Ecom Express Complaints & Reviews

I have ordered a product which is shipped through ecom express. Without even trying to deliver they have updated as not able to deliver or find address. They aren't even attending any calls. This is ridiculous and unacceptable. If you can't do business and simply want to loot money of customer, better to beg at traffic and earn money. I would like this company to blackisted. Their customer care numbers are also fake.

My nyka orders came via ecom express. Today when i contacted nyka concerning whereabouts of my order they said its been returned due to address issue. I've been ordering on the same address for a long time now but never occurred such issues with bluedart delivery. Your delivery partner didn't contact me properly and now my products got returned. Such careless and negligent service been provided by ecom express. This has always been an issue with ecom. I'm so disappointed. Please do look into my problem as soon as possible.

Hi,
Ecom express this was not expected from you. I got the information from one of the online site named "jeeves" that they have shipped my parcel via ecomexpress with awb no. [protected]. They shipped it on 20th may'19 and it took almost 5 days to reach my nearest hub "kaniha" which is just 3km away from my town. As per the tracking details it showed that "bag scanned at dc" and after that even today there is no update nor my parcel. From 25th may'19 it had reached there and it's 31st may'19 it is neither getting delivered to me nor any update or calls! This is ridiculous.
I again wait for around 2 days. I called ecom executive and asked them. They filled a complaint and told me to wait for 24-48 hours and told that to stay assured, your parcel will be delivered. Again i waited for around 48 hours (2 days) but no. There was neither any update nor any delivery! Again i called ecom customer service and they gave me the phone number of my nearest delivery executive person number. I told them that i will self collect my parcel from the delivery center. They told me that sorry sir you can't as the bag which has reached us but has not yet been opened. It will be opened by 31st and on the same day it will be delivered to you. Kindly wait. Ok. I again waited till today (31st may'19) and let me say you what has happened. I checked at 11:30am ok there official tracking website. And how stupid these are that yet it was not updated! It showed "bag scanned at dc" dated 25th may'19! I called the customer service number and again they told that they have forwarded this matter to the concern team and they will cross check this matter and hence your parcel will be delivered. Please wait for 24-48 hours. This is just horrible!! I called the nearest hub executive number and how rudely he told me that sorry "i have been transfered to from your area to a area named aathmallick, angul, odisha"! And i can't say anything regarding your package. If you want you talk or get disconnected from the call.
This is just ridiculous, horrible, and terrible.
Take this complaint as seriously as you can or else my steps won't stop to reach consumer complaint, delhi.
Again, i request you kindly deliver it to my house by 1 june'19.

Customer,
Jugal kishor sahoo

As i've ordered some products and it was to come by ecom delivery. On the day of delivery i wasn't available so i requested for a day delay. They promised to deliver the product the next day but they failed. It's already been 5 days. They've been calling me that they'll come deliver it and i wait but they don't come. I'm so unsatisfied with the service being provided. Haven't received my products yet.

Respected Sir, My name is Akash.I ordered something on spoyl. Later i discovered that the the product quality is not good as my friend also bought the same thing.So, i tried to cancel my order. but, as it was on the way to delivery & packed So, they disabled Cancel option. I contacted customer care but they told me, they had no option. They also told don't worry, I[censored] don't want this product u can refuse at the time of delivery. so I did the same.But the delivery boy was asking for the reason.I told him politely. But he was literally forcing me to recieve it. But I didn't receive. But they the next day they again sent me a message "Out for delivery". Again I refuse to take but they threated me that they will do the same next 3-4 days. Every time they asking for reason for cancellations in loud voice. Totally a terrible experience. Don't expect a company like Ecom Express.I Hope u will take any action quickly. So that I can be ever grateful to you.Thank You.
Adress of courier- Ecom express, Domkal, Murshidabad, West Bengal, 742305

I order an mobiel phone online. And i get it through ecom express but its not a right product its tottly different its not what i ordered
I just cant accept it. I want my money back i want to return it
I didn't ordered what i exactly received.
And the seal was also broken
Only the first layer was sealed as it is.
And the box inside of product is totally unpacked.
Am gonna file a police case against it or i want my money back

