Ecom Express Complaints & Reviews

Address: Ghaziabad, Uttar Pradesh, 201009

I have purchased an order from paytm on 15th oct. 2018 with the order id [protected] and it was expected to deliver on 18th oct. 2018. Today is 27th oct. 2018 and i have not received the order
10/27/2018 ingram | grievance details
https://consumerhelpline.gov.in/user/complaint-details.php?cid=981689
2/2
From paytm and neither any refund for the same. Paytm has been the most fraud company as there is no customer care and neither there is any way to reach out to them. I have also called the ecom express people named as rahul jain on the number [protected] however he is not interested to deliver the product as there is no response from their side as well. Now i am helpless and i want money back as the product is of no use to me now. Take an strict action against paytm and from india these type of company who doesnt have customer care and dealing in product online should be band completely.

+1 photos

Dec 1, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear RAJIV,

Greetings From Ecom Express

.We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Return request not completed even after 3 times of placing the request. The vendor's contact number is not provided anywhere even after contacting the customer care 2 times. No person has come to pick up the return order and the request gets cancelled automatically via sms. No support is being provided by ecom express. Kindly look into the matter as early as possible.

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Ritu Shingloo,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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Address: Ahmedabad, Gujarat, 380051

15 Oct
9:26 pm
Ecom_Express_DG has picked up your order. Your AWB number is[protected]

On 23 Oct I was promised (by Mr. Mukesh your executive) that within 2 days my product will be delivered and it has not been delivered yet. Today again when I called I am being told that the product is ready to be delivered from Delhi (by Mr. Mohmad Shadab).

The product is picked by your company on 15 Oct. Even after more than 10 days product is not delivered. Resolve the issue immediately.

+1 photos

Dec 2, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 28 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka

I am ms. Diana ann issac from kerala
I have placed an order from club factory on sept 30, 2018 and had paid for it through net banking. The product is supposed to be delivered to mr. Thirunathan munisamy at indra nagar, bangalore in the address i gave on october 16. They have not yet called the client or attempted any delivery although the ecom tracking says the current location of parcel is in bangalore since october 19 where it is to be delivered. The personnel are not picking calls or responding to enquiries. I need to know what they are doing with my order. The tracking number/ awb is[protected]. Kindly attend my case at the earliest.

+2 photos

Nov 28, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Ecom Express Customer Care's response Dear Diana Ann Issac,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 26 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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A

Aiswarya Rao

from Udupi, Karnataka

Oct 28, 2018

I am aiswarya, from shimoga, i had ordered from club factory with order no S[protected]. My product has not been delivered to me but the tracking status shows that the product is delivered. Once when the ecom agent had come for delivery, he had not bought the product. He called me again and told that it is in oggice oly, so i told him to bring it the next day.. For which he had agreed also.. But suddenly on the same day he has updated that yhe product is delivered.. But courier services to my college closes after 4pm. His updated time is 7.45pm

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Address: 422007

Website: Ecom courier

I have booked one order at crazendemand site and they have sent ecom courier vide awb[protected]. Till date i have not received any information on the said matter i contacted several times at ecom but every time they are saying that it will deliver tomorrow but till date i have not received my order please look into the matter and do the needful.
Usha iyer, nasik
[protected]

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Usha Baby,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 26 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: Kheda, Gujarat

Website: Amazon. In

It's been 5 days continuously i am contacting amazon and ecom express no one had listened me no i am fedup i want my refund money . a message came that my return pick up is not been pick up after first attempt
Here it is
Dear Customer, Your shipment[protected] has not been picked up after 1st attempt on[protected].Please contact call centre @ [protected] - Ecom Express

+1 photos

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Ecom Express Customer Care's response Dear Patel,

Greetings From Ecom Express

We regret for the inconvenience caused to you. We shall coordinate with our pick up center and arrange the pick up at the earliest.

