Ecom Express Complaints & Reviews

I have ordered a mobile from Flipkart . I didn't receive any call from the ecom express courier. I just got an OTP which will be verified at the time of delivery. And later I found that product has been delivered to someone else..I have never seen such type of nonsense issue in my life. I tried many times to contact them but all the mobile no I found in internet are wrong no. When I visit their store they are saying that product has been delivered to someone else.. I don't understand one thing when I have the OTP no how can you deliver the package to someone else..I have also not got a single call from the courier guy..this is ridiculous.

I ordered 2 item (Irons) of philips 1200 wat but i received only one item...

Order id is [protected]

And received 1000 wat iron only on my account it is showing the two item delivered but i got only one...

I talked to courier ecom but they said that they got only one piece... Both items have same awb nu...

[protected]

Courier company ecom partner lieying to me they are not giving another item to me and said to return the item

Dear Customer, your JABONG "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected].
Out for delivery from 4 days. No one called but I am received that I reffused item.
I called that person and he said ' come and take it .and he talked rubbish . Told me cut call, .. said velgerly. After that I received msg..
"Your JABONG order AwB[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]".

This is regarding[protected]. I have ordered a package from snapdealwhich was handed over to ecom. The shipment status showing as delivered on 20 oct 2018, but i did not receive my shipment. I tried calling their customer care, but they have no idea about the current location of shipment and trying to make fool of customer and not responding properly..

They are blindly saying to wait for 2 more days on every call i make to their customer care.. Very worst experience with customer care staff..

My parcel is in ecom office frm 18 oct... I request u to please provide it me today urgrntly because aftrr today i will not be avaiable for 20 days and i need it quickly nd urgently so please post me today at any timev... Tommoor i have to leave frm here to himachal before 12 pm... So please do as quick u can

Its a order from club factory having order no... So53644142
Pls contact only on registered moblie no... Please do it toda yb because its urgrnt

Hi ecom team,

I am trying to track the shipment which is not moving since last 60 hours.

Please track the status and move to next destination.

It is staying at ghaziabad since 21-oct, 12:05 am

I tried your customer care but they are useless and keep bouncing my to each other and later disconnect.

It seems your team is not trained enough to handle my calls.

Awb number:[protected]
Source: bhiwandi
Destination: ghaziabad
Parcel booked on 18-oct. 2018

Regards,
Nk

My parcel from amazon by courier service is not getting delivered. Your delivery agents are asking me come somewhere else (Half km away from my home) to collect the parcel. It has been happened twice on 21st and 23rd oct, that is today. I have already forward this complain to your customer care twice, but it was also a waste. Your delivery agents are very much rude. Kindly sort out this issue as soon as possible, otherwise i have to take further action.

Your call centre people don't give enough information and always misguide the customers. I called so many times but everytime they told me tht is rescheduled but it was cancelled and they didn't inform me for one week and i kept calling and everyday they told me it's rescheduled. This kind of behaviour is not expected from you ppl. This is really really bad

Dear sir,
I would like to inform that, i have shipment awb no[protected] &[protected], against the same, i have received the message at my mobile number [protected] from ecom express as on 22.10.18 @ 2:00 pm against the product out of delivery. But after still waiting i have not received my product & call from ecom executive end till 5: 30 pm and after still waiting i have call to ecom executive at mobile no - [protected], he told me i can't deliver today. But after 9: 41 pm we have received another msg which mentions product not delivered due to as you not available, this is share wrong/ lie information to his senior person & me. Because i have full day available at courier address location. So, rise the complaint & give me complaint reference numbers for the ecom executive.

My tracking id[protected]... Im from kerala... I given pincode 678554 it is in palakkad district near to the place nallepilly... But it is connected to mannarkkad no link with my place.. 3 hours travel from my place.. it is shipped to wrong place.. so plz check and solve my problem... It is already delayed.. i want my product as much fast.. i will surely order more items from paytm.. so for the view of ecomm express.. the pin code 678554 is situated in palakkad.. chittur taluk... 4 km awat from nallepilly named kuttipallam.. so u wnt to connect the order to kollengode ecom express

Dear Sir,
I would like to inform that, i have shipment AWB No[protected] &[protected], against the same, I have received the mail from Ecom express as on 22.10.18 @ 2:00 PM against the product out of delivery. But after still waiting I have not received my product & call till 5: 30 PM and after still waiting I have call to Ecom Executive at mobile No- [protected], He told me I can't deliver today. But after 9: 41 PM we have received another Msg which mentions product not delivered due to as you not available, this is share wrong/ Lie information to his senior person & me. Because I have full day available at courier address location. So, Rise the complaint & give me complaint reference numbers for the Ecom executive, if you have do the same, I will forward the same messages & call to Ecom higher authority.

