Ecom Express Complaints & Reviews

Hello. I purchased footwear from club factory and then they informed me that my order is on the way from ecom express.. And today in the morning when i tracked my order from ecomexpress then it showed that today i'll recieve my products
But after noon they sent me message saying u refused the order.. I didn't get any call from ecomexpress or message regarding delivery.. They by themself did that.. I want my order

The delivery boy of ecom express in our area manigam ganderbal j&k is behaving rudely with customers. His intentions are always doughtful when he enters any house. Most of the people did not allow him to enter their houses. But as i am a govt employ and i am not present all the time in my home.
My request to you is transfer him to other area. So that we can continue doing business with ecom express.

AWB Number:[protected]
Current Status: Reverse pickup not complete
Order Number: 15385871

Information Request: 21-May-2018 10:17

I had ordered a white sneaker shoes online at Myntra. As the shoes was oversize. i placed a return request. But it has not been picked up till date and there is a delay. I want the order to be returned and the money refunded. Kindly expedite.

The customers loose faith, if the delay is prolonged .

It's very sad to complain first time that your service so bad and below the minimum expectation level.

They delivered product to me 2 km away from my residence. My residence 100 meter from main road. Easily delivered by previous courier services. If you can't afford to provide the service please quit this area. By that other courier shall do it.

Your courier man always says we can't afford because of company do not give as much as.

मैंने paytm maal से खरीददारी की थी ।बिना मुझसे संपर्क किये हि लिख देते हैं customer not availble ।मैंने customer care पर बात की उन्होंने भी कुछ नही किया।और आज लिख दिया customer refused to accept । एक बार भी मुझसे संपर्क नही किया ।इनके ऑफिस भी गया तो कहने लगे बोरी में है कल डिलीवर करा देंगे पर आज return कर दिया।हर बार मैंने ट्रैक किया तो लिखा मिला customer not availble ।जबकी हर बार मैं घर पर हि रहता था । मैंने जितनी बार customer care पर बात कि उन्होंने हर बार एक नई date पकड़ा दी, मेरे पास सिर्फ message आता था कि आज deliver होगा और मैं घर पर wait करता कि आज डिलीवर होगा पर मुझसे एक बार भी संपर्क नही किया जाता । जब मैं बाद में ecom पर track करता तो लिखा मिलता customer not availble । ये कई बार होता रहा और आन लिखा मिल गया shipment rto lock । मेरे बड़े भाई दो बार इनके office गए 23 मई इन्होंने कहा कि 1 घण्टे wait करो ओ जल्दी में थे तो चले गए और 25 मई को बोले कि नही मिल रहा 26 को deliver कर देंगे पर सब झूंठ ।पता नही ऐसा करके इनको क्या मिला।।

I ordered some stuff from club factory. Estimated delivery date was shown 20 may. After that everyday the status showed. 'out for delivery' but they never tried to contact me even once or come to my home. I was waiting at home for many days. When after so many efforts at the customer care i got the number and i called the delivery executive he told me there is some problem with the delivery boys and order will reach me the next morning. But it didn't happen. Then i called him 20 times nearly but he continuously cut my phone. Now on 29th may these liars inform me that my order has been returned due to multiple delivery attempt failures when they didn't even attempt once. All these club factory people are fraud. Never order anything from here. They don't value customers.

Good morning sir.. I want to clear something. Am no in good ccondition i alredy told about my condition to my branch dc head. He said rezine dedo. I know sir meria alredy boht days off hogye. But sir doctor ne rest layi kea main job te gea v buy mainu aggo rezine da keh ditta gea. I know sir oh apni jgah shi ne but sir main manage kraga. I need a little time.. If possibl then please replying. Thnku sir.
Employe code o47449

Hi i have a order from club factory i was tracking at your site.

It was shown out for delivery.
It's my 3rd order from club factory and same from your courier service

Delivery boy has not contacted me not even reached at my address.

More shocking was when i again tracked my order at club factory website i found it was (Showing that my product has been delivered) i don't know to whom they was delivered my product. Kindly enquiry my product that where it is???
Product id - s[protected]
Tracking no.[protected]
Awb no.[protected]

Regards
Ankita sinha

I ordered a product from clothing site named identiti worth rs.999. The delivery partner company named ecom express hasnt delivered the product to the shipping address after half month from the date of order. Their site shows that the product is at the same place for past 10 days. It didnt move a bit on the map they had provided for tracking in their site. I complained at their customer services online regarding this and no necessary action had been taken so far. It was a bday gift for my friend which i failed to give in time because of their poor service. I had seen similar complaints about this company in various online sites including here. So i thought to bring this in front of the consumer services. Kindly look into this matter and help me to get either my product or the money i paid in return.
Regarding awb no.[protected] / order no.[protected]

I bought a product from club factory. Club factory has done their part very promptly. I have been tracking the consignment on the ecom express site. It reached my city and it was out for delivery on next morning.

But till now i havent received the consignment. Everyday they are updating the status as "consignee not available" or “undelivered due to wrong address or call failure”. While i am given the right address and phone number. I tried to contact them.. Sent lots of message via email. I did not recieve any phone calls / text messages from them.

Got nearby ecom office addreass from google, but it was a fake, there is no such a thing there.

Had a worst experience from ecom, waste of time, fraud compony❌

It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

Hello i have a order from club factory i was tracking at your site.

It was shown out for delivery.
And it's my 1st order from club factory and same from your courier service

Delivery boy has not contacted me not even reached at my address.

More shocking was when i again tracked my order at your website i found it was delivered

Which was not digestable. My courier number is this[protected]

Hi i have a order from club factory i was tracking at your site.

It was shown out for delivery.
My office is at main road. And it's my 3rd order from club factory and same from your courier service

Delivery boy has not contacted me not even reached at my address.

More shocking was when i again tracked my order at your website i found it was (Address incomplete or not contacted) delivery attempt will be made on next business day.

Which was not digestable. My courier number is this[protected].

Regards

I have order watch from titan estore. The product was diapatched through ecom express and reached delivery jamakhandi on 22.05. Morning status on website was out on delivery but evening it was consumer was not refused to accept the parcel. These people have not called me and even not tried deliver and simply put the status. I tried calling that courier and he told me that he will deliver it on 23.05. But that person was not picking my calls. And then i tried ecom customer care, he informed me that the parcel will be delivered tommorrow. I dont understand for delivering product will take 3 days in a same city.
I doubt these people will deliver product

Same thing happened with me when i order through myntra that time also the same courier and the parcel went back to the company.

Please on line vendors, instruct ecom to deliver products to customer or be ready to loose business.

I didn't satisfied with these product of camera plzzzzz this is request to cancel the order. We demand for immediate delivery for these goods or product. Still we didn't received this item.. We do express apologize once again for cancellations the order which was not at all anticipated... Thisss is my humble request to you cancel the order plzzz... Is

I have an order that was supposed to be delivered on 18th may 2018 but did not get any call regarding the delivery instead got the msg telling that customer not available which was not the case and on 19th i got a call telling it will be delivered within 12.30pm but once again was not delivered and no reason was provided. The same happened on 21st where i received a msg that i would get the order then the tracking details showed customer not available without even contacting me and when i called the number given in the msg after 4 attempts which was answered at last told it was a wrong number. I would like to know when i would actually get the delivery without making up lies.

Hello. I’am a seller at elanic. I sold a couple of products on 15th may and requested the pickup to be done at 16th may. One of the products is to be picked up by ecom express. It has been four days but nobody has come to pick it up yet. I contacted elanic and they said they’ve already informed you. Why is the pickup delayed? Please arrange it to be picked up soon.
Order id: 748812

Dear team, today your courier boy said to deliver my order id[protected] awb[protected].in my conversation have told him plz deliver it by today only bcoz i will out of station yesterday... He said in eve he will come... After that he told that on road side he will deliver when i reached there he said that he forget n now he is far from my place again he said at 7:00 he will deliver at the given adress.. At 6:56 i gt msg dat delivery attempt unsuccessful.. I called him then he said i have some work so um going home... What the he'll is this.. He said in morning he will come.. Whatever u have to do complain. N he is lieing dat he said that he will deliver on monday... Kindly help.

I purchased an item from amazon.in awb id:[protected] which was suppose to get shipped by ecom. Unfortunately the delivery was not done as they cannot track my address. Everyday i am getting text that my product is out for delivery and at night it says customer not available, etc. If the delivery agents are not well trained to locate a single address, then why take responsibility. They don't even have a contact number of the delivery person, the number they provided is always busy or driving.

I ordered 2 product in amazon.in the courier agent is ecom express and awb number:[protected]. The tracking details showing the product is reached in delivery center vadakara at 12 may 2018, but the product is not delivered yet.
The web portal showing invalid status like 'shipment un-delivered - shipment attempted - customer not available' and 'shipment un-delivered - customer requested to reschedule pickup'

I ordered a product from amazon last week. And now fit 3 whole days they are saying that the product is out for delivery. 3 days!!! Really? I called the delhi no of ecom express and they said that our address is all good and it's clear and all that. They even said that they called me but my no was switched off. That is a lie i have not received any calls and my phone was never switched off.
Please redress this. I am very angry with the service or lack of it and i will be there to receive the package and show my displeasure as well.