Regards,
Team Ecom Express

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Address: 560057

Website: Ecomexpress

Worst analogue watche i won't this watch
I ll return this watch please contact me. Please don't this to do
Online shopping is very very worst experience today... Customer always trust online but online shopping very worst and bad... Today product are very duplicate and worst product today i know how to customer missguiding for online shopping.[protected] this my contact number

Dec 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Swaroopa,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Team Ecom Express

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Address: 560100

Website: ecomexpress.in

Still i didn't get my order its been 20 days. It takes only 3 days to deliver. I don't know why such business exists which can't keep the promise[protected]. And they didn't inform me anything. All i've to do ia check where its going. And the worst news is i heard one customer care telling me that its bengal instead of bengaluru so it went there. Such a worst service. I've made almost 11 calls, i've lost peace and patience waiting for that. And i missed my friend birthday surprise

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Address: Pune, Maharashtra, 411005

I have mentioned the address as office in the amazon portal, so i was expecting delivery on office days and timing (10 to 5). First delivery was attempted on non office timing. So for first time, i was not available to pick up my amazon parcel. After that i rescheduled the delivery but the attempt has not been made yet.
After that i am trying to call customer care but no response. Please someone look into this.

Awb no. :[protected]

Nov 29, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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Address: 560092

Dear sir/madam,

Subject: pickup of product (Awb no[protected]

Sorry to say that this is the worst kind of experience so far i have had with the kind of service your are providing. First of all there is no clear response and no intent to pick the product. It has been entering into 3rd week and still no clarity about the pickup service. This is the worst scenario anyone who could face. I am contacting customer care alternatively every 2 days and they are dragging it and giving excuses. I reside in a well established area and with good network of my mobile provider. Giving excuses will not justify the customer. Please in future if possible provide the promises to the customer as stated in you so and so called polices. Please try to rectify the issue as soon as possible for the above awb number, otherwise, appropriate action will be taken.

Regards,
L. Ravichandra

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in your reverse pick up. With reference to your complaint regarding your reverse pick up we are coordinating with the concerned team to get this arranged in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

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I received messages on date 21 oct 2018 that my two nos parcels are out for delivery. The delivery boy called me to delivery only one parcel another for refuse and decided to delivered at desired place but he neither came at place nor he call again. My both parcels are not to be delivered yet. L called but no any response on that cntact no. The contact no is fake. Please make to delivered my both parcels soon.

Ecom Express customer support has been notified about the posted complaint.

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M

Md Kunda

from Surat, Gujarat

Oct 25, 2018

Ecom tracking id, i want this shipment by today, kindly arrange the delivery or give me the offise address, iwill do the SELF COLLECT . I AM GOING OUT OF TOWN BY TOMORROW SO PLZ GIE THE SHOP/HUB ADDRESS BY THAT I CAN COLLECT THE SHIPMENT

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Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

F

Forensic science Batch 2017-20

from Noida, Uttar Pradesh

Oct 25, 2018

I have tried their all numbers but no number is reachable and haven't delivered product on time.

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Ecom Express Customer Care's response, Oct 27, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

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Address: Mumbai City, Maharashtra, 400710

I got a call on 23rd oct 2018 for my club factory products delivery. The delivery boy said he will come afternoon for delivery. Till 4:30 pm he did not come, so called him but he was misbehaving and didn't cooperated.
And the same day i got a message that the products has been returned as per my request but i didn't request for the return, i didn't refused to take it nor i cancelled the products.

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ecom Express Customer Care's response Dear Vishal Jawal,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 24 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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V

Varalakshmi Govindaraj

from Robertsonpet, Karnataka

Oct 25, 2018

Acknowledgement not given after picking the parcel containing a linen saree and two blouse pieces when will i get it

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Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Varalakshmi Govindaraj,

Greetings From Ecom Express

We regret for the inconvenience caused regards, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

S

Shubhams1997

from Mumbai, Maharashtra

Oct 25, 2018

My AWB Number is[protected]. I bought a pair of shoes from Fynd and Ecomexpress has not even picked up the shoes. My order was supposed to be delivered by 25th October and it is still in Pondicherry.

delay in delivery awb# 276856432 - Comment #3251893 - Image #0

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G

G Pandu goud

from Rayachoti, Andhra Pradesh

Oct 25, 2018

Dear sir I ordered dress for dussera (18-oct-2018) festival from jabong. I received msg on 19th that is your order is out for delivery. But no one called to me . On 23 oct I called to the e com excutive he said ' you should come and take' .I said pls deliver at given address' he behaved badly and cut my call. Till now no use

delay in delivery awb# 276856432 - Comment #3251904 - Image #0

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I have ordered a mobile from Flipkart . I didn't receive any call from the ecom express courier. I just got an OTP which will be verified at the time of delivery. And later I found that product has been delivered to someone else..I have never seen such type of nonsense issue in my life. I tried many times to contact them but all the mobile no I found in internet are wrong no. When I visit their store they are saying that product has been delivered to someone else.. I don't understand one thing when I have the OTP no how can you deliver the package to someone else..I have also not got a single call from the courier guy..this is ridiculous.

