Ecom Express Complaints & Reviews

Hi,
I have not received my courier yet and it shows as delivered on ecom express courier tracking. I am unable to contact ecom express customer care numbers too.

Below are the courier details.
Ecom express tracking number - [protected]
Order id - 56707
Destination - kochi, kerala
Name - rohit m
Contact - [protected]@gmail.com/[protected]

Appreciate if you can help me out with this.

Hello all,

Good day.

I am tired of reaching out to the customer care of ecom express, hence sending this email. The order id mentioned in the subject is an order that i placed in clubfactory long back. It is not delivered by ecom express yet. It was marked as ‘cusomter not available’ everytime. So i called ecom express cusomter care and i have been following up with them and everytime i was told the delivery person will re-attempt within 24 hours. However everytime no
One calls and it is always marked as ‘customer not available’ and will be rescheduled.

Today it says as my order is returned back. May i know why is this?

Ecom express: if there is any reason why i won’t order from club factory anymore, it will be your ridiculous and pathetic customer service.

Clubfactory team: you guys should step up and identify good delivery partners, if not you will lose all your india customer base. Till ecom express if your delivery partner, i am not placing any order from you.

Just google ecom express and look for reviews or check mouthshut.com for reviews. You will know with whom you have partnered.

I need a refund of my order id in the subject. I am not donating any money here. Also, there is another order of mine that’s stuck at customs for a long time now - so[protected]. Hope you will deliver this atleast.

Attached evidencesof me asking customer care of club factory to escalate, but that also was no use.

Regards,
Kala

I m realtu kumar. I have ordered a order # [protected] - prestige iris (750 watt) mixer grinder with 3 stainless steel jar + 1 juicer jar, white and blue through amazon. Delivery date was 15 of june 2019. But still i have not recieved product. Now i am suffering from mentally harassment. I made contact with amazon they said to me that product has been delivered to you. Acc to me product is not delivered to me. If product is delivered to me then they have definitely some proof of delivery. So i want to see that proof.

I am ordered products i got a message from ecom express about the despatch. The delivery boy call me and asked about my location. Then he said that please arrive at the place very far from our place. I have 1 month old baby. And that was not possible for me. Then he said ok. But he not come and i call him at evening. That time he said that he forgotten to take the parcel from the office at morning. And his behaviour was very rude.

I needed to return some clothes for exchange but the person in charge for picking up the package is not coming and is trying to fool me by calling me and ringing for only 1 sec and then cutting off the call. This is a case of consumer service violation so i would like the provider to see the delivery person be changed or new person be appointed to pickup my package!

Pickup scheduled on 6th july (Awb: [protected]) is still pending. The pickup was arranged through shiprocket but they aren't responding. Either they dont care about the business or ecom doesn't. I have been patiently waiting for the pickup. Any later and i would lose the business.
I ecom cares i would expect you to arrange pickup quickly as this has been a recurring issue and wouldn't do business any longer.

I had ordered a cashew nut package from Naaptol which was prepaid. The delivery agent still charged 999/- and later refused to own up. The same man came to deliver an Amazon product to me and when confronted behaved very rudely. He couldn't even produce an electronic payment device and I wouldn't give him any money without proof. So I had to return the package that I had been expecting over many days. Moreover, the customer care people don't understand anything. When I explained my problem to them they had no idea what I was saying and when I asked them to send another delivery man, they disconnected the call when I was trying to retrieve the order number.
If you're in the courier industry, try to hire trustworthy and efficient people, Ecom! You ain't going to make much progress with this kind of services.

Your company delivery agents dont deliver the parcel on time. And they send false message saying that the customer has rejected the parcel. They delay the delivery by weeks. This has happened multiple times.
Also your customer support people are hopeless at their job. They could’nt solve the problem and are extremely rude. They have no clue as to how to solve any issue.
Currently no action has been taken against them.

Parcel (Awb [protected]) didn't receive by me because mobile number ([protected]) and email ([protected]@gmail.com) provided in default address on myntra not belongs to me in present. Mobile number nd email id both have closed by me 2 month ago and same mobile number not started again till now. So question is that how and on which basis individual can deliver the order to anyone without communication.
Kindly ask to your concern delivery boy to whom he delivered.

