Ecom Express Complaints & Reviews

I have ordered a mobile phone from amazon. I need to cancel my order. When i contacted amazon they told me to reject the parcel.
My order number is[protected]
So please cancel this order. If the product delivered, i will reject the parcel. So please cancel this order.
Hope it will be cancelled soon.
Give me a notification when the parcel is cancelled @ [protected].

I have return parcels of zipker.com .Which I have to give return pick-up. So as on 30 june I got msg that your pick up first attempt id done but on response. So I called in ecom express customer service to check what was thr reason behind my pick up not done.
Even I not got any call or msg from courier boy.
And they said address was not properly to not able to pick up the parcel. They said request again for reverse pick-up.
So again I request for reverse pick-up . So as on 4th july I check while online tracking via order number[protected].
My courier was register on there desk . Again I personally went at the courier hub and submitted my reverse parcel to them and I got reverse pick-up sheet from them.

Now again after 2hr I got msg that your pick up first attempt is not done.

How is it possible? I personally went at ecom express hub, Which is located in Dhankawadi pune near bharti hospital. How can they say that my pick-up not done.

Even I have reverse pick-up sheet.

I have given the attachment screenshot of msg from ecom express as well as reverse pick-up sheet.

Dear,
Any authorised person of the ecomm express. It us to notify that i have ordered about-10 items from the annual myntra eors sale
Myntra order no[protected]-6803201
[protected]-3191401,
In the posal address of - tebsa, odisha, oin-770042, on 22nd & 24th of june, 2018 but it is to my surprise that the given products have already reached the given date house of our area i. E, 40km away but the delivery officials are failing to make any attempt to deliver the products in the stipulated time. I'm really harrased to see that all my orders are out for delivery but none have reached my destination it's been 9-10. And iam highly doubtful that your team is capable to fulfill the demand in time.
Iam really looking forward to the ecomm team quickly resolve the issue nor it will be a total scrunity leading towards a manual consumer complaint act!

I am fed-up of your services. I am constantly calling you from past 1 week to reschedule the delivery of my package. Everytime you lie to me. I have not received my package yet. The delivery date was 28th june 2018. Still have not received my package. I am very much angry. When are you going to deliver. They also gave me a head's number for mumbai office but he is too busy to answer your calls. Do u want me to come to your centre and create scene. 😡

Dear sir,

I would like to bring to your kind consideration that i have order a cordless hair trimmer from your ecom express. I recieved a text message on[protected] that my order is out for delivery but i didnt recieved for the and when i track my order, i found that delivery attempted failed due to customer unavailable whereas i was waiting for the past four days..
For your kind perusal my order no. Is
#cht15554
My tracking no is[protected].
Almost everyday i recieved sms stating that my order is out for delivery but i never recieved...
Kindly do the needful.

To,
The ecom express pvt ltd,

Sir/madam,
I have ordered a fastrack sports 3099sm02 men's watch when it delivered to me i observed that the time adjustment screw is missing therefore i again return the same product after that when 2nd time it delivered to me i found that the watch’s chain is brocken therefore i again return it for refund. But snapdeal authorities call me and told that the product does not mached with the ordered item. How is it possible? Which product i ordered and the same prduct i returned to the “ecom express pvt ltd” for refund.

Order id: [protected], on 01 jun, 2018

Enclose:- pickup sheet.

Therefore i request you to solve the matter and refund money back to my account.

Thanking you

Pabitra kumar samanta
Vill - gopalpur
P. O - hat gopalpur
P. S - patashpur
Dist - purba medinipur
Pin - 721454
West bengal
Mob - [protected]
E-mail-samanta. [protected]@gmail.com

I ordered a roadster watch on 23rd june through myntra online shopping. While tracking the order, it was showing that pickup has rescheduled for next day continuously till today. My previous orders had delivered very fast before the expected delivery date. There is no proper contact no for bangalore ecom express office. Poor customer service from ecom express. I have not expected this from you.

Sir,
I placed an order in nykaa and the order was attempted to deliver on 22ndof june.
Since i was out of town i requested him to deliver it 2 days later.
He was rude and told that he couldn’t do it and he asked me to cancel the order. I got several messages regarding the order being delivered but the person never called nor he came to deliver it
He has made a false report that i refused to accept the order. The employee name is r vijay sundar from tiruchirapalli, tamilnadu

My order is sent by amazon through ecomexpress. I received text message from amazon on 25/06/18 that my order is out of delivery. But ecom office (In jorhat, assam) dosenot contect me on that day. Today i again received a same message and they don't contact me yet. A phone no i saw in the message but when i want to call, says the number dose not exceed. I want i immediate action.
Awb[protected]

My product tracking number[protected] is reached at delivery center on 22 june. Then i received call from ecom express and they told me that their staff delivered my product but it's not delivered yet. They said that "ok we will check issue and deliver it"but still no response. But how can your delivery boy say that he delivered product although status is still reached delivery center only. Please check that issue and solve my problem. And reply

I booked nokia 150 from amazon website.
My order tracking number is[protected]
It has already been reached to the final warehouse of your company.
When i called the warehouse employee on phone, he told me to wait for 2 more days.
Then he called me next day and told me to collect it from your warehouse located in charkhi dadri city in haryana.
But i told them to deliver it to my address.
But his behaviour was very unprofessional and arrogant.
He was very disrespectful and talked i'll with me. I recorded his call on my phone.

