Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 252

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jhawar Pankaj
Jun 10, 2019
Resolved
Report
Copy
Resolved

Address: Bikaner, Bikaner, Rajasthan, 334001

Want to return my product because of wrong product because it is wrong and i dont like this product you aur cheating with people and you send other company product and danaged pruduct so want to chnage the product and please return my money fast as you faster please donot cheat with people other wise you have big complating and losses so return money
Jul 11, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2019
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team
View replies
Product not same so kindly refund this item i want to another later stage so
Reply
Its shown my order is rescheduled for the next day from past four days. Please do check once. When i track my number its only showing rescheduled from the beginning. Its urgent and i need my order as soon as possible.. please be kind and consider this as request.
Reply
I ordered a mop through amazone and i got an sms that the product reached at the courier service and nobody contact me and later I got a message that the product is returned due to the refusal of customer .i did not refused it . Plz make an arrange ment to get the product.
Reply
Ecom Express Customer Care's response, Jun 14, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express
Sir your ponnur(pin 522124)ecom express delivary boy not came and they are showing custmer not accepted refused corrier.my shipment no.[protected]...
Reply
Ecom Express Customer Care's response, Jun 17, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

With reference to your query regarding the AWB number 8520003296, as per our records the said shipment has been delivered on 11th June at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
ECOM Express Team
Helpful
Found this helpful?
4 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Arjuna Behera
    from Bengaluru, Karnataka
    Jun 8, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: state-odisha, INDIA, 761015

    Ecom express- AWB number-[protected], Order no- ALJCC[protected]YQ, current status - delivered, information request- 16 march 2019. But I have not received my item till today. I purchased one mens big size casual out door washed double sided wear vest on-19.01 2019 from Banggood website which order date[protected]. I total paid Rupees.3, 056, 75. But no body can help me due to my repeated request. so what shall i do. It is a above 50 times request. so kindly help aboe this matter.otherwise I will go to consumer court.
    Jul 12, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jun 10, 2019
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from ECOM Express

    Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to delivery as per the expected/scheduled date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team ECOM Express
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rahul dekarmakar
      from Hyderabad, Telangana
      Jun 8, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: Ranga Reddy, Andhra Pradesh, 500084

      Delivery of item is delayed beyond expectation.The item reached hyderabad on 1st June itself but till now within the same city they are not able to deliver it for last 7 days.Everyday I see the bag is getting scanned and processed.I dont understand what is going on.
      Why dont these guys call me if they have any doubts regarding the address or something else.
      AWB no:-[protected]
      Attached is the tracking details screen shot.
      Jul 20, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jun 12, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from ECOM Express

      We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

      Regards,
      Team ECOM Express
      Verified Support
      Jun 19, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings From ECOM Express.

      With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 14th June at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

      Regards,
      Team ECOM Express
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        [email protected] kh
        from Delhi, Delhi
        Jun 8, 2019
        Resolved
        Report
        Copy
        Resolved

        Address: S/O HANUMANTHARAYAPPA KURUDI AT POST HOSURU HOBALI,GOWRIBIDANURU TALUK ,, 561210
        Website: wirelessdeals.in

        I observed received product not matching with ordered product ( recived local product and it was also not working ).

        ECOM express pine number[protected]

        I need to return that defective product and refund the amount

        Why are you do like that .

        Team reply me otherwise I will take legal action.

        Regards
        RAVICHANDRA
        Jul 14, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jun 12, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from ECOM Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        Team ECOM Express
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I
          ishan189
          from Durg, Chhattisgarh
          Jun 7, 2019
          Report
          Copy

          Address: Damoh, Madhya Pradesh, 465667

          The 5/06/2019 parcel is booked on AWB no [protected] is delayed so much in 3days its roaming in Delhi and its suburb areas . one of the thirdclass company every time delay the parcel of madhya pradesh region . they have no experience of courier filed just tie up companies but not have mind of business and manpower to run it . i dont know why companies tie up with him .
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jun 15, 2019
          Ecom Express Customer Care's response           Dear Sir,

          Greetings From ECOM Express.

