Ecom Express Complaints & Reviews

I am new seller on snapdeal and recently stsrted my bussiness. I got 4 Orders in last 2 days ans I sheduled my all orders to pickup with ecom express.

Till 4 days they resheduled my pickups and now they marked some of Shipment RTO Lock and others are getting resheduled. No one even called me and no one came to me for pickup.

Here are the AWB No of 4 shipments :-
[protected]
[protected]
[protected]
[protected]

I am totally unsatisfied with Ecom Services. Also called consumer care so many time but no response.

Now only one step remained for me to takelegal action aginst Ecom Express because I am getting fined because of late shipment from snapdeal.

Hello it's laxmanbhai p. Chavda and my contact no. [protected] and my mail id is :[protected]@gmail.com
My order awb no. [protected]

My order is cancelled without contacting me automatically and i need this product any how i also contacted local e com office but no one is answering properly they only ignoring me
If e com is not able to deliver then they should give the contract to other we pay money but very worse service

Now i will watch what ecom is do in case of my order

E com express has not delivered a parcel which was shipped by shipper twice. Ecom has returned the said item twice with out delivering on the address mentioned on parcel instead returned it back to shipper without assigning any reason. Seems ecom is minting money from shipper without sending parcel to desired location. By tracking my parcel through given id it always shows it has reached srinagar, where it has to be delivered but instead of delivering ecom sends it back with out calling the receiver of the parcel.

Dear sir/mam I was a employee of your company and I work as a delivery boy for six month. This complain is regarding my last working month salary, fuel cost and PF. To get my salary end etc I had already contact our cluster head Anendra Sahu but he didn't take any action on it and totally ignore it . My employee code is 45555 please give my salary and etc and I hope you will do it soon.
Thankyou

This is a CoD parcel. 3 days i got a message from Ecom that it's out for delivery. I get one ring misscall from landline and it gets updated as I am not answering which is wrong. Then it gets updated as Address not locatable which is actually a known address. Hight is that it even got updated that I want to return the courier as am not interested.
All my calls to customer care is waste and they are not helpful.

Imagine a courier being in city from 3-4days and is not being delivered. It's a joke.
Mistakes do happen, but the escalation process is damn bad. Ajay

I ordered a mango black t-shirt from myntra online store. Order no [protected]. On 17th of may i got a message, that my product is going to be delivered. The ecom delivery agent didn't give a call throughout the day, and suddenly i received a message at the evening of the product being delivered, which i have not received yet. Kindly solve my problem.

Dear sir ecome express delivery boy jagdalpur dist bastar chhattisgarh didnt home deliver my product. Every time he call me to come pickup your order frome my home to 2km. This is very bad service of ecome express currior service. I am racing every time this problem. My home address is near kalipur vill post titirgaon jagdalpur pin 494001. Plese solve my problem and immideat action against your ecome express agency jagdalpur. If my problem not solve. I will complain in ecomerce ministry.

Hi, my name is girish patel, i ordered a smart wearble ring from ecom express, but the smart wearable ring is not supporting in my phone, i called the delivered boy so many times but he didn't pickup the call, now iam fedup so can please help me out to change the product, either return the product or refund my money please revert me back as soon as possible.
My numbar:- [protected]

Hi ecom express team,

This is srinivasu and i have ordered woodland shoe on flipkart and it was delivered today through ecom express

Delivery item code ecom express - [protected]

Here i have attached the delivery details also.

The ecom express delivery boy delivered the same to me. But the boy was very rude even doesn't have sense to talk with the customers. I was just looking my courier and the boy shouted at me and talked some abused words in local language "kannada". Is this the behavior or manner to talk with the customer. Plz trained them first then send them to the respective customer.

My personal advise dont recruit this type of cheap fellows and dont spoil your company name. (Too much rude behavior).

Regards,
Srinivasu r

I ordered jeans fashionable theree combo shirts but delivered delivery boy but i open the product different waste products delivered.. Fraud please i don't want this product i want to return this product. I want to cancel the product waste of time waste of money to this fraud company products please give me my money and take to the your product return

A pick up was assigned to ECom on 07th May 2019 and executive called me on 08th May. I asked him to collect the package on 09th of May and he agreed.
the very next day no pick up was done. and I was informed upon contacting the customer care that the pick-up was canceled because the customer refused the same - I was not asked or informed about the same earlier.
Regularly since 09th of May, I am calling customer care requesting the same pickup and getting false assurances of 24-48 hours for the pick-up every day.
After waiting for more than 150 hours and calling customer care for more than 40 times, on the 14 th of May I was informed that pick will be arranged either today or on the 15th May.
Tried to get the details of the pick-up agent but was refused and assured that pick-up will be definitely done today.
again at 0830pm contacted customer care and informed that pick-up could not be done, because the customer refused the same.
Note that once again I am not provided with any details of the agent, no one contacted me or no one attempted the pick-up at my home.
This kind of service is really exasperating and unbearable.

