Ecom Express Complaints & Reviews

Order is not delivered yet and saying that wrong address and not able to contact. And the truth they havent contact me and showing that customer is unavailable. How can they can decide whatout single contact to me that a customer is unavailable or the address is wrong and address i provide is also correct kindly see after my issue and inform me as soon as possible.

I order 16gb memory card on Flipkart and coming to thandla pincode 457777facility AWB no.[protected] but they didn't call me and I showing message your item delivered on 17 June 2018 and I don't have their contact number and where the office is in thandla and I complaint on Flipkart also.and they give me only land-line no which is not responding
So please give me contact or addresses of the office in 457777 pincode office of ecom express.

Hello team,

Snap deal reference no : slp[protected]
Invoice no - sd71c[protected]
Ecom express tracking id[protected]
Delivered on :[protected]

We have ordered vivo y53 black colour on the date of 21st march 2018, invoiced date on 23rd march 2018... But it was delivered april 1st... The box was packed nicely and it was delivered through e-com express... Snap deal reference no : slp[protected]
Ecom express tracking id[protected] invoice no - sd71c[protected], seller - mobile king from kanpur... We are so surprised of that we have received blackberry scraped piece instead of vivo y53... Which was packed instead of put it in to the dust bin... We have opened the box infront of the ecom delivery executive... He said that will escalate to their team and will take it back on monday... Because the day he was delivered on sunday... But he never turned back... Then we went to e com office and met mr. Alakar (Mobile no-[protected]) who was heading the branch... He said will escalate with the ho and snap deal will get it done... But still its happening... Kindly request some one to take care of the issues and negligence of employees...
Payment method cash on delivery payable amount rs. 8300

Regards,

Rajesh kannan. D
[protected]

I ordered a product on myntra on 6-6-2018. The parcel was sent through ecom express having the airway bill number[protected].
The parcel was to be delivered by[protected]. It reached the delivery centre on[protected] but the parcel is not delivered yet (By[protected]. There is no tracking update about the parcel either.
Even the customer services could not specify about the delivery and are constantly asking me to wait.
Why should a customer suffer because of such reckless employees?

My awb no is[protected] which i ordered from amazon.in. Even after getting a message for product out for delivery, they have not even contacted me. Then i get message attemted delivery but party not present which i dont understanr as i eas there all the time. And about the call centre no which you are providing through which i get connected to the delivering person always gives message that he his on way for delivery event on midnight. Please arrange any way to deliver my product.

I ordered from club factory awb[protected] the delivery was supposed to reach me on 14/06/18 but i received a message saying "customer not available to receive parcel and undelivered after 1st attempt" which is not true as i didn't receive any calls and i was home all day. I have tried all the numbers available but no one to answer as all the executives are busy on another call for hours and on 16/06/18 i received another message saying "undelivered after 1st attempt" which is also not true as i am home at all days and how can it be a 1st attempt again. I didn't expect such service from a courier company as yours. Please deal with my complain as soon as possible and deliver my products and not message me wrong information about delivery again.

Thank you

Iam subbarao, iam booking one laptop through flipkart, my laptop is dispatched but your executive is not delivered, flipkart shows item delivered, iam coplaint the flipkart, your sighned and delivery the item, iam saying iam not sighned, this is not my signature, ecom express executive is coming in address, delivery otp is verified so item is delivered but iam not shared the otp, he is delivery through system but iam not shared the otp, please solve my issue and delivered my laptop or my amount is return

I have ordered a package from paytm mall, with order number [protected], and ecom express awb number[protected]. The product is reached my nearby location on 8th jun. But delivery boy didn't contact me, i informed same in the ecom customer care. They told it will deliver on 12th jun. But not delivered. Also they didn't give delivery boy number, once they gave number i will collect directly from him. At last they returned my product. I lost money as well my time. I apologies you dont do next time. For more details regarding the same free feel to contact me my number [protected]

Dear sir,
I have ordered a product vide awb number 90932721.
The delivery boy didn't call me a single time till now. But while checking the status of product it says your product is undelivered due to refuse. So i am not satisfied the service provided by ecom express.

Kindly solve the problem as soon as possible.

Thanks
Qaisar reza ansari
[protected]
[protected]

Recently we have an product shipped from ecom express. It is an postpaid order. But, right now i don't have sufficient balance to pay. So, i spoke with customer service of ecom express. They agreed to hold the product delivery for 3 more days. But the ecom delivery boy here is very rude on me. He is not aware of the rights of the customer. He is saying that "we don't hold the product. So, payment must be done right now. And you should not cancel the product at any cost." don't the customer have the rights to cancel the product?
Is this the way that a courier boy talks to the customer.