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ecom Express Customer Care's response Dear Harekrushna Acharya,

Greetings from Ecom Express!

We apologies for the inconvenience caused in this regards. Please be informed that we have noted your complaint and Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Y

Yasif Pasha Mohammad

from Hyderabad, Telangana

Oct 24, 2018

Actually i need that product today no one is informed me but the product is returned.how can they retun the item without my permission.iam taking action seriously and i put a case in Policestation.how can they retun without my permission.i want justice.

my package has been delivered to someone else - Comment #3250816 - Image #0

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Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

S

Singh1717

from Noida, Uttar Pradesh

Oct 24, 2018

I have call 2 time courier worker maan but not proper responced m visit the ur courier office ecom expees ambala cantt near tangri bridge haryana ambala 133001
Subject :- owner talk miss behive etc plzz action then reply me u have no responced / i have submit ur courier case in high court
Thanks regards
Parveen singh
[protected]

Reply

Singh1717's reply, Oct 19, 2018

Worker is poor
Poor service

Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

G

guddu.vedil

from Delhi, Delhi

Oct 25, 2018

One of my product from club factory not delivered to me and show order failed to deliver due to incomplete address. They even didn't make a call to me. Please help. Tracking no is[protected]. Worst service ever had.

my package has been delivered to someone else - Comment #3251903 - Image #0

my package has been delivered to someone else - Comment #3251903 - Image #1

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Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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Address: Kota, Rajasthan, 324008

I ordered 2 item (Irons) of philips 1200 wat but i received only one item...

Order id is [protected]

And received 1000 wat iron only on my account it is showing the two item delivered but i got only one...

I talked to courier ecom but they said that they got only one piece... Both items have same awb nu...

[protected]

Courier company ecom partner lieying to me they are not giving another item to me and said to return the item

+1 photos

Nov 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ecom Express Customer Care's response Dear Kanha Radha,

Greetings from Ecom Express!

We apologize for the inconvenience caused in this regards.Please be informed that we are the logistic service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, you need to contact the online shopping portal.

Regards,
Team Ecom Express

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S

[email protected]

from Ambala, Haryana

Oct 24, 2018

Sir I have ordered a product fromm paytm on Oct 12 . It was expected to be delivered on 17th Oct. It is showing delivered in my app. I call customer care they told me it was delivered but I did not get any p4oduct. Kindly resolve my problem. My order no is [protected].
Thank-you
Regards
Vishal jain
[protected]

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Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

B

Basu Agarwal shakarpur

from Delhi, Delhi

Oct 25, 2018

Dear ecom,

My order is already shipped as on 15th oct .but till now i haven't received it
The status is on 17th October is showing as your pickup is rescheduled.
My tracking no is[protected].
On both website different status is showing.And i am not able track it properly.hope you check and response me as early as possible.

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Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 24 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

A

Ashish Burman

from Chaibasa, Jharkhand

Oct 25, 2018

I ordered 4 garments on 13th oct, 2018...i got the 2 packet but remaing 2 packets is not delivered yet...its been 5 days but still both the packet did not show any further updates .
I am concern about the delivery as i already paid for products.
Here is tracking no[protected],[protected]

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S

Sowmya Prabhu

Oct 25, 2018

I have ordered an item from paytm and my AWB no is[protected]. Tracking status is showing as item is delivered but i have not yet received the item. I am not able to contact customer care too.

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Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Sowmya Prabhu,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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Address: Medak, Andhra Pradesh, 502295

Dear Customer, your JABONG "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected].
Out for delivery from 4 days. No one called but I am received that I reffused item.
I called that person and he said ' come and take it .and he talked rubbish . Told me cut call, .. said velgerly. After that I received msg..
"Your JABONG order AwB[protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]".

