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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
Unresolved
5199
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R
Ranjith the_rider_boy_4300
from Coimbatore, Tamil Nadu
May 4, 2019
Resolved
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Resolved

Address: 629810

I’ve ordered an item online from royal enfield, which is shipped by ecom express. My order number is [protected]. I’ve given correct address proof and they told me that you’ve given a wrong address which was unlocatable. It’s been a week and now i rescheduled my order yesterday to deliver it by today.. Today i got a call from ecom express and they confirmed my presence at home. For safety reasons, i bought the number of the delivery guy and called him. He told that he couldn’t deliver the parcel today and he can deliver it tomorrow. He also told that if i want today, i can go to the office and collect the parcel in the office located in nagercoil. I came to the office traveling 15 km, and i saw it was closed. While calling the number, i was told to wait for half an hour. Is this the way you deal with the customers?. I want a response for this complaint. If not, i know how to handle this case
Jun 8, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our apology for the inconvenience caused. With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 4th May at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express
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    J
    Jay74368
    from Patan, Maharashtra
    May 4, 2019
    Resolved
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    Resolved

    My awb no is [protected], the delivery boy tried attempting on 28 april but i was not available, after that he did not try again and when i called customer care to enquire about it a lady name priyanka is telling that it will be delivered within 48 hrs, i asked her if not delivered then what, to which she is saying call again and hung up the call, what kind of customer service is this, illetrate people are working with your company
    Jun 7, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    May 06, 2019
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings From ECOM Express.

    With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team ECOM Express
    View replies
    Company e com experess ne mera kiya hua order kisi or ko de diya he mujhe mera order kiya hua saman mujhe nahi or snap deal ki side delever shipped is suucess full bata raha he by e e-com express.
    Reply
    Saifi Arif's reply, May 6, 2019
    my order in company of snapdeal woodland belt and wallet e-com express company not deleverd in order place but snapdeal shown the ordered shipped in my address.
    Ecom Express Customer Care's response, May 9, 2019
    Verified Support
    Dear Sir,

    Greetings from ECOM Express

    Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

    Regards,
    Team ECOM Express
    This product is damage and local product plz pick me product immediatly
    Reply
    9129151320's reply, May 6, 2019
    This product is damage and local brand plz return the product
    Ecom Express Customer Care's response, May 9, 2019
    Verified Support
    Dear Sir/Mam,

    Greetings from ECOM Express

    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to register the reverse pick up request.

    Regards,
    Team ECOM Express
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      S
      suman778
      from Aizawl, Mizoram
      May 4, 2019
      Resolved
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      Resolved

      Address: Cachar, Assam, 788005

      Dear customer care,

      The parcel has been booked by an amazon seller on date 2 may 2019, but from last two attempts on pick up, the tracking shows pickup failed, shipment not handed over tracking id[protected]

      Why is it so, kindly revert back to me, as i am the buyer who purchased the item and unable to communicate with the seller. Amazon is also reluctant to help.

      Thanks and regards
      Jun 6, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2019
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from ECOM Express

      We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

      Regards,
      Team ECOM Express
      May 04, 2019
      Updated by suman778       Dear Customer care,

      Kindly ask the seller to provide the product as amazon not helping at this moment and I cannot contact seller directly.

      Please ask pickup personnel to talk to seller, as everyday it is the same outcome. Its a request Madam/Sir.

      Thank You
      May 08, 2019
      Updated by suman778       see whats going on, I have cancelled the order way before(date 6/may/2019) still from two days, your system tracking shows shipment not handed over/ready.

      It means two things one is that Ecom express must be doing something fishy and second the tracking is fraud the updates are not done as per ecom policy.

      I will make sure that company knows about it.

      View replies
      The parcel has been booked by an Realme store.
      "Pickup failed Shipment not hand over" - Please solve this problem. And fast delivery request

      Courier: Ecom Express.
      Tracking id: [protected].
      Order id:[protected].
      Order Placed On 18th Sep 20.
      Reply
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      5 found this helpful
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        M
        majetidurgababu
        from Hyderabad, Telangana
        May 1, 2019
        Resolved
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        Resolved

        Address: Autonagar vijayawada, 520002

        Iam order a product the ecommerce has sent product through ecom courier the ecom delivery boy has not delivered the product and identify the address also available and worst behaviour and rudly and roughly talking and bad language using abusing the customer and immediately takeserious action on this issue and don't repeat in future and services ate also bad improve the services.
        Jun 4, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from ECOM Express

        Please accept our sincere apologies for the inconvenience caused to you. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

        Regards,
        Team ECOM Express
        May 02, 2019
        Updated by majetidurgababu         Iam from Vijayawada About Ecom courier services my order No-812475, AWB[protected], immediately take action on this issue do not repeat it again in future.
        Verified Support
        May 04, 2019
        Ecom Express Customer Care's response         Dear Sir,

        Greetings

        Request you to kindly confirm your tracking number as the given tracking shows delivered on 26th September 2018. Also share your alternate contact number to assist you.