          With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 9th June at the registered address.
          Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

          Regards,
          Team ECOM Express
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sagar Suman Dwibedi
            from Mumbai, Maharashtra
            Jun 7, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: A/L 56 VSS NAGAR BHUBANESWAR-7, Khordha, Odisha, 751007

            My product of AWB NUMBER IS [protected] which had to be delivered on 4th June 2019, was marked as Delivery attempted but no delivery boy had come on that day and I received no calls from him, since three I have been calling your customer care executives and they have been telling one same thing "YOUR PRODUCT WILL BE DELIVERED TODAY", but no one is coming. I assure you that my delivery address is correct as I have received other orders on same address by ecom services. Finally when I received the phone number of the person in charge for my delivery of my package he spoke very abruptly with me and told me he won't deliver my product, his name is Santosh Barikh his contact number is [protected]. I want serious action to be taken against this guy. And please let me know acknowledge you this is the worst experience regarding delivery service I have ever experienced.
            Jul 21, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jun 17, 2019
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from ECOM Express

            With reference to your query/complaint regarding non receipt of AWB number [protected], has been delivered on 8th June.Please feel free to write back in case you would require any further assistance on the same.

            Regards,
            Team ECOM Express
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              MediSanthosh
              from Mancheral, Telangana
              Jun 7, 2019
              Resolved
              Report
              Copy
              Resolved

              Address: 504214, Adilabad, Andhra Pradesh, 504215

              My Name is Medi Santhosh Kumar My Product Delivered on 13 May 2019

              SMS My Phone But Not Delivered 1 Month Completed How receive my

              Product Money Already Paid Online. Product (Sandisk Ultra Dual 16 GB Usb

              3.0 Oyg Pendrive)

              My Address Mandal:Luxettipet, Dist : Mancherial, Pin Code - 504215

              Order No [protected] (Paytm Order) My Cell No - [protected]
              Jul 19, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jun 17, 2019
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from ECOM Express

              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

              Regards,
              Team ECOM Express
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                RG1337
                from Gurgaon, Haryana
                Jun 7, 2019
                Resolved
                Report
                Copy
                Resolved

                This is regarding my tracking ID [protected] . The status has been showing Pickup Rescheduled For Next Day Since the last week. I don't understand was the issue is. Please look into it. There are no other updated on the tracking page other than this. Seems like your system automatically reschedules my package to next day at 7 AM everyday.
                AWB Number: [protected]
                Jun 7, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  W
                  Wahid2728
                  from Mumbai, Maharashtra
                  Jun 7, 2019
                  Report
                  Copy

                  Sir I am Abdul from Chennai my friend send courier to me from Surat to Chennai in your courier on 30/05/19 but I not yet received my parcel it shows everyday pickup failed so when I will get my parcel tell frankly the delivery date my AWB number [protected]. I called your customer care but they said once shipment handed over we will give then when it will be handed over
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 17, 2019
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from ECOM Express

                  As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                  Regards,
                  Team ECOM Express
                  View replies
                  My Tracking no. [protected] mera order 4 baar pickup failed shipment not handed over yesa kyo ho rha hai sir
                  Reply
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Priyanshu Pareek
                    from Mumbai, Maharashtra
                    Jun 5, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Sikar, Rajasthan, 332721
                    Website: Ecomexpress and flipkart

                    I ordered a product from flipkart on 19 may my order was shipped on 20 may order shipped by ecomexpress tracking number is fdsp[protected] i continually contacting ecomexpress and flipkart they don't provide me proper information regarding this please help me regarding this issue so i request you please check all information and give me resolution approx 15 days complete
                    Jul 16, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Jun 05, 2019
                    Updated by Priyanshu Pareek                     I ordered a product from flipkart on 19 may my order was shipped on 20 may order shipped by ecomexpress tracking id is fdsp[protected] expected delivery date is 24 may but my order was not received please help me regarding this matter so i request you to please give me proper information regarding this issue otherwise i will fill a complaint in consumer court so please give me all information

