Ecom Express Complaints & Reviews

Ecom expess executive picked up my parcel for amazon on 01/11/2018 but not showing in my amazon account. Successful picked up status should be shown. Reverse pick up order no. D94fi9phrrma dated 01/11/2018. Ecom express executive approaced me and picked up bata felice shoe which was delivered from amazon but picked up status is not showing in my amazon account. Kindly look into the matter and resolve the issue at the earliest please.

Dec 21, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: 743338

I've purchased jbl bluetooth speaker 16w blue colour from flipkart but ecom express executive did not delivered it to me, i got 2 out for delivery sms but 1st time on 28/10/2018 the executive didn't call me so i call him to tell the exact location but he did not came and i got a msg address unlocateble, next time on 31/10/2018, i got the sms at 4.14 pm out for delivery, he didn't call me, when i call him, he cut my call without taking it and i got sms from ecom express that i refused to accept it, and automatically returned the product. I want that product, and now i have to pay extra for the same product. Now tell me what action can you take for this?
For another products they refused to give doorstep delivery ad their behavior is very bad, like if you do not come to take the delivery the product will be returned. So i have to collect the product 3 or 4 km away from my delivery address

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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I have ordered maroon lehenga in mumbai on 29th october 2018 which got acceptance on 30th october 2018 & from past 2 days its undelivered stating "customer not available" but customer says i m available all the time on same address.. Awb number is only showing wrong which is correct. I want u to deliver courier by tomorrow. I m not at all happy with this kind of service for the first ever time. Awb number : 66598800

Dec 11, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110044

I am seller and continuous on daily basis send product through courier.. I have packed the package by myself and customer received another product., and now again this happened i have sent a watch to customer worth 2800 and customer rcvd a third class watch worth 100 rs only.. I m sure because customer told the that there was no bubble wrap on box.. And i use bubble wrap in every courier.. I m continuously calling you and contacting you through mail but not getting any response... This is unfair we are doing business with you and you are not even serious about our image.. Please resolve my issue asap.. Otherwise i have to take strict action.

Dec 17, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number and the shopping portal name so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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My documents no[protected] dated 27th october 18 was shipped from kolkata to patna purchased from pharmeasy online shop which is supposed to be delivered by 31st october 2018.
But still awaited. Neither your patna partner picked up the phone not contact me.
In this parcel life saving emergency drugs has been dispatched.
If any mishappenings will be done you will be responsible for that
So please take immediate action and try to make delivery today itself.

Dec 23, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: 500002

Website: Ecom couriers

I have ordered from club factory..
N my tracking no is[protected]...
From last 6 days it says it reached in delhi.. N i'm from hyderabad.. And after that i'm unable to track my order too.
Can u plz explain what's the matter..
Till now it didn't arrived in my town also....
And i need those products urgently..

😤this ecom service is tooooo slow.. Is this the way they do their work..
Its the logistic company responsibility to delivery my package on time..

Dec 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ecom Express Customer Care's response Dear Sariya,

Greetings From Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Address: Krishnagiri, Tamil Nadu, 635109

We had booked parcels through udaan and the sellers have sent through ecom express. Almost 5 orders which were booked through ecom express are yet to be delivered since 10 days. Also, when tracked for the package it is showing it in the destination hub and not delivering the consignment.
Employees working around are irresponsible when tried to contact them there is no response. We have seen one of the worst service by ecom express.

Dec 22, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Vivek,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Gorakhpur, Uttar Pradesh, 273005

They did not deliver my product and send me message that delievery fails because o[censored]nlocatable address.. Mine address is absolutely correct..
They had to call me.. But they did not call me.. And saying that they fails to contact me over phone..

Customer care number is also not working.. Whenever i call it always shows network busy network busy..
How can it is possible..
Please deliever my product

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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Address: Nadia, West Bengal, 741404

My waybill number is[protected]. I shopped at titan.co.in and i cancel my order due to some reason. I also rejected my packet when it was attempted to delivery. But the product still does not yet to reach at the origin center. Thats why my refund not initiated. It is 1799 rupes. Please return the product back to origin center, so that i will get my refund. It is a prepaid order. Please solved my problem and inform me.

Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: 713322

About 10 days ago my order was marked as undelivered by the delivery boy and that because my conversation with delivery boy was not proper due to network problem and he didn't bither to call me 2nd
Time and rescheduled it for next day, after that it didn't came. Rescheduled delivery was not even attempted since 10 days i need the product urgently as it is important and now i wanted it within 2 days

Dec 14, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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S

Shaheen S

from Coimbatore, Tamil Nadu

Nov 2, 2018

Hey y r u ppl giving wrong info?? i[censored] r not able to deliver on time just lev this wrk n go do wch s at least possible. Such a worst customer service it s. Chi. Si cheap service

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Saharsa, Bihar, 852113

Website: flipcart

It is to inform you that i am getting my shipment from last 2 times. Several's call i done with cus. Care but issue not resolved. Specially at madhepura, bihar, your delivery agent not interested to deliver the product. Simply returning. Please take necessary action.
My shipment no is:
[protected]
[protected]

Hope from your side my issue will be resolved soon.

Dec 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Address: Bardhaman, West Bengal

Dear sir
Myself Subrata Biswas. I bought a product from Paytm mall.my order number was [protected] & AWB number was[protected]. The product was handed over to Ecom Express from Paytm. And expected delivery date was 21/10/2018. But still now the product hasn't been given to me by your courier boy Mr. Suman Hazra of Memari, Bardhaman, West Bengal. Please do something.. if I got my parcel I will be very grateful to you...

Dec 9, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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M

Manik bi

from Asansol, West Bengal

Nov 5, 2018

Please give the original customer care number.. the given number is wrong.. I can not contact with customer care.

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V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

Delivery boy not delivered my product and he updated status as delivered, and ecom express not provided the deliver boy contact number, how could i get my product. Such a fraud
My awb number is[protected] and the delivery boy name is NARIGE RAMESH.
Please solve my issue, delivery boy he himself kept status as delivered.

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Ecom Express Customer Care's response, Jan 23, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We shall coordinate with our delivery center to get this investigated and get this resolved at the earliest. Meanwhile, request you to kindly share your alternate contact number to assist you.

Regards,
Team Ecom Express

V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

How much time does it take? Give some proper timing and solve my problem as soon as possible. Get my product back.frauds...

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Ecom Express Customer Care's response, Jan 23, 2019

Verified Support

Dear Sir,

Greetings From Ecom Express.

Request you to kindly share your alternate contact number to assist you.

Regards,
Team Ecom Express

V

Vishwatej

from Vijayawada, Andhra Pradesh

Jan 23, 2019

Forward the delivery boy contact number.
Delivery boy name is NARIGE RAMESH. And he is of NARSAMPET location delivery boy.
Pin code of delivery location is 506331.
The number you provided earlier is not working.

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The product you guys picked up for return is of amazon.. The guy who came to pick up did not specify which company it's for and when i am trying to reach the team no response? Why don't the numbers work?? Can someone take responsibility and call me urgently.. The maid who was at home gave the wrong package and the pick up person did not bother to check also... I need a call back today.. And the correct item to be picked up...

Dec 10, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by Caroline Swapna Pathetic service and no number works how do u run ur business with this kind of service?

Verified Support

Nov 01, 2018

Ecom Express Customer Care's response Dear Caroline,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused With reference to your complaint, we are coordinating with the concerned team to get this checked and resolve at the earliest.

Regards,
Team Ecom Express

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S

Shahzad137

from Alappuzha, Kerala

Nov 2, 2018

I have ordered for two bags in clubfactory...but when i used to track the order ..it was showing that the product has delivered...wht should i do...i didnt received yet..
My order no in ecom express is[protected]

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused in this regards. With reference to your complaint regarding the undelivered shipment, we shall coordinate with our center and try to get this issue resolved.

Regards,
Team Ecom Express

V

Vishu Raj

from Banposh, Odisha

Nov 2, 2018

I have ordered one item the expected delivery date was 21/10/2018 but till now it was not delivered and day by day they are increasing by delivery date and when I am calling to ecom express office they are disconnecting my call and telling now it will not go . Plzzz resolve my problem .

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Raigad, Maharashtra, 402109

Hello,

I have placed order with myntra on 25th october. My order number is[protected]-8935601. It was going to be delivered by ecom express on 1st nov, i got the call from [protected] telling me that they didn't got my address today and hence they will delivered the product tomorrow (2nd nov). But after 20 mins i got mail and message that product has been delivered by sagar balujavare, but i haven't yet received any single product. I asked my neighbours as well if they received anything but no one received anything. My awb no is[protected]. Please look into the matter.