        Regards,
        Ecom Express Team
        May 07, 2019
        Updated by majetidurgababu         [protected] contact number
        View replies
        Tracking id [protected]
        Please send that parcel...
        Reply
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          A
          amit5687
          from Varanasi, Uttar Pradesh
          Apr 30, 2019
          Resolved
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          Resolved

          Address: hotel bachchan palace, d.19/30k,-19/24, Varanasi, Uttar Pradesh, 221001

          Very worst service provided by ecom express. Even the customer care is not responding properly. He said that you can google the complain no. Not bothered to respond to the question raised.. As i'm talking they are cutting the line. The delivery guy dint come. He gave a missed cl. Whn i tried to call him back i was not able to contact him.. And he has given a wrong update that consignee refused to get the product. Even somehow i have managed to reschedule the delivery but again the guy didn't come even i didn't get a call from your end about the delivery. The customer care service is very very worst to the core

          Awb bill no. - [protected]
          Jun 3, 2019
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2019
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from ECOM Express

          Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to delivery as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

          Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

          Regards,
          Team ECOM Express
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            P
            Prasad Gajela
            Apr 30, 2019
            Resolved
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            Resolved

            Address: Begumpet, Hyderabad, Andhra Pradesh, 500055

            Hello Team,
            I am Sainath worked in ECOM Hyderabad for 2 years. I need to withdraw the PF amount for my personal use. But my Aadhar and Pan card details are not updated in UAN and asked HR Murali from last two months to add the information in UAN.
            He is ridiculous and not responded to any of the emails till now he didn't update anything in UAN.[protected]. Kindly look into this on priority and do the needful.
            Regards,
            Sainath
            Jun 1, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Apr 30, 2019
            Ecom Express Customer Care's response             Dear Sir,

            Greetings from ECOM Express

            We regret for the inconvenience caused to you. Please share your Emp code with location to assist you.

            Regards,
            Team ECOM Express
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              P
              poornima poornima
              from Mumbai, Maharashtra
              Apr 30, 2019
              Resolved
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              Resolved

              missing item in my package delivered and also a wrong item in it

              Address: 560076

              I had ordered Maxel Ak 2002 Epilator Pink & White and quantity was two. The package was delivered on April 27 2019 and amount was collected for two pieces. When I opened the package I found only one item that too a wrong one in the package. Right now return is initiated for that wrong item. I mailed to the help centre still the issue is not resolved. I want either one more to be delivered at earliest or please refund the money of the same....
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              E
              Eram Khursheed
              from Patna, Bihar
              Apr 29, 2019
              Resolved
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              Resolved

              Address: Siwan, Bihar

              I ordered a dress from online shopping app till now i didn’t get my shipped order. The track always shows that it’s out for delivery but none of your delivery man calls or delivery the order. After that it should custom was not available. I want my order to be delivered before 2nd may 2019. And now it’s showing that it is ofd locked applied. I had called in customer care twice but no action has been taken i want my order to be deliver as soon as possible before 2nd may.
              May 31, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Apr 30, 2019
              Ecom Express Customer Care's response               Dear Sir,

              Greetings from ECOM Express

              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

              Regards,
              ECOM Express Team
              View replies
              Bad behavior of Superviser medam of Ecom Express Bihpuria Branch
              Reply
              Ecom Express Customer Care's response, May 3, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings from ECOM Express

              We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint

              Regards,
              Team ECOM Express
              I want to return my purse.
              Reply
              Ecom Express Customer Care's response, May 3, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings from ECOM Express

              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

              Regards,
              Team ECOM Express
              Very Poor service..

