Ecom Express Complaints & Reviews

Product is with delivery boy but updated it as delivered. i was worried and wasted my time calling and mailing to related issue to customer care etc. At last got contact no. of delivery person from Ecom express customer care. when i have contacted him, i came to know that product is with him.how can he update it as delivered by keeping the product with him making customer tensed&worried. please see to that this wont repeat

I ordered a product which was shipped through ecom express. The product reached the nearest delivery centre three says back still till now the delivery hasn’t been made. Upon checking the tracking details (Awb:[protected] i found that it is mentioned as “delivery attempt made, customer unavailable” which is completely false. I didn’t receive any communication from ecom express. When contacted the customer care, they responded very rudely. A very horrible service from ecom express who do not value their customers’ time.

I am here to tell you that my one product is in delivery from ecom express but they are delaying in delivery despite of that the product has been reached in my location . Courier company is not giving response of my message and not picking the calls. My package Airway Bill Number is:[protected]. I ordered this product from paytm mall and they told me that the courier company is responsible for this.

My parcel from club factory has arrived to indore 5 days back.. But still i didn't got the delivery.. On 8th june delivery boy came but he forgot to take my parcel along with him told me that he left it at the centre by mistake but will deliver today itself.. But he didn't. Next day when i call to the customer care they keep on forwarding the dates for delivery making me sure that it will get deliver tomorrow but next day they again make excuses n ask me to pick up the parcel from their centre.. Isn't it their responsibility to deliver it at the door steps that's what we have paid for. Its been 5 days i didnt get my parcel neither they have concern about it even after making complaints n calling again n again. Very poor delivery service..

My order has not been delivered yet though it was to be delivered till 2 nd of the june... It says due to lack of address or the contact no. Not answered... But i haven't received any cl from you... I ask u to check for the order so23236740. I ask you to check for its tracking as well by which time it will be reaching me.. Order was made on, 23rd of may.

Dear sir,

I am manivel from tamilnadu (India), i purchasing snap deal 1 item in[protected], but unfortunately that item is return, return requites date[protected], but still not coming your pickup man, daily call that guys but not come my home, the person says that you come and give the item, but don't have time for me, please advice your pickup man and take my returned item.

Order number: slp[protected]

Awb number:[protected]

Thank you

P. Manivel

To customer service,

Ecom express asked me today that to complain for cancel my item and replace item once again but i know if once canceled then it will not be replaced again because it would be replaced with in 15 day and the time is now over. So what to do now they are saying that item is not packed properly so it is returned to us, but in this case it is not my fault because i have given my item packed with invoice inside. I have packed the item properly with cello tape. And when the reverse pickup had come to receive the item they said to me that you should not have to pack this item this item is packed by us and damage the pack for checking out the item whether it is ok or not and confirm it and at last he provide me a recipient of reverse pickup and now they are saying that item is not packed properly. Please help me and notify or get update me and please deliver my product as soon as possible.
And i also give attachments below of reverse pickup recipient.

Regards

Jagmohan mahato
Kandra, jharkhand

My name is durga prasad, i have ordered a product last 10 days back and its delivered today afternoon 3:30 pm. I have opened that product there was a duplicate watches was came on that product. Now i want to return that product please send the person to return that product and i will be thankful to you. Order no - so-25637, tracking id[protected]. And please send the person to this address
207/a, tadbund road, cantonment, secunderabad - 500009

My contact number - [protected]
Email id - [protected]@gmail.com

We have booked few items in club factory and items should be delivered through Ecom express courier. This courier agency kept parcel in their office for 3 days without attempting for delivery. Finally they said they return the courier ...Do not book anything through Ecom express...This is a cheating compnay.Courier boys are very rude, they dont even pick your call if you call them for 2nd time...I am staying in HYderabad. I had this worst experience in on 06/06/2018...Nearest Ecom express office is in Boduppal/Medipally.

My orders from club factory through courier ecom courier express. I have not yet it has been 4 days they are not picking up my calls nor trying to contact me or notify me this so unpunctual i want my order. They are very irresponsible to deliver the product and thoug club factory has not fuctioning correctly to fulfil the valued uses of the customers...

Hey guys what the hell are you doing. I have ordered some stuff almost four item the estimated delivery was on june 3 and its now june 6 the status shows that out for delivery but then shows delivery failed because of failed phone calls i havnt got any phone calls or messaged frok them its so hillarious that they are not trying to fullfil the demands of customers and i called them and also not picking up. Then what the hell are you doing by running a courier company dont you sit at athe house and watch tv and i am telling that i need my order today or tomorrow or else i know what i have to do
Order tracking: so22227452

My product ordered from clubfactory is undelivered to me and yet my status says its delivered on 24th may. I expected the ecom personals to contact me at least because it alredy happened to me. They sign delivered and gave me the next day but even aftr week pass by nobody cared to contact me. I went to enquire on 5th june and m shocked dat people hv the audacity to sign delivered for others and yet not deliver. They didnt try contacting me or even a text sms dat my product is gonna be deliver. They had their excuses that they cnt find my house. But he could call me up which he didnt and gave the dumbest excuse that my phone was not ringing. Forget by calling, not even a text sms of out for delivery. I am very dissapointed that even without delivery it was sign delivered by the ecom xpress and failed to contact the customer. Its their duty to deliver and are staying idle. Plz make sure this dnt happen again. Signing up without the customers consent is illegal. Its fraud too.in case it was true my phone didnt ring which isnt.. Still wat bout their duties to contacr me from 25th may to infinity until i went there myself on 5th june. One persons failure of decent act will ruin the whole image.

