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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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5151
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Ecom Express reviews & complaints page 287

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V
Valiantaayush
from Darbhanga, Bihar
Sep 4, 2018
Resolved
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Resolved

Address: Patna, Bihar, 800020

I had to replace my mobile and so the ecom express courier service came to me. It has been almost 1 week since my product has been taken. I contacted yaantra but they said the product hasn't reached them. All day i check status of my package but it shows in transit;i request you to quicky dispatch my package as quick as possible. My order no is[protected]
Sep 21, 2018
Complaint marked as Resolved 
Package was sent to service center
Ecom Express customer support has been notified about the posted complaint.
View replies
Hwllo,
I requiest to return product because of low qulity of cloth matirial
order details
order number -- PAY[protected]
order date b --28/8/2018
order recived[protected]
COD
value 1500/-
address Annu Rathi
manikchand malabar
A3 - B building flat no. 501
5 th floor
lullanagar
pune 411040
[protected]
Reply
Ecom Express Customer Care's response, Sep 8, 2018
Verified Support
Dear Annu Rathi,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express
The courier guys are playing with me..as they send a message everyday since 5 days that my product is out of delivery but don't deliver.. It's been past the deadline.. They call me but don't answer when I pick up the call.. They lie and the service is frustrating
Reply
Ecom Express Customer Care's response, Sep 25, 2018
Verified Support
Dear Deepak Behuria,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express
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    P
    Prasad Volvoikar
    from Pune, Maharashtra
    Sep 3, 2018
    Resolved
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    Resolved

    Address: North Goa, Goa, 403105

    I purchase product on Amazon.in, and seller is ECom express, i purchase product on 27th Aug. and delivery date is 3rd sept. 2018, but my parcel is reach my nearest hub on 30th Aug. & also i got msg from you it out for delivered and u will get it today, i wait full day at Home and near to my home, at evening i suddenly got msg that your parcel/shipment not delivered due to customer not available,
    Even there is no call to me., so i call and ask the delivery boy .Why u not call me ? He says my phone were switched Off due to this i cant call you.
    So i call your executive ànd rearrange the delivery, according to your executive but i dont know it was really rearrange or not.
    So nxt day also i cant get, then i call back to your executive again he arrange the shipment but till 3rd day of sept. It was not delivered .
    Now i am asking you why are You cheating customer? If you cant deliver then directly tell us we cant deliver to you.!
    I simply spent my valuable time with lier and cheater seller.
    +1 photos
    Oct 10, 2018
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Sep 07, 2018
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings From Ecom Express

    We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

    Regards,
    Team Ecom Express
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      J
      JyotiDDDD
      Sep 3, 2018
      Resolved
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      Resolved

      Address: Gurgaon, Haryana, 122001
      Website: ecomexpress.in

      I order one product from 1st august but its already 3rd september, still this company holds my parcel with them. I called so many times to there customer care they are just playing with me. And they giving my parcel to a stupid fellow of their company, his work is just call me and told me that he is not liable for my delivery location.. Then why he is taking my parcel from their office. I already paid for that product to shopping company. But this ecom express company holds my product, still today no one contacted me.
      +1 photos
      Oct 7, 2018
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Sep 03, 2018
      Updated by JyotiDDDD       Hi,
      I am expecting a consignment from clubfactory.

      Ecom express
      Air waybill no.:[protected]

      Fake status update

      I bought a prduct from club factory. Because i wanted it urgently. It suppose to reach me by 15th of august. Club factory has done their part very promptly. I have been tracking the consignment on the ecom express site. It reached delhi before 10th and it was out for delivery on 14th morning. Ecom express office is just 3 km away from my house.

      But till now i havent received the consignment. Everyday they are updating the status as "consignee not available".
      I called so many times to there customer care but no genuine response from their end

      While i am available in my home for the compete whole day since i am working from home and we are 2 members in the house. One day i received a call from the delivery guy asking for the exact location. He was not able to even read the address properly and he is complaining that he is not delivering in my location but his senior members forcefully giving him my parcel..

