Ecom Express Complaints & Reviews

Address: Visakhapatnam, Andhra Pradesh, 530002

Hi my name is s. Vijayan., i ordered a powerbank and earphones from shopclues on 17/09-2018 which have been delivered today[protected] to me by ecom express. The order number is[protected]. The order what i received was damaged and broken. I would like to have a replacement of my product with out any damage or i wish to get my money refunded.[protected] is the number of e.com c. Boy which i received a call from and [protected] is the contact number. I received a the information about the delivery for contact through sms. My contact number is [protected]. Kindly consider my issue and hope for the resolution as early as possible. Thank you

Oct 26, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Vijayan,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards.

Regards,
Team Ecom Express

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M

Monojit328

from Gobardanga, West Bengal

Sep 26, 2018

I payment 2999/ for Nokia 8110 4g mobile.but
I received same Nokia 8110 4g model but GEOTEL phone received.I Want replace GEOTEL phone and Nokia want.

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Ecom Express Customer Care's response, Sep 28, 2018

Verified Support

Dear Monojit,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Mumbai City, Maharashtra, 1234

Website: deal hatke.com

We have received ur product, smart watch, today on20th sep 2018, by courier. But the product was already defected, the defect is, that the product is not functioning in any respect so plz inform us what we have to do. Either in exchanging or refunding. It required 2hr charging to get on and we do so as directed by the manual but it was unable to get on. What we only want is the refund and nothing else...

Oct 28, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Manzoor Ahamad,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

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S

Shri Mithra Mithu

from Bengaluru, Karnataka

Sep 21, 2018

I don't like that product

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Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Team Ecom Express

J

jaggu1234

from Visakhapatnam, Andhra Pradesh

Sep 25, 2018

This is sirisha rani today i got my delivery i am not satisfied with that because it is not as good as in the image that was published in facebook

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Ecom Express Customer Care's response, Sep 27, 2018

Verified Support

Dear Jaggu,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Team Ecom Express

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Address: New Delhi, Delhi, 110095

Delivery boy reached at the flat at duty time at 10am in morning with unsuccessful delivery, when i contacted him within few minutes after his attempt delivery, the person didn't picked up the call. After many attempt when he receiced the call he said dellivery will be done by 4pm.
When i called at 4pm, he said delivery will be by 5pm, at 5pm when i called he said delivery will be by 6pm max for which i insisted to attempt delivery ealier than 6pm as i have to leave for airport.
I waited till 6pm and called over 10 times for which he ignored all my call.
Very pathetic service by ecomexpress and very bad behaviour of delivery man.

My awb no.[protected]
To be delivered at dilshad garden on 18/9/2018
My contact no. [protected]

Oct 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused regards to the delay in delivery. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express

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S

Shubh Sahu

from Indore, Madhya Pradesh

Sep 19, 2018

Hii I want to cancel my order noOut For Delivery: Hello shubh sahu Your order##OOC[protected] 1 x Krown K1 Smart Watch (with 6 months Warranty

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I have availed your servise through club factory the product shoe that was bought product no - SO46094817
It was found in pathetic condition i wanted to return it there and then so i search for your helpline number for return of the product and i found [protected] as the helpline number . I called then he asked me about my card details i gave him and he was frequently sending OTP and finally he took away 30000 rupees from the debit card . This is a really a shameful act in the name of your services . I hope this complain will be taken into consideration as soon as possible and my money should be refunded .

Thanking you
Surya Prasad Shukla

Oct 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Surya Prasad Shukla,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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S

Shubh Sahu

from Indore, Madhya Pradesh

Sep 18, 2018

Hi i a shubh
i want to cancel my order because i am not in city right now i will get to you within one month
thanks

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T

Tyagini

from Pune, Maharashtra

Sep 21, 2018

Ordered socks from club factory (online), payment is also done for it . The tentative date to receive my product was 18/09/18
But still it's showing pickup reschedule since then . Tracking no is[protected].
Please do the needful at the earliest.

Reply

Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. So request you to kindly allow us 24-48 hrs. for the update.

Regards,
Team Ecom Express

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Website: ecomexpress.in

My tracking number[protected] showing false updates from 15, sep, 2018 08:31 hours. Next update from rajkot should be jamnagar not manendragarh hub.
Now it is at delivery center at india one named place. Now they will post update o[censored]nknown address and not deliverable.
But i do not recognise the place where it is currently. I think it is going to dwarka (Delhi), but they did not examined address have pincode 361315, dwarka which is in gujarat.

Oct 28, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Bharabhara,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 18 Sep, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express

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S

sailendu

from Pune, Maharashtra

Sep 18, 2018

Hi,
The item to be returned to Paytm having above airway no. is already picked up by your courier guy. I have the acknowledgement copy also. Where is the item now?