Hello, my awb id[protected]. I asked your deliver executive three times today about my order, that guy said if your order with us we will call until that don't ask again and again. So, i stopped to ask them.
But now i received undelivered message.
Please tell me without calling me how they can decide about my presence in office.
I want my order should deliver tomorrow at any cost, please.

Please teach a lesson to your deliver executive to respond properly with customer.

My product is of ruppes 38990 and i gave 40000 to the delivery boy dilshad ali and he gave me back only 10 ruppes. I want my 1000 ruppes back urgent. My awb no. Is[protected] and my product is laptop lenovo ideapad 330 which i ordered from flipkart. The delivery is on time which is good but the fraud which is done by dilshad ali courier boy is very bad.

I have ordered product from home shop 18 on october 7. And it reached at local deliver centre on 10 oct, oct 12 was due delivery date. But i didn't receive my order for more than 1 week in spite of reaching the product at local delivery entre.
So i contacted e com customer care and they suggested me to talk to local office.
I got two contact numbers out of which one was not anserwable and other one picked by someone; i asked him ecom kanpur he said wrong number. I said i got this nuber from ecom customer care then he said told them ita not econ.
Again it's 4 to 5 days not got my order. On october 22 i contacted e com customer care to track the status and conversation i asked again for local centre to talk then again executive was giving me the same number.
Finally due to worst delivery service my order is now retd to main warehouse in spite of that my order was timely reached at local point. It's completely negligence of local delivery centre.

This is regarding AWB[protected] . I have ordered a package from Flipkart which was handed over to ecom for delivery at 14 Oct, 2018 . The delivery promise date was 20 Oct 2018 . Still I can't see the shipment status in their website for mentioned awb . I tried calling their customer care, the have no idea about the current location of shipment and trying to make fool of customer .

They are blindly saying to wait for 2 more days on every call i make to their customer care .

Hi,
I got a call on 16th oct 2018 for my myntra products delivery. But there was no one in my home to receive the products so i requested to deliver on next day. The delivery executive behaved so badly and didn't cooperated.
Then next day i got messages that products are out for delivery but didn't got any call so i called myntra customer care and they said i get the delivery within a day.
On 20th oct 2018 i got a message that the products has been returned as per my request but i didn't request for the return, i didn't refused to take it nor i cancelled the products. Even i didn't got any call from the delivery executive.
My myntra account also showed that products has been returned.
Seriously this was really very disappointing. I really wanted those products because it was a really good deal. How can they place a return request without my permission and didn't even bother to call. The delivery executive didn't cooperated at all.
This is the number from which i got a call on 16th [protected] for the delivery.

Hi i have a courier with awb[protected] which suppose to delivered in 20th oct, 2 days before only but still not delivered. Delivery boy is not receiving our call. Even the delivery centre head on balendur.

This delivery guy didn't came to our address not even call us but update the status to not delivered due to customer not available on his own.

Purely unprofessional behaviour even using not proper language by delivery centre, delivery body and customer care.

One of the worst delivery service.

Hi,
I have got a courier from print venue on 13th of october, 2018. Since then it's not delivered till today i. E 21st october. It's there in bangalore hub since 13th. Since then i'll get a message out for delivery; i will be waiting; by evening they update saying customer not available or wrong address. I was available whole week at the address provided. I neither got a call from them when they arrive nor will they communicate properly; simple they update the status. What number they provide in messages will not work.

I ordered samsung galaxy s8 from flipkart on 11th oct with awd no.[protected]. It was told to me that the product will be delivered to me by 11th. Till date my product has not reached. I was provided by a local supervisor number whose name is nagesh. Phone number - [protected]. This person picks my call and disconnect whenever i ask about my product. Noone has reached me out and no one is telling me where my product is. They lie repeatedly and never delivered it. Moreover, their is no coordination among them.

I haven't received my product which i bought online via club factory. The company has yet not delivered the product not yet tried to contact but in th app its showing attempted for delivery. I am not able to contact the company via phone or any other means to complaint regarding the above. I extremely disappointed from such a reponse and attitude of company towards serving its customers. I feel its club factory's fault because it believing in such a company {ecom express}