Ecom Express Complaints & Reviews

I ordered hail oil and it was supposed to be delivered within 3 business days from the date of delivery i. E. 09/10/18. On 13/10/18 i got a message that product undelivered due to wrong address. I got the chance taking to delivery guy after calling so many times on the number provided by them in message for tracking the product and he said sir i left the place, i couldn't find your address so will deliver the product tomorrow i. E. 14/10/18. But from that day i didn't get neither the product nor any information from their side. Instead i have been talking to there customer service executives from past three days and everyone makes promise that your product will definitely deliver by tomorrow 6pm but it just seems to be fake promise. This happens 3 times in a row. I dont have any other way to communicate these guys except customer service which is very pathetic, what it seems to me from my past 3days experience with them.
Please do something, either get my product delivered or make my money refund to me.
Thanks.

I ordered product from flipkart then i got estimated delivery date of 14th october 2018 after tracking my parcel, i came to know that my parcel has come at my city on 13th october then from 14th october delivery guy sending me messages that delivery will be attempted today but no one knock my door and after that they blame the customer for various reasons that delivery has attempted but couldn't find the address, no one was there to accept the delivery, customer refused to accept the delivery. These are all lies, if they hadn't found my address they would have called but no one did that means courier service is doing this deliberately. Till date i haven't got the parcel.

I have ordered from flipkart... The first delivery attempt was unsuccessful because your workers don’t carry a swipe machine... So i request via mail to be delivered on 18 th of oct the mail showed positive response... But your assurance to deliver on 18th oct failed miserably... And ur assurance to deliver today by (7pm) by some customer care employee was it a joke.?? Because it’s already 10 pm
Because of you the seller have asked for return
Ecom i’m totally disappointed.
Please don’t take up works if your finding hard to manage because it also become a problem for us.

Hi
Ecom express delivered my flipkart parcel. Igot a messagae statis this. But i have not received any call or my parcel till now.
I complained on flipkart as well but they are saying it's a problem from courier company.
I tried multiple time for 3 consecutive days to approach the person whose number was mentioned in the message update but it was not getting connected.
I am providing my awb number[protected].
I got a feedback message in which i expressed my concern that i have not got my product till now.
Looking at the name and brand of the organisation i was expecting that i'll got a call asking my concern but have not received the same till now.
My product was prepaid & it's been 3 days since my product is missing.
Kindly acknowledge and help with the query

I have ordered a cell phone in flip-kart having the order id: awb[protected]. The delivery executive was refused to deliver on the stipulated address. After wards without any call, notification they were sending fraud notification about the customer such as delivery address unlocatable, customer rejected the order. And also behaved in rude mood with me. This way they cancelled the order but in the notification it is told that the customer has cancelled the order. But in the same address a product of order id:[protected] is delivered today. What's happening i don't know. My kind request to you that please take an immediate action for this rude behaviour and fraud information given to the customers by the ecom express executives. And i need the cancelled product delivered tomorrow.
Name - uttaran patra
E-mail - uttaran. Dce.[protected]@gmail.com
Contact no - [protected] / [protected]

I had placed an order online through paytm mall and the order was despatched through ecomm express couriers.

The above shipment was not even attempted once but the ekma dc has updated the website stating that attempts were made and the last attempt for delivery was refused by the customer. I am truly appalled at the level of service that is being provided by this courier, who lies to customers. It is disgusting to say the least. The call centre provided me with a contact number ([protected]) but no one is picking up the call.

Would appreciate your kind intervention in this regard.

Hello... I m dr krishan gopal... Belongs to merta city. I fequently order product from flipcart and amazon... Recently i have ordered two deliveries from amazon and flipcart... From last two days ecom executive did not come to my delivery address after receiving msg that our executive is out for delivery... Keep bla bla amount ready... And after waiting for hours these people finally report customer is not available... Not traceble... Not locatable... When i called on refered executive no... No response comes from other side and phone automatically disconnected in 12 to 13 seconds... This is contact no of ecom express executive provided to me...[protected]

I have airway bill no.[protected], i got message of outbound delivery on saturday 13.10.2018.. But it was not delivered.. I received messages on monday, tuesday also.. But no body called me for delivery, meanwhile on monday i went to shopping portal and requested for delivery and i got call and was assured delivery by wednesday 17.10.2018.. On wednesday i received the message of delivery and i called the delivery guy.. He told me that he is coming in 1 hr, than i again called up and he said he is coming, i again called him and he said that he will deliver it tomorrow but i insisted on delivery, he said he is coming but didnt came and also not picked my call.. On thursday also i got no message of delivery, today on 19.10.2018 when i checked on ecom express, i read the response on ecom website that "customer refused the delivery"

That is unbelievable and highly unprofessional.. How can somebody do this.. This is pathetic and enquiry must be made against that particular employee.. I have requested the shopping portal today for delivery and have appraised about the situation.. But something must be done against ecom exp.. If i had not checked the status i would not have known this.. And they might be doing this to many others who are not so vigilant..