Nov 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express

Thank you for writing to us.With reference to your query regarding the airwaybill number[protected], the said shipment is out for delivery you may receive the same shortly.

Regards,
Team Ecom Express

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K

Kapil Pathak

from Indore, Madhya Pradesh

Oct 25, 2018

[protected] tracking no. Product not receive but courier status deliver

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Ecom Express Customer Care's response, Oct 27, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 19 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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This is regarding[protected]. I have ordered a package from snapdealwhich was handed over to ecom. The shipment status showing as delivered on 20 oct 2018, but i did not receive my shipment. I tried calling their customer care, but they have no idea about the current location of shipment and trying to make fool of customer and not responding properly..

They are blindly saying to wait for 2 more days on every call i make to their customer care.. Very worst experience with customer care staff..

+1 photos

Nov 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ecom Express Customer Care's response Dear Imran,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

Regards,
Ecom Express Team

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I

imranbasha234

from Ongole, Andhra Pradesh

Oct 25, 2018

Still no update.. Awaiting for reply..

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My parcel is in ecom office frm 18 oct... I request u to please provide it me today urgrntly because aftrr today i will not be avaiable for 20 days and i need it quickly nd urgently so please post me today at any timev... Tommoor i have to leave frm here to himachal before 12 pm... So please do as quick u can

Its a order from club factory having order no... So53644142
Pls contact only on registered moblie no... Please do it toda yb because its urgrnt

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ecom Express Customer Care's response Dear Dheeraj,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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A

Ashraf enterprises

from Warangal, Telangana

Oct 24, 2018

Mera phone pickup nhi kiya ja rha hai 2nd time attempted me daal diya gya ...naa mujhe koi call aaya pickup k liye.. Na mere permanent adress pe koi aaya..do baar se attempted me daal diya gya..

delay in parcel - Comment #3250777 - Image #0

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Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Please accept our apology. Request you to kindly contact your shopping portal to re-register your reverse pick up.

Regards,
Team Ecom Express

M

Mahidurrahman

from Patna, Bihar

Oct 24, 2018

Sir mera products me se 1 itams nikal liya hai muje apse request hai ki mera saman 5 itams tha usme se 1 itam nikal liya tha apki corrior men
My number [protected]
Odear id 24972 hai plzs help me sir

delay in parcel - Comment #3250789 - Image #0

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Mahidurrahman's reply, Oct 22, 2018

Plzs mera saman de do sir apki bandha ko bolo

Mahidurrahman's reply, Oct 22, 2018

Plzss sir

Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Request you to kindly contact your shopping portal regards to the content of the product.

Regards,
Team Ecom Express

S

Sai Vinay Ummidi

from Ongole, Andhra Pradesh

Oct 24, 2018

The watch ordered by me is KW 88 kingwear but watch had not still received

Reply

Ecom Express Customer Care's response, Oct 25, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express

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Address: 110037

Hi ecom team,

I am trying to track the shipment which is not moving since last 60 hours.

Please track the status and move to next destination.

It is staying at ghaziabad since 21-oct, 12:05 am

I tried your customer care but they are useless and keep bouncing my to each other and later disconnect.

It seems your team is not trained enough to handle my calls.

Awb number:[protected]
Source: bhiwandi
Destination: ghaziabad
Parcel booked on 18-oct. 2018

Regards,
Nk

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Address: Khordha, Odisha, 752100

My parcel from amazon by courier service is not getting delivered. Your delivery agents are asking me come somewhere else (Half km away from my home) to collect the parcel. It has been happened twice on 21st and 23rd oct, that is today. I have already forward this complain to your customer care twice, but it was also a waste. Your delivery agents are very much rude. Kindly sort out this issue as soon as possible, otherwise i have to take further action.

Ecom Express customer support has been notified about the posted complaint.

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Address: Coimbatore, Tamil Nadu, 641035

Your call centre people don't give enough information and always misguide the customers. I called so many times but everytime they told me tht is rescheduled but it was cancelled and they didn't inform me for one week and i kept calling and everyday they told me it's rescheduled. This kind of behaviour is not expected from you ppl. This is really really bad

Dec 2, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ecom Express Customer Care's response Dear Priyanshi,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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