Nov 3, 2018

Complaint marked as Resolved

Parcel was delivered to me on second day. The guy said sorry as he was ill.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

Regards,
Ecom Express Team

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R

Ravellasrinu

from Nalgonda, Telangana

Nov 2, 2018

Wrong product delivered they are not contact

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

A

Aakash@

from Kolkata, West Bengal

Nov 2, 2018

Hii sir/madam i order a product.. My mobile show its delivery but i cannot get product plzz halp

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

S

shyam sundar pandit

from Ranaghat, West Bengal

Nov 2, 2018

Bad condition in this power bank no charging store it can not charge any smartphone... And the Bluetooth is very bad. It sound is really bad... it's switch is really defective...doth are defective parts of power bank and Bluetooth...

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal for assistance.

Regards,
Team Ecom Express

A

Aavriti Lala Sharma

from Madhugiri, Karnataka

Nov 2, 2018

Hello, please find the address here for the order[protected].Aavriti lala, #285, 3rd b main road, Koramangala 8th block, Bangalore 560095 .
Phone [protected]

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Ecom Express Customer Care's response, Nov 5, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 277463243 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: 641035

I got the sms that i'll receive my shipment on 27/10/2018. I haven't received any calls but then i got a sms stating that shipment is undelivered because i was not available. Its been november 1st, still i didn't get any call or sms that i'll get my shipment. When i called customer care, i'm get the same response like "i'll get the shipment today" for the past 4 days. I'm really unsatisfied with this service.

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Address: 152003

I have ordered shoes from myntra but they are rescheduling my order from 3 days. Service of ecom express is worst in my city they don't give your order at time. I have to go to their courier facility to get my product. They never deliver product at my home. Delhivery is much better than ecom express in my city. Never experienced this type of behaviour by other courier companies.

Dec 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Ecom Express Customer Care's response Dear Sukhman,

Greetings From Ecom Express

Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi

I have scheduled an appointment yesterday for kyc verification but no one has come to complete these process and no one has called me my AWB number is [protected] pls response fast and reschedule an appointment today
Its an urgent so pls response on it try to reschedule today
Yesterday no one has called me but in ecom tracing website has show tele verification pending
But no one has called me yesterday...

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I (Manohar lal) have returned a parcel (Order no.[protected] today 5pm (31st october 2018) to ecom express delivery executive (Contact number [protected]). But he did not gave me any return reccipt. I asked him about the receipt then he replied that i will get sms &what's aap received. Plz check my return status and if there is other issue. Plz immediately help me me.

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Manohar,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Address: Dholpur, Rajasthan

I m himani from baseri (Dholpur), my awb no is[protected]. I have not received my product but the tracking status shows that the product is delivered. On oct 30th, ecom agent called me at 4pm to deliver the courier but i was unable to attend his call later at 6pm i got a message 'your item has delivered success' while i haven't recieved any product nor any call from them..

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our delivery center and try to get this resolved.

Regards,
Team Ecom Express

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S

Shobhan Deb Paul

from Ranaghat, West Bengal

Nov 3, 2018

Hii sir/madam i order a product.. My mobile show its delivery but i cannot get product plzz halp

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Ecom Express Customer Care's response, Nov 10, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka, 560076

Hi there,

First of all i'm really pissed off with your service.

My awb # is[protected]. I'm unable to reached out to your delivery executive!! I have tried more than 100 times to reached out you your delivery executive but everytime the call will disconnect. And the customer care number is not working at all!!! I mean what the hell is happening!!!

I'm really gonna complaint this matter to police if you don't take necessary steps.

I hope you fix this issue asap!!

Thanks

Dec 12, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly reconfirm the tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 279

reverse pick up order no. d94fi9phrrma, pick up id 519964143

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jbl bluetooth speaker 16w blue colour

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regarding my recent order (awb number #66598800)

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courier boy changed the product

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medicine parcel not delivered on time

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package not received

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delivery issue by ecom express

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delivery of my order

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delivery canceled but item does not reach back to origin center.

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reschedule delivery not attempted

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shipment not receive

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fraud by a courier boy

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523393350

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i didn't received my myntra product but still i got msg that it is delivered

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shipment delayed-278187967

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rescheduling my prepaid order from myntra

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kyc verification

return receipt not given

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status show delivered but product has not received yet

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product not delivered; pissed off!!

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