              Without contacting me delivery people are changing status "customer refused "

              Worst Service they have.
              Reply
              Ecom Express Customer Care's response, May 3, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings from ECOM Express

              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

              Regards,
              Team ECOM Express
              My PUNAYAA CoD shipment [protected] is received today paid with an amount Rs-990/-
              Reply
              Lipi Saikia's reply, Apr 25, 2019
              I want to return my product order no SL15578987319, order no 8510071999. The product quality is very poor. So i want my money return.
              Lipi Saikia's reply, Apr 25, 2019
              I want to return my product order no SL15578987319, order no 8510071999. The product quality is very poor. So i want my money return.
              My contact no 9864635453
              Ecom Express Customer Care's response, May 3, 2019
              Verified Support
              Dear Sir/Mam,

              Greetings from ECOM Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              ECOM Express Team
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                S
                Swati Aaron Tripathi
                from Gurgaon, Haryana
                Apr 29, 2019
                Resolved
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                Resolved

                Address: K-81/A, Kalkaji, Basement, Kalkaji,k-81/A, New Delhi, Delhi, 110019

                I have ordered two shirts from spoyl app but when i checked my parcel then i found that econ express delivered only one t shirt and i paid full payment according to two t shirts where is my another t shirt
                My second t shirt description is
                30a-pink-3xl (Women polo collar stripped t shirt)
                I want my t shirt otherwise just refund my money according to one t shirt because this is very inconvenient.in their invoice they are showing two product in box but they delivered only one product how could they do this so unprofessional they are just resolve my query as soon as possible.
                Jun 4, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Apr 30, 2019
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings from ECOM Express

                Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

                Regards,
                Team ECOM Express
                May 01, 2019
                Updated by Swati Aaron Tripathi                 AWB No. Is [protected]
                Verified Support
                May 02, 2019
                Ecom Express Customer Care's response                 Dear Mam,

                Greetings from ECOM

                Request you to kindly share your tracking number to our [protected]@ecomexpress.in ID as we are unable to view due to protected.

                Regards,
                ECOM Express team
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                  T
                  Thâkør Âmïtsïñh Çhãühäñ
                  from Mumbai, Maharashtra
                  Apr 29, 2019
                  Resolved
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                  Resolved

                  Address: 86-nandanvan-1,near sita nagar,surat, Surat, Gujarat, 395010

                  You are a fake 100%
                  I go to police officer for complain you contact me
                  I returned your product
                  I am very angry with you
                  Abe saale chutiya mere haath me aaja bot maruga tuje puri compony tere gand me ghusa duga saale maderchod ki aulad
                  Abe mene kon si buy ki thi product and konsi deliver hui he
                  Jo deliver hua hena voh yha 100-100 rs me milta he and mene tumko 1000 diye bhosdike
                  Jun 6, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 30, 2019
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings from ECOM Express

                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  ECOM Express Team
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                    C
                    Chandana 08
                    from Kollam, Kerala
                    Apr 28, 2019
                    Resolved
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                    Resolved

                    Address: No 10/37 3rd cross street c.i.t nagar nandanam, Chennai, Tamil Nadu

                    Not good quality and very bad and wt i see in the photos it was not like that not worth of this cost plzz return my fund and pick the order as soon as u come and very bad and wt i see in the photos it was not like that not worth of this cost plzz return my fund and pick the order as soon and not picking call also very bad plzz refund my money and pick the order
                    May 30, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Apr 28, 2019
                    Updated by Chandana 08                     Not good quality and very bad
                    Verified Support
                    Apr 29, 2019
                    Ecom Express Customer Care's response                     Dear Mam,

                    Greetings from ECOM Express

                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    ECOM Express Team
                    View replies
                    I didn't receive my package .. . But it's showing delivered from yesterday... It was a prepaid package..i received a call yesterday by owner of company he said boy will deliver package on 28th April today. But till now I didn't receive my packet. I called up courier boy but no response . Plz help me.
                    Reply
                    [email protected]'s reply, Apr 29, 2019
                    Kon si webside per se magvaya tha?
                    Ecom Express Customer Care's response, Apr 30, 2019
                    Verified Support
                    Dear Mam,

                    Greetings From ECOM Express.

                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                    Meanwhile, you can provide your alternate contact number to assist you.