      It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

      Thanks for the 3rd grade service, even worst delivery company i ever know
      Jyotid
      Verified Support
      Sep 04, 2018
      Ecom Express Customer Care's response       Dear Joyti,

      Greetings From Ecom Express

      We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

      Regards,
      Team Ecom Express
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        P
        Premanandm
        from Belgaum, Karnataka
        Sep 1, 2018
        Resolved
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        Resolved

        Address: 560011
        Website: Www.Ecomexpress. Com

        Hi, i have been tracking my parcel from day 1 and finally when it reached ecom express the parcel is lost and not to be found this has been confirmed by a person suresh who is in charge of padmanaba nagar bangalore branch. I don't know what to do. Their call center is the worst i have ever seen. They never escalate or take action, they are just sitting to track the parcel which anyone can do.

        My awb#[protected].
        Oct 5, 2018
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Sep 04, 2018
        Ecom Express Customer Care's response         Dear Premanandm,

        Greetings from Ecom Express

        We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.
        Regards,
        Team Ecom Express
        Sep 04, 2018
        Updated by Premanandm         Hi,
        Please be informed that this is an international shipment and no way the seller will request it back and more over i am in touch with the seller regarding this shipment and they have not requested it back. Today i visited Padmanaba Nagar Bangalore DC branch, they said it is missing from their end.

        I am giving my tracking number again awb#[protected]

        Also give me the screen shot to verify if the shopping portal has requested it back.please don't mislead people with wrong information.

        Thanks and waiting for your reply.
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          I
          Intelligence or death
          from Bengaluru, Karnataka
          Sep 1, 2018
          Resolved
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          Resolved

          Address: Bangalore, Karnataka

          My order for phone has been not delivered plz refund my money i beggg so much, it's my parents money who earned by lots of difficulties, don't cheat me plzz, i[censored] need money i will some how giv after 2_3weeks i sware, thy have said thy will be delivering in 2houts but not at all delivered nd more over not picking d call, really cheating people and playing with poor people money i no need any phone, plz refund our money sir
          Oct 6, 2018
          Complaint marked as Resolved 
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Sep 04, 2018
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings From Ecom Express

          .We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
          Regards,
          Team Ecom Express
          View replies
          Your courier not caling to customer and saying custoner not available customer is ready to take tracking id AWB :[protected]
          name DOCTOR PRAMOD WAAG
          Reply
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            D
            Dolnarayan Nayak
            from Bhopal, Madhya Pradesh
            Sep 1, 2018
            Resolved
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            Resolved

            Address: 496245

            आपका डिलवरी बॉय के द्वारा मेरे अड्रेस तक समान नही पहुचाया जाता है। जबकि मेरा मोबाइल नंबर पर काल करके अड्रेस पूछा जाता है। फिर भी समान मेरा अड्रेस में नही पहुचाया जाता है।

            और बिना अनुमति के company में returned कर दिया जाता है।
            यह पहली बार नही हुआ है इससे पहले भी मेरा यही समान को लौटा दिया गया था।

            मेरे बिना अनुमति के समान को क्यो लौटा दिया जाता हैं।
            Oct 8, 2018
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Sep 04, 2018
            Ecom Express Customer Care's response             Dear Dolnarayan Nayak,

            Greetings From Ecom Express

            We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
            Regards,
            Team Ecom Express
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              S
              Sumit mahale
              from Pune, Maharashtra
              Sep 3, 2018
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              Address: Nashik, Maharashtra

              Ecom express office (NHK) जत्र&a...⇄ हॉटेà&c...⇄ कोणा...⇄ नगर .
              मी सुमà¤&ique...⇄ महाà&curr...⇄ माझà¤&...⇄ चा 055603 होतà¤&fr...⇄ . आणि मी ecom express join केलं 16 जून रोजी . आणि माझà¤&...⇄ employ id आला 27 जून रोजी . आणि मी 16 ते 27 जून ह्यà¤&frac...⇄ तारà&cu...⇄ मी तिथà&cu...⇄ एका staf च्या id वर run ### वर root पूर्à...⇄ केलेà&c...⇄ आहे . मला जून महिà&curr...⇄ ला पगाà¤...⇄ मिळà&curr...⇄ नाहà¥...⇄
              आणि तुम्&agra...⇄ rivars picap ला incentive दिलà&y...⇄ आहे . तो पण मला कोणत...⇄ भेटल&agr...⇄ नाहà¥...⇄ .
              माझà¤�...⇄ बोलण...⇄ तुम्&agra...⇄ कळलं असेल असं मी समजà¤&c...⇄ .
              तरी मला माझà¤&...⇄ राहà&curr...⇄ पगाà¤...⇄ मिळà¥...⇄ अशी अपेकà...⇄ करतो धन्य...⇄
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              I was tracking my order and it showed that buyer refused to take the delivery even though i couldnt get any call from delivery service whether i want to take or not.
              My order no is[protected].
              Reply
              Ecom Express Customer Care's response, Sep 25, 2018
              Verified Support
              Dear Abhishek,

              Greetings From Ecom Express.