Dear sir
I'm employe your company ecom express pvt ltd my name is aman sachdeva emp code 39397 i beg to say that i'm leaving job 15 nov 2018 now 4 month are left i applied my pf but some issues i can not applied because my leaving date not show,, i have tell my manager but he can't help me and solve my problem so i request you pls apply my leaving date,, i have thankful to you..
Your faithfully
Aman sachdeva
Emp code 39397

I have recently received the order. But i didn't like the lehanga chouli i had received. Because when i saw the blouse part is in pink colour but now it was totally in red colour.
So i just want to return the lehanga chouli and want the money back that i had payed.
Could u please take the order back in a week. I really didn't like the order. I don't even want to exchange the order that i have did.

I have got a wrong material kurthi which is a normal one of navy blue and red colour combination but i didn't order it. So i wanna change that kurthi and i want the one which i had ordered that is the multi colour kurthi. So i want to exchange the kurthi that i had got and i wanted the one which i ordered that is the multi colour kurthi of cost 990 rupees only. These are of same cost

I have been trying to follow up with my shipment which i did not yet received. However as per the ecom tracking details, it says that it has been delivered..

Awb number[protected]

I have raised several complaints and each time i had been recieving the same reply that it will be delivered in next 24 -48 hrs. It has been more than a week but still there is not outcome.

Ecom experience has been extremely pathetic and no sense of responsibility is there among the staffs.

My order no: [protected] is supposed (Estimated by myntra) to be delivered by 31may. It was shown shipped by myntra on 26 may. I contacted ecom, they said myntra has not yet handed over the order.!! But i’ve got message from myntra that it was shipped. From 25 may onwards the tracking info shows ‘pickup rescheduled for next day’ (Kolkata). Its been almost 3 days and tracking info is still the same! Why is it happening? When will i get my product???

Dear customer, your amazon "pre-paid" shipment awb[protected] is out for delivery by ecom executive ph: [protected] pin:[protected], was the message i received in the morning and i called upon the same number and the delivery guy was so arrogant. When i asked him about the delivery he told me to come and pickup and i said it’s your duty to deliver it to door and he said i’ll not do whatever you want. Such an irresponsible and arrogant answer, this is unexpected from such a reputed company. Worst service ever experienced. I want my product to be delivered tomorrow.

I have purchased smart wearable ring before 15 dayz.. But not supported to my cellphone.. And also checked the device with oll kind of mobile company phone.. Bt same result that not supported.. I think its fake device.. And there is no link to returne the device and not given any mail id or contact no for further discussion.. N there is no returne police given.. Before purchase of this device web page assured for returne policy and 100% returne guarantee. I hv tried all method to returne this product.. Please suggess n returne payment..

Hello Team,

Please ESCALATE the below information to your top-level management.

As per the Order No 4177, request no AWB - [protected] and attached screen shots the item received at Coimbatore on 17th May 2019(Friday) and I received a call in the evening around 6:37 PM that also only one ring based on this call they mentioned as "Customer is not available" then I checked the track details and called to the customer care informed everything and they(customer care) people told that we will raise a complaint and you will get the item by 18th May 2019(Saturday).

No call and No message and No prior/proper information, Why you are blaming customer?

Why you are giving problems to customer?

Now:

1. I called on Saturday - 18th, told everything and they mentioned you will receive the item today(18th) or Tomorrow(19th)

2. Sunday I called -- I repeated same story -- they(Customer care ) mentioned today(Sunday - 19) or Tomorrow(20)

3. Monday I called -- I repeated same story -- they(Customer care ) mentioned today(Monday - 20) or tomorrow(21)

4. Tuesday i called -- I repeated same story -- they(Customer care ) mentioned today(Tuesday - 21) or tomorrow(22)

5. Wednesday I called -- I repeated same story -- they(Customer care ) mentioned today(Wednesday - 22) or tomorrow(23)

On 23rd May 2019(Thurs day) -- I received the call from Coimbatore delivery agency and they mentioned that you will receive the item tomorrow(24) accordingly I asked below questions:-

1. When you received item? answer from agency - 17th May 2019.

2. Why you not delivered the item? answer from agency - We don't have Man Power so we are unable to delivery item

3. How many days item with you? answer from agency - 6 to 7 days.

4. If you don't have Man power why you are running the business/agency?(This question is valid question from end) answer from agency - Sir, you no need to tell why running or not running?