I ordered a T-shirt from the factory club /club factory but Item I did not get and delivery status is delivered the item . So plz tell me who is responsive for this Because my money is worthless then consider.
It's Ecom express status -Dear Customer, your www.clubfactory.com "Pre-paid" shipment awb[protected] is out for delivery by ECOM executive Ph: [protected] PIN:[protected]
After that I tracked my order, tell delivery status deliverd

Hi, yr courier services are so pathetic, there is no local office number, there is no local office address, one address is found on internet but that has shifted to new place, after calling to yr delhi contact no, they were unable to provide me any details about my parcel, yr delivery man has updated that my address is incomplete, why the hell you all take mobile number to book parcel. There is my mobile number clearly visoble, why yr delivery man didn't call me up. The poorest delivery company which has no local office, no local number, every office has one central call number.
My awb us[protected] in the name of suntosh jagdish srivastav address ed1/888, sector - d1, l. D. A. Colony, kanpur road, near shagun sweet shop opposite pooja creation, lucknow. Kindly deliver my parcel today itself..

Dear customer, your shipment[protected] is undelivered after 1st attempt on[protected]. Please contact call centre @ [protected] - ecom express.

I hv not received any call from yr delivery boy and my address is 100% complete. Might be, he hasn't tried to deliver and reported that my address is incomplete. Many of my packets come to this address only. Kindly send my packet tomorrow before second half and make arrangements to call me before coming to deliver. And one thing more, kindly check yr delivery man work schedule as he is not able to work with yr company.

I have ordered 5 products from jabong, the updating tracking details can seen in ur site. Actually the problem is that your delivery service is very bad in my place. Unlucky i got the information that you are the parter with jabong and u r delivering my ordered products. I already have a bad experience with your service last week bcoz i have ordered 4 products from myntra and their delivery supporter are same ecom express. So i didn\'t got my products and got cancelled. The ecom service never called me or inform me about cancellation of my product. The tracking details showed me that the. Products are scanned at bangalore hub and cancel by customer, i am not aware about this matter and they never called me. So actually i am fed up with your service. My time wastage and more about trust about a company and their products. This is not affecting only on ur company but it\'s totally affecting a trust towards your parters mnytra, jabong. So please i[censored] have no proper access in our area then don\'t take orders. This is my second time. I will wait for my jabong product delivery. As a customer i am totally fed up. For reference my pincode 688534 aroor alappuzha dist in kerala not in cochin. I[censored] have no access in my area then why are selecting delivery service in our area and no contact provided for us to call and update your delivery status. Poor and worse service ever.

I requested a pick up from pincode: 676304 (Vengara - malappuram district, kerala) for order[protected] destination pincode: 231301 service by ecomexp awb#:[protected] on 03/june/2018, but no one came to pick up the parcel till 05/june/2018, please arrange me urgent pickup. For any address verification call me at [protected] rosewood marketing

About shipment no.[protected].
I am constantly being told that my product will be picked up today, but whenever i reach the customer care, they give some issue and disconnect the call. Previously, an order from myntra was to ne picked up but nobody came for the same, not even did they call, and for these reasons i had an unfit shoes left at my home wasting my 1600/- rupees. I don't really know who shall be held responsible for the same. Pathetic service by ecom express, garhwa.

Not only have i not received my courier which has been lying with the destination branch from 30th may. Showing out for delivery since 31st may. Today is 2nd of june still not received my courier. Even after calling the customer care helpline and logging a complaint with them i still did not receive the package. I finally asked them to give me the contact no. So i could personally call and find out what the issue is. The contact numbers from the panjim branch no: [protected] no answer/ switched off.
[protected] contact of mr. Vijay pujari, supervisor: ringing or busy on another call
[protected] main branch no given... Ringing but no answer from any of the above numbers. Have been calling these nos. From the last 3 days. Worst experience ever.
Is this the service expected from a courier company

Hi. I ordered butterflies combo bag from glowroad. It takes two days nd my order was disappeared from my order list. So i thought the order was cancelled and glowroad also didn't send any confirmation message about my order. Now i order the same product from other site. Bt today u send the message that the order has been shipped. My order no is 185770. Please cancel my order now

This is regarding a tote bag i ordered online from amazon, ecomexpress was supposed to deliver the parcel on30th of may. One of their executives called me and i gave him the address details. But on 30th and 31st i was waiting the whole day, but nobody came to deliver the parcel. I am surprised to see a message from amazon stating that i was unavailable. Also yesterday night another message that the parcel is delivered.
Please be informed that i haven't received the parcel yet and i don't know what has happened to it. All my attempt to contact the courier service is in vain.
Please help me.