Ecom Express Complaints & Reviews

Address: Siwan, Bihar, 841416

Website: Myntra

My order doesn't get pickup from 8 days. Pickup agent don't make calls on my number. Awb no is[protected]. Please help me to get my refund. And also inform the pickup agent to make the call on my number [protected]. And the service of ecom express in my my area is also very poor please make some corrections and make them customer friendly. As i have tried to make several call in call centre also but they only apologise. They don't make any solution.

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Ecom Express customer support has been notified about the posted complaint.

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Address: 533001

Worst, poor, negligence, irresponsible and rude behaviour of ecom express delivery boy. Vvv delay deliver service, shipped on 11~11~18,. Item reached to my location last night but i didn't receive it till now and if i call the delivery boy he said that he is busy and will deliver it only if possible, which shows he is irresponsible and his negligence.in fact the behaviour and his way of communication towards the costumer is too rude. And at last ecom express service is toooooo poor. And also all the contact numbers of ecom express services are not working (Worst service ever). So i want a callback from ecom express complaint manager right now..

Dec 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Nawazj,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: West Champaran, Bihar, 845455

Website: www.ecomexpress.in

What a # company is ecom express...
I was not expect from them...
Yesterday an ageng of ecom express was called me and told that tomorrow will ship my product with awb no.[protected].. So that i was waiting the courier boy (Mob.-[protected]).. After noon i called the courier boy he told me that " mere pass abhi time nahi hai product ki delivery ke liye jab aapke taraf aaunga to dunga"... Wow such a worst experience for me from the brand courier company ecom express..
If tomorrow will not ship my product than i will definitely go in consumer court... Its my warning â  to ecom express..
Really too pathetic experience for me by ecom express ð¢ð¢

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Saurav,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We shall cross check with our delivery center and try to get this delivered at the earliest.

Regards,
Ecom Express Team

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Address: Sitapur, Uttar Pradesh

The delivery boy has arrived and called me but i have told him that wait for a min. My father is coming but he called me and returned back when my father arrived there no one was there. I have scheduled the order for next day but the courier boy not arrived only. Please deliver my courier fast or if not possible so i"ll cancel it and order from any other site. Please it's urgent...

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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J

Jyesh

from Mau, Uttar Pradesh

Nov 16, 2018

I already shipped at 23 Oct, its taking more time for delivery that create mentally problems so plz send courier very very bad service

courier not delivered yet. - Comment #3272382 - Image #0

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Number 519939769, the said shipment has reached the delivery center. We shall coordinate with our center to get this resolved.

Regards,
Team Ecom Express

A

Arpana Bhatt

from Jammu, Jammu and Kashmir

Nov 16, 2018

Hi there.sorry to say but your service has disappointed me.My club factory Return order was taken by your service and the after tracking it is still showing that it is at India one from past 5-6 days.What the hell is wrong with your service? deliver My courier asap to the delivery center and then to club factory.

courier not delivered yet. - Comment #3272398 - Image #0

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Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Aparna,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

S

Shibil S

from Payyannur, Kerala

Nov 16, 2018

CAncel my order with no #ZO[protected] it has placed accidentally by someone. I didn't ordered it. So i can't received or pay for it. So cancel my order... Cancel cancel cancel... Cancel # ZO[protected]... Cancel cancel cancel...

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Shilbil,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

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Address: Vellore, Tamil Nadu, 632004

Website: Instagram

I got duplicate product I hate this product I need my money back its very worst product I have ever seen this much worst product in my life that much had it is. I don't need my money I got this one only for my official purpose but I got very worst pls take my product I got duplicate which cost just 100 but I paid 1100 its very wrong and u can't cheat u r customer like this

+1 videos

Dec 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 15, 2018

Updated by Sharmi1431 V bad

Verified Support

Nov 20, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the Reverse pick up.

Regards,
Team Ecom Express

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Address: 209732

I have ordered a vega cruiser helmet from amazon, it was showing shipping availability on my pincode. But delivery guy call and asked to collect your package from kannauj, which is 18 km away from my pin code 209732.
I called to customer care, he re-arrange the shipping, next day he never call me and update that, i refused to accept it.
It's very shameful and very-very poor service and people working with this organization is not justifying their salary and this is not positive sign to the organisation.