                    Regards,
                    Team ECOM Express
                    You dileverd Rong product to me can you please change the product fastly because I am not free anytime for receive anything so please doing fastly to change my product
                    Reply
                    Marsh Mallow's reply, Apr 27, 2019
                    You dileverd Rong product to me
                    Ecom Express Customer Care's response, May 1, 2019
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from ECOM Express

                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    ECOM Express Team
                    No any updates my corriur plz process next stege.no any proses last 6 days.i request to you plz solve my problems as soon as possible.i hope you are co- operate. Solve my problem.
                    Reply
                    I got a message saying your product is out for delivery. I waited and got a miss call from the delivery guy ringed not even for a second this same thing happened yesterday as well. Tried calling back to the number but got no response. Please help. Product pin 9922*****. Executive number [protected]
                    Reply
                    Ecom Express Customer Care's response, Apr 30, 2019
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from ECOM Express

                    Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

                    Regards,
                    ECOM Express Team
                    Sir,
                    I received the dead mobile which is not in working condition from ecom express
                    please take action against the company do the needful .

                    With regards,

                    Yesubabu
                    [protected]
                    Reply
                    Ecom Express Customer Care's response, Apr 30, 2019
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from ECOM Express

                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    ECOM Express Team
                    Cloth are not selected by me I selected other cloth but supply other by you
                    Reply
                    Ecom Express Customer Care's response, Apr 30, 2019
                    Verified Support
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly contact your shopping portal in this regards.

                    Regards,
                    Team Ecom Express
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                      P
                      Puja Shirsath
                      from Bhusawal, Maharashtra
                      Apr 28, 2019
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                      Address: Delhi gurgaon, Nashik, Maharashtra, 422101

                      After calling customer care on number [protected] he said u will get your money back but for that you need to download app anydesk remote access and give ur banking details to send money within a minute he withdrawn my amount.
                      I have already taken legal action against customer care service center. I want my amount 45000/- back. Ecom express is a fake site where several people are fooled.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      My spoyl app account order round nick t-shirts order 17 days back, but thats iteam out for delivery but iam not received any Correar and any other call only revive delivery alert massages only place my order I'd number[protected] this is tracking I'd
                      Reply
                      Veera Perabathula's reply, Apr 26, 2019
                      Send my Correar
                      Ecom Express Customer Care's response, Apr 30, 2019
                      Verified Support
                      Dear Sir,

                      Greetings from ECOM Express

                      Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8508873156 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                      Regards,
                      Team ECOM Express
                      The delivery boy is not coming within 9 am to 10 am and not even between 6pm to 7 pm. I am a working professional, how can I stay at 12 o clock to receive the order. How pathetic the system. He is just denying in the above time. And massage coming that I am not available.
                      Reply
                      Ecom Express Customer Care's response, Apr 30, 2019
                      Verified Support
                      Dear Sir/Mam,

                      Greetings from ECOM Express

                      Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                      Regards,
                      Team ECOM Express
                      Hi IAM Athira I want to cancel my order SL[protected] from suit label they haven't delivered yet so I want to cancel the order.This is fraud company please so not become partner with them.tracking I'd
                      [protected].
                      Reply
                      Ecom Express Customer Care's response, Apr 30, 2019
                      Verified Support
                      Dear Mam,

                      Greetings from ECOM Express

                      Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                      Regards,
                      ECOM Express Team
                      I didnt get my shipment yet please arrange delivery as soos as possible producut awb is[protected]
                      Reply
                      Ecom Express Customer Care's response, Apr 30, 2019
                      Verified Support
                      Dear Sir,

                      Greetings from ECOM Express

                      Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 407749224 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                      Regards,
                      Team ECOM Express
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                        P
                        Puja Shirsath
                        from Bhusawal, Maharashtra
                        Apr 27, 2019
                        Resolved
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                        Resolved

                        Address: Nasik road, 422101

                        I order a kurti online on date 20 april 2019.
                        I received other kurti which i didn't not order. After paying money on delivery he said mam don't open the parcel. Opened it afterwards. I m sending the photo of the kurti below. Please return my cash or else i may take legal action against you for fooling people online.
                        My order details are order no. Ft[protected]
                        Order date[protected]:25:52
                        Product type cod
                        Quantity 1
                        Value 750/-
                        Item description kurti-10512*m (1)
                        May 30, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 29, 2019
                        Ecom Express Customer Care's response                         Dear Mam,

                        Greetings from ECOM Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        ECOM Express Team
                        View replies
                        Dear sir/mam please pickup this item defrent Sony power bank and bluetooth please return your item and bluetooth please refund my money..thank u
                        Reply
                        Ecom Express Customer Care's response, Apr 30, 2019
                        Verified Support
                        Dear Raghvendratiwari,

                        Greetings from ECOM Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        ECOM Express Team
                        I want to return saree because the quality of the saree is not good
                        Reply
                        Ecom Express Customer Care's response, Apr 30, 2019
                        Verified Support
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly contact your shopping portal to arrange the reverse pick up.