              With reference to your query regarding the shipment has been delivered on 11 Sep, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888

              Regards,
              Team Ecom Express
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                A
                Aditi Saikia
                from Aizawl, Mizoram
                Aug 30, 2018
                Resolved
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                Resolved

                AWB number[protected]. I ordered from nykaa on 23rd of August. The estimated delivery date was 28th august. On of the items came on time. But the other item has not come. I tracked it and the tracking status is showing that the product is still in Bhiwandi and its not moving from there since many days.Its stucked there whereas it was supposed to reach by 28th august.The nykaa customer care says that they have no idea why is the courier company delaying the delivery.
                +2 photos
                Aug 31, 2018
                Complaint marked as Resolved 
                Its delivered
                Ecom Express customer support has been notified about the posted complaint.
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                  A
                  Aditi Saikia
                  from Aizawl, Mizoram
                  Aug 30, 2018
                  Resolved
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                  Resolved

                  I ordered from nykaa on 23rd august. The items are coming via ecom express courier.One of the items has arrived. But the other item is still in bhiwandi since so many days.its not moving from there. And when I called nykaa, they said that they have no idea why the courier company is making it so late.they however said that i will receive it within 24 hours. But no news till now.
                  +2 photos
                  Aug 31, 2018
                  Complaint marked as Resolved 
                  I got a message from AX-EcomX saying that its out for delivery.
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 07, 2018
                  Ecom Express Customer Care's response                   Dear Aditi Saikia,

                  Greetings From Ecom Express.

                  With reference to your query regarding the shipment has been delivered on 31 Aug, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]
                  Regards,
                  Team Ecom Express
                  View replies
                  Sir pls solution mene product returne kya he but branch se parasol gum hon chuka he
                  Reply
                  Moin Punjani's reply, Aug 26, 2018
                  Sir it services so bad
                  Ecom Express Customer Care's response, Sep 4, 2018
                  Verified Support
                  Dear Moin,

                  Greetings From Ecom Express

                  We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
                  Regards,
                  Team Ecom Express
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                    B
                    bharathreddy9903
                    from Delhi, Delhi
                    Aug 30, 2018
                    Resolved
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                    Resolved

                    My order number is "119671". AWB number is "[protected]".It has been more than 10 days waiting for my product n the thing is my product is delivered to some random person and he even signed my name as well. I didnt even get any kin of message from ecom that my product is delivered. I have tried talking to customer care and the telephone response is good but no work is done on that.
                    U are the first to make me go through this worst scenario.
                    Sep 1, 2018
                    Complaint marked as Resolved 
                    finally after way too calls and complaint they have approached me with the product
                    Ecom Express customer support has been notified about the posted complaint.
                    Aug 30, 2018
                    Updated by bharathreddy9903                     My contact number is [protected]
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                      M
                      Murtaza Diwan
                      from Jaipur, Rajasthan
                      Aug 28, 2018
                      Resolved
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                      Resolved

                      Address: Dungarpur, Rajasthan, 314026

                      Ecom express courier is very careless and do not care to deliver on time and are always lagging behind not caring for customers time, my pin code is 314026 and have noticed that when parcels come to bhilwara in Rajasthan they are delayed more than necessary and then dungarpur and sagwara take even longer than necessary, on calling customer care they dont forward the complaints and just ask for 24 to 48 hours to resolve the issue and turn you away without resolution, parcels are delivered after 8 to 10 days of their promised delivery time.
                      Oct 1, 2018
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 30, 2018
                      Ecom Express Customer Care's response                       Dear Murtaza Diwan,

                      Greetings From Ecom Express

                      We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected], [protected], [protected] or mail to [protected]@ecomexpress.in for further assistance.