                    Thanks
                    Verified Support
                    Jun 06, 2019
                    Ecom Express Customer Care's response                     Dear Priyanshu Pareek,

                    Greetings from ECOM Express

                    Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.
                    Jun 06, 2019
                    Updated by Priyanshu Pareek                     Your online shopping company flipkart provide me this tracking I don't have another tracking number so I request you please contact flipkart regarding this issue and ask them why they provide this ahlpabetic tracking id tracking id is FDSP[protected] I request you to please check order id and tracking id provided by flipkart

                    Verified Support
                    Jun 15, 2019
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from ECOM Express.

                    With reference to your query regarding the AWB number [protected], please be informed that we are unable to track your details. Request you to kindly cross check the tracking number from your Shopping portal for us to assist you.

                    Regards,
                    ECOM Express Team
                    View replies
                    I experienced the same situation. and found the solution. The above reply by that verified support member was no way helpful.
                    actual problem going here is having 'FDSP' in tracking number. It’s means your order is shipped through one courier but will be delivered by some other courier. ( in my case it was shown as shipped through express bees, but I was not able to track it from their website. so after searching for solution i found out it. i went to ekart website and entered the tracking number but instead of FDSP, i typed FMPP which was normally given on ekart shippings. and I was able to track all the tracking details in ekart website, even though my flipkart shows its shipped through exprees bees)
                    Reply
                    Raja Aasir Zahoor-363's reply, Sep 12, 2021
                    thank you soo much bro. you're great, i was struggling to track my order but thanks to you, you helped a lot. can you please tell me who finally delivers the order. xpressbees or ekart?
                    Helpful
                    4 other people found this review helpful
                    4 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Arjuna Behera
                      from Bengaluru, Karnataka
                      Jun 4, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: at-medical campus, po-mohana, dist-Gajapati, state-odisha,INDIA, 761015

                      Awb number-[protected], order number-aljcc[protected]yq, current status - delivered, information request - 16 march 2019. I purchased through banggood website on-19.01.2019. Order number was[protected]. I total paid rs.3, 056, 75. My item name is - mens big size casual outdoor washed double sided wear vest. But i have not received my item till today. So kindly help me for send my item or refund my amount.
                      Jul 21, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 06, 2019
                      Ecom Express Customer Care's response                       Dear Mam,

                      Greetings from ECOM Express

                      As per our records your shipment [protected] has been returned back to your shopping portal and same was delivered on 18th March. Request you to kindly contact your shopping portal for further assistance.

                      Regards,
                      Team ECOM Express
                      Jun 08, 2019
                      Updated by Arjuna Behera                       I already request to Banggood, Aljoy courier. But finally all are showing contact to ecom express courier. so what shall I do. so kindly give any other suggetion.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        deepti khalkho
                        from Mumbai, Maharashtra
                        Jun 4, 2019
                        Report
                        Copy

                        I order my dress approximately 3 week ago and order had to deliver on 2week but the didn't delivered it showing wrong address I called customer care then told me they will deliver my product within that day only but nothing happens again I complain I told them I myself receive my order please contact me with the delivery boy they give me no but he didn't pick up the call again I complain they assured me they will deliver but when my question is when I receive my order club factory didn't care about his customers I patiently waited but not now if you cannot deliver then I have to took strong step against you
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 06, 2019
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings From ECOM Express.

