of return my product.
But after some time i received a message that you are not return the product
I want return my product but no one is come here. What will be do for return my product only message received your parcel will collect today get ready but no one is come here for return my product..

I wanted to return the phone which was delivered to be that phone is not original and i requested to return the product the message i received was that it will be returned within 2 days but no one came to take the product back. They took 14000 from me and now i want to return the phone. Knindly provide me the number of the person from whom the phone was taken. This a matter of fraud because in site it was written that the phone is original but it is fake.

Name:-praveen
Number:-[protected]
Hlo
I got the wrong product from online shirts empire
Iam complaining since two weeks nobody is not responding i dont know what is the problem can you people please help for my request. That people are not lifting calls not repling to my mails. They are just delivering wrong products. Please take action or something i want my money back..

Dear sir,

Last week i ordered some product from amazon. The products delivery duty is for ecom express. For more than 3 days the product is just 10 km near to my home but ecom express is not delivering the product. One time i poked them and from their office one staff called me and told that today we will deliver the item and our delivery person will call u today and u must attend the phone, but nobody called me still. Very poor service... Its my product tracking id[protected]

Hi,

My shipment is delivered to wrong person. Its been more than 2 weeks but no response from ECOM Express.

Tracking number:[protected]

Contacted many times to customer care eom express but no response. Only they are forwarding complaint.

My Shipping address:
Ratansi Jaykaran pandey chawl, Gundavali, Old Nagardas road, Andheri east, Mumbai - 400069

Regards,
Rakesh

They didn'tgive the product on time and they cancel the order and reported as customer refused to accept it. This is the third time. Worst experience with ecome express. Give one star rating.
Flipkart orders dint get correct time and some time they call to accept the parcel from their office. Didnt get the home delivery option. Indian postal service is far far better than ecome service. Totally dissatisfied with ecome.