Ecom Express Complaints & Reviews

Website: ecomexpress.in

I am rup singh with awb[protected].

I did not get my product delivered yet. I am ready to pick my order from the courier. Please provide me with address of the company pick up point in banglore. The courier guy is simply updating the status as i am unavailable, without even contacting me. When i am calling him he is behaving rudely and disconnecting the call.
Please resolve my problem as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 600041

Package from flipkart is not delivered despite sending a message and pin for taking the delivery. No contact was made but wrong update on the tracking site that address was incorrect. It was later corrected as no attempt made yesterday. Today also the product is not delivered. Contact person is not picking up the mobile[protected]. Local phone numbers are incorrect or not attended. There is no escalation mechanism too. No way of knowing where the package is or when it will be delivered.

Ecom Express customer support has been notified about the posted complaint.

Oct 28, 2018

Updated by Yogend Thanks. I followed up on the given mobile number but the Person did not provide any update and did not respond to my messages and calls. I have absolutely no idea as to where the product is. Most pathetic service.

Oct 28, 2018

Updated by Yogend Awb no[protected]

Oct 28, 2018

Updated by Yogend Finally the product was delivered by ECOM Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra

I didn’t have received my order. No customer care number is available if you do its not working or what i don’t know. My order is delay by 6 days worth rs 5000 and your agent can’t reach my address. Every time while i track order it shows due to failure of calls nd address incorrect. This is not 1st time i am ordering online every company always reach at my home before the very exact day of delivery. Please do something i[censored] can

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Priya Birla,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kannur, Kerala, 670006

I am anu from kerala. I have placed an order from club factory on oct 12th 2018 i have paid the cash through online. On 25th oct 2018 i received a message that its out for delievery but i didnt received it. I have never received a call from the courier service. I got a message later that day that they were unable to locate my address and will resedule the delievery the next day 26th oct 2018. My awb no is[protected]. I am not able to contact the courier service. Kindly attend my case.

Oct 30, 2018

Complaint marked as Resolved

Customer care executive called and resolved the issue. Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Anu,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 784103

I placed an order from myntra on 14th oct. It was then shipped on 16th oct. Since 22nd oct my order is pending with guwahati ecom courier and every day it shows the pickup is rescheduled for next day. Tried calling customer care nos. But my calls are never answered. Please sort out this problem soon as i urgently need my order.
Tracking no. Is[protected]

Dec 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 30 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122002

Website: Ecom

This company is simply bull #.. I have processed a pick up request[protected]. If you see the ref no. You can havevan idea when did i requested for a pick up. Height of carelessness and harrasment to customer. I have to initiate a new delivery upon their pick up request. Even when you xall them they put the call on hold for more than 15 mins. They really dont understand the value of time and customer.
I would request to cancel their company registration and ban them from re-registration. Making our namre and image of our country bad.

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Oct 27, 2018

Updated by ANUSAKTI BARIK No update..

Oct 27, 2018

Updated by ANUSAKTI BARIK [protected]

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear ANUSAKTI BARIK,

Greetings From Ecom Express.

With reference to your query regarding the reverse shipment has been delivered to shipper on 29 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Darrang, Assam, 784522

Sir,
I placed one order at club factory vide awb[protected], i know that through a massage whose are delivered through you.in connection with your authorized person connect me on 26/10/18. But till date i don't get my parcel from your end. And again i don't connect in your authorized person. It is a question that how many time we waiting for received my parcel. So i request you to kindly solve my matter sympathetically and give me my parcel.

With regards
Bhaskar
Ph. [protected]

Dec 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Shahid Bhagat Singh Nagar, Punjab, 144505

I ordered something from club factory and the order number is so55413520 and the tracking number is[protected]. I want you to contact to me while delivering the order on my another number [protected] because my given number [protected] has lost the day before yesterday. I lost my whole mobile phone while i was riding my bike so that number is not with me right now. I want my courier and don't want to waste my money which i have spent on this order. I shall be very thankful to you if you guys fix this by contacting me on [protected]. You can ask me qny information regarding my order if you want but please i want my order or my cash back. Thank you

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Ecom Express Customer Care's response Dear Rajit Ralh,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 27 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201009

I have purchased an order from paytm on 15th oct. 2018 with the order id [protected] and it was expected to deliver on 18th oct. 2018. Today is 27th oct. 2018 and i have not received the order
10/27/2018 ingram | grievance details
https://consumerhelpline.gov.in/user/complaint-details.php?cid=981689
2/2
From paytm and neither any refund for the same. Paytm has been the most fraud company as there is no customer care and neither there is any way to reach out to them. I have also called the ecom express people named as rahul jain on the number [protected] however he is not interested to deliver the product as there is no response from their side as well. Now i am helpless and i want money back as the product is of no use to me now. Take an strict action against paytm and from india these type of company who doesnt have customer care and dealing in product online should be band completely.

