Ecom Express Complaints & Reviews

I ordered and item from international banggood site and once the item entered india, it was handed over to ecom express for local delivery. The packet with awb number:[protected] is showing as delivered on 16th october 2018 at 17:12 hrs, but it is not delivered to me. I called their contact center 4 times, and 2 times after hearing me out the agents disconnected the call saying they will raise the complaint in 24-48 hrs and for another 2 times, didn't provided any resolution.

Nov 19, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Humans,

Greetings From Ecom Express.

We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

Oct 18, 2018

Updated by humans Than I must say you didn't checked your records at all. Because yesterday I called your customer helpline 6 times. And on the last call the update I got was that it was not delivered, but is being returned back for reasons unknown to me. The status showing on web is incorrect, must say pathetic service, no responsibility or accountability at all.

And by the way anyone will contact or raise complaints only after checking with family and neighbors.

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Address: New Delhi, Delhi, 110044

No response of my many calls in your number, did not picked my pracel on time even after time, your customer care representative are not talking in good manner please make your service better and fast and respect your caller or custmer and provide a good service I think you are not you are not intresed to solve your custmer problem my phone pick up date was 11/oct/2018 but I cannot be collected. You provides a bed service

Nov 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Radha krishana,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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My delivery is expected today but the last the boy came in he asked me for otp which he will generate from a company and he didn't gave phone nor his mobile no
Nxt that means today on 16 october he should come and deliver me the phone but he didn't deliver me the phone still there and have completely make my payment of that phone and even if i didn't delivers me and returns back the offer which was available on flipkart before couple of days which will not get by me so this is god creating problem for me by time as well as by reordering a new phone
Advice at lice provide contact no.

Nov 26, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear RONAK TANNA,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: 713150

I am complaining about my amazon parcel. My delivery dat was 15/10/2018, but they call me and told not to able to delivary on those day and it will be delivered in 16/10/2018. And they don't call me, i called him but he respond that not to able deliver this product on those day, they don't want to deliver my amazon parcel.
My amazon order awb is[protected]

Nov 23, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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A

ankitdhiman9666

from Ambala, Haryana

Oct 16, 2018

The product i have ordered is very cheap as compared to what i saw online.i want to return the product but i can’t find any contact number of shopiestan.com.i have emailed them but i’m getting no response.
please provide me contact detail of the site
my contact number is [protected]

amazon parcel not delivered by executive - Comment #3242243 - Image #0

amazon parcel not delivered by executive - Comment #3242243 - Image #1

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Ecom Express Customer Care's response, Oct 17, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

A

ankitdhiman9666

from Ambala, Haryana

Oct 19, 2018

thanx for revert..
i have tried to contact on given email id at the specific shopping potal but i am not getting any response from their side
now suggest me how your team can help me i have given money to ur team..your team are doing harassment to the general public.

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Address: Bangalore, Karnataka, 560037

Website: www.ecomexpress.in

Product already reached to bangalore yesterday morning near 8:40 am, but me haven't received my product. Unnecessary delay. I know the ecom express service of delivery they always delay at there work.
Same situation occurred before at reached to near hub but it delay by 10- 13 day.
Please help me
Awb no.[protected].
Order package date is 11 oct
Package dispatch date 13 oct
Reached at bangalore hub 14 oct.
The package is not delivered to me

Nov 17, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ecom Express Customer Care's response Dear Vivek,

Greetings From Ecom Express.

With reference to your query regarding the shipment no.[protected], is reached our BENGALURU hub and further it will be connected to delivery center You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

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J

Job Johny

from Calicut, Kerala

Oct 16, 2018

I am Job I want to cancel my product with tracking Id[protected] of value rs 2499 Because I am not present in my city So plz cancel my order

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Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Job Johny,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express

@

@ Aashiqui

from Durgapur, West Bengal

Oct 16, 2018

My percel not delivered In my home address ... please help me

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Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Aashiqui,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

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Address: Thane, Maharashtra, 401404

Website: ecomexpress.in

Dear sir, my name is wasim ansari, i was return my order because i am ordered sandisk cruzer blade 64gb pendrive, samsung memory card 128 gb, fastrack mens watch, jbl bluetooth and sony earphone but i damage pendrive duplicate memory card duplicate watch and duplicate earphone my tracking order no. No is[21922] please return my order and refund my amount 1298.

Nov 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Noornoor Ansari,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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S

Subrata R

from Madanpur, West Bengal

Oct 16, 2018

Where is my product with AWB no[protected] ?? It has no update after 6.10.2018.