                        Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint

                        Regards,
                        Team ECOM Express
                        Oct 31, 2019
                        Updated by deepti khalkho                         Sorry i didn't show your message

                        Tracking no : [protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Akhaleshsingh Akhalesh
                          from Mumbai, Maharashtra
                          Jun 4, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Chhatarpur district, Chhatarpur, Madhya Pradesh, 471105

                          I'm received product but this not my products, than wrong product delivered me, please return my amount . Below details my order
                          Reference no - DP806619, amount - 998, wbl#[protected]
                          Please refund my amount 998, this is my humble request shout this problem shortly because I'm urgent cloths than I'm order this product .
                          Regards
                          Rupendra Chaudhary
                          Jul 13, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 06, 2019
                          Ecom Express Customer Care's response                           Dear Akhalesh,

                          Greetings from ECOM Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          ECOM Express Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Muskan Patel
                            from Mumbai, Maharashtra
                            Jun 4, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Rangadhipa, Sundergarh, Odisha, 770001

                            I misunderstood and refused to accept. Later i realised that the order was the right one. I got the call tomorrow. I want my order to be redelivered. Please kindly do something. I will be needing my order as soon as possible. The order is from shein. That is a cod order. I have made several calls to the ecom customer care, they said i would get it by today but i didn't get any call regarding the order. I hope i get my order soon
                            Awb no. [protected]
                            Jul 20, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 06, 2019
                            Ecom Express Customer Care's response                             Dear Muskan Patel,

                            Greetings From ECOM Express.

                            With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at 05 Jun, 2019 at 10:36 hrs on the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                            Regards,
                            Team ECOM Express
                            View replies
                            My consignment awb no[protected] without attempting delivery executive write a note of refusal of consignment by coustomer. It is very unfortunate. Make sure for quick delivery.
                            Reply
                            Ecom Express Customer Care's response, Jun 6, 2019
                            Verified Support
                            Dear Sujeev Kumar,

                            Greetings from ECOM Express

                            Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 408865927 has been returned back to your shopping portal as we were unable to delivery as per the expected/scheduled date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team ECOM Express
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              akhil padavathil
                              Jun 3, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Kozhikode, Kerala

                              Ecom Express courier company is not delivering the product in vadakara, Kerala .
                              In thier site they have mentioned that attempted delivery and failed as customer not available. This is a pure lie as they didn't reached my address nor they called to the number which was provided.
                              Awp#[protected]

                              I have been calling their customer care multiple times but they don't have a number to reach the vadakara office nor they don't have any address.
                              Jul 19, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Jun 03, 2019
                              Updated by akhil padavathil                               Screen shots

                              Verified Support
                              Jun 06, 2019
                              Ecom Express Customer Care's response                               Dear Akhil Padavathil,

                              Greetings from ECOM Express

                              Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal as we were unable to delivery as per the expected/scheduled date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Team ECOM Express
                              View replies
                              Hi, my name is dakshesh shrivastava, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, please help me out to change the product, either return the product or refund my money please revert me back as soon as possible. This is invoice no.[protected].
                              My numbar:- [protected]
                              Reply
                              daksh143's reply, May 28, 2019
                              my awb no is 8514136696 my mobile no is 8889793239
                              Ecom Express Customer Care's response, Jun 6, 2019
                              Verified Support
                              Dear Daksh,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

                              Regards,
                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mona dsouza
                                from Pune, Maharashtra
                                Jun 5, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Thane, Maharashtra

                                [protected] this is my tracking number I have purchased a dress from club factory product was come two days before . Delivery boy said contact number is wrong I will update and come tomorrow. He has not arrived yet
                                I want the couriers tomorrow itself . With my proper product .club factory team should contact me soon for my product details I am getting so irritating now.
                                Jul 16, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 10, 2019
                                Ecom Express Customer Care's response                                 Dear Mam,

                                Greetings from ECOM Express

                                As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as the registered number can be changed through your service provider for OTP . So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team ECOM Express
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  bhagyshree pande
                                  from Vijayawada, Andhra Pradesh
                                  Jun 3, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: gachibowli, sriven 6 season plaza, near central mall, indira nagar, Hyderabad, Telangana

                                  We are a online website holder name bujju.com, there are some orders from our site which are to be given to the costumers, orders are to be picked by ecom members but there is no response from your side regarding this, and we dint have any contact numbers whom we can contact regarding this.

                                  Kindly look into our problem and solve it as soon as possible.
                                  Jul 6, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 05, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From ECOM Express.