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A

Arjun sodgir

from Nashik, Maharashtra

Sep 18, 2018

Item is another prodet Refound my process

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Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

7

7359294060

from Nagpur, Maharashtra

Sep 19, 2018

No

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7359294060's reply, Sep 14, 2018

retan

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On 9th sept rcd msg that my parcel is out for delivery with ecom executive phone no.[protected].
I requested delivery before 1.30p. M as i was supposed to betraveling.
Inspite of repeated calls.. He didn't deliver on time. When i asked for the parcel to be delivered the next morning... He said that if not today... It'll be delivered after a few days
Very unprofessional staff.
Highly disappointed.

Ecom Express customer support has been notified about the posted complaint.

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A

Alaya Pradhan

from Kuchaiburi, Odisha

Sep 21, 2018

14 September 2018 reached in my product Bhubaneswar . Bhubaneswar to digapahandi distance 300 km but not received in this product in digapahandi hub so quick send this product in our location

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Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Alaya Pradhan,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.

Regards,
Team Ecom Express

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Address: Dehradun, Uttarakhand, 248001

I am a working women and since last 3 days your courier company is not able to delivery my courier as they were not able to deliver after 7pm. Therefore i told them to deliver on saturday looking at the feasibility of time. I postponded all my programs, yet your reputed service provider company was not able to deliver my courier on saturday. Fed up of such disgusting service. Kindly reply and make sure to deliver by saturday.

Oct 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ecom Express Customer Care's response Dear Ruvi,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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Address: 721644

I'm snehashis ghorai, vill&po - paramanandapur, ps-moyna, dist-purba medinipur, pin-721644, state - west bengal.
I've been order a power bank with free bluetooth head fone. Which has delivered on 5th september '2018.
Order no: dhss941477.
Awb no.:[protected].
It has been send to me brakage.
I've been contact your office, but not to came to takeover order.
So, please change it as early as possible.
Thanking you.
My contact no.- [protected] / [protected]

Oct 13, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Sep 07, 2018

Updated by Ghorai I'm Snehashis Ghorai, vill&po- paramanandapur, ps-moyna, Dist-purba medinipur, PIN-721644, state - West Bengal.
I've been order a power Bank With free bluetooth head fone. which has delivered on 5th September '2018.
Order no: DHSS941477.
AWB NO.:[protected].
It has been send to me Brakage.
I've been contact your office, but not to came to takeover order.
so, please change it as early as possible.
Thanking you.
My contact no.- [protected] / [protected]

Verified Support

Sep 12, 2018

Ecom Express Customer Care's response Dear Ghorai,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange
the reverse pick up.

Regards,
Team Ecom Express

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A

Aplu Dev

from Imphal, Manipur

Sep 14, 2018

I didn't receive my order package, even though tracking system shows it's been delivered. Let me help you in this regard.
Product Tracking ID :[protected]

Thanking you.
With regards,

Name . Aplu Dev

Reply

Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Aplu,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 12 Sep, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

N

nkroy1978

from Lalganj, Bihar

Sep 18, 2018

I Complain for Darbhanga, Bihar Branch. I request to manager 10 times, the product still not delivered. I made an order for medicine to medlife.com. The product reached to Darbhanga Bihar on 8th September. I request to manager 10 times but still the product not delivered to my address.

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Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

S

sufidanish

from Bandipura, Jammu and Kashmir

Sep 18, 2018

My tracking id is
[protected]
i dont receive product
order was placed on 30 aug 18
but today is 12 sep 18

Reply

sufidanish's reply, Sep 12, 2018

order id is fy300820180007014

Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records, we have received the shipment details only, the actual shipment is not yet handed over. So request you to kindly allow us 24-48 hrs. for the update.

Regards,
Team Ecom Express

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Address: Patna, Bihar, 800020

I had to replace my mobile and so the ecom express courier service came to me. It has been almost 1 week since my product has been taken. I contacted yaantra but they said the product hasn't reached them. All day i check status of my package but it shows in transit;i request you to quicky dispatch my package as quick as possible. My order no is[protected]

Sep 21, 2018

Complaint marked as Resolved

Package was sent to service center

Ecom Express customer support has been notified about the posted complaint.