                      Regards,
                      Team Ecom Express
                      View replies
                      AIRWAY BILL NUMBER :[protected]
                      MESSAGE : Please deliver my Consignment by today as this is for Rakhi. My Consignment was shipped on 21st Aug and yet in processing status.
                      I haven't received my Consignment. It is delayed alot.
                      P
                      I need it before Rakhi.
                      Reply
                      Ecom Express Customer Care's response, Sep 4, 2018
                      Verified Support
                      Dear Neelay,

                      Greetings From Ecom Express

                      We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888

                      Regards,
                      Team Ecom Express
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                        D
                        Debashree Nath Roy
                        from Bihpuriagaon, Assam
                        Aug 28, 2018
                        Resolved
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                        Resolved

                        Address: 788025

                        Dear sir/madam,
                        The delivery team tried to deliver the item on 25/8/18 to me. But due to unavoidable circumstances i was unable to receive the item on that day as my office was closed and repeatedly requested them to deliver the same on 27/8/18. However on contacting the delivery boy on 27/8/18 he responded that he did not know anything about my order. I was shocked to receive a message at 8.40 pm that the item is out for delivery but no such delivery attempt was done. Again on 28/8/18 i received a message that it is out for delivery but no one contacted me. On tracking the order i was shocked to find that the customer refused to accept the order. Why is the allegation put on me that i have refused to accept the order when i do not even know the whereabouts of the order yet? I am extremely dissapointed with the service of ecom express.
                        Oct 1, 2018
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 30, 2018
                        Ecom Express Customer Care's response                         Dear Debashree Nath Roy,

                        Greetings from Ecom Express!

                        We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. [protected], [protected], [protected]

                        Regards,
                        Team Ecom Express
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                          M
                          Mohammed Arfath
                          from Hyderabad, Telangana
                          Aug 28, 2018
                          Resolved
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                          Resolved

                          Address: Dakshina Kannada, Karnataka, 574151

                          I got an confirmation message that my product is out of delivery and in paytm application is delivered bit confused.
                          But tracking details is not working at all and my order still now didn't deliver to me if i call the customer care all are busy and no calls from the e-com courier.
                          E-com express courier should give the proper information about the delivery process to the customer.
                          Oct 12, 2018
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 30, 2018
                          Ecom Express Customer Care's response                           Dear Mohammed Arfath,

                          Greetings From Ecom Express

                          We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.
                          Regards,
                          Team Ecom Express
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                            D
                            DavyCute
                            from Noida, Uttar Pradesh
                            Aug 28, 2018
                            Resolved
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                            Resolved

                            I had booked a dell inspiron 137373 2-in-1 laptop on august 23, 2018. The product was delivered to be expected to be delivered yesterday on august 27, 2018 but has not been received yet. The tracking details revealed that the product has been scanned/connected at/ to hub many times during the past 48 hours. I am working elsewhere and has been waiting in ambala only to receive my order. I am being charged on daily basis for being absent at my workplace. Kindly ensure the delivery today itself so that i can leave to my work place at earliest.
                            Oct 2, 2018
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 31, 2018
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings From Ecom Express

                            We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.
                            Regards,
                            Team Ecom Express
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                              R
                              Rashi Shri
                              from Bhopal, Madhya Pradesh
                              Aug 27, 2018
                              Resolved
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                              Resolved

                              Address: Jhabua, Madhya Pradesh, 457661

                              My name is rashi and i have ordered cashew from paytm which was about to be deIivered by ecom service but i have not received my order ( scorist cashews 500g) from paytm with ecom awb no.[protected] but it is showing delivered both on ecom and paytm.. courier boy called me by landline no.[protected] on Sunday to deliver the product but as i was not available he told me to deliver on Monday. I dont have courier boy no. so i am unable to contact again and have not yet received the product
                              Oct 4, 2018
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 31, 2018
                              Ecom Express Customer Care's response                               Dear Rashi Shri,

                              Greetings From Ecom Express

                              We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. [protected]

                              Regards,
                              Team Ecom Express
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                                C
                                Calvin Da Costa
                                from Mumbai, Maharashtra
                                Aug 26, 2018
                                Resolved
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                                Resolved

                                Address: 403403
                                Website: www.ecomexpress.in

                                I had ordered 2 items on paytmall and 10 days have passed it's still there in india one hub. I keep on checking the status of my order on their website and everyday it's showing that it is still there in india one hub. The awb number of the 2 items are[protected].[protected]. I had never experienced this problem with ecom express before but i don't know what's going on now. Plz help
                                Sep 27, 2018
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 27, 2018
                                Ecom Express Customer Care's response                                 Dear Calvin,

                                Greetings from Ecom Express!