Organisation should look after the working way of their employee. I never recommend to amazon to work with such organisation.

Bloody # service provider.

Dec 17, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Ecom Express Customer Care's response Dear Suresh,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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R

rajprabhat93

from Amarpur, Bihar

Nov 16, 2018

My self prabhat Kumar
My AWB No[protected]
I m highly frustrating to your service.
Why are you stop my parcel what's your problem behind it
Please solve my problem
Thanks & regards
Prabhat Kumar
[protected]

vega cruiser helmet - Comment #3272392 - Image #0

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Raj,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,
Team Ecom Express

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Address: 274301

You guys are wrongly updating that delivery attempted and customer not available but no one came to deliver the product and the delivery agent number given by you guys [protected], this person says on calling that i don't work for ecom now. Please get my product delivered. What you guys are doing and why giving wrong information. If you can't do it just deny it but please don't give fake promises to the customers. My shipment tracking number is[protected].

Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Pankajvits,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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H

Hemuverma

from Raigarh, Chhattisgarh

Nov 15, 2018

My product with AWB NO.[protected]
Amount 6999rs I have not found and today i have received msg by ecom it will be delivered 11:55 am
But I have not found my order then I'll talk to courier boy he said he don't know this shipment.
Then 2:17 pm it will again show out for delivery
Please solve my complained

delivery of my product - Comment #3270811 - Image #0

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Ecom Express Customer Care's response, Nov 19, 2018

Verified Support

Dear Hemuverma,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

M

marine vel

from Tiruchirappalli, Tamil Nadu

Nov 15, 2018

I got this message from ecom exp on 03 November Dear Customer, your CLUBFACTORY "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected] but that sales man big cheater he didn't contact me and i couldn't contact with him by this number

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Marine,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered with the confirmation of OTP. Please check if you shared OTP with anyone. Request you to kindly cross check and confirm to assist you further.

Regards,
Team Ecom Express

T

Tejas Chavanke

from Pune, Maharashtra

Nov 15, 2018

I want to return my product please you tell me process the saree in imges and the saree is deliver is very differnt i dint like this saree

Reply

Ecom Express Customer Care's response, Nov 19, 2018

Verified Support

Dear Tejas Chavanke,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

A

Amit amar

from Muri, West Bengal

Nov 16, 2018

I had been continuously told for last 4 days that my parcel whose AWB no.is[protected] will be delivered today but at the end of the day it is being rescheduled... I am fed up of this rescheduling and calling again and again to customer care...

Reply

Ayush Kumar Kedia's reply, Nov 17, 2018

Mera bhi abhi tak delivery nahi huwa hai

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We shall cross check with our center and try to get this resolved.

Regards,
Ecom Express Team

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Address: Hyderabad, Andhra Pradesh, 500001

Iam shalini from hyderabad and i have placed an order on dealhatke with you having courier partner i want to cancel my product with tracking id[protected] of value rs 1498 because i am not present in my city and i have already told to dealhatke to cancel my order but they were told me the product is dispatched now so plz cancel my order with dealhatke order id[protected] and plz cancel it now...

Dec 14, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Ecom Express Customer Care's response Dear Sonu Aneesha,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

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S

Subhrajyoti@1

from Bahula, West Bengal

Nov 13, 2018

I have ordered a reebok shoe from paytm mall. The parcel was out for delivery by Mr.Rajib Gorai but I didn't receive the parcel. They didn't contact me, on the contrary they said that I refused to accept the parcel. The awb number is[protected].

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 6th November. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,
Team Ecom Express

M

Mehul Dhalavaniya

from Vyara, Gujarat

Nov 15, 2018

My courier no.[protected] is more than 7 days in Ambala stay but he didn't despatch my article in last 7 day

Why?

Reply

Mehul Dhalavaniya's reply, Nov 13, 2018

.

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Mehul,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. 08376888888.