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Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Subrata R,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 09 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

H

Ha_rsh Sh_ukla

from Lucknow, Uttar Pradesh

Oct 16, 2018

[protected]

Reply

Ha_rsh Sh_ukla's reply, Oct 7, 2018

Return my item

Ha_rsh Sh_ukla's reply, Oct 7, 2018

Return my order

Ha_rsh Sh_ukla's reply, Oct 7, 2018

Fake item

Ecom Express Customer Care's response, Oct 17, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Request you to put forward your query so that we may assist you accordingly.

Regards,
Team Ecom Express

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Address: Mumbai City, Maharashtra, 400034

Website: ecom express

This is the worst n fake web site.. I hv placed an return on 5 oct 2018. No one has neither cald nor msg me about pickup status, date-time. This people making full of customers.. Wen we call their support numbers they never give proper response n directly disconnects the line.. They have many patners involved in their business.. Strict action should be taken against this company.

Nov 20, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Archana Gajul,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

Oct 18, 2018

Updated by Archana Gajul Return not picked up against AWB[protected]

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Address: Kurukshetra, Haryana, 136118

Website: shopiestan.com

I have ordered a pair of jean worth rupees 1398.the picture of jeans i saw on site is attached but what i received was of very cheap quality and very local stuff.
the picture of what i received is attached as well
i just hated the product and
i want to return my product with order no #13565. order was placed on 11oct2018
i want. to return the product but didn’t find any contact details of shopiestan.com
i have emailed them many times but i’m getting no response.
please provide me any contact details of the shopiestan or any way to get my money back.
please help
waiting for the response.

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Ecom Express customer support has been notified about the posted complaint.

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Website: Ecomexpress.in

Its been a week and I'm seeing that my order is reschedule for next day. Why this is happening? When I call the ecom express customer executive then they told me that Myntra has not shipped the product but Myntra had shipped it already (look at the screenshot). Please my item before 17th of October or I will need the help of Law. I'm very very dissatisfied with the service of Ecom Express. No doubt that the company Myntra shipped the product but the courier is not doing anything.

+1 photos

Nov 26, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Pratyush Pratim Laskar,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 18 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: 560048

Website: ecomexpress.in

My order has been shipped to the hub bangalore - hnp and its still there for more time and is yet to out for delivery/shipped to sub delivery center. It would be a great if you could let me know the location of my shipment as i'm ready to collect it from door step as fast as you could as i may be leaving the place which i had written as the address and i am urgently in need of my shipment.

Airway bill number :[protected]

It's been five days between shipment start date and today's date and both origin and destination would be same location "bangalore" and i'm wondering what makes difficult for them to deliver within the city which hardly takes two days to deliver with due to all factors.

Hope that your team would be taking this complaint seriously and would try your best for enhancing your service quality.

Regards
Vasantharaja c

Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Vasantharaja C,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 18 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: Deoghar, Jharkhand, 814112

My order has been shipped to the hub cch and its still there for more time and is not yet out for delivery! It woulf be a great pleasure if you try to do the delivery system as fast as you could as i may be leaving the place which i had written as the address and i am urgently in need of a phone...
Hope that your team would be taking the message seriously and would try your best for enhancing your service quality... Regards
Thankyou

Dec 1, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Priyanaw Yuvraj,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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M

Mantu Kumar Sau

from Bolpur, West Bengal

Oct 15, 2018

My AWB No.[protected],[protected],[protected],[protected] is not deliver, but status updated deliver, why product status deliver? When I get product?

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Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Mantu Kumar Sau,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

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Order no.[protected],[protected] n 1 more item... Tracking showing out for pickup but its been 3 days they haven't picked up... Location showing ranchi which is 45 km from my city n they r taking 7-8 days to deliver as i ordered on 9th oct and today is 14th or i say 15th oct... Please solve my problem n start delivering early... Very bad service at time of festivals

Oct 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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K

Kalyani shukla

from Vidisha, Madhya Pradesh

Oct 15, 2018

Two times they send my parcel back to company which i bought by flipkart. They didn't delivered it to me . I'm very disappointed by your cheap service . 😡

Reply

Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Kalyani shukla,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

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I ordered a product from flipkart on a bigbillion day, on oct 12 around 7.43 pm i got a message as product is delivered, the delivery boy contact number is not working. I already paid the amount. Please help me with this, worst experience with ecomm.
The customer care number is not working. Are you guys playing with this? I will complaint with higher authority.

Nov 24, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Varunakrishna,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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U

Umaydv

from Vijayawada, Andhra Pradesh

Oct 15, 2018

I ordered a saree from dealhop pvt ltd which was forward to the ecomx to deliverd to me but the product isn't in good condition and not same product that expected in online so i wanted yo return it now!! My Air bill no.[protected] and my order no.-DSH[protected] I HOPE that my request will be accepted by site

got a message as product is delivered, but till now i didn't get any item - Comment #3240546 - Image #0

got a message as product is delivered, but till now i didn't get any item - Comment #3240546 - Image #1

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Ecom Express Customer Care's response, Oct 18, 2018

Verified Support

Dear Umaydv,

Greetings from Ecom Express!