                                Thank you for writing to us. We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this resolved. Meanwhile, please share your contact number to keep you informed on the same.

                                Regards,
                                Ecom Express Team
                                View replies
                                Hi
                                I'm flip kart cancellation in15/08/2018 and 16/8/2018 pickup salem office courier Mr.Tamil and order No[protected] pickup was done then wht status is still pending
                                where is my product/Amount can you answer meThanks
                                Reply
                                Ecom Express Customer Care's response, Aug 31, 2018
                                Verified Support
                                Dear Raja,

                                Greetings From Ecom Express

                                We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

                                Regards,
                                Team Ecom Express
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                                  S
                                  saijupj
                                  from Kayankulam, Kerala
                                  Aug 25, 2018
                                  Resolved
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                                  Resolved

                                  Sir,
                                  I am from kerala. I have purchased a laptop from amazon. It is returned to the origin for unknown reasons. The item was kept at bangalore for more than 5 days. Then the update showed rto lock. Then send to walayar hub again. Now it is being returned. The reasin for return is unknown. Amazon says that they havent asked to return it. Dera ecom your service is terrible. No speed in delivery. Fed up of you. Tracking number[protected]
                                  +1 photos
                                  Sep 29, 2018
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 28, 2018
                                  Ecom Express Customer Care's response                                   Dear Saiju,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to in this regards

                                  Regards,
                                  Team Ecom Express
                                  View replies
                                  Greeting for the day! ! ! ! !
                                  Dear Sir/Madam

                                  I'm Receiving order in flipkart Lenovo Power bank on 15/08/2018 and same day give cancel.
                                  The Ecom Express Courier Box Mr.Tamil Salem pickup on 16/08/2018 but flipkar status was still pending please check an salem office get back to me
                                  Thanks
                                  Reply
                                  Please call me[protected]
                                  Reply
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                                    A
                                    abhilasha kanojia
                                    from Gurgaon, Haryana
                                    Aug 22, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mathura, Uttar Pradesh, 281001
                                    Website: Club factory

                                    The guy came to my door step and did deliver my order but didn't return my money as he promised to come back with exhanges. It's been a day and the guy has theft my money. And executives are such illeterates they don't know anything "hum aapki madad ni kar sakte" and other provided numbers are not valid or available. Such bloody cheaters you all are. I will take this company to court.
                                    Sep 22, 2018
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 22, 2018
                                    Ecom Express Customer Care's response                                     Dear Abhilasha,

                                    Greetings from Ecom Express!

                                    Thank you for writing to us. With reference to your complaint regarding the shipment, request you to kindly provide the 9 digit AWB/tracking number so that we may assist you accordingly.

                                    Regards,
                                    Ecom Express Team
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                                      Sandeepkalasannavar
                                      from Bengaluru, Karnataka
                                      Aug 22, 2018
                                      Resolved
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                                      Resolved

                                      Address: Belgaum, Karnataka, 591313

                                      Your delivery person don’t deliver parcels to door step instead they call us and tell to collect parcel from where they are. If we ask him to deliver it to the address they say sry we cant, u only come and collect otherwise will return it back. And its not the first time, every time they do the same thing. This is not the way of talking to the customers and also not a courier service
                                      Sep 25, 2018
                                      Complaint marked as Resolved 
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 24, 2018
                                      Ecom Express Customer Care's response                                       Dear Sandeep,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. With reference to your query regarding the shipment, request you to kindly provide the 9 digit AWB/tracking number so that we may assist you accordingly.

