Ecom Express Complaints & Reviews

I have got a wrong material kurthi which is a normal one of navy blue and red colour combination but i didn't order it. So i wanna change that kurthi and i want the one which i had ordered that is the multi colour kurthi. So i want to exchange the kurthi that i had got and i wanted the one which i ordered that is the multi colour kurthi of cost 990 rupees only. These are of same cost

I have been trying to follow up with my shipment which i did not yet received. However as per the ecom tracking details, it says that it has been delivered..

Awb number[protected]

I have raised several complaints and each time i had been recieving the same reply that it will be delivered in next 24 -48 hrs. It has been more than a week but still there is not outcome.

Ecom experience has been extremely pathetic and no sense of responsibility is there among the staffs.

My order no: [protected] is supposed (Estimated by myntra) to be delivered by 31may. It was shown shipped by myntra on 26 may. I contacted ecom, they said myntra has not yet handed over the order.!! But i’ve got message from myntra that it was shipped. From 25 may onwards the tracking info shows ‘pickup rescheduled for next day’ (Kolkata). Its been almost 3 days and tracking info is still the same! Why is it happening? When will i get my product???

Dear customer, your amazon "pre-paid" shipment awb[protected] is out for delivery by ecom executive ph: [protected] pin:[protected], was the message i received in the morning and i called upon the same number and the delivery guy was so arrogant. When i asked him about the delivery he told me to come and pickup and i said it’s your duty to deliver it to door and he said i’ll not do whatever you want. Such an irresponsible and arrogant answer, this is unexpected from such a reputed company. Worst service ever experienced. I want my product to be delivered tomorrow.

I have purchased smart wearable ring before 15 dayz.. But not supported to my cellphone.. And also checked the device with oll kind of mobile company phone.. Bt same result that not supported.. I think its fake device.. And there is no link to returne the device and not given any mail id or contact no for further discussion.. N there is no returne police given.. Before purchase of this device web page assured for returne policy and 100% returne guarantee. I hv tried all method to returne this product.. Please suggess n returne payment..

Hello Team,

Please ESCALATE the below information to your top-level management.

As per the Order No 4177, request no AWB - [protected] and attached screen shots the item received at Coimbatore on 17th May 2019(Friday) and I received a call in the evening around 6:37 PM that also only one ring based on this call they mentioned as "Customer is not available" then I checked the track details and called to the customer care informed everything and they(customer care) people told that we will raise a complaint and you will get the item by 18th May 2019(Saturday).

No call and No message and No prior/proper information, Why you are blaming customer?

Why you are giving problems to customer?

Now:

1. I called on Saturday - 18th, told everything and they mentioned you will receive the item today(18th) or Tomorrow(19th)

2. Sunday I called -- I repeated same story -- they(Customer care ) mentioned today(Sunday - 19) or Tomorrow(20)

3. Monday I called -- I repeated same story -- they(Customer care ) mentioned today(Monday - 20) or tomorrow(21)

4. Tuesday i called -- I repeated same story -- they(Customer care ) mentioned today(Tuesday - 21) or tomorrow(22)

5. Wednesday I called -- I repeated same story -- they(Customer care ) mentioned today(Wednesday - 22) or tomorrow(23)

On 23rd May 2019(Thurs day) -- I received the call from Coimbatore delivery agency and they mentioned that you will receive the item tomorrow(24) accordingly I asked below questions:-

1. When you received item? answer from agency - 17th May 2019.

2. Why you not delivered the item? answer from agency - We don't have Man Power so we are unable to delivery item

3. How many days item with you? answer from agency - 6 to 7 days.

4. If you don't have Man power why you are running the business/agency?(This question is valid question from end) answer from agency - Sir, you no need to tell why running or not running?

5. I asked that I want the item by today(Thurs day) itself? -- answer from agency - No sir, we will not delivery the item today(Thurs day) due to MAN power we will deliver the item tomorrow(24th)

Then I disconnected the all till now(Sunday - 26th) - "I have not received the item".

After disconnected the I call to customer care same day(23rd) and told above story -- answer from customer care -- we are sorry you will receive the item today or tomorrow(24th - Friday)

Again 24th I called to customer care and told the request no -- answer from customer care -- Sir, you will receive the item tomorrow(25th - Sat) here without checking full information just simply said you will get the item tomorrow and not today also.

I requested please connect to your manager after connected, call connected to floor manager and I told each and everything he has given assurance that "I will check and call you in a hour and you will get the item ASAP by today(24th - Friday)"

But I have not received the any call from Floor manager, I am not received the any call from Coimbatore delivery agency also.

AND... Final I have not received the item --- till now(26th May 2019, Sunday).

No call and No message and No proper information, Why you blaming customer.?

Why you giving problem to customer.?

Why you not supporting customer.?

Why you not caring about customer.?

Why you have not taken any action from your end.?

Hope you are understand the issue very well and ESCALATE to top management level with on High priority.

Please call me on +91-[protected].

Thanks for understanding.