5. I asked that I want the item by today(Thurs day) itself? -- answer from agency - No sir, we will not delivery the item today(Thurs day) due to MAN power we will deliver the item tomorrow(24th)

Then I disconnected the all till now(Sunday - 26th) - "I have not received the item".

After disconnected the I call to customer care same day(23rd) and told above story -- answer from customer care -- we are sorry you will receive the item today or tomorrow(24th - Friday)

Again 24th I called to customer care and told the request no -- answer from customer care -- Sir, you will receive the item tomorrow(25th - Sat) here without checking full information just simply said you will get the item tomorrow and not today also.

I requested please connect to your manager after connected, call connected to floor manager and I told each and everything he has given assurance that "I will check and call you in a hour and you will get the item ASAP by today(24th - Friday)"

But I have not received the any call from Floor manager, I am not received the any call from Coimbatore delivery agency also.

AND... Final I have not received the item --- till now(26th May 2019, Sunday).

No call and No message and No proper information, Why you blaming customer.?

Why you giving problem to customer.?

Why you not supporting customer.?

Why you not caring about customer.?

Why you have not taken any action from your end.?

Hope you are understand the issue very well and ESCALATE to top management level with on High priority.

Please call me on +91-[protected].

Thanks for understanding.

Best Regards

B. Srinivas

I have ordered a product and it is undelivered but the status shows we refused to accept it since may 21st. As soon as it is out for delivery within 4 minutes it says we didn't accept how can this be possible? Delivery boy didn't come to us and when i called to reschedule from 3 days customer care members are saying that i'll get my product and need to wait till 8 p. M. It's been 3 days since i was listening to the same thing but not delivered. I need to know immediately whether the delivery will be made or not.

Hello. I have ordered cream red designer embroider lehenga choli lc 266*1 from ecom express today and the product is totally different from which it is shown. I need to return the order and get my money refunded back.. I am trying to contact the online shopper and there is not even a single response from them... I am not sure on how to return the product... The total cost of the product is around 2000.. I am trying to contact the number and it is under switch off... I need my money back... And totally disatisfd... Please do the needful help

I ordered vitaneuron od capsule from 1mg and it has come through ecom express courier service and it has reached rampur uttar pradesh ecom express courier service but then i got sms at 5:45 pm that it is undeleivered and location is unlocatable when i have given full address along with the number and with landmark then why the hell it s not deleivered and why ecom express courier man not called me when my number was there they stupid or they dont know there responsibility i want my medicine by tomorrow.

Your delivery failing to deliver the product after contacting him also... Today is the second time he failed to deliver after scheduling my consignment delivery.
He is not responding clearly on call and very irresponsible.
At the end of the day... You are unable to contact... Your product was not delivered... Simply sending sms.
Looking forward to deliver the my product and take necessary action against your executive.

Dear team ecom express,
My parcel which was shipped by banggood on 21st april, still isnt delivered to me, it shows the same status daily of rescheduled for pick up (From delhi)

My ecom express tracking id is: [protected]

It shows only one status on daily basis since 23rd april till date, it is really disappointing to see no progress.

Expect a speedy reply from your team.

I have been trying to follow up with my shipment which i did not yet received. However as per the ecom tracking details, it says that it has been delivered..

Awb number - [protected]

I have raised several complaints and each time i had been recieving the same reply that it will be delivered in next 24 hrs. It has been more than a month but still there is not outcome.

Ecom experience has been extremely pathetic and no sense of responsibility is there among the staffs.