We apologize for the inconvenience caused in this regards.Please be informed that we are the logistic service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, you need to contact the online shopping portal.

Regards,
Team Ecom Express

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Address: Rewari, Haryana, 123401

Website: ecomexpress.in

Order not deleivered
And when i trying to contact the person who in actually did not deleiver the product said thai delievered status of shipment is mistakely updated and he wiil deleiver it by today. But he did nit deleiver the product and after a day i again call him and he said the same that he will deleiver it by today but that doesnot delievered till yet and now he does not pick my phone

Employer name is :- arun kumar
Emplyoyee number is :- 26024

Nov 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Yashbansal,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: Chittoor, Andhra Pradesh, 517644

I ordered nutripath re-gain growth - 1 bottle but i received weight loss product from nutrylyfe. My order id is [protected] and my awb no. Is[protected] ordered on 10/10/18
My shipment address is
Ncc ltd - pmay - ntr nagar housing project (Aptidco),
Beside rajiv nagar, shivanadhapuram,
Srikalahasthi - andhrapradesh - pin code - 517644,
Mobile no. [protected]

Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Raghavendra Ayyagari,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 14 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: 10051

Website: Ecom express

Hii i bought this product yesterday i got a damaged screen of i phone x clone by my dealer and some parts are also losed and the colour i ordered its not that color my order no 4031439
Tracking id[protected]. The box was too old the earphones were also damaged i am a student i bought it from my part time job money plzzz help me i want my money back plzz.

Nov 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Rashi,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110043

Website: www.naturepathic.com

Sir/ mam

1. Order id. [protected], tracking id[protected]Ecom express) pickup date is[protected] but again and again we are resheduled the because pickup is not done from your side. Till the time or date my order is not pickup. Please resolve the issue what is the matter against pickup. And take action immediately.

3. Our 4 to 8 order is cancelled from your side because pickup is not done through ecom express. Service is very poor & not work properly.

Nov 18, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: Kolkata, West Bengal, 700094

Why delivery attempt failed for this delivery... While my sister has 27 family member as a joint family, and someone of her family member must attend the courier boy no doubt. And the message showing on the tracking \"customer not available for 3 times\" is this a joke? Please solve this problem as soon as possible. Awb no[protected]. This is quite urgent to deliver the product in time before durga puja. I have already lodged a complain on shiprocket. Complained no is[protected] and also called so many times to ecom-express hq (Delhi) and local branch (Kolkata-garia/kasba) but no body co-operate with me by telling what is the exact issue of non-deliver the package. But it happens again and again.
My email [protected]@gmail.com

Nov 19, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ecom Express Customer Care's response Dear Sumiswarno,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 14 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Website: www.ecomexpress.in and www.myntra.com

I have ordered a dress from myntra order no. Is[protected]-8132503 and tracking number is [protected] by ecom express shipment and it was delivered on khandwa-450001 (M. P.) but it is not delivered yet and it is in indore from last 2 days if the order is not delivered by eod, i will escalate this matter to be higher authority of ecom express as well as myntra.
Don't take this matter as lightly.
I want it to be be deliver by eod at any cost.

+3 photos

Nov 20, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ecom Express Customer Care's response Dear Chetan Mandloi,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 13 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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Address: Bangalore, Karnataka, 560100

Website: www.ecomexpress.in

I ordered a phone in flipkart during the big billion days sale and i paid for the order beforehand. The courier service associated was ecom express and the order was supposed to be delivered on 18th october. But i got the message on 12th october that the product is out for delivery and i was waiting for the entire day for delivery. I called the ecom express customer care in the evening at about 7pm and at exactly 7:35 pm, i got a message saying that the product is delivered but i didn't receive the product. And the ecom executive number they provided me in the message wasn't working from the morning. It was just a customer care number not the delivery executive number. I lost a huge amount on that phone.

Ecom Express customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by itSumanth my awb number is[protected]

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Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 284

awb number: 259738623 item not delivered

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did not picked my damaged mobile phone

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delivery of my mobile poco f1

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amazon parcel not delivered by executive

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product shipment delay

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wasim ansari

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return not picked up

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I want to return asps

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why my order is delay?

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very disappointing response from customer care irrespective of customer needs

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i have ordered a phone and it is taking unnecessarily more time to ship than it should

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clothing... out for pickup

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got a message as product is delivered, but till now i didn't get any item

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order not delivered but shown as delivered

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wrong item dispatched

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iphone x clone damaged screen

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package not pick up

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shipment un-delivered

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order not delivered yet

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parcel not received but got the message that product is delivered.

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