                                      Regards,
                                      Ecom Express Team
                                      View replies
                                      Your courier not caling to customer and saying custoner not available customer is ready to take tracking id AWB :[protected]
                                      name DOCTOR PRAMOD WAAG
                                      Reply
                                      Ecom Express Customer Care's response, Aug 28, 2018
                                      Verified Support
                                      Dear Wasim Chaudhary,

                                      Greetings From Ecom Express

                                      We regret for the inconvenience caused to you. As per our records your shipment 939514177 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                      Regards,
                                      Team Ecom Express
                                      I order a product cost 231rs . I received a call refusing to deliver my product, asking me to come 6 km far away from my home . Now I am receiving msg in which it is mention I refused to take the deliver . You people have a worst delivery service
                                      Reply
                                      Ecom Express Customer Care's response, Aug 31, 2018
                                      Verified Support
                                      Dear Sabir Khokar,

                                      Greetings From Ecom Express

                                      We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
                                      Regards,
                                      Team Ecom Express
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                                        N
                                        Nishabt11
                                        from Gurgaon, Haryana
                                        Aug 20, 2018
                                        Resolved
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                                        Resolved

                                        Address: Shimla, Himachal Pradesh, 171002

                                        I want to return my order that i placed because the stuff is nit the same and the size is also small. It's not what i ordered... I would like to have immediate refund for this order... So please refund my money because the size of jogger is small andits not confertable to wear quality is not good i dont liked this stuff because quality is not compared with its cost so i wamt to return it...
                                        Sep 21, 2018
                                        Complaint marked as Resolved 
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 21, 2018
                                        Ecom Express Customer Care's response                                         Dear Nishabt,

                                        Greetings from Ecom Express!

                                        Thank you for writing to us. With reference to your query regarding the shipment, request you to kindly provide the 9 digit AWB/tracking number so that we may assist you accordingly.

                                        Regards,
                                        Ecom Express Team
                                        View replies
                                        I need ecom express service number of silvassa branch and where is my courrier.but your vapi branch person don't know how to talk with customers.([protected]).Please trained them how to communicate with customers.
                                        Reply
                                        Ecom Express Customer Care's response, Aug 23, 2018
                                        Verified Support
                                        Dear Sir/Mam,

                                        Greetings From Ecom Express

                                        We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 08030695599, 08030695950, 08039512399 for further assistance.
                                        Regards,
                                        Team Ecom Express
                                        Delivery boy says u pickup 6 km away my delivery address. Very bad he said my office instaction may vaha par nahi aa sakta parsal lena ha to aa jo nahi to may retain kar dunga order CODE [protected]
                                        Reply
                                        Ecom Express Customer Care's response, Aug 28, 2018
                                        Verified Support
                                        Dear Sir/Mam

                                        Greetings From Ecom Express

                                        Thank you for writing to us.We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 08030695599, 08030695950, 08039512399 or mail to [email protected] for further assistance.

                                        Regards,
                                        Team Ecom Express
                                        My order I booked in club factory is delevring through your courier service, but while I checking it show delivered, but I didn't got any thing yet. Order I'd [protected]..
                                        Please revert very urngently. Send the contact details palakkad delivery office
                                        Reply
                                        Ecom Express Customer Care's response, Aug 28, 2018
                                        Verified Support
                                        Dear Pradeeshkumarap,

                                        Greetings from Ecom Express.

                                        With reference to your query regarding the shipment no. 2555506626, please be informed that we are unable to fetch any detail through the provided tracking number. Request you to kindly contact your shipper in this regards.

                                        Regards,
                                        Ecom Express Team    
                                        I have placed order on Aug 4th.And it was suppose to delivered on Aug 12th.But in tracking status it is mentioned as Shipment un-delivered - Consignee requested for future delivery.
                                        No call received from executive.
                                        Reply
                                        Ecom Express Customer Care's response, Aug 28, 2018
                                        Verified Support
                                        Dear ASHA M.S,

                                        Greetings From Ecom Express

                                        Thank you for writing to us.We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 08030695599, 08030695950, 08039512399 or mail to [email protected] for further assistance.

                                        Regards,
                                        Team Ecom Express
                                        Plz, help me, refund, i am shoping a three combo sirt for trendz online shoping but product is very low and fake, plz, help me refand, oder number [protected], ecom traking id[protected]

                                        ktm official black joggers - Comment #3194019 - Image #0
                                        Reply
                                        Awb[protected], courier boy didnt contact me but suddent i received message that delivery attempted but i was unavailable. Then i called back him, he told he is in tamilnadu.. is my delivery address in tamilnadu? To escalate, i called ecom customer care but nobody receiving... each time agents are busy.
                                        Reply
                                        Ecom Express Customer Care's response, Aug 31, 2018
                                        Verified Support
                                        Dear Prasun.Hazra,

                                        Greetings From Ecom Express

                                        We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888

                                        Regards,
                                        Team Ecom Express
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