Regards,
Team Ecom Express

M

mridul_malhotra

from Indore, Madhya Pradesh

Nov 15, 2018

My Shipment with Awb No.[protected] shipped through Ecom Express on 18th October has not been delivered since 1 month. No tracking update from 3rd of November on Ecom Express website. I have already made numerous calls to Ecom Express Consumer Care number but all in vain. Enough! Legal action against this Ecom Express soon.

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Address: 600089

Hi, I am Chandini Nayak. I ordered a shoulder bag on Club factory which was to be delivered to me on 1st november through your service. But later that day, i received a message that i was unavailable and hence the product was not delivered which is weird cuz i didn't receive any call from the delivery guy. Later it asked for another day for delivery which was 5th november...the result is same. Later when i checked on Club Factory a message showed that delivery was not possible due to Diwali and will atempt the next working days. I still haven't received any call.
And now when i tracked my order...the current status is "shipment returned".

Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Chandini Nayak,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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H

hemkanth.s

from Coimbatore, Tamil Nadu

Nov 16, 2018

It’s almost a week, no new status has been updated regrading my package information. When ever I check the tracking details I get the repeated status of “pickup rescheduled for next day, Assigned for pickup and out for pick” for everyday. When will I get my package!.

My AWB number :[protected]

shipment returned - Comment #3272188 - Image #0

shipment returned - Comment #3272188 - Image #1

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Hemkanth,

Greetings From Ecom Express

Thank you for writing to us.With reference to your query regarding the airwaybill number 282028743, the said shipment is out for delivery you may receive the same shortly.

Regards,
Team Ecom Express

L

Lokendra Mahant

from Isagarh, Madhya Pradesh

Nov 16, 2018

I was getting info about this smart watch by looking at this but accidentally pressed buy button and some asked about me.I felt it am asking for some information so gave please cancel my order

Reply

Lokendra Mahant's reply, Nov 11, 2018

I was getting info about this smart watch by looking at this but accidentally pressed buy button and some asked about me.I felt it am asking for some information so gave please cancel my order

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Lokendra,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team

N

Nayan kaur

from Jamshedpur, Jharkhand

Nov 16, 2018

Sir mere saath ecom express ka courier partner jiska mobile no -[protected] hai.ne mere paas ya mere mobile pe sampark kiye bina mera order cancill car diya gya, aur mere pass massage kar diya ki order accept nhi kiya. Kripya mera order mujhe deliver kiya jaye.aur courier agent ko panishment kiya jaye taki future me kisi ke sath fraud nhi kar ske.

Reply

Ecom Express Customer Care's response, Nov 20, 2018

Verified Support

Dear Nayan,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: West Champaran, Bihar, 845455

Tomorrow is our big festival.. That's why have ordered the product. The produst was out for delivery and courier boy had called me for confirmation of place where the product will deliver bit not delivered.
And now i am calling this courier boy but my number is in black listed.
So i would like to request you to please look in to this matter. Ecom express has good courier service but unfortunately i don't know why it is happening..
Very pathetic service.

Dec 14, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by Saurav kumar Dey For more reference contact [protected]
Awb no.[protected]

Verified Support

Nov 13, 2018

Ecom Express Customer Care's response Dear Saurav kumar Dey,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

Nov 15, 2018

Updated by Saurav kumar Dey What a ### company is Ecom Express...
I was not expect from them...
Yesterday an ageng of Ecom express was called me and told that tomorrow will ship my product with AWB no.[protected].. So that I was waiting the courier boy.. After noon I called the courier boy he told me that " MERE PASS ABHI TIME NAHI HAI PRODUCT KI DELIVERY KE LIYE JAB AAPKE TARAF AAUNGA TO DUNGA"... Wow such a worst experience for me from the brand courier company ECOM EXPRESS..
If tomorrow will not ship my product than I will definitely go in consumer court... Its my warning â  to ecom express..
Really too pathetic experience for me by ECOM EXPRESS ð¢ð¢

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N

Nandini Gururaj Sunagar

from Bengaluru, Karnataka

Nov 13, 2018

Please I would like to return my order product. N please refund my money back guarantee. Order number is.[protected]

Reply

Nandini Gururaj Sunagar's reply, Nov 10, 2018

Return n please refund me

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Nandini,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

