Ecom Express Complaints & Reviews

Hii i did not recieved my product but it shows in tracking details as delivered. i tried to contact delivery boy no response from there, then submit a complaint at ecom express customer care .too much pathetic irresponsible way to harasse customers...there is no way to contact delivery boy only get near by delivery hub number which was also not recieved by anybody.after getting long hours you will get in contact with customer care but still they cannot help on these type of situations. its an request to ecomexpress do not send any unprofessional guy for delivery another it will be a problem for both o[censored]s. i hope you understand my issue please resolve it as soon as possible.
delivery boy name = brajesh kr([protected])
in samastipur, bihar 848101

product awb =[protected]
my contact= [protected]@yahoo.com

I was ordered a shirt from paytm mall and it's expected delivery date was 5 november 2018 through economic express. The product payment was cod and awb no. :[protected]. Delivery boy (Madhav kumar) contacted me on 30oct 2018 for delivery of my product, but i was not available at the given address. So i tell him to plz postpone the delivery till 3 november. But he forced me to receive the product now either he never comes later for this product delivery.

After that i was contacted to ecom express customer service and i was tell him to postpone the delivery date and he gives me positive response.

On 3 november one more parcel out for delivery at morning with same address and same delivery boy (Madhav kumar).
At 12:20pm i received one parcel, i asked him about my another one who's delivery date was postponed then he replied:- no i don't have any other parcel. Then i asked him is there any other delivery boy in this area, then he replied yes. I was waiting for the parcel till 4 november but there is no call or massage recived from ecom express or delivery boy, then i contacted ecom express customer service on 5 november and she told me to plz wait till next day but today the product return to delhi.

Now, who's responsible for all this.

I was regularly contacted customer service but no response and now he apologized for the inconvenience🤔

Product details:-
Awb no.:[protected]
Order no.:-[protected]

Order date:-26/10/2018
Expected delivery date:-05/10/2018

Delivery add:-
Kanhaya singh
S/o:-braj bhushan singh
House ni.:-472, vill+po:-barashanker, patahi, east champaran, pin code:-845457, mobile:-[protected].

Thank you.

I bought a double bed sheet on flipcart which delivery address is 233311 ghazipur u. P.
But when the message is coming to me that product is out for delivery, and executive contact no. Is also provide to me to connect the seller for help the esay to delivery.

But when you called to this (Executive) no. The seller is replied that your product is not delivered to mention address when buying.
If you want to receive your package you come to the office.

I hardly says you that you reslove such types issues..

I angree with such type seller behavior.

Thank you.

I order a jeans pants in Amazon on 28 Oct 2018...i trcak my product through track id...it shoes tthat yor order is out for delvary...i did not get call from delivary boy
..i did not recieved the product i provide my bill no and product id I pls accept my complaint.solve as early as psossible My bill no #[protected]. track id is[protected]. I'm not received the product ...but I received msg that your order is out of delivery ...please solve it...

This is the 2nd time am writing here on the same product which was to be delivered by Ecom Express, went back to the company and they have resent it. But still same issue; they are not delivering the product; daily i get a message saying it's out for delivery, after sometime, they update as customer not available without even attempting delivery and contacting. When I myself call and ask, they will say it will be delivered that day, but no one will come. Later they will not pick calls. The same product which was ordered almost a month back, is still not delivered.
For your information; awb No.:[protected]
Order from: Printvenue

I've ordered a product on myntra (Awb[protected]. Its expected delivery date was 28.10.18. Its 05.11.18 today bt my product is still undelivered. On 02.11.18, i got a msg that the product is undelivered because u were unavailable to receive the product. Bt the fact is i was available the whole day bt they haven't attempted delivery. They didn't even call me. Ecom exp. Is totally fake. It only sends false messages and blames the customer for its mistakes. It's employees r totally irresponsible. I want my product now.

Dear.. It is so many times it happened to me i ordered but it don't reach to me and they give me message that u refused the item thats why we are not delivering u..
Latest fraud is this my awb no[protected].
It did not give me and send me that it is undelivered due to refused.. Secondly it did not pick up my parcel which is pending for return for a long..
Due to this worst service your customers satisfaction rating is 31%. And it will come down and down i[censored]t approch dont change.
My personal feeling

I was order my career on 25th oct from myntra but not get any information from courier service.in status it shows that shipment is processing in bhiwandi delivery centre on 30th oct, on 1st non its shows that shipment is processing with karjat delivery centare and again today 5th nov it'd shows that shipment is processing in bhiwandi. What the hell yarr? What's going on?

I am gayatri from pune. I have placed an order from club factory on oct 12th oct 2018 i have paid the cash through online. On 25th oct 2018 i received a message that its out for delievery but i didnt received it. I have received the one order but for other order i got a message later that they were unable to locate my address and will resedule the delievery on 28th oct 2018. I havent received any order yet. I am not able to contact the courier service. Kindly attend my case.

We have been following up with local ggr team of ecom express for delivery of our parcel[protected] since 30th oct morning. It has expensive items (An ipad and iphone)

As per tracking, parcel was collected by mr jagmohan on 29th oct late evening.

Mr jagmohan told us that parcel had wrongly been sent earlier to some other office and now he will get it delivered to our correct address.

Next day, he said he is not able to find package since it might be stuck under some other parcels.

Finally on 4th nov, he called around 2 pm and said parcel is lost and he is unable to find it.

How can this happen?

Kindly escalate this and get our parcel delivered within 24 hours. Check cctv footage etc.

If we donot receive any reply within 24 hours, we will file fir againt the company and individuals responsible for this negligence and theft.

This is my worst experience of delivery from anywhere, the delivery is to be done in bhurkunda of jharkhand. The delivery boy has repeatedly done this that a msg came, no one called, no one came. And i was waiting whole day. Then a msg arrives that i have refused the parcel! You are putting wrong allegations on me that is just so much. My money my parcel is mid way i am waiting for it why will i refuse accepting it. This is way too much ignorance.

Sir
Your delivery boy was not attempted or any call/ contact me for delivery of my product out for delivery at 1153 hrs.
I call him at about 1653 hrs than he replied me that your parcel will be delivered tomorrow
But after some time i received a message that you are not accepted
I want my product and as well as to action up on that employee who react such as...

Ecom expess executive picked up my parcel for amazon on 01/11/2018 but not showing in my amazon account. Successful picked up status should be shown. Reverse pick up order no. D94fi9phrrma dated 01/11/2018. Ecom express executive approaced me and picked up bata felice shoe which was delivered from amazon but picked up status is not showing in my amazon account. Kindly look into the matter and resolve the issue at the earliest please.

I've purchased jbl bluetooth speaker 16w blue colour from flipkart but ecom express executive did not delivered it to me, i got 2 out for delivery sms but 1st time on 28/10/2018 the executive didn't call me so i call him to tell the exact location but he did not came and i got a msg address unlocateble, next time on 31/10/2018, i got the sms at 4.14 pm out for delivery, he didn't call me, when i call him, he cut my call without taking it and i got sms from ecom express that i refused to accept it, and automatically returned the product. I want that product, and now i have to pay extra for the same product. Now tell me what action can you take for this?
For another products they refused to give doorstep delivery ad their behavior is very bad, like if you do not come to take the delivery the product will be returned. So i have to collect the product 3 or 4 km away from my delivery address

I have ordered maroon lehenga in mumbai on 29th october 2018 which got acceptance on 30th october 2018 & from past 2 days its undelivered stating "customer not available" but customer says i m available all the time on same address.. Awb number is only showing wrong which is correct. I want u to deliver courier by tomorrow. I m not at all happy with this kind of service for the first ever time. Awb number : 66598800

I am seller and continuous on daily basis send product through courier.. I have packed the package by myself and customer received another product., and now again this happened i have sent a watch to customer worth 2800 and customer rcvd a third class watch worth 100 rs only.. I m sure because customer told the that there was no bubble wrap on box.. And i use bubble wrap in every courier.. I m continuously calling you and contacting you through mail but not getting any response... This is unfair we are doing business with you and you are not even serious about our image.. Please resolve my issue asap.. Otherwise i have to take strict action.

My documents no[protected] dated 27th october 18 was shipped from kolkata to patna purchased from pharmeasy online shop which is supposed to be delivered by 31st october 2018.
But still awaited. Neither your patna partner picked up the phone not contact me.
In this parcel life saving emergency drugs has been dispatched.
If any mishappenings will be done you will be responsible for that
So please take immediate action and try to make delivery today itself.

I have ordered from club factory..
N my tracking no is[protected]...
From last 6 days it says it reached in delhi.. N i'm from hyderabad.. And after that i'm unable to track my order too.
Can u plz explain what's the matter..
Till now it didn't arrived in my town also....
And i need those products urgently..

😤this ecom service is tooooo slow.. Is this the way they do their work..
Its the logistic company responsibility to delivery my package on time..

We had booked parcels through udaan and the sellers have sent through ecom express. Almost 5 orders which were booked through ecom express are yet to be delivered since 10 days. Also, when tracked for the package it is showing it in the destination hub and not delivering the consignment.
Employees working around are irresponsible when tried to contact them there is no response. We have seen one of the worst service by ecom express.

They did not deliver my product and send me message that delievery fails because o[censored]nlocatable address.. Mine address is absolutely correct..
They had to call me.. But they did not call me.. And saying that they fails to contact me over phone..

Customer care number is also not working.. Whenever i call it always shows network busy network busy..
How can it is possible..
Please deliever my product