My awb no is[protected]. Ordered a product on lifestyle store. I got a message from ecom express ooty branch on monday saying that delivery was failed after 1st attempt. However i did not receive any call from the courier person. I tried calling ecom express customer care but could not get in touch with them as it said customer care people was busy on other calls. This was the case for 5 days. After 5 days, i again received a message from the courier saying 2nd attempt of delivery failed due to customer not available.
I got to speak to the customer care people finally after calling them for 5 days.

They said it will be delivered by 24-48 hours.
My product has been lying in ooty courier hub for 5 days and they say it will be delivered by another 2 days.

Such a bad service.
Very disappointed.

I've ordered a book on 6/6/18 by order no[protected] and awb no.[protected] by amazon. But till today i have not recieved my order. Your delivery boy did not come to my place and mentiond that we were not available at the address. I have searched in my cctv he did not turn up. When i will recive my order kindly inform and assure of delivery.

Product is with delivery boy but updated it as delivered. i was worried and wasted my time calling and mailing to related issue to customer care etc. At last got contact no. of delivery person from Ecom express customer care. when i have contacted him, i came to know that product is with him.how can he update it as delivered by keeping the product with him making customer tensed&worried. please see to that this wont repeat

I ordered a product which was shipped through ecom express. The product reached the nearest delivery centre three says back still till now the delivery hasn’t been made. Upon checking the tracking details (Awb:[protected] i found that it is mentioned as “delivery attempt made, customer unavailable” which is completely false. I didn’t receive any communication from ecom express. When contacted the customer care, they responded very rudely. A very horrible service from ecom express who do not value their customers’ time.

I am here to tell you that my one product is in delivery from ecom express but they are delaying in delivery despite of that the product has been reached in my location . Courier company is not giving response of my message and not picking the calls. My package Airway Bill Number is:[protected]. I ordered this product from paytm mall and they told me that the courier company is responsible for this.

My parcel from club factory has arrived to indore 5 days back.. But still i didn't got the delivery.. On 8th june delivery boy came but he forgot to take my parcel along with him told me that he left it at the centre by mistake but will deliver today itself.. But he didn't. Next day when i call to the customer care they keep on forwarding the dates for delivery making me sure that it will get deliver tomorrow but next day they again make excuses n ask me to pick up the parcel from their centre.. Isn't it their responsibility to deliver it at the door steps that's what we have paid for. Its been 5 days i didnt get my parcel neither they have concern about it even after making complaints n calling again n again. Very poor delivery service..

My order has not been delivered yet though it was to be delivered till 2 nd of the june... It says due to lack of address or the contact no. Not answered... But i haven't received any cl from you... I ask u to check for the order so23236740. I ask you to check for its tracking as well by which time it will be reaching me.. Order was made on, 23rd of may.

Dear sir,

I am manivel from tamilnadu (India), i purchasing snap deal 1 item in[protected], but unfortunately that item is return, return requites date[protected], but still not coming your pickup man, daily call that guys but not come my home, the person says that you come and give the item, but don't have time for me, please advice your pickup man and take my returned item.

Order number: slp[protected]

Awb number:[protected]

Thank you

P. Manivel

To customer service,

Ecom express asked me today that to complain for cancel my item and replace item once again but i know if once canceled then it will not be replaced again because it would be replaced with in 15 day and the time is now over. So what to do now they are saying that item is not packed properly so it is returned to us, but in this case it is not my fault because i have given my item packed with invoice inside. I have packed the item properly with cello tape. And when the reverse pickup had come to receive the item they said to me that you should not have to pack this item this item is packed by us and damage the pack for checking out the item whether it is ok or not and confirm it and at last he provide me a recipient of reverse pickup and now they are saying that item is not packed properly. Please help me and notify or get update me and please deliver my product as soon as possible.
And i also give attachments below of reverse pickup recipient.

Regards

Jagmohan mahato
Kandra, jharkhand

My name is durga prasad, i have ordered a product last 10 days back and its delivered today afternoon 3:30 pm. I have opened that product there was a duplicate watches was came on that product. Now i want to return that product please send the person to return that product and i will be thankful to you. Order no - so-25637, tracking id[protected]. And please send the person to this address
207/a, tadbund road, cantonment, secunderabad - 500009

My contact number - [protected]
Email id - [protected]@gmail.com