D

dudukou

from Mumbai, Maharashtra

Nov 13, 2018

I ordered a kurti from myntra which was to be delivered on October 31st via Ecom express courier. When I tracked my package, ECOM website shows false claim as package delivery postponed by the customer when infact I have not received any calls from them. I am very disappointed. Please help

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

S

shivu.s7

from Hosur, Tamil Nadu

Nov 15, 2018

Hi my name is shivu I have booked Nokia 8110 but given other company name mobile

Reply

C

csathish100

from Tiruchirappalli, Tamil Nadu

Nov 15, 2018

Sir, I order pendrive in flipcart. Still now parcel not received. But from ecom courier boy updated as parcel delivered. Amount already paid for this item. I need my parcel or my amount. AWB NO:[protected].

Reply

Ecom Express Customer Care's response, Nov 19, 2018

Verified Support

Dear Sathish,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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My Shipment with Awb No.[protected] shipped through ECOM EXPRESS on 18th October has NOT been delivered since 1 month. No tracking update from 3rd November on Ecom Express website. I WILL SOON BE TAKING LEGAL ACTION AGAINST THE COURIER COMPANY "ECOM EXPRESS" AND WILL DEMAND FOR COMPENSATION FOR ALL THE MENTAL HARASSMENT ECOM EXPRESS HAS GIVEN ME. I have already made numerous calls to Ecom Express Consumer Care number but my shipment is still UNDELIVERED from past 30 days. ENOUGH! LEGAL PROCEEDINGS SOON AGAINST ECOM EXPRESS!

+1 photos

Nov 16, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Mridul,

Greetings From Ecom Express.

With reference to your query regarding the reverse shipment no.[protected], is currently in transit to BENGALURU. You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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Pathetic Courier Company in the entire universe. My Shipment with Awb No.[protected] shipped through ECOM EXPRESS on 18th October has NOT been delivered since 1 month. No tracking update from last 10 days on Ecom Express website. I WILL SOON BE TAKING LEGAL ACTION AGAINST THE COURIER COMPANY ECOM EXPRESS AND WILL DEMAND FOR COMPENSATION TOO FOR ALL THE MENTAL HARASSMENT ECOM EXPRESS HAS GIVEN ME. I have already made numerous calls to Ecom Express Consumer Care number from last 30 days but My Shipment is still UNDELIVERED from past 30 days. ENOUGH! LEGAL PROCEEDINGS SOON AGAINST ECOM EXPRESS!

+1 photos

Nov 16, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Pathetic Courier Company in the entire universe. Ecom Express works at snail speed. My Shipment with AWB NO.[protected] shipped through ECOM EXPRESS on 18th October HAS NOT BEEN DELIVERED IN BENGALURU SINCE 1 MONTH. No tracking update from LAST 10 DAYS FOR TRACKING ID[protected] on Ecom Express website. I WILL SOON BE TAKING LEGAL ACTION AGAINST THE COURIER COMPANY ECOM EXPRESS AND WILL DEMAND FOR COMPENSATION TOO FOR ALL THE MENTAL HARASSMENT ECOM EXPRESS HAS GIVEN ME. I have already made numerous calls to Ecom Express Consumer Care number from last 30 days but My Shipment is still UNDELIVERED from past 30 days. ENOUGH! LEGAL PROCEEDINGS SOON AGAINST ECOM EXPRESS!

+1 photos

Nov 16, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 15th November back to vendor. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: Churu, Rajasthan, 331304

Sir, आपके डिलवरी देने वाले home डिलीवरी देने से मना कर रहे है वो हमें उस जगह पर आने को बोल रहे है जिसकी दूरी हमारे घर से 75 किलोमीटर है आज हमने हमारे प्रोडक्ट को चैक ऑनलाइन ट्रेक किया तो उसमें रीजन ये डाल दिया है कि कस्ट्मर नॉट available तो sir हमारी आपसे गुजारिश है कि उनसे कह कर हमारे प्रोडक्ट को घर पर पहुचाने की कृपा करें।
प्रोडक्ट ID No.[protected]

Dec 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Chiman Singh,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