Poor work done by ecom excutive in noida they dont delievered my product on time. And i requested them that its very neccessory for me bt they told yes mam aj deliever ho jaega kaise bhi after attend my 6 call they told me ki nhi ho paega ab aj to jbki mrng se unko bola ki aj kaise bhi kra dena bhaiya to they said yess mam 8 bje tk kaise bhi ho jaega maine kl hi complain ki to bhi ki kl aoko mil jaega apka saman jbki maine btaya tha inlg ko ki meri train hai kl ki mrng ki to aj chaiye hi 6 bje tk hr call me bola sbne ki aj hoga then sudden 6 bje ke baad bolne lge nhi hoga yha roj roj job chord kr koi ghr nhi baith skta aur mujhe mera saman aj hi chaiye

Hello,
My name is Anand Sriram. AWB no: [protected], i have a courier to collect from Ecom Express from past 1 week,
But none is delivering my parcel. I contacted customer care for more that 10 times, each time they will tell it will be delivered within 24-48 hours, again i dont get any call from delivery executives. Atleast I requested them that i can collect the courier by self. They have given 2 mobile numbers and these are all invalid numbers. Again i tried to speak with higher authority and Mr. Krishna gave me another mobile number i.e ‭[protected]‬. This number rang twice nobody answered my call. Later this number is also switched off.
I want my courier at the earliest. Please find a solution for the concern. Hoping for your response.
Thank you,

Anand Sriram
[protected]

Hello ecom team,

I have raised a product pick-up request 16 days ago which I purchased through flipkart. And it is supposed to be picked up by ecom express executive. Everyday, i am getting a message that somebody will come to collect it from ecom express. But, at the end of the day, nobody is coming to pick it up. The last date of return is 16th may 2019.
AWB no. for the reverse pick up is[protected] in the name of Kajal Mishra, to be picked from 16-pss plaza, pathpartner technology, new thippasandra main road, bengaluru-560075.
I want the product to be picked up before the due date and please send me the contact detail of the person who will come to pick it up. Please look into the matter as soon as possible.
Thanks!

Few days back, i ordered one jeans and one top through myntra, and few days before i received a message that they were unable to deliver my order and another message was for that i was unavailable, your delivery boy didn't even called me once. While connecting call, the calls are not received. Yesterday ecom express asked the reason and i submitted that too and asked another date for it. Which was today 14th may 2019, but today i again received the message that i was unavailable, how i could be unavailable when they didn't contacted me neither called me. I regret to say but this is the worst delivery service i ever came across. I need my products as soon as possible. Try to increase your customers service. Totally fed up with this behaviour. Never gonna recommend any one about ecom express.

Order no gtb[protected], invoice no 1799, i have ordered a jbl clip 3 bluetooth speaker and tws earbuds on the website on combo offer. But i recieved a wrong products with ultimate damage. I need the money back asap. I ordered from a website called getsby.in the ecom express courier pin number is [protected]. You have to take severe action on this fraudulent. Otherwise...??
Thank you.

I have ordered a product through amazon and it has to be delivered on 11th may as per the msg received. But they called me one time and i could not pick up the call. They mentioned wrong address. I dont know if they call not picked up, how can they say wrong address. They didnt attempted to deliver after that, in spite of complaining twice through customer care. First time the customer care executive promised me to deliver on 12th but didnt. Again today i raised a complaint and they said by tomorrow they will deliver. The worst part is i cannot contact the executive with the number given in the msg. [protected].
Also i went multiple times to the delivery centre in maraimalai nagar, but it was locked and i do not know the timing when they close.
This is the first time i am experiencing this kind of issue. Even after this i have received a product delivered to the same address by other courier service.

I ordered some stuff from meesho amounted rs.420, the courier guy took rs.720 and didn't return the balance and went away, he didn't call me so don't have his number either. Tracking number is [protected] and city where the courier is delivered is sultanpur and delivery date is 13 may. It is really very unprofessional, he must have return the rest amount. Kindly resolve this.

Ordered a pair of earbuds (Earphones) from gonoise. On 13 may itself, i got the message from noise that my product had been scanned at dc which is hardly 10mins from my home so they were able to deliver the package in may13 itself but they kept it for the next day (May 14).in may 14 morning 8 a. M. I got the message that my package is out for delivery but till now it hasn't been delivered when i am trying to contact the delivery person (Sabhyasachi barik) he is saying i am out of the town it will take more 1-2 hours to deliver the product..
Simply ridiculous if they want to deliver the product at afternoon time then why they forwarded the message in early morning 8 am
Not satisfied with the hospitality.

As i ordered a combo offer of jbl clip 3 bluetooth speaker and tws earbuds on getsby.in, but i didn't receive exactly what i have ordered on the website. And the recieved package was damaged product. I will attach the video and the photos of the recieved package. You need take this fraudulent has to take immediate action towards the required person.
Thank you.