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A

Annu Rathi

from Pune, Maharashtra

Sep 5, 2018

Hwllo,
I requiest to return product because of low qulity of cloth matirial
order details
order number -- PAY[protected]
order date b --28/8/2018
order recived[protected]
COD
value 1500/-
address Annu Rathi
manikchand malabar
A3 - B building flat no. 501
5 th floor
lullanagar
pune 411040
[protected]

Reply

Ecom Express Customer Care's response, Sep 8, 2018

Verified Support

Dear Annu Rathi,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

D

Deepak Behuria

from Bhubaneshwar, Odisha

Sep 18, 2018

The courier guys are playing with me..as they send a message everyday since 5 days that my product is out of delivery but don't deliver.. It's been past the deadline.. They call me but don't answer when I pick up the call.. They lie and the service is frustrating

Reply

Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Deepak Behuria,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

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Address: North Goa, Goa, 403105

I purchase product on Amazon.in, and seller is ECom express, i purchase product on 27th Aug. and delivery date is 3rd sept. 2018, but my parcel is reach my nearest hub on 30th Aug. & also i got msg from you it out for delivered and u will get it today, i wait full day at Home and near to my home, at evening i suddenly got msg that your parcel/shipment not delivered due to customer not available,
Even there is no call to me., so i call and ask the delivery boy .Why u not call me ? He says my phone were switched Off due to this i cant call you.
So i call your executive ànd rearrange the delivery, according to your executive but i dont know it was really rearrange or not.
So nxt day also i cant get, then i call back to your executive again he arrange the shipment but till 3rd day of sept. It was not delivered .
Now i am asking you why are You cheating customer? If you cant deliver then directly tell us we cant deliver to you.!
I simply spent my valuable time with lier and cheater seller.

Oct 10, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

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Address: Gurgaon, Haryana, 122001

Website: ecomexpress.in

I order one product from 1st august but its already 3rd september, still this company holds my parcel with them. I called so many times to there customer care they are just playing with me. And they giving my parcel to a stupid fellow of their company, his work is just call me and told me that he is not liable for my delivery location.. Then why he is taking my parcel from their office. I already paid for that product to shopping company. But this ecom express company holds my product, still today no one contacted me.

Oct 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Sep 03, 2018

Updated by JyotiDDDD Hi,
I am expecting a consignment from clubfactory.

Ecom express
Air waybill no.:[protected]

Fake status update

I bought a prduct from club factory. Because i wanted it urgently. It suppose to reach me by 15th of august. Club factory has done their part very promptly. I have been tracking the consignment on the ecom express site. It reached delhi before 10th and it was out for delivery on 14th morning. Ecom express office is just 3 km away from my house.

But till now i havent received the consignment. Everyday they are updating the status as "consignee not available".
I called so many times to there customer care but no genuine response from their end

While i am available in my home for the compete whole day since i am working from home and we are 2 members in the house. One day i received a call from the delivery guy asking for the exact location. He was not able to even read the address properly and he is complaining that he is not delivering in my location but his senior members forcefully giving him my parcel..

It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

Thanks for the 3rd grade service, even worst delivery company i ever know
Jyotid

Verified Support

Sep 04, 2018

Ecom Express Customer Care's response Dear Joyti,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: 560011

Website: Www.Ecomexpress. Com

Hi, i have been tracking my parcel from day 1 and finally when it reached ecom express the parcel is lost and not to be found this has been confirmed by a person suresh who is in charge of padmanaba nagar bangalore branch. I don't know what to do. Their call center is the worst i have ever seen. They never escalate or take action, they are just sitting to track the parcel which anyone can do.

My awb#[protected].

Oct 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ecom Express Customer Care's response Dear Premanandm,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express

Sep 04, 2018

Updated by Premanandm Hi,
Please be informed that this is an international shipment and no way the seller will request it back and more over i am in touch with the seller regarding this shipment and they have not requested it back. Today i visited Padmanaba Nagar Bangalore DC branch, they said it is missing from their end.

I am giving my tracking number again awb#[protected]

Also give me the screen shot to verify if the shopping portal has requested it back.please don't mislead people with wrong information.

Thanks and waiting for your reply.

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Address: Bangalore, Karnataka

My order for phone has been not delivered plz refund my money i beggg so much, it's my parents money who earned by lots of difficulties, don't cheat me plzz, i[censored] need money i will some how giv after 2_3weeks i sware, thy have said thy will be delivering in 2houts but not at all delivered nd more over not picking d call, really cheating people and playing with poor people money i no need any phone, plz refund our money sir

Oct 6, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express

.We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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W

Wasim Chaudhary

from Mumbai, Maharashtra

Sep 4, 2018

Your courier not caling to customer and saying custoner not available customer is ready to take tracking id AWB :[protected]
name DOCTOR PRAMOD WAAG

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Address: 496245

आपका डिलवरी बॉय के द्वारा मेरे अड्रेस तक समान नही पहुचाया जाता है। जबकि मेरा मोबाइल नंबर पर काल करके अड्रेस पूछा जाता है। फिर भी समान मेरा अड्रेस में नही पहुचाया जाता है।

और बिना अनुमति के company में returned कर दिया जाता है।
यह पहली बार नही हुआ है इससे पहले भी मेरा यही समान को लौटा दिया गया था।

मेरे बिना अनुमति के समान को क्यो लौटा दिया जाता हैं।

Oct 8, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ecom Express Customer Care's response Dear Dolnarayan Nayak,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
Regards,
Team Ecom Express

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Address: Nashik, Maharashtra

Ecom express office (NHK) à¤à¤¤à¥à¤°&a...⇄ à¤¹à¥à¤à¥à&c...⇄ à¤à¥à¤£à¤¾...⇄ à¤¨à¤à¤° .
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Ecom Express customer support has been notified about the posted complaint.