Please take the required action against them with in 2 working days and deliver the product.

Or else i will have to file a defamation case against your company in the court under the "section 499 and 500 of the indian penal code" and a complaint in the consumer forum under the "consumer protection act -1986".

Apke courier boy lakhimpur kheri ke na hi 6 tarik ka abhi tak pikup kiya aur na hi abhi tak courier deliverd apne apse status dal dete hai company ko ki coustmore nh mila balki mne to phone bhi kiya courier boy ko company num pe fir bhi[protected] my new product jo deliver nh hua dear customer, your shipment[protected] ppik up consiment service lakhimpur very poor by ecom

Awb no.[protected]Suresh chandra verma) is show delivered on your website (www.ecomexpress.com) but product do not recieved on my address and the expected delievery is 23th june. Please check information regarding my product and inform me soon. And deivered my product soon on my address. And take applicabe action on it.
Address :-
66, village bhadnewa h/o sandupur
Tehsil fatehpur district barabanki-225305

The executive assured delivery of the product yesterday but didn't delivered and updated the status as unlocatable! (Delivery boy didn't even contacted me!!)

And today he assured me by the end of the day and now the phones are off and i didn't receive a call atleast! Status updated as: uncontactable!!

It's already 4days after booking my product from decathlon hyderabad!
Today was the last day to be delivered as per the agreement!

What's wrong with this ecom express!! Many complaints pending! Shame on you guys!! Very disappointed with the service!

I am phacing some bad experience with courier partner. Actually i do online shopping from jabong and most of my parcel shipped from your courier. Sometimes i like the product and sometimes i don't like the product or sometimes wrong product delivered to me or some other issues are there so that's why i returned that product. Jabong has very good returned policy and they pickup that product from my place. Most of the time the return pickup is also done by you people. But today i received a call from yor courier partner from my area, a guy called me his name is subham, he called me and told me that why you shopped alot from jabong and why you returned the products etc etc and he told me that he will talk to jabong regarding this. I m sorry to say who is he to say all this nonsense thing to me. Is jabong is not paying to your company to deliver my parcel and for reverse pickups, is he doing all of this things for free for me. Previously he used to deny to come my place for delivery and saying that my area is out of service area, i also complained regarding this after that he delivered my parcel now this happened. I want to ask a question why are you people are there if you don't want business or if you are not able to do business. You people should thanks to me or all other customers like me that we are doing online shopping and give business to you people. And say no to company if you don't want to take orders from them, why are you saying all this nonsense to me. Please take some action regarding this matter and special that guy name called subham who is spoiling the image of your company.

My package was sent by dukeindia clothing company on 11 june 2018 by ecomexpress but till now i have not received my package, i contacted ecomexpress many times by filling the contact form and writing my grievance but till now there is no any reply whatsoever. Shipment tracking number is "[protected]". Please ensure to deliver my package as earliest as possible. It is a prepaid order. Thanks

I am expecting a delivery from amazon.in on 18.06.18, amazon had done their part but ecom express representative came on 18th and said he forgot to bring my parcel with him, i said ok please deliver next day, now on evening of 18th they updated there status that customer is not available delivery attempted, till now 23.06.18 i didn't received my parcel
My awb no is[protected]... They are fooling people, very poor service from ecom express..

My name is faizul khan my address is junagarh, kalahandi (766014). Your employee is cheating on me. I have ordered my first cell phone from amazon it is delivered but the boy is not given us and telling it is not yet come but all those who have orderd with me on same date has arrived your emplyee is cheating on me as i am a new customer. Please help me out of it and do something.

We have received the shipment by ecomexpress but defective product we got so we want to return this product. Regarding this we have already mailed to company but not getting any response and tried to call many times to call centre but all number are switched off or not available.
Item details for your reference :-
Order id :-#bbo[protected]
Avb :[protected]
Amt : 2998
Pls help us out to get our refund on account of returning the item.

Ecom express dungarpur branch. They did not deliver the consignment and falsely marked as user not available. They did not reach out to me. When i asked them they said delivery boy not available so we marked this. #rd time my order has returned to origin. They falsely mark as customer not available. They misbehaved with me when i tried to call them. Change people in this office very misbehaving acting like superstars. Very misbehaving.

Their contact numbers :
[protected]
[protected]