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K

kailash chandrakar

from Dongargaon, Chhattisgarh

Nov 13, 2018

My order has not been delivered.delivary date is 7 November.i have also complained to that service but they aren't responding.

product not delivered my home i'd no. 971422000 - Comment #3268007 - Image #0

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 12th November. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,
Team Ecom Express

R

Risu Kumari Singh

from Dhuburi, Assam

Nov 13, 2018

I am Prabhakar Kumar Singh. jo ki hum jeens magwaye( ms Econ express) jo kata huaa hai jo Hume return dusara chahiye

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Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Rishu,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

D

DrManisha Chatterjee Satapathi

from Agra, Uttar Pradesh

Nov 13, 2018

I had a reverse pick up from titan, I get a message every morning that the return pick up will be done but still the pick up has not been attempted, tracking no[protected]

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Dr Manisha,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 8th November back to vendor. Please cross check the tracking number which is pending for pick up.

Regards,
Team Ecom Express

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Ecom express has reverse picked up one of my amazon order on 5th november 2018. Awb no[protected]. On 7th the consignment reached bangalore which is the delivery destination also. But since then no progress. I have called customer care of both ecom express and amazon but no use. Ecom express customer care executive told me initially it will be delivered by 9th nov. After a day told me 10th november. Now telling 11th. Called many times and complained also but in vain. Unless this is delivered amazon wont refund me. Because of irresponsibility of amazon.in and ecomexpress i dint get back my refund. They are looting interest on my money in their account.
Here the local guys tel it can be a secret deal between amazon and ecom so that the refund is delayed or avoided. Pls look into this. Deliver immediately. Else consumer court is the only option.

Ecom Express customer support has been notified about the posted complaint.

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M

Madhuri Nayak

from Kolkata, West Bengal

Nov 13, 2018

My awb no[protected], without being contacted wid d delivery person how its presumed tht customer is unavailbale in d location.

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 973320174 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

K

Kaur Preet

from Gorakhpur, Uttar Pradesh

Nov 13, 2018

My AWB #[protected] is not delivered yet. It is mentioned on site that customer was not available but I did not receive any call. How can you state that customer was not available??
I want my courier asap.

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Preet,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 5th November. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,
Team Ecom Express

A

Arun Kumar DG

from Bengaluru, Karnataka

Nov 13, 2018

I have order a set of combo watches from flipkart, they given to Ecom express for delivering the order, but the delivery person has not made me the call while delivering the product, but I got msg the product is delivered, but I have not received the product,

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Arun,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Balrampur, Uttar Pradesh, 271201

Website: No

Treking id number[protected] की डिलिवरी आपके कर्मचारी ने राम सुघर पाठक के घर पर नही दिया बल्कि उसी मोहल्ले के किसी राजू के घर पर बार बार मना करने के बावजूद डिलीवर कर दिया । जो प्रोडक्ट पैकेट मुझे प्राप्त नहीं हुआ इसलिए आपसे निवेदन है कि इस ट्रेकिंग id के प्रोडक्ट् पैकेट को अन्य के घर से उठाकर राम सुघर पाठक के घर पर डिलीवर करने की कृपा करें बड़ी कृपा होगी। या वापस करने की कृपा करें ।

Dec 14, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall cross check with our delivery and try to get this resolved.

Regards,
Ecom Express Team

View replies

S

Shahajahan

from Bolpur, West Bengal

Nov 13, 2018

Dear sir/medam.
Please help me now.
Show delivery but I not received.

AWB no.[protected]
KANAK DAS_ ECOM EXPRESS DELIVERY SERVICE ASSOCIATED IS GREAT THIEF.

other name & other home delivrd 249972704 id product - Comment #3268142 - Image #0

other name & other home delivrd 249972704 id product - Comment #3268142 - Image #1

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our center and try to get this investigated and resolve.