                                  Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                                  Regards,
                                  Team ECOM Express
                                  View replies
                                  The same products is not useful and its not necessary, so please i want returns it
                                  Reply
                                  M K MEENA 's reply, Jun 1, 2019
                                  Not useful
                                  M K MEENA 's reply, Jun 1, 2019
                                  Not useful
                                  Ecom Express Customer Care's response, Jun 6, 2019
                                  Verified Support
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal for this regarding.

                                  Regards,
                                  Team Ecom Express
                                  Last 4 days before my item arrived in vadakara ecom office but still now couldn’t get the item.such a worst customer service they are providing...! I feel shame on amazon for giving delivery opportunities to this irresponsible company...!
                                  So I kindly request to all customers avoid ecom express delivery system
                                  Reply
                                  Ecom Express Customer Care's response, Jun 6, 2019
                                  Verified Support
                                  Dear Sir/Mam,

                                  Greetings from ECOM Express

                                  Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                                  Regards,
                                  Team ECOM Express
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Atchu Ashok
                                    from Sivakasi, Tamil Nadu
                                    Jun 3, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: No6 35th Street Ashokngara, 600083
                                    Website: Snapdeal

                                    I ordered wireless bluetooth in snapdeal still not received and not responding but daily i got the msgs that the order was dispatched it will be reach u soon but still not received wast of time. If you didn't deliver a product in right time means why are you running this company i was waited until one day but no one came hire... I tried to call ecom express delivery it is fake
                                    Jul 15, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 04, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from ECOM Express

                                    Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                                    Regards,
                                    Team ECOM Express
                                    View replies
                                    Dear Customer,

                                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                    Thanks!
                                    Team Snapdeal
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      rishi.sha19
                                      from Mumbai, Maharashtra
                                      Jun 2, 2019
                                      Report
                                      Copy

                                      I placed an order from amazon. Tracking number shows delivered but i have never received the item. Also, upon repeated complaints to the company they took no action and just said that we will get back to you in 24-48 hours.
                                      But no response, looks like they have misplaced it.
                                      Amazon also has no response. Below is the tracking id
                                      Tracking id:[protected].
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 05, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From ECOM Express.

                                      With reference to your query/complaint regarding non recipt of AWB number[protected], has been delivered now. We sincerely apologies for the inconvenience caused to you due to the said incidence. Please feel free to write back in case you would require any further assistance on the same.

                                      Regards,
                                      Team ECOM Express
                                      Jun 05, 2019
                                      Updated by rishi.sha19                                       Well, whom have you delivered now, I am still not in receipt of the product. Kindly do not provide false information, just to show that you guys work. While each call to you and your team, you failed to provide information.
                                      To the team who is helping me with this complaint, team these guys haven't provided the resolution yet. Please do not go by their words untill I provide confirmation. Thanks for your help
                                      Verified Support
                                      Jun 26, 2019
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From ECOM Express.

                                      Please accept our apology for the delay. Please share your contact number to assist you.

                                      Regards,
                                      Team ECOM Express
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Simeen Ansari
                                        from Mumbai, Maharashtra
                                        Jun 2, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Thane, Maharashtra

                                        I had ordered some products from nykaa which had a delivery date on 30th of may. This guy from ecom express called me and said his guy won't be able to make a delivery today as he has no man on work, he ask me is it okay if he deliver it tomorrow morning as soon as possible i said okay. It has me 2 days now my delivery hasn't been made and plus they put a reason that they can't find my address which is a lie.in total it has been 5 day i didn't got my parcel, they just keep extending the delivery dates. I want some actions as soon as possible and my parcel today itself
                                        Jul 8, 2019
                                        Complaint marked as Resolved 
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 05, 2019
                                        Ecom Express Customer Care's response                                         Dear Sir/Mam,

                                        Greetings From ECOM Express.

                                        Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                                        Regards,
                                        Team ECOM Express
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          iRedeem.in
                                          3.2
                                          (228)
                                          American Swan Lifestyle Company
                                          1
                                          (51)
                                          HopScotch.in
                                          1
                                          (104)