Ecom Express Complaints & Reviews

This to inform that i have ordered a product from snapdeal which was supposed to be delivered by the ecom representative. The product was out for delivery on may 8th and the ecom guys called me stating that he is going to deliver but never delivery. The representative was very irresponsible and was not at all customer friendly. I hope these type of people is not going to bring any good for the company. Hope the company will take note of it and do the needful. Even snapdeal is going to get very bad name because of their association with ecom. From now on i will be thinking twice before ordering a product from snapdeal. I hope the company will take note of this and will do the needful.

Jagadish menon
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I had ordered a product from nyka on 2nd of may, which was supposed to be delivered by ecom express by 6 th may. But despite of receiving messages regarding delivery.. The product has not been delivered till now. Repeatedly i got messages that attempt to delivery failed as i rescheduled the delivery time, which was not done by me. On 8 th may i got a call from executive that delivery will be made by 9th. And today it's 11th still not got delivery.. No call no msg now from them, also i have already paid for the product online

I have ordered an item in club factory and the proposed date for the delivery is 10th may. But ecom executive did nt call me yet. When i tracked the product, on may 5th, it shows product returned as the customer was not der. Now it shows rto lock.. Actually anybody called me from ecom.. And the fact is dat may 5th was sunday and all were der at home.. I think they make wrong statements at site... I need my product as soon as possible... I already paid for it... My awb no is [protected]

I had ordered a wildcraft bag from flipkart.. Shipment showed out for delivery on 4th may.. Still not delivered.. No calls made for attempted delivery.. Customer care said dey ll reschedule it.. Agent called n rescheduled it to today i. E. 10th may.. Still no call recieved for delivery.. I am very dissappointed.. Please deliver it asap...
Awb no.[protected]

I have purchased samsung galaxy note 9 from the online store called swaggers for only rs.15000. The seller have cheated me. I received the fraud product. Phone seems to be original but the phones features like ram, internal memory, processor, fingerprint scanner are all faulty and fraud. I want to return the product immediately. I want my money back.

Ecom express is delivering services to following onsite companies which all below are fradulent companies and not registered with mca registrar of companies with the same name how their website name has. And few among them are not having any gstn as well.
These below companies are not submitting their returns to it deprtment. Few of these companies are being operated with the same address

1 willora
2 house of lehengas
3 fastroly
4 daarce
5 saree hub
6 vastrova
7 classora
8 utsav suits
9 jaipu designer
10 doopwo
11 fiabell
12 designer ethnic
13 south sarees
14 matching blouse
15 banaras style
16 glowille

Their address - 110, kuberji textile park - 2, near belgium square, delhi gate, surat. Pincode - 395002.

The actual company name is

Few of above companies are running by the company name dealhop private limited
Directors of the company ashish baid,
Nirmal shyamlal jhawar
Address:

1st floor, 110, kuberji textile park - 2, nr. Meghani tower, tilak maidan, station road, surat surat gj 395003 in
https://www.linkedin.com/in/nirmal-shyam-jhawar-34684a11a/?originalSubdomain=in

Dear sir,

Willlora.com is online shopping fraud company which is not registered with mca of registrar of companies. Ecom express courier service is make agreement with willlora.com as a partner. Ecom express is delivering all th products to the customers who ordered online using willlora.com.

But willlora doesn't have proper customer service, not even one genuine contact number. The ordered products by the customers are not even 1% match with delivered products by willlora through ecom express. We have been continuously raising the concern with ecom express but they are not least bother and still continuing the delivery services to willora.

Regards
Nagraju
[protected]

The people who work for ecom express darjeeling don’t bother delivering the products they’re supposed to. First of all we don’t receive any calls from them and they give excuses saying that our address is unlocatable. This is really troublesome. I haven’t received my order which has reached darjeeling 5 days back, it’s still in their office. It would be better if orders aren’t sent through this courier service.

Worst experience of courier service. I had order titan watch from titan website. And after being out od delivery the delivery person is not able to delivery product since two days. They donot provide the number of delivery person so one can contact with. And the costemor care executive misguides the client. They also msg wrong phone number to contact.

I want refund of my order as the watch i had order is the duplicate one. It is not the same as the one i had seen. Kindly refund my money. The watch is a lot different from the watch i had see. It's totally a fraud case. I had ordered it from a instagram page the maniac store. I had properly discussed all the things with the owner before irdering it and the owner had sent this chinese watch to me. The person had given me a different watch....