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A

Aman Abhishek

from Patna, Bihar

Sep 11, 2018

I was tracking my order and it showed that buyer refused to take the delivery even though i couldnt get any call from delivery service whether i want to take or not.
My order no is[protected].

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Ecom Express Customer Care's response, Sep 25, 2018

Verified Support

Dear Abhishek,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 11 Sep, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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AWB number[protected]. I ordered from nykaa on 23rd of August. The estimated delivery date was 28th august. On of the items came on time. But the other item has not come. I tracked it and the tracking status is showing that the product is still in Bhiwandi and its not moving from there since many days.Its stucked there whereas it was supposed to reach by 28th august.The nykaa customer care says that they have no idea why is the courier company delaying the delivery.

Aug 31, 2018

Complaint marked as Resolved

Its delivered

Ecom Express customer support has been notified about the posted complaint.

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I ordered from nykaa on 23rd august. The items are coming via ecom express courier.One of the items has arrived. But the other item is still in bhiwandi since so many days.its not moving from there. And when I called nykaa, they said that they have no idea why the courier company is making it so late.they however said that i will receive it within 24 hours. But no news till now.

Aug 31, 2018

Complaint marked as Resolved

I got a message from AX-EcomX saying that its out for delivery.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Ecom Express Customer Care's response Dear Aditi Saikia,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 31 Aug, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]
Regards,
Team Ecom Express

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M

Moin Punjani

from Mumbai, Maharashtra

Aug 31, 2018

Sir pls solution mene product returne kya he but branch se parasol gum hon chuka he

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Moin Punjani's reply, Aug 26, 2018

Sir it services so bad

Ecom Express Customer Care's response, Sep 4, 2018

Verified Support

Dear Moin,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express

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My order number is "119671". AWB number is "[protected]".It has been more than 10 days waiting for my product n the thing is my product is delivered to some random person and he even signed my name as well. I didnt even get any kin of message from ecom that my product is delivered. I have tried talking to customer care and the telephone response is good but no work is done on that.
U are the first to make me go through this worst scenario.

Sep 1, 2018

Complaint marked as Resolved

finally after way too calls and complaint they have approached me with the product

Ecom Express customer support has been notified about the posted complaint.

Aug 30, 2018

Updated by bharathreddy9903 My contact number is [protected]

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Address: Dungarpur, Rajasthan, 314026

Ecom express courier is very careless and do not care to deliver on time and are always lagging behind not caring for customers time, my pin code is 314026 and have noticed that when parcels come to bhilwara in Rajasthan they are delayed more than necessary and then dungarpur and sagwara take even longer than necessary, on calling customer care they dont forward the complaints and just ask for 24 to 48 hours to resolve the issue and turn you away without resolution, parcels are delivered after 8 to 10 days of their promised delivery time.

Oct 1, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Ecom Express Customer Care's response Dear Murtaza Diwan,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected], [protected], [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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N

neelay0102

from Jammu, Jammu and Kashmir

Aug 31, 2018

AIRWAY BILL NUMBER :[protected]
MESSAGE : Please deliver my Consignment by today as this is for Rakhi. My Consignment was shipped on 21st Aug and yet in processing status.
I haven't received my Consignment. It is delayed alot.
P
I need it before Rakhi.

Reply

Ecom Express Customer Care's response, Sep 4, 2018

Verified Support

Dear Neelay,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

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Address: 788025

Dear sir/madam,
The delivery team tried to deliver the item on 25/8/18 to me. But due to unavoidable circumstances i was unable to receive the item on that day as my office was closed and repeatedly requested them to deliver the same on 27/8/18. However on contacting the delivery boy on 27/8/18 he responded that he did not know anything about my order. I was shocked to receive a message at 8.40 pm that the item is out for delivery but no such delivery attempt was done. Again on 28/8/18 i received a message that it is out for delivery but no one contacted me. On tracking the order i was shocked to find that the customer refused to accept the order. Why is the allegation put on me that i have refused to accept the order when i do not even know the whereabouts of the order yet? I am extremely dissapointed with the service of ecom express.

Oct 1, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Ecom Express Customer Care's response Dear Debashree Nath Roy,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected], [protected], [protected]

Regards,
Team Ecom Express

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