Dec 1, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear RAJIV,

Greetings From Ecom Express

.We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Return request not completed even after 3 times of placing the request. The vendor's contact number is not provided anywhere even after contacting the customer care 2 times. No person has come to pick up the return order and the request gets cancelled automatically via sms. No support is being provided by ecom express. Kindly look into the matter as early as possible.

Nov 30, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Ritu Shingloo,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380051

15 Oct
9:26 pm
Ecom_Express_DG has picked up your order. Your AWB number is[protected]

On 23 Oct I was promised (by Mr. Mukesh your executive) that within 2 days my product will be delivered and it has not been delivered yet. Today again when I called I am being told that the product is ready to be delivered from Delhi (by Mr. Mohmad Shadab).

The product is picked by your company on 15 Oct. Even after more than 10 days product is not delivered. Resolve the issue immediately.

Dec 2, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 28 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I am ms. Diana ann issac from kerala
I have placed an order from club factory on sept 30, 2018 and had paid for it through net banking. The product is supposed to be delivered to mr. Thirunathan munisamy at indra nagar, bangalore in the address i gave on october 16. They have not yet called the client or attempted any delivery although the ecom tracking says the current location of parcel is in bangalore since october 19 where it is to be delivered. The personnel are not picking calls or responding to enquiries. I need to know what they are doing with my order. The tracking number/ awb is[protected]. Kindly attend my case at the earliest.

Nov 28, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Ecom Express Customer Care's response Dear Diana Ann Issac,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 26 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

View replies

A

Aiswarya Rao

from Udupi, Karnataka

Oct 28, 2018

I am aiswarya, from shimoga, i had ordered from club factory with order no S[protected]. My product has not been delivered to me but the tracking status shows that the product is delivered. Once when the ecom agent had come for delivery, he had not bought the product. He called me again and told that it is in oggice oly, so i told him to bring it the next day.. For which he had agreed also.. But suddenly on the same day he has updated that yhe product is delivered.. But courier services to my college closes after 4pm. His updated time is 7.45pm

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 422007

Website: Ecom courier

I have booked one order at crazendemand site and they have sent ecom courier vide awb[protected]. Till date i have not received any information on the said matter i contacted several times at ecom but every time they are saying that it will deliver tomorrow but till date i have not received my order please look into the matter and do the needful.
Usha iyer, nasik
[protected]

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Usha Baby,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 26 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kheda, Gujarat

Website: Amazon. In

It's been 5 days continuously i am contacting amazon and ecom express no one had listened me no i am fedup i want my refund money . a message came that my return pick up is not been pick up after first attempt
Here it is
Dear Customer, Your shipment[protected] has not been picked up after 1st attempt on[protected].Please contact call centre @ [protected] - Ecom Express

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Ecom Express Customer Care's response Dear Patel,

Greetings From Ecom Express

We regret for the inconvenience caused to you. We shall coordinate with our pick up center and arrange the pick up at the earliest.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560057

Website: Ecomexpress

Worst analogue watche i won't this watch
I ll return this watch please contact me. Please don't this to do
Online shopping is very very worst experience today... Customer always trust online but online shopping very worst and bad... Today product are very duplicate and worst product today i know how to customer missguiding for online shopping.[protected] this my contact number

Dec 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Swaroopa,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560100

Website: ecomexpress.in

Still i didn't get my order its been 20 days. It takes only 3 days to deliver. I don't know why such business exists which can't keep the promise[protected]. And they didn't inform me anything. All i've to do ia check where its going. And the worst news is i heard one customer care telling me that its bengal instead of bengaluru so it went there. Such a worst service. I've made almost 11 calls, i've lost peace and patience waiting for that. And i missed my friend birthday surprise

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411005

I have mentioned the address as office in the amazon portal, so i was expecting delivery on office days and timing (10 to 5). First delivery was attempted on non office timing. So for first time, i was not available to pick up my amazon parcel. After that i rescheduled the delivery but the attempt has not been made yet.
After that i am trying to call customer care but no response. Please someone look into this.

