Ecom Express Complaints & Reviews

Ecom express is about service have been and this is the third time that i had such a bad experience with it they always say that it is out for delivery and when we are at home they said that the product is not delivered because the customer is not at home. I don't know why such big companies like myntra amazon and flipkart have any tie ups with ecom service even though they know that the service they provide the customers are very bad i want myntra to end of the tie ups or us lose the customers or take a complaint against home service and resolve the problem. I had ordered some garments for me on myntra i had got two parcels one from ecom express and another is from xpressbees the xpressbees are able to deliver the product on the same day itself which they have promised and i am very much happy with that but the econ service people are so much # and sober people that there tell that they will deliver today and say again that particular person is not available and again ask for two days and reschedule the delivery date. So because of this i'm going to stop buying any product on myntra which has tie ups with ecom service and and if i happen to have the same ecom express with another company then i will immediately cancel the product very much fed up with this service and based on the service i will give them 0 (Zero) i want the government to do something about again about them.

I have pickups pending from last 4 days, they didn, t call me nd even they didn, t any call, worst courier service i have ever seen in my life, dont ever work with ecom express, i have such a bad experience with thos courier i am jist fed u right now i am holding my hands that i wond ever make a mistake to generate pickup in ecom, pickups which are pending from last 4days here is the tracking numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
If they had not proper system then why they are wasting theirs nd our time

Why you take back my product to Delhi when it reaches my location? It want my product.Its your responsible to make your customers satisfy...I'm sick of your company worst experience from your services can you make better experience to your customers..Its a request..Can you make the delivery as possible as soon..the expected delivery date is Aug 21st...make sure that my product is deliver at the expected date or earlier as possible.

Ecom express customer care, could you please provide an update on my item which your delivery boy very easily made his own by just marking it on your system as delivered but never actually delivering the product. The awb number for my shipment is[protected]. It has been more than 45 days since i am following up with your team. I need the details of the delivery person who delivered it so that i can confront him as to why did he do it.

I have order decorative tape from club factory on 2 nd of august.
It supposed to be delivered on 14th august. Now i m tracking the order, it shows that my order is failed due to incomplete address or call failures. I have filled full address. And not even get a call. And your cutomer care number is also not in use. Kindly dispatched my order as soon as possible or refund my money.

Prepaid awb[protected] shipment no.
It had started for delivery & till today the package has not reached me.
Pune ecom express courier if called replies will be delivered within next 2 days.
Since it's more than a week now.
Clearly performing fraud with consumer by not handing over the goods purchased online from clubfactory.
Please look into this issue asap.

Thankyou.

I am priyanka, i have ordered some product from paytm mall which is couriered via ecom express, and which awb no is[protected]. I want to cancel my this order, because i am not in that area now. I already told this to paytm customer support, but they said it is already shipped. So i want to request you to cancel my order (Awb no[protected]. Please cancel my order now

I am priyanka jain, i have ordered some product from paytm mall, which is couriered via ecom express. I want to cancel this order because i am not in that area which was mentioned. I already told this to paytm customer support, but they said it is dispatched. So i want to request you to cancel my order which is from paytm mall.. Please cancel my order now.

Not getting delivery of my producct : airway no.[protected].
No one tried to contact me for delivering the product instead of that dropped a message stating that customer is not available.
When i tried to contact the support, the girl named "shivangi" picked up the call and laughing (Not at all seriously registering my complaint)
Very immature and un-professional behavior of the support people you guys hire.

Awb numbers:[protected] and 41.
These two were prepaid orders however delivery boy has taken cash also. Called customer care, they provided me supervisor number of your delivery center in faridabad. However he didn't pick up the phone. And customer care is not responding properly. Its very frustrating now. I am seller and this incident giving negative impact on my customers.
Kindly look into this matter as soon as possible. As the customer is calling me now and then.