Dissatisfied to the highest level..

No response of my many calls in your number, did not picked my pracel on time even after time, your customer care representative are not talking in good manner please make your service better and fast and respect your caller or custmer and provide a good service I think you are not you are not intresed to solve your custmer problem my order pick up date was 10/oct/2018 but I cannot be collected. You provides a bed service...
My shipment[protected]

I ordered nokia x6.1 it as in delhi on 15 october and out for delivery next day. Same day no body contracted me and marked status as customer refused to accept delivery which is certainly false. No customer support no response no number is shared Worst courier service ever you should ### you and your f**ing company. I submitted complaint on their website but they all are ###ed. All e commerce website must blacklist you.

Dear sir/mam,
My order that has been from flipcart
Order id. Od[protected]
Awb no.[protected]
Has not been delivered to me but it is showing that it had been delivered since oct 13th.
I had been giving complaint to your serivice from the day i got the message but they are not taking any action against it.
They are taking awb no. And my alternatr no. And saying wait for 24hrs there will be call. But there is no call till today from oct 13th.
I will be thankful to ypu if you talk a proper action against it so, please deliver my thing if not give back my money.

I have amazon parcel which was in delivery centre but, they don't want to deliver this, 15th october they call me and said not able delivery this, it will be delivered in next day. But next day (16th october) they don't call me and i called him and he tell my number was wrong so not able to contact but my number is always available. (17th october) they don't called me i called him, he said not to able deliver this product. But 3 days i received message that your item will be delivered today. And don't refuse the product but they updateed their status that i refused it. I also contact with ecom express supervisor, i am soaked he is a same category person, today i call him, he told that you parcel returned, contact to amazon. What is this!
Shame on ecom express.
My awb number is[protected]

I have booked a american turister bag from snapdeal and i have received the product. But the product comes damage so i request for replacement and your courier boy take from me on st 5/10/18 from my office and provide me the paper where barcode no is[protected]. Today is dt18/10/18 but still the parcel showing not received and today showing request return closed. Kindly look this matter urgently.

I have ordered a saree from paytm AWB NO.is[protected]And it was to be delivered by ecom express today but the delivery was not attempted and I have got a msg that Delivery attempted but customer not available.This is absolutely false.The delivery man even didn't call . I am very disappointed with the ecom express as they update false delivery status on the website ...

I have ordered a wallet from amazon.in. And it was to be delivered by ecom express today but the delivery was not attempted and i have got a msg that delivery attempted but customer not available. This is absolutely false. The delivery man even didn't call. I am very disappointed with the ecom express as they update false delivery status on the website.

My shipment with AWB#:[protected] hasn't been delivered to me though as per courier website it was delivered on 4th October, 2018. Please give it a check as I wasn't even contacted once during delivery and if the product hasn't been delivered then why the local courier guy marked it as "Delivered".

The order was from Paytm Mall website.

Please look into it.

I had ordered a product on FREESOO.IN, which is tied up with GIZMOO. Obviously, the courier service they chose was ECOM EXPRESS. The AWB NUMBER of my product is[protected]. I got the message that the product arrived in BANGALORE long back and was out for delivery on 12th OCTOBER, 2018. The order was placed on 6th OCTOBER, 2018. I was given a number to call on, which was an automated message asking me to enter my AWB NUMBER, which I entered. I got the message that the number I'm trying to call is BUSY. Furthermore, I waited for nearly 10 minutes on the line and there was no response. Also, when I tried calling 30 minutes later, it was still busy. Moreover, I tried the same thing at least 7-8 times that day, disappointed every time. After the while, I got the message the product was undelivered because I wasn't there. Please make sure I receive my product in Bangalore and ask the courier guy to contact me on reaching the required location.

My awb bill no is.[protected] and not able to contact courier team because all the no is not valid nd my parcel is already in kalyan without calling me courier team is taking that back as complete address required but i had mentioned complete address and my contact no but they are not calling mee as well i'm also not able to call them kindly chk and not satisfied with courier service as this is my 3rd complain.

Preksha khatri

I have ordered two items from myntra and failed to receive on the delivery day..i requested the guy and told him to deliver the next day i.e on 16th but till now I haven’t received..i need the product to be delivered at the earliest..its been 4 days already..i understand its festival time now but i need the product to be delivered by tomorrow i have tried calling the customer care service a lot of times but still there is no response..kindly help..awB no.[protected]

Hello team,
I had ordered few items from amazon, which shipping via ecom express, i got an update msg from ecom express that my product is out for delivery on 15 th oct (Monday). While i tracked it on excom express it shows product delivered successfully. Without my signature how is it possible,
I called excom express manager near my location,
Mobile no:+[protected]
He made me wait for long time, and make misbehaved with me and threatened that complain where you can, no one can do anything to him,
I demand justice, please take necessary action against that manager from ecom express
Dist : koraput
Mobile no: +[protected]
I need an apologize letter from him, as well as my product back.
We are also taking this issue to consumer court against ecom.
Thanks
Regards
Sun overseas.