Best Regards

B. Srinivas

I have ordered a product and it is undelivered but the status shows we refused to accept it since may 21st. As soon as it is out for delivery within 4 minutes it says we didn't accept how can this be possible? Delivery boy didn't come to us and when i called to reschedule from 3 days customer care members are saying that i'll get my product and need to wait till 8 p. M. It's been 3 days since i was listening to the same thing but not delivered. I need to know immediately whether the delivery will be made or not.

Hello. I have ordered cream red designer embroider lehenga choli lc 266*1 from ecom express today and the product is totally different from which it is shown. I need to return the order and get my money refunded back.. I am trying to contact the online shopper and there is not even a single response from them... I am not sure on how to return the product... The total cost of the product is around 2000.. I am trying to contact the number and it is under switch off... I need my money back... And totally disatisfd... Please do the needful help

I ordered vitaneuron od capsule from 1mg and it has come through ecom express courier service and it has reached rampur uttar pradesh ecom express courier service but then i got sms at 5:45 pm that it is undeleivered and location is unlocatable when i have given full address along with the number and with landmark then why the hell it s not deleivered and why ecom express courier man not called me when my number was there they stupid or they dont know there responsibility i want my medicine by tomorrow.

Your delivery failing to deliver the product after contacting him also... Today is the second time he failed to deliver after scheduling my consignment delivery.
He is not responding clearly on call and very irresponsible.
At the end of the day... You are unable to contact... Your product was not delivered... Simply sending sms.
Looking forward to deliver the my product and take necessary action against your executive.

Dear team ecom express,
My parcel which was shipped by banggood on 21st april, still isnt delivered to me, it shows the same status daily of rescheduled for pick up (From delhi)

My ecom express tracking id is: [protected]

It shows only one status on daily basis since 23rd april till date, it is really disappointing to see no progress.

Expect a speedy reply from your team.

I have been trying to follow up with my shipment which i did not yet received. However as per the ecom tracking details, it says that it has been delivered..

Awb number - [protected]

I have raised several complaints and each time i had been recieving the same reply that it will be delivered in next 24 hrs. It has been more than a month but still there is not outcome.

Ecom experience has been extremely pathetic and no sense of responsibility is there among the staffs.

I am new seller on snapdeal and recently stsrted my bussiness. I got 4 Orders in last 2 days ans I sheduled my all orders to pickup with ecom express.

Till 4 days they resheduled my pickups and now they marked some of Shipment RTO Lock and others are getting resheduled. No one even called me and no one came to me for pickup.

Here are the AWB No of 4 shipments :-
[protected]
[protected]
[protected]
[protected]

I am totally unsatisfied with Ecom Services. Also called consumer care so many time but no response.

Now only one step remained for me to takelegal action aginst Ecom Express because I am getting fined because of late shipment from snapdeal.

Hello it's laxmanbhai p. Chavda and my contact no. [protected] and my mail id is :[protected]@gmail.com
My order awb no. [protected]

My order is cancelled without contacting me automatically and i need this product any how i also contacted local e com office but no one is answering properly they only ignoring me
If e com is not able to deliver then they should give the contract to other we pay money but very worse service

Now i will watch what ecom is do in case of my order

E com express has not delivered a parcel which was shipped by shipper twice. Ecom has returned the said item twice with out delivering on the address mentioned on parcel instead returned it back to shipper without assigning any reason. Seems ecom is minting money from shipper without sending parcel to desired location. By tracking my parcel through given id it always shows it has reached srinagar, where it has to be delivered but instead of delivering ecom sends it back with out calling the receiver of the parcel.

Dear sir/mam I was a employee of your company and I work as a delivery boy for six month. This complain is regarding my last working month salary, fuel cost and PF. To get my salary end etc I had already contact our cluster head Anendra Sahu but he didn't take any action on it and totally ignore it . My employee code is 45555 please give my salary and etc and I hope you will do it soon.
Thankyou

This is a CoD parcel. 3 days i got a message from Ecom that it's out for delivery. I get one ring misscall from landline and it gets updated as I am not answering which is wrong. Then it gets updated as Address not locatable which is actually a known address. Hight is that it even got updated that I want to return the courier as am not interested.
All my calls to customer care is waste and they are not helpful.

Imagine a courier being in city from 3-4days and is not being delivered. It's a joke.
Mistakes do happen, but the escalation process is damn bad. Ajay

I ordered a mango black t-shirt from myntra online store. Order no [protected]. On 17th of may i got a message, that my product is going to be delivered. The ecom delivery agent didn't give a call throughout the day, and suddenly i received a message at the evening of the product being delivered, which i have not received yet. Kindly solve my problem.

Dear sir ecome express delivery boy jagdalpur dist bastar chhattisgarh didnt home deliver my product. Every time he call me to come pickup your order frome my home to 2km. This is very bad service of ecome express currior service. I am racing every time this problem. My home address is near kalipur vill post titirgaon jagdalpur pin 494001. Plese solve my problem and immideat action against your ecome express agency jagdalpur. If my problem not solve. I will complain in ecomerce ministry.

Hi, my name is girish patel, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
My numbar:- [protected]