                        Regards,
                        Team Ecom Express
                        I b h vijayalakshmi has ordered pink kurti for 690 rs
                        But the kurti is so worst u re cheating the people the return policy is also not there in the website. I want my cash back.
                        Order no FT[protected]
                        Reply
                        Ecom Express Customer Care's response, Jun 26, 2019
                        Verified Support
                        Dear Mam,

                        Greetings from ECOM Express

                        Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        ECOM Express Team
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                          S
                          Sreeom
                          from Mumbai, Maharashtra
                          Apr 27, 2019
                          Resolved
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                          Resolved

                          Address: Angul, Odisha, 759147

                          This is to inform you that my shipment with awb[protected] has not yet been picked up. It has been since from 19th of march 2019 and it is till now the item has not been picked up. Whenever i phone your customer service they say me to wait 24-48 hours and after that nothing happens! I have been waiting and these don't even solve my issues. Please ecom do it as soon as possible. And please give a call before pickup as last time there was no call.

                          Regards,
                          Jugal kishor sahoo
                          May 28, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2019
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from ECOM Express

                          Please accept our apology. With reference to your query regarding the Reverse Pick up tracking number[protected], we are coordinating with the concerned team to get this Reverse pick up arranged at the earliest.

                          Regards,
                          ECOM Express Team
                          View replies
                          I want return product the product I ordered not similar to what I get.the prize was 1000 the quality of dress is very poor.i need my cash back . when I get my product am totally upset.i called customer Care nobody attending.pleae accept my complaint.
                          Reply
                          Ecom Express Customer Care's response, Apr 30, 2019
                          Verified Support
                          Dear Riya Ouseph,

                          Greetings from ECOM Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          ECOM Express Team
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                            M
                            Mahesh Moger
                            from Bengaluru, Karnataka
                            Apr 28, 2019
                            Resolved
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                            Resolved

                            Address: Briged teck park, Tower B Whitefield, Bangalore, Karnataka, 560066

                            I want to return the product which I have oder from you now it's too large from my size so that I want return the product. Thing is nobody picking the call . I have dailed the no which you have mentioned in the package. Please ask any one to contact me and my order no 9013519 and AWB no [protected]. please ask any one to contact me My cell no [protected].
                            May 31, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 29, 2019
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from ECOM Express

                            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                            Regards,
                            ECOM Express Team
                            View replies
                            Plz sir last 8 days no any updates next stage my parsal .plz help me can you fast prosesoer as soon as possible? My AWB no is [protected].
                            Reply
                            Ecom Express Customer Care's response, Apr 30, 2019
                            Verified Support
                            Dear Sir,

                            Greetings from ECOM Express

                            Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                            Regards,
                            Team ECOM Express
                            I got a message saying your product is out for delivery. I waited and got a miss call from the delivery guy ringed not even for a second this same thing happened yesterday as well. Tried calling back to the number but got no response. Please help. Product pin 9922*****. Executive number [protected]
                            Reply
                            Product not received yet, but sms come product delivered self
                            Reply
                            Ecom Express Customer Care's response, Apr 30, 2019
                            Verified Support
                            Dear Satyam Sangeet,

                            Greetings From ECOM Express.

                            Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

                            Regards,
                            Team ECOM Express
                            Tracking ID[protected] not getting delivered by the company despite the product reached to their hub.field boy is saying he does not have time and will deliver in 3-4days.
                            Reply
                            Ecom Express Customer Care's response, Apr 30, 2019
                            Verified Support
                            Dear Sir/Mam,

                            Greetings From ECOM Express.

