Ecom Express Complaints & Reviews

I personally called in the office n told to deliver the product after 6.30pm as i am not available. Even though the executive came in afternoon. It happened twice. Now as a result i still didn't receive my product. I am too much disappointed with your service. I want my product to be deliver as soon as possible and please ask your executive to come in after 6.30pm as i will be available at that point of time.

To whom so ever it may concern my product was scheduled to be delivered a few days back and no one came and i got a message of refusal to accept no attempt was made neither the numbers given to me by customer care are taking my calls nor i have got any responce from anyone as i am facing a lot of problem as a result if a dont get my product delievered i m going to take legal action. My awnumber is[protected]

Hi,

AWB number #[protected],

My Shipment has reached to Bangalore on 17th Oct 2018 and supposed to be deliver on 22nd Oct 2018, I have tried to reach customer multiple times there is no useful update, they always says wait for 24 hrs, when I checked with delivery center supervisor he is saying they are not able to find the shipment in the delivery center this is same update from past 3 days.

Please help me to get my shipment as soon as possible.

Hi I am Sandeep, lives in Delhi.
I ordered two products from Paytm Mall with order number [protected] on 15/10/2018.
They book one with bluedart which I received, the other one was booked with e-com express with AWB no.[protected] which is still not deliver to me.
I went out of town for some work on 16/10/2018 for 10 days. I received a call from bluedart to deliver my 1 package on 18/10/2018 about 4-5pm. I told him to deliver it to my neighbor.
I found the same update on Paytm Tracking.
But on next day I found 1 more Delivery update on Paytm that e-com express delivery the second item to me. They shows it delivered to me, mt name is mentioned in tracking report. But when I ask for the pod, they declined. I call Paytm & e-com express several times but they said to wait for 24-48hrs everytime.
Now it's 29/10/2018, how more I need to wait for a product which seller is in Hapur & Buyer is living in Delhi, Just 60Kms ???
I just need for what I paid. Not much more than that.
Thank you.

Sincerely
Sandeep

I placed an order of a laptop costing aprox 93000 inr on amazon which was to be delivered by ecom express. They are not sending any information on it's tracking from 5 days after they informed that it was damaged in transit as reported on 24th of october 2018 (Writing this complaint on 29th of october). And also upon inquiring, they are providing me with conflicting information that the product is in transit from mumbai to jorhat on one day and on calling them again next day they said it was in return transit to mumbai hub. They also have been saying that the order will be delivered by today itself, but i had received no notifications regarding the delivery. Today (On 29th october) when i asked for the status of the order and a clarification on the conflicting information then they simply cut the call. And when i tried to contact the customer service later today, they gave me no proper information of the order (As usual) and told me to not call again. I know by all means, the statement they made is illegal and is quite shocking that a courier company like ecom express would do so. I request all the people who are placing orders on e-commerce sites like amazon or flipkart to be aware of such unprofessional courier companies who can neither take care of your valuable parcel, nor have a decent behaviour and sense of responsibility. For companies like ecom express, we are not their customers. They view us as a headache, not knowing the fact that it's they exist because we need certain service. I am annoyed and frightened that we trust such companies on our valuable parcels and orders.

There was a shameful behavior to me from ecom express delivery boy... I was suffering for few products for him (Delivery boy). I don't know his name but i have his number and address.
He is working below.

Ecom express kandi (Kad),
City - kandi,
Ps+po:kandi,
Dist - murshidabad.
West bengal
Pin-742137

His contact number-[protected]

Please do something about him.

My order id[protected].
It was reach my nearest hub 4 days ago. But they dont delivering me. Contacting flipkart they saying we cant do anything. Its seller and coriour partner fault. If flipkart cant do anything then why they keep this type of seller and customer service. Worst flipkart and ecomm express services. There should be some rule that they cant keep order in hub more than 24 hour. They have to deliver it

I ordered medicines from ecom express...
They didn't delivered it...
On tracking online... They shipped my medicine parcel between 3 cities... Including delivery address... But didn't delivered...
I called customer care... They are the worst... They said it will be delivered in 2 days... But i wait almost 15 days... They are unable to deliver it...
It's a fraud company with pathetic service...
I am very...