Hi, my name is neeraj bhaghel, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
My mobile no. Is [protected]
Reference no. Is swr9546
Coupan code is #wf180918

I had ordered dress from mynthra on 23rd june and i had paid already. But i'm out of city at the time of delivery date.
Ecom express courier boy didn't call me for any details.. I have got message as delivered on 26th june. I'm still chasing the address and contact number of ecom express branch in machilipatnam.. Pincode-521001
It will take 3 more days for me to reach my place... Please assist.
Awb number [ [protected] ]

Hello there
I bought phone (Vivo y91 1816 (Starry black, 2gb ram, 32gb storage) with offers)
Sold by: appario retail private ltd
From amazon on 26 march 2019 with order id #[protected] with amount rs 9999 and while coming this product it miss placed and the courier service was ecom express i didnt get it and again it was replaced by new one with order id #[protected] and it is deliver on 23rd of april 2019 but i didnt get i just got message from ecom it is delivered and i had complain on it also to the amazon and also to the ecom but i didn`t get any respond on it till now.

Regarding this i want full refund
Date of incident 23/04/2019
Name sidharth rai

I ordered something from myntra.com with tracking no. [protected] on 2nd of july and it shows me that the item was shipped to delivery centre on 3rd of july but since them whenever i am tracking the order on ecom express official website it keeps showing me that the pickup is scheduled for next day. I don't understand that what is wrong about the order and why it is being delayed

This is with reference to an issue that am facing with a courier package that was supposed to be delivered to me by ecomexpress (www.ecomexpress.in)

Awb number [protected] was said to be delivered at my residence on 5th of june was never delivered to me nor my neighbors.

I have tried talking to the helpline number but only false assurances that someone will reach out to me to sort out the issue but till date no one has called either.

Email to [protected]@ecomexpress.in is also of no use as no one is responding.

I had ordered via Amazon on 19th June and my order was shipped on 20th June and till date neither the company has sent me an email or any call for KYC and while calling their customer care number, it says that the number is invalid.
My tracking number is 25*****674
Ecom express if you see this complaint then I think you should know that I am extremely disappointed by your service and I have previously recieved a lot of packages from you and they were great but my first international delivery by your courier was really bad and this is not my first international purchase and I hope you take some action for this.

I applied for personal loan in tvs credit services in the month of may. They told document cllected by ecom. Express. I given schedule for 8am to 12am.
Your people not giving call before coming to our place. They are not coming schedule given time. Atlest they are not providing the mobile nos also.

2 times they came (Not in schedule time i given) when i am not there.

My document collection schedule on 30th june. 30th june is sunday full day i am in the home. Without coming they have updated in ecom tracking - addresss not available at the venue.
My awb. No.[protected]

I have ordered for a dress and its shown in its tracking details that it will reach to address by 2 july. But now in tracking details its shown wrongly dress with awb no [protected] customer not accessible and no further status updation is shown. Moreover all the remaining items that i have ordered with this dress got on time. Please make needed steps for it as soon as possible

I had ordered product from club factory on 14/6/19 and i had paid already. Ecom express was the company for delivery.. Delivery msg came to on 22 but the person never called me or came for delivery.. I had called him several times but he didn't came and now its showing that the product has returned back.. It's not fair because of you guys failure we customer are suffering..

Hi team,

I have ordered through myntra on 23rd june and on 26th june it is suppposed to be delivered but i have not got the parcel throght ecom. Awb is [protected]. Please assist. I have got messege as delivered.

I need a parcel or refund to the product as soon as possible. I have tried contacting the number through which i have got delivery confirmation messege even that is not working.

I had order product from myntra through awb no:[protected] & awb no:[protected] (Ecom express) myntra updated that it has been shipped on 26 but today date is 30 i didn't received any order from ecom i keep on tracking every day with awb no's it show that your order has been rescheduled for the next day for almost a week such a bad service by ecom.
I need my product as soon as possible.