I had ordered for three items with CLUB FACTORY order AwB [protected] and COD So[protected] in April 20192019 on COD basis. I was cross checked for genuinity and I received a message from Ecom that they would call me when the delivery is ready. I should be then ready with the cash of RS 1338 approximately. Person from Ecom had come to my house without giving me a call. My mother in law at 89 years had to open the door tell him to come the next day. After that the person didn't turn up n. But I keep getting messages that the address provided by me is not correct.The goods remains undelivered with reasons unacceptable. Why is this happening.why should the delivery boys not show proper responsibility. Why this harassment

Tracking id:[protected]. I cannot call to the delivery executive, i dailed the number sent from ecom through text msg, it says the number does not exist and i’ve tried calling customer care number which also didnt work. Can u ask the delivery executive to call me so tht i can take my order. This is very stupid tht i cannot connect with the number given by the service.

I have ordered a product last week. But after a thorough checking i found that the quantity was not reasonable according to the price. So i decided to cancel the product. They provided a very supportive interaction and suggested me to ignore the delivery since the product was already shipped. But the delivery was undertaken by ecom express. When they reach to me for the delivery i said what i have been advised to do and refused to accept the order. But the person on the other side of the phone simply commented that from next time watch out your brain and eyes before ordering. I was speechless. Though his tone was not sharp but the oratory was too harsh. I have felt insulted and disgusted too. I think to err is human and i am no exception. I am thinking to take a serious action against them.

I’ve ordered an item online from royal enfield, which is shipped by ecom express. My order number is [protected]. I’ve given correct address proof and they told me that you’ve given a wrong address which was unlocatable. It’s been a week and now i rescheduled my order yesterday to deliver it by today.. Today i got a call from ecom express and they confirmed my presence at home. For safety reasons, i bought the number of the delivery guy and called him. He told that he couldn’t deliver the parcel today and he can deliver it tomorrow. He also told that if i want today, i can go to the office and collect the parcel in the office located in nagercoil. I came to the office traveling 15 km, and i saw it was closed. While calling the number, i was told to wait for half an hour. Is this the way you deal with the customers?. I want a response for this complaint. If not, i know how to handle this case

My awb no is [protected], the delivery boy tried attempting on 28 april but i was not available, after that he did not try again and when i called customer care to enquire about it a lady name priyanka is telling that it will be delivered within 48 hrs, i asked her if not delivered then what, to which she is saying call again and hung up the call, what kind of customer service is this, illetrate people are working with your company

Dear customer care,

The parcel has been booked by an amazon seller on date 2 may 2019, but from last two attempts on pick up, the tracking shows pickup failed, shipment not handed over tracking id[protected]

Why is it so, kindly revert back to me, as i am the buyer who purchased the item and unable to communicate with the seller. Amazon is also reluctant to help.

Thanks and regards

Iam order a product the ecommerce has sent product through ecom courier the ecom delivery boy has not delivered the product and identify the address also available and worst behaviour and rudly and roughly talking and bad language using abusing the customer and immediately takeserious action on this issue and don't repeat in future and services ate also bad improve the services.

Very worst service provided by ecom express. Even the customer care is not responding properly. He said that you can google the complain no. Not bothered to respond to the question raised.. As i'm talking they are cutting the line. The delivery guy dint come. He gave a missed cl. Whn i tried to call him back i was not able to contact him.. And he has given a wrong update that consignee refused to get the product. Even somehow i have managed to reschedule the delivery but again the guy didn't come even i didn't get a call from your end about the delivery. The customer care service is very very worst to the core

Awb bill no. - [protected]

Hello Team,
I am Sainath worked in ECOM Hyderabad for 2 years. I need to withdraw the PF amount for my personal use. But my Aadhar and Pan card details are not updated in UAN and asked HR Murali from last two months to add the information in UAN.
He is ridiculous and not responded to any of the emails till now he didn't update anything in UAN.[protected]. Kindly look into this on priority and do the needful.
Regards,
Sainath

I had ordered Maxel Ak 2002 Epilator Pink & White and quantity was two. The package was delivered on April 27 2019 and amount was collected for two pieces. When I opened the package I found only one item that too a wrong one in the package. Right now return is initiated for that wrong item. I mailed to the help centre still the issue is not resolved. I want either one more to be delivered at earliest or please refund the money of the same....