I m aiswarya from shimoga, my order no is s[protected]. I have not received my product but the tracking status shows that the product is delivered. On oct 26th, ecom agent called me to deliver the courier but he had left it in the office itself. He also ensured that he would bring it the next day bcoz the courier timings for my place is within 4pm. But he has updated that the product is delivered at 7.45 while i haven't recieved any product nor any call from them..

Package from flipkart is not delivered despite sending a message and pin for taking the delivery. No contact was made but wrong update on the tracking site that address was incorrect. It was later corrected as no attempt made yesterday. Today also the product is not delivered. Contact person is not picking up the mobile[protected]. Local phone numbers are incorrect or not attended. There is no escalation mechanism too. No way of knowing where the package is or when it will be delivered.

I have an order no.- so52136219 placed on oct 3'2018.

My estimated arrival date was 20th oct'18.

Now, when i go back and check in the app, i see that the ecom delivery partner has mentioned that they tried to contact me and could not reach me.
However i would like to bring to your notice that i am always available on call and its all fake comment that they put.
Now, when i try and reach the ecom partner over the no. Received in the message along with the pin, they say its "wrong no." we do not deal with club factory.

Is this joke???

Hello,

Shipment no.[protected] was scheduled for pick up on 13th october 2018 but not yet done, everyday calling the customer care and getting same response that tomorrow it will be picked up, pathetic customer care and worst courier company i have ever deal with, i am going to file a case from my end if the issue is not resolved in another week's time.

I am rup singh with awb[protected].

I did not get my product delivered yet. I am ready to pick my order from the courier. Please provide me with address of the company pick up point in banglore. The courier guy is simply updating the status as i am unavailable, without even contacting me. When i am calling him he is behaving rudely and disconnecting the call.
Please resolve my problem as soon as possible.

Package from flipkart is not delivered despite sending a message and pin for taking the delivery. No contact was made but wrong update on the tracking site that address was incorrect. It was later corrected as no attempt made yesterday. Today also the product is not delivered. Contact person is not picking up the mobile[protected]. Local phone numbers are incorrect or not attended. There is no escalation mechanism too. No way of knowing where the package is or when it will be delivered.

I didn’t have received my order. No customer care number is available if you do its not working or what i don’t know. My order is delay by 6 days worth rs 5000 and your agent can’t reach my address. Every time while i track order it shows due to failure of calls nd address incorrect. This is not 1st time i am ordering online every company always reach at my home before the very exact day of delivery. Please do something i[censored] can

I am anu from kerala. I have placed an order from club factory on oct 12th 2018 i have paid the cash through online. On 25th oct 2018 i received a message that its out for delievery but i didnt received it. I have never received a call from the courier service. I got a message later that day that they were unable to locate my address and will resedule the delievery the next day 26th oct 2018. My awb no is[protected]. I am not able to contact the courier service. Kindly attend my case.

I placed an order from myntra on 14th oct. It was then shipped on 16th oct. Since 22nd oct my order is pending with guwahati ecom courier and every day it shows the pickup is rescheduled for next day. Tried calling customer care nos. But my calls are never answered. Please sort out this problem soon as i urgently need my order.
Tracking no. Is[protected]

This company is simply bull #.. I have processed a pick up request[protected]. If you see the ref no. You can havevan idea when did i requested for a pick up. Height of carelessness and harrasment to customer. I have to initiate a new delivery upon their pick up request. Even when you xall them they put the call on hold for more than 15 mins. They really dont understand the value of time and customer.
I would request to cancel their company registration and ban them from re-registration. Making our namre and image of our country bad.

Sir,
I placed one order at club factory vide awb[protected], i know that through a massage whose are delivered through you.in connection with your authorized person connect me on 26/10/18. But till date i don't get my parcel from your end. And again i don't connect in your authorized person. It is a question that how many time we waiting for received my parcel. So i request you to kindly solve my matter sympathetically and give me my parcel.

With regards
Bhaskar
Ph. [protected]

I ordered something from club factory and the order number is so55413520 and the tracking number is[protected]. I want you to contact to me while delivering the order on my another number [protected] because my given number [protected] has lost the day before yesterday. I lost my whole mobile phone while i was riding my bike so that number is not with me right now. I want my courier and don't want to waste my money which i have spent on this order. I shall be very thankful to you if you guys fix this by contacting me on [protected]. You can ask me qny information regarding my order if you want but please i want my order or my cash back. Thank you