Awb no. :[protected]

Nov 29, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560092

Dear sir/madam,

Subject: pickup of product (Awb no[protected]

Sorry to say that this is the worst kind of experience so far i have had with the kind of service your are providing. First of all there is no clear response and no intent to pick the product. It has been entering into 3rd week and still no clarity about the pickup service. This is the worst scenario anyone who could face. I am contacting customer care alternatively every 2 days and they are dragging it and giving excuses. I reside in a well established area and with good network of my mobile provider. Giving excuses will not justify the customer. Please in future if possible provide the promises to the customer as stated in you so and so called polices. Please try to rectify the issue as soon as possible for the above awb number, otherwise, appropriate action will be taken.

Regards,
L. Ravichandra

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in your reverse pick up. With reference to your complaint regarding your reverse pick up we are coordinating with the concerned team to get this arranged in next 24-48 hrs. or you may contact our Customer Helpline no. [protected].

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I received messages on date 21 oct 2018 that my two nos parcels are out for delivery. The delivery boy called me to delivery only one parcel another for refuse and decided to delivered at desired place but he neither came at place nor he call again. My both parcels are not to be delivered yet. L called but no any response on that cntact no. The contact no is fake. Please make to delivered my both parcels soon.

Ecom Express customer support has been notified about the posted complaint.

View replies

M

Md Kunda

from Surat, Gujarat

Oct 25, 2018

Ecom tracking id, i want this shipment by today, kindly arrange the delivery or give me the offise address, iwill do the SELF COLLECT . I AM GOING OUT OF TOWN BY TOMORROW SO PLZ GIE THE SHOP/HUB ADDRESS BY THAT I CAN COLLECT THE SHIPMENT

Reply

Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

F

Forensic science Batch 2017-20

from Noida, Uttar Pradesh

Oct 25, 2018

I have tried their all numbers but no number is reachable and haven't delivered product on time.

Reply

Ecom Express Customer Care's response, Oct 27, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400710

I got a call on 23rd oct 2018 for my club factory products delivery. The delivery boy said he will come afternoon for delivery. Till 4:30 pm he did not come, so called him but he was misbehaving and didn't cooperated.
And the same day i got a message that the products has been returned as per my request but i didn't request for the return, i didn't refused to take it nor i cancelled the products.

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ecom Express Customer Care's response Dear Vishal Jawal,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 24 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

View replies

V

Varalakshmi Govindaraj

from Robertsonpet, Karnataka

Oct 25, 2018

Acknowledgement not given after picking the parcel containing a linen saree and two blouse pieces when will i get it

Reply

Ecom Express Customer Care's response, Oct 26, 2018

Verified Support

Dear Varalakshmi Govindaraj,

Greetings From Ecom Express

We regret for the inconvenience caused regards, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

S

Shubhams1997

from Mumbai, Maharashtra

Oct 25, 2018

My AWB Number is[protected]. I bought a pair of shoes from Fynd and Ecomexpress has not even picked up the shoes. My order was supposed to be delivered by 25th October and it is still in Pondicherry.

Reply

G

G Pandu goud

from Rayachoti, Andhra Pradesh

Oct 25, 2018

Dear sir I ordered dress for dussera (18-oct-2018) festival from jabong. I received msg on 19th that is your order is out for delivery. But no one called to me . On 23 oct I called to the e com excutive he said ' you should come and take' .I said pls deliver at given address' he behaved badly and cut my call. Till now no use

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 281

order not delivered yet even after contacting customer care multiple times

Post your Comment

delivery delay and poor response

Post your Comment

im complaining about my delivery of order

Post your Comment

product not yet delivered

Post your Comment

rescheduling of my order every day since 10 days at the same place

Post your Comment

product not yet picked up

Post your Comment

non received of club factory order

Post your Comment

I am complaining about my club factory order regarding phone number.

Post your Comment

paytm order

Post your Comment

tweens bra return not completed

Post your Comment

non delivery of the product

Post your Comment

product not delivered yet

Post your Comment

order/parcel not received

Post your Comment

reverse pick up my amazon item

Post your Comment

refund amount

Post your Comment

poor service, delay in delivery

Post your Comment

when I rescheduled the delivery, it was not attempted.

Post your Comment

pick up service

Post your Comment

not delivered the parcel yet

Post your Comment

delay in delivery awb# 276856432

Post your Comment

Related businesses