Regards,
Team Ecom Express

V

vuddanti ramesh

from Pune, Maharashtra

Nov 13, 2018

Sar I'm vuddanti RAMESH my ATM paid cash to dm360smart watch delivery not pound plz remember sar my phone number [protected] Sar delvery or no my payment delvery

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

L

Lovely Srinu

from Rayachoti, Andhra Pradesh

Nov 13, 2018

I am order 3 quantity but parcial to 2

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

N

Nancysujitha

from Chennai, Tamil Nadu

Nov 13, 2018

Friday Ecom express scheduledpickup for my Max return but the delivery fellow didn't called me but by 5 I received a message stating your pickup is unsuccessful and I called customer care they said they will arrange pickup on Monday till now I haven't received any call... My pickup number 52302706

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Nancy,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Anirban Pan

from Bahula, West Bengal

Nov 13, 2018

Although I paid for home delivery during buying my products, they don't give me delivery at my home. they call me at a certain place to take my delivery every time.

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

B

BNSRao Teacher

from Kolkata, West Bengal

Nov 13, 2018

I didnt got product from ecom express.. please deliver immidiatly. the delivery man cannot try to contact me and my address..
my details AWB[protected]
phone [protected]
i ordered via paytm mall
bade.[protected]@gmail.com

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Bns Rao,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 06 Nov 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express
Apology required in c

S

Snehlata Sharma

from Kanpur, Uttar Pradesh

Nov 13, 2018

I didn't receive my parcel yet it was dispatched on 30th October

Reply

Ecom Express Customer Care's response, Nov 14, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

G

geetanjali nath

from New Delhi, Delhi

Feb 20, 2019

i got a wrong parcel please exchange it. many tymes contact to your field boy but he disconnected the call . wares experience. please change it as soon as possible

Reply

Ecom Express Customer Care's response, Feb 20, 2019

Verified Support

Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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Address: Etah, Uttar Pradesh, 207001

Website: Clubfactory

Hi,

I have order a product form clubfactory.com and it was shipped via ecom courier company.

The ecom tracking page show the package is delivered but i haven't recieved the same,

After speaking with the ecom support it was told the package was handed to the local courier ecom express for local customer delivery who updated the status as delivered on 11th of november 2018.

The package never came to my place or even got any call from the delivery executive about the same.

I did not received any sms of otp for delivery confirmation and still the status on the tracking page was changed to delivered.

Please i request you to investigate the issue or change false "delivered" status on the tracking page to "lost" or "undelivered".

+2 photos

Dec 17, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Vishal,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: Etah, Uttar Pradesh, 207001

Website: Clubfactory.com

I ordered a t-shirt from clubfactory.com and the shipment is given to ecom express courier service but i haven't got my courier yet and ecom tracking service is showing me that courier is delivered today and nobody had called me for receiving the courier, i think courier is wrongly delivered

Awb[protected]
Mb. [protected]

I already made the payment..
Help please.

+2 photos

Dec 16, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Ecom Express Customer Care's response Dear Vishal,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: Mehsana, Gujarat, 384210

As told by ecom courier delivery boy that he had delivered the parcel to the given address, but as i asked to my staffs they told me that nothing has delivered on 6th of nov.
I asked courier boy that again collect the same parcel whom you delivered he's saying i dont know whom i have given. He's not able to recognize him whom he had delivered.
Now am asking whether i'll get my courier or not. As i already complaint on ecom express on telephonic conversation on 6th of nov. And its already 11th of nov and nothing is happening.
My ecom tracking id is[protected]
Waiting for your reply.

Dec 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our delivery center and try to get the issue resolved at the earliest.

Regards,
Team Ecom Express

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I ordered some electronics from hp store on 4/11/2018 and they mailed me courier details and expected delivery date which was within 1 working day.
Today is 10/11 and i called hp they told me that parcel is with the courier services and gave me address which is :-
Ecom express, near j&k city grid station, national highway 1a, sangoor, jammu, jammu and kashmir 182101
However i called ecom customer care executive and he told me that parcel is not with them and asked me call hp store.
Now i am stuck between blame game of hp store and ecom express.
Also the address i mentioned above dnt have any contact no. Working.. They provided false contact number which dont exist.
Pls resolve this matter as i need my parcel urgently.
My tracking number is[protected]
Thank u so much.

Dec 17, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Neeraj,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. Request you to kindly wait for 24 hrs or you may contact your shopping portal in this regards.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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other name & other home delivrd 249972704 id product

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