Ecom Express Complaints & Reviews

I am phacing some bad experience with courier partner. Actually i do online shopping from jabong and most of my parcel shipped from your courier. Sometimes i like the product and sometimes i don't like the product or sometimes wrong product delivered to me or some other issues are there so that's why i returned that product. Jabong has very good returned policy and they pickup that product from my place. Most of the time the return pickup is also done by you people. But today i received a call from yor courier partner from my area, a guy called me his name is subham, he called me and told me that why you shopped alot from jabong and why you returned the products etc etc and he told me that he will talk to jabong regarding this. I m sorry to say who is he to say all this nonsense thing to me. Is jabong is not paying to your company to deliver my parcel and for reverse pickups, is he doing all of this things for free for me. Previously he used to deny to come my place for delivery and saying that my area is out of service area, i also complained regarding this after that he delivered my parcel now this happened. I want to ask a question why are you people are there if you don't want business or if you are not able to do business. You people should thanks to me or all other customers like me that we are doing online shopping and give business to you people. And say no to company if you don't want to take orders from them, why are you saying all this nonsense to me. Please take some action regarding this matter and special that guy name called subham who is spoiling the image of your company.

My package was sent by dukeindia clothing company on 11 june 2018 by ecomexpress but till now i have not received my package, i contacted ecomexpress many times by filling the contact form and writing my grievance but till now there is no any reply whatsoever. Shipment tracking number is "[protected]". Please ensure to deliver my package as earliest as possible. It is a prepaid order. Thanks

I am expecting a delivery from amazon.in on 18.06.18, amazon had done their part but ecom express representative came on 18th and said he forgot to bring my parcel with him, i said ok please deliver next day, now on evening of 18th they updated there status that customer is not available delivery attempted, till now 23.06.18 i didn't received my parcel
My awb no is[protected]... They are fooling people, very poor service from ecom express..

My name is faizul khan my address is junagarh, kalahandi (766014). Your employee is cheating on me. I have ordered my first cell phone from amazon it is delivered but the boy is not given us and telling it is not yet come but all those who have orderd with me on same date has arrived your emplyee is cheating on me as i am a new customer. Please help me out of it and do something.

We have received the shipment by ecomexpress but defective product we got so we want to return this product. Regarding this we have already mailed to company but not getting any response and tried to call many times to call centre but all number are switched off or not available.
Item details for your reference :-
Order id :-#bbo[protected]
Avb :[protected]
Amt : 2998
Pls help us out to get our refund on account of returning the item.

Ecom express dungarpur branch. They did not deliver the consignment and falsely marked as user not available. They did not reach out to me. When i asked them they said delivery boy not available so we marked this. #rd time my order has returned to origin. They falsely mark as customer not available. They misbehaved with me when i tried to call them. Change people in this office very misbehaving acting like superstars. Very misbehaving.

Their contact numbers :
[protected]
[protected]

Order is not delivered yet and saying that wrong address and not able to contact. And the truth they havent contact me and showing that customer is unavailable. How can they can decide whatout single contact to me that a customer is unavailable or the address is wrong and address i provide is also correct kindly see after my issue and inform me as soon as possible.

I order 16gb memory card on Flipkart and coming to thandla pincode 457777facility AWB no.[protected] but they didn't call me and I showing message your item delivered on 17 June 2018 and I don't have their contact number and where the office is in thandla and I complaint on Flipkart also.and they give me only land-line no which is not responding
So please give me contact or addresses of the office in 457777 pincode office of ecom express.

Hello team,

Snap deal reference no : slp[protected]
Invoice no - sd71c[protected]
Ecom express tracking id[protected]
Delivered on :[protected]

We have ordered vivo y53 black colour on the date of 21st march 2018, invoiced date on 23rd march 2018... But it was delivered april 1st... The box was packed nicely and it was delivered through e-com express... Snap deal reference no : slp[protected]
Ecom express tracking id[protected] invoice no - sd71c[protected], seller - mobile king from kanpur... We are so surprised of that we have received blackberry scraped piece instead of vivo y53... Which was packed instead of put it in to the dust bin... We have opened the box infront of the ecom delivery executive... He said that will escalate to their team and will take it back on monday... Because the day he was delivered on sunday... But he never turned back... Then we went to e com office and met mr. Alakar (Mobile no-[protected]) who was heading the branch... He said will escalate with the ho and snap deal will get it done... But still its happening... Kindly request some one to take care of the issues and negligence of employees...
Payment method cash on delivery payable amount rs. 8300

Regards,

Rajesh kannan. D
[protected]

I ordered a product on myntra on 6-6-2018. The parcel was sent through ecom express having the airway bill number[protected].
The parcel was to be delivered by[protected]. It reached the delivery centre on[protected] but the parcