Ecom Express Complaints & Reviews

Address: Nadia, West Bengal, 741404

My waybill number is[protected]. I shopped at titan.co.in and i cancel my order due to some reason. I also rejected my packet when it was attempted to delivery. But the product still does not yet to reach at the origin center. Thats why my refund not initiated. It is 1799 rupes. Please return the product back to origin center, so that i will get my refund. It is a prepaid order. Please solved my problem and inform me.

Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: 713322

About 10 days ago my order was marked as undelivered by the delivery boy and that because my conversation with delivery boy was not proper due to network problem and he didn't bither to call me 2nd
Time and rescheduled it for next day, after that it didn't came. Rescheduled delivery was not even attempted since 10 days i need the product urgently as it is important and now i wanted it within 2 days

+1 photos

Dec 14, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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S

Shaheen S

from Coimbatore, Tamil Nadu

Nov 2, 2018

Hey y r u ppl giving wrong info?? i[censored] r not able to deliver on time just lev this wrk n go do wch s at least possible. Such a worst customer service it s. Chi. Si cheap service

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Saharsa, Bihar, 852113

Website: flipcart

It is to inform you that i am getting my shipment from last 2 times. Several's call i done with cus. Care but issue not resolved. Specially at madhepura, bihar, your delivery agent not interested to deliver the product. Simply returning. Please take necessary action.
My shipment no is:
[protected]
[protected]

Hope from your side my issue will be resolved soon.

Dec 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Address: Bardhaman, West Bengal

Dear sir
Myself Subrata Biswas. I bought a product from Paytm mall.my order number was [protected] & AWB number was[protected]. The product was handed over to Ecom Express from Paytm. And expected delivery date was 21/10/2018. But still now the product hasn't been given to me by your courier boy Mr. Suman Hazra of Memari, Bardhaman, West Bengal. Please do something.. if I got my parcel I will be very grateful to you...

Dec 9, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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M

Manik bi

from Asansol, West Bengal

Nov 5, 2018

Please give the original customer care number.. the given number is wrong.. I can not contact with customer care.

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V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

Delivery boy not delivered my product and he updated status as delivered, and ecom express not provided the deliver boy contact number, how could i get my product. Such a fraud
My awb number is[protected] and the delivery boy name is NARIGE RAMESH.
Please solve my issue, delivery boy he himself kept status as delivered.

Reply

Ecom Express Customer Care's response, Jan 23, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number to assist you.

Regards,
Team Ecom Express

V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

How much time does it take? Give some proper timing and solve my problem as soon as possible. Get my product back.frauds...

Reply

Ecom Express Customer Care's response, Jan 23, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Request you to kindly share your alternate contact number to assist you.

Regards,
Team Ecom Express

V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

Forward the delivery boy contact number.
Delivery boy name is NARIGE RAMESH. And he is of NARSAMPET location delivery boy.
Pin code of delivery location is 506331.
The number you provided earlier is not working.

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The product you guys picked up for return is of amazon.. The guy who came to pick up did not specify which company it's for and when i am trying to reach the team no response? Why don't the numbers work?? Can someone take responsibility and call me urgently.. The maid who was at home gave the wrong package and the pick up person did not bother to check also... I need a call back today.. And the correct item to be picked up...

Dec 10, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by Caroline Swapna Pathetic service and no number works how do u run ur business with this kind of service?

Verified Support

Nov 01, 2018

Ecom Express Customer Care's response Dear Caroline,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused With reference to your complaint, we are coordinating with the concerned team to get this checked and resolve at the earliest.

Regards,
Team Ecom Express

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S

Shahzad137

from Alappuzha, Kerala

Nov 2, 2018

I have ordered for two bags in clubfactory...but when i used to track the order ..it was showing that the product has delivered...wht should i do...i didnt received yet..
My order no in ecom express is[protected]

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused in this regards. With reference to your complaint regarding the undelivered shipment, we shall coordinate with our center and try to get this issue resolved.

Regards,
Team Ecom Express

V

Vishu Raj

from Banposh, Odisha

Nov 2, 2018

I have ordered one item the expected delivery date was 21/10/2018 but till now it was not delivered and day by day they are increasing by delivery date and when I am calling to ecom express office they are disconnecting my call and telling now it will not go . Plzzz resolve my problem .

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Raigad, Maharashtra, 402109

Hello,

I have placed order with myntra on 25th october. My order number is[protected]-8935601. It was going to be delivered by ecom express on 1st nov, i got the call from [protected] telling me that they didn't got my address today and hence they will delivered the product tomorrow (2nd nov). But after 20 mins i got mail and message that product has been delivered by sagar balujavare, but i haven't yet received any single product. I asked my neighbours as well if they received anything but no one received anything. My awb no is[protected]. Please look into the matter.

Nov 3, 2018

Complaint marked as Resolved

Parcel was delivered to me on second day. The guy said sorry as he was ill.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

Regards,
Ecom Express Team

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R

Ravellasrinu

from Nalgonda, Telangana

Nov 2, 2018

Wrong product delivered they are not contact

i didn't received my myntra product but still i got msg that it is delivered - Comment #3259927 - Image #0

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Aakash@

from Kolkata, West Bengal

Nov 2, 2018

Hii sir/madam i order a product.. My mobile show its delivery but i cannot get product plzz halp

i didn't received my myntra product but still i got msg that it is delivered - Comment #3259935 - Image #0

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

S

shyam sundar pandit

from Ranaghat, West Bengal

Nov 2, 2018

Bad condition in this power bank no charging store it can not charge any smartphone... And the Bluetooth is very bad. It sound is really bad... it's switch is really defective...doth are defective parts of power bank and Bluetooth...

i didn't received my myntra product but still i got msg that it is delivered - Comment #3259991 - Image #0

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal for assistance.

Regards,
Team Ecom Express

A

Aavriti Lala Sharma

from Madhugiri, Karnataka

Nov 2, 2018

Hello, please find the address here for the order[protected].Aavriti lala, #285, 3rd b main road, Koramangala 8th block, Bangalore 560095 .
Phone [protected]

Reply

Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 277463243 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: 641035

I got the sms that i'll receive my shipment on 27/10/2018. I haven't received any calls but then i got a sms stating that shipment is undelivered because i was not available. Its been november 1st, still i didn't get any call or sms that i'll get my shipment. When i called customer care, i'm get the same response like "i'll get the shipment today" for the past 4 days. I'm really unsatisfied with this service.

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Address: 152003

I have ordered shoes from myntra but they are rescheduling my order from 3 days. Service of ecom express is worst in my city they don't give your order at time. I have to go to their courier facility to get my product. They never deliver product at my home. Delhivery is much better than ecom express in my city. Never experienced this type of behaviour by other courier companies.

+2 photos

Dec 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sukhman,

Greetings From Ecom Express

Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi

I have scheduled an appointment yesterday for kyc verification but no one has come to complete these process and no one has called me my AWB number is [protected] pls response fast and reschedule an appointment today
Its an urgent so pls response on it try to reschedule today
Yesterday no one has called me but in ecom tracing website has show tele verification pending
But no one has called me yesterday...

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I (Manohar lal) have returned a parcel (Order no.[protected] today 5pm (31st october 2018) to ecom express delivery executive (Contact number [protected]). But he did not gave me any return reccipt. I asked him about the receipt then he replied that i will get sms &what's aap received. Plz check my return status and if there is other issue. Plz immediately help me me.

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Manohar,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Dholpur, Rajasthan

I m himani from baseri (Dholpur), my awb no is[protected]. I have not received my product but the tracking status shows that the product is delivered. On oct 30th, ecom agent called me at 4pm to deliver the courier but i was unable to attend his call later at 6pm i got a message 'your item has delivered success' while i haven't recieved any product nor any call from them..

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our delivery center and try to get this resolved.

Regards,
Team Ecom Express

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S

Shobhan Deb Paul

from Ranaghat, West Bengal

Nov 3, 2018

Hii sir/madam i order a product.. My mobile show its delivery but i cannot get product plzz halp

status show delivered but product has not received yet - Comment #3260613 - Image #0

Reply

Ecom Express Customer Care's response, Nov 10, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka, 560076

Hi there,

First of all i'm really pissed off with your service.

My awb # is[protected]. I'm unable to reached out to your delivery executive!! I have tried more than 100 times to reached out you your delivery executive but everytime the call will disconnect. And the customer care number is not working at all!!! I mean what the hell is happening!!!

I'm really gonna complaint this matter to police if you don't take necessary steps.

I hope you fix this issue asap!!

Thanks

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly reconfirm the tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Bhopal, Madhya Pradesh, 462026

Hi,

Awb number :[protected]

My shipment has reached to indore on 26th oct 2018 and supposed to be deliver on 29nd oct 2018, i have tried to reach customer multiple times there is no useful update, they always says wait for 24 hrs, when i checked with delivery center supervisor he is saying they are not able to find the shipment in the delivery center this is same update from past 3 days.

Please help me to get my shipment as soon as possible...

+2 photos

Dec 16, 2018

Complaint marked as Resolved

Done

Ecom Express customer support has been notified about the posted complaint.

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S

Samiksha Phogat

from Manvi, Karnataka

Oct 31, 2018

My parcel is out for delivery since 10 days now and not getting delivered till now.
I have been calling customer care daily and everyday they say it will be delivered by today evening but its been 10 days now and my parcel is not yet delivered.

Reply

Samiksha Phogat's reply, Oct 21, 2018

Awb number - 276195759

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 276195759 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

H

Habib mia

from Kolkata, West Bengal

Oct 31, 2018

I Habib Mia want to cancel my order ..which I ordered from www.factorysales.biz..my order no.DHFS1016218..due to some financial problem I cannot purchase this order..my trekking no.DHFS1016218..so plzz it is a kind request cancel my order..nd PlZ send me confirmation..
Thank you..

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: 560064

On 24th an parcel was given to ecom express for courier service. Surat to bangalore. 24th to 29th in tracking status it showed reschedule next day. Same status everyday. When spoke to customer care it we t to next step. Scanned at hub. Now same status since two days it is the same. Nearly ten days still i have not received. Ecom express service is not good. The delivery boys are also very rude, as i faced problems from before shipment.

Dec 9, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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M

Manprit kour

from Gurgaon, Haryana

Oct 31, 2018

My order no. SO54500867. .
Address-kd208, kalinagar, brajrajnagar, Jist-jharsuguda. . Odisha. .
Want change my number becoz that no is notworking properly. . Please help to change my number.

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Manprit,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

M

MRIDUPAWAN BORAH

from Lala, Assam

Oct 31, 2018

Campus Sutra
Black Bomber Jacket not Delivery product

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Aksh kkc

Oct 31, 2018

Damage product deke gaya hai aapka banda plz return le ja

Reply

Aksh kkc's reply, Oct 21, 2018

Please return le jaoo

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. To place a request to return the shipment, please contact your shopping portal to arrange the same.

Regards,
Team Ecom Express

P

Preeti Raga

from Nalgonda, Telangana

Oct 31, 2018

Executive not responding my call.he left without delevry my product to me..but i got msg of succesful dele
very

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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I have ordered a wireless earpod from shopping site and received it in your Ecom express kochin office on 24/10/2018.i got a message on 25th October says its out for delivery and i didn't even get my parcel yet.. Today is 30/10/2018 they don't even gave me a single call. and updated the status in tracking that consignee requested for future delivery.. they behave very very bad.. i have been calling them daily to deliver my product ..but there delivery person dont even give us a call to deliver the package..i will mention the person i contacted.. Please take immediate action against him. His number [protected]

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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G

Ghanu Solanki

from Surat, Gujarat

Oct 31, 2018

Sandisk 64 gb memory card 64 gb pen drive & amp 128 gb micro sd memory card

Respected sir
sir jo apne ye dilevari di Usme sab duplicate he
Un me se Koi Chal nahi raha he
Ghanshyam U Solanki
3-A/5Sect-1 Bhurivel Colony Ukai Dam
Order No-#61374

Reply

Ghanu Solanki's reply, Oct 25, 2018

Respected sir
sir jo apne ye dilevari di Usme sab duplicate he
Un me se Koi Chal nahi raha he

Ghanu Solanki's reply, Oct 25, 2018

Sandisk 64 gb memory card 64 gb pen drive & amp 128 gb micro sd memory card

Respected sir
sir jo apne ye dilevari di Usme sab duplicate he
Un me se Koi Chal nahi raha he
Ghanshyam U Solanki
3-A/5Sect-1 Bhurivel Colony Ukai Dam
Order No-#61374

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Ghanu,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Arjun Pradhan

from Hyderabad, Telangana

Oct 31, 2018

Delivery guy has not even made a single attempt still while tracking the order its showing attempt fail even though i am available 24x7 and no phone call also

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Arjun,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: 413713

Website: www.jabong.com

I (Nilesh) have returned a parcel today (30th october 2018) to ecom express delivery executive, but he did not gave me any return receipt. I asked him about the receipt then he replied that i will get sms within an hour. Now even after 6 hours, no mail or sms received.
Please check my return status and if there is other issue, i will have to contact jabong too.
Thank you.
Wbn[protected].

Dec 3, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the Airwaybill Nnumber.[protected], the said shipment has reached our Pune hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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S

sangita pradhan

from Ranaghat, West Bengal

Oct 31, 2018

Sir ..I have complain... i have many pastel cancel from ecom.. bt ecom delivery service is not good... one time call me..that time my ph is dead..low charging...next i got no call frm ecom ...cancel my 3 4 persel..so I this call company why I can't recv my parcel...plz do somthing...3 parcel cancel ..that why I complain...

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Ankita Prasad

from Khedbrahma, Gujarat

Oct 31, 2018

My shipment no[protected] was to be delivered on Sunday but everyday it is been rescheduled .I have placed the complaint to coustmer service 5 times but still no action is taken. Your service is really duscusting . I just want to know my final delivery date

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered on 26th Oct. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,
Team Ecom Express

J

Jijo Daniel

from Angamali, Kerala

Oct 31, 2018

Worst courier service.It will also affect amazon's reputation.They are delaying the service.

Reply

Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Jijo,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

V

Vedasri Talanki

from Kuzhithurai, Tamil Nadu

Oct 31, 2018

I didn't get any message or call from your delivery boy when my order was delivered but it was not received by me and I got message from Paytm that my order was delivered

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Ecom Express Customer Care's response, Nov 3, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: 754160

I have already complain about this problem to Ecom Express customer care and today also receive a message about the items not delivered due address was unlocatable. I have two different parcels with Ecom Express. The local Ecom Express office at Paradeep, Odisha or their delivery man creating such problem to deliver my items. Rather the delivery man called me to receive items from a different location which is 5 KM from my home/delivery address.

+1 photos

Dec 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Nov 02, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our center and try to get this resolved.

Regards,
Team Ecom Express

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I have requested for a reverse pickup of a order received from club factory. An ecom boy came and picked that order but I have received a message that the reverse pickup attempt Is failed. I have called in their customer care and the person said to me that he will file a complaint behalf of me, but I still haven't received any revert from Ecom

This is so unprofessional and I will surely file a complaint in consumer court.

Dec 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Nov 01, 2018

Ecom Express Customer Care's response Dear Preeti,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number starting with 52 so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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N

Nileshap

from Pune, Maharashtra

Oct 30, 2018

Same happened with me. I returned a parcel to Ecom executive, he is not initiating return. Do your problem resolved??

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Address: 788806

AWN number :[protected]
My shipment arrived on time since a message came in my mobile that shipment is out for delivery but no phone came from the delivery boy days went i contacted ecom as well as amazon associates and they told it will be delivered the next day everytime .Now when i checked the status of my shipment on ecom i found there was written wrong address for three days and then rto which meant they returned my product without ever contacting me !!! Insane company and insane delivery boy

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S

sharmadeep

from Modasa, Gujarat

Oct 30, 2018

I ordered a shoes from jabong on 25 oct and on 29 i got mail that the product is delivered successfully .When i check the jabong site and ecom site both shows delivered but not recived the product yet . Its on urgent basis .plz help

Tracking id[protected]

fake status of shipment - Comment #3256471 - Image #0

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Ecom Express Customer Care's response, Oct 31, 2018

Verified Support

Dear Sharmadeep,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 29 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

N

navrattan yadav

from Kaithal, Haryana

Oct 30, 2018

Delivery boy backwas, bed meaning, behavior wrong all wrong person.
...wrong man
executive ph.no. [protected]

fake status of shipment - Comment #3256528 - Image #0

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Ecom Express Customer Care's response, Oct 31, 2018

Verified Support

Dear Si,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. 08376888888.

Regards,
Team Ecom Express

V

Vasritha

Aug 29, 2020

Totally fake courier service... they don’t deliver the product but they will update the status as delivered... worst... please avoid ecom express... literally I have called 50+ times to ecom express helpline... every time I will get the same answer... I will search ways to report this ecom express. And also police complaint..

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Ecom Express Customer Care's response, Sep 1, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Nashik, Maharashtra, 422006

Website: ecomexpress.in

I am very much disappointed with Ecom as they are the worst service provider ever i have seen . There supervisors are damn rude no courtesy to talk to customers properly as if they are doing favors on customers. hanging up phone over the face not coordinating at all. my shipment was suppose to be delivered on 27th Oct 3 days back and while tracking it, it says the package is at nearest hub and after calling the supervisor at hub he says package has not came here yet. Then how do they updated it on there website that it is in the nearest hub. Supervisor was damn rude to me like ( sir package aaya nahi hai toh hum kya kare aa jayega toh deliver kardenge ) and he hung up. I wish i could hit that ### face . Blady ### you are not doing this for free we are paying for it..

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ecom Express Customer Care's response Dear Azar,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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