Regards
Rahul das

I was supposed to receive a courier from club factory on 11 th august to be delivered by ecom express. I checked the status of my order so35328437 but it is not delivered due to wrong address but i receive all my courier on this address moreover i have not received any calls from ecom express regarding the courier, no body answers my call from your customer service this is the first time i have come across such a pathetic service, pls let me know the status of my order asap

I placed my order on 24th july and by the ordering site, i was supposed to recieve it by 10th august. I checked the status of my order and was told by ecom express that i'd receive the order by 13th august. Today again i checked for my order status and now ecom express notifies me that the awb number is invalid. I've been checking the order status using the same awb number since the last one week, how has it become invalid when i've not even...

This is to draw your attention to the unsatisfactory courier service by your company. I have ordered 10 days hair oil to 26 may 2018 and did payment also through net banking. I have still not received my product from www.10dayshairoil.com through ecom express. I have not received any calls regarding shipment. When i contact customer care and they said "your shipment is undelivered as customer not available. Sir my shipment no. Is[protected].

Sir,
I'm aadil khan. I work at ecom express since 2 months & sir mujhe jyada english to nahi aati isliye short me likh raha hun yaha per balkishan choudhry (Dc baw) & mahesh porwal (Supervisor baw) dhokadhadi ka kaam kar rahe h, parsal ki hera pheri kar rahe h, yaha 2 parsal gayab h office me or parsal office se hi gayab huye h or jabardasti hum sab employ per iljam laga kar pese vasul rahe h or main baat yeh hai. Ki santosh kalal person ka farzi acount chala kar salary hadap rahe hai, mene sikayat ki to mujhe job se nikal diya.. Pls take action... Sach bolna galat nahi hota.

Hi this is mirza umar i have ordered a product from ustraa.
The company sent a parcel through ecom express ant the courier boy came after 15 days and he called me but i dnt lifted the call because i was in office that time again i called him back the ecom express courier boy lifted the call and said will come back tommorw but he dint turned up i was calling again n again but no. Answered.

Now am getting a message that my orederd cancelled by me which was unexpected to me which i dnt did. Is this the service they are giving and they are blaming to the customers and executives are also very illetrate
Please take action as soon as possible thank you.

My shipment awb no.[protected] refused by self ecom express without contant customer. Customer don't know that his shpment already cancellled by ecom expess and one massage come from ecom express that customer resfuse shipppemt. This ecom behavior with customer is very worst and this show that ecom is how much sincere with customer. Very bad service...

Ecom muje 5 aug ko call kiya maine bola 6 aug ko dedijiye lekin wo nahi diya pir maine call kiya 6 aug usne bola 7 aug ko deduga pir 8 ko bola aaj 10 tarik hogaye hain ur muje sms or email aata hain aapne item refuse kiya jab maine customer care ko call kiya usne bola courier waale ne bola aap 31 ko lene se mana kr diya pir 7 ko ecom courier zuth bol rha hain aesa fraud q

I have ordered a palette from nykaa on 3 aug 18 i got a sms of out of delivery on 8aug 18 but till today ie 10th aug 18 it is not delivered. They are not even coming or calling for any information they are just fooling us. Worst service n worst worker they hire. They just update a false status of attempt failed delivery but nobody will come. They are doing this from last 3 days. Ystrday their executive called n promised delivery of product by 4 but it already 4 n agn nobdy came.

This is to draw your attention to the unsatisfactory courier service by your company. I regret to say that i am literally disenchanted by the service provided by your company this time.. and it is not the first time i'm facing this problem this is the 3rd time.. this time it was a big letdown.
This behavior with customer is very worst and this show that Ecom is how much sincere with customer. Very poor service...
I hope you will take a serious notice of this complaint immediately.

I have requested for reverse pickup of the products which i order through club factory and i placed a return of those products and it was mentioned that ecom express will come and pick up those products.. I made a request on 3 rd of august... And today is 8th august... Tracking id:[protected]... Every time i call at your call centre... They always say that they are having doubt regarding the pickup... You have to confirm... And every time i confirm you repeat the same... Just disgusting... I am thinking of filing a case against u all... How one can be so irresponsible and these companies are still existing in our country..