                            With reference to your query regarding the AWB number 998268789, as per our records the said shipment has been delivered 22 Apr, 2019 at 20:02 hrs on the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                            Regards,
                            Team ECOM Express
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                              P
                              Pp2019
                              Apr 26, 2019
                              Resolved
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                              Resolved

                              Address: Darjeeling, West Bengal, 734101

                              My shipment ordered from amazon was returned to the seller today. Noone from ecom express in darjeeling contacted me. They have wrongfully updated the tracking details saying that they delivered to wrong address. Usually other courier services contact you if the address details are not sufficient. I spoke to ecom express customer service member (Juhi) and she asked me to wait for 48 hours. I requested her to provide me with the local contact number so that i can collect the shipment myself but she insisted that she cannot help me with the details. I required this item urgently therefore i am more than happy to collect it on my own even if it's in siliguri. The lack of customer support with ecom express has given me a very bad experience and i would never recommend anyone to use ecom express.
                              May 30, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 27, 2019
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings From ECOM Express.

                              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you on your complaint to get this investigated to avoid such incidence in future.

                              Regards,
                              Team ECOM Express
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                                H
                                Haritha Sherin
                                from Mumbai, Maharashtra
                                Apr 25, 2019
                                Resolved
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                                Resolved

                                Very worst service provided by ecom express.. Always delivery issues in ecom express.. Even the customer care is not responding properly.. Not bothered to respond to the question raised.. As i'm talking they are cutting the line. I requested the delivery boy to deliver the product in the evening since i was at work. But he dint come. The next day also he gave a missed cl. Whn i tried to call him back i was not able to contact him.. And he has given a wrong update that consignee refused to get the product. Even the customer care service is very very worst to the core
                                May 29, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from ECOM Express!

                                Please accept our apology for the inconvenience caused. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                                Regards,
                                Team ECOM Express
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                                  M
                                  mathapati
                                  from Pune, Maharashtra
                                  Apr 24, 2019
                                  Resolved
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                                  Resolved

                                  Address: 412205

                                  The courrier boy didnt wait for me to pay him & get the product, i want again but not responding
                                  Awb no[protected]   replace all
                                  Jun 5, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from ECOM Express!

                                  We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

                                  Regards,
                                  Team ECOM Express
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                                    N
                                    naveensingh01
                                    from New Delhi, Delhi
                                    Apr 22, 2019
                                    Resolved
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                                    Resolved

                                    Address: Ward No.-5, Chobyana-2, Anjani Nagar, 284126

                                    Ecom express delivery boy service is not good and system is also not gud so plz change this.
                                    I have 5 time complaint but they closed complaint with fake remarks.

                                    Delivery boy was not delivering the products booked online in medlife the ecom express was kept the hated system of calling they will call us they say u got an product but they won't come even we say the details of our address what type of service is this we wait as long so plz retifie this issue as soon as possible...
                                    Regards
                                    Naveen singh
                                    Awb no. [protected]
                                    Mobile no. [protected]/[protected]
                                    May 25, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 24, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from ECOM Express!

                                    With reference to your complaint regarding non receipt of AWB number [protected], the said shipment has now been delivered on 23rd April at 5:25 pm at the registered address. We regret the inconvenience caused to you due to the said incidence. Please feel free to write back in case you would require any further assistance on the same.

                                    Regards,
                                    Team ECOM Express
                                    View replies
                                    [protected] My order has been not delivered
                                    Reply
                                    Ecom Express Customer Care's response, Apr 25, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings from ECOM Express

                                    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8507046133 has been returned back to your shopping portal as we were unable to delivery as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,
                                    Team ECOM Express
                                    Not original product and (sony power bank)
                                    plz- return my funds
                                    Reply
                                    Ecom Express Customer Care's response, Apr 25, 2019
                                    Verified Support
                                    Dear Sir,

                                    Greetings from ECOM Express

                                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                    Regards,
                                    ECOM Express Team
                                    Wrong product delivered
                                    Reply
                                    Ecom Express Customer Care's response, Apr 25, 2019
                                    Verified Support
                                    Dear Mam,

                                    Greetings from ECOM Express

                                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                    Regards,
                                    ECOM Express Team
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                                      A
                                      Anseef Azeez
                                      from Delhi, Delhi
                                      Apr 20, 2019
                                      Resolved
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                                      Resolved

                                      showing delivered but I didn't get the package

                                      Address: Parelil house, South Vazhakulam P.O, Ernakulam, Kerala, 683105

                                      I ordered a product from banggood. Today the delivery guy called at the number i've given and asked for an alternative mobile number and told that he will call when he reach the landmark i've given but he didn't called or delivered the product. When i check the status online it shows delivered in the website. The number i've given was my mom's number because i can't attend calls when i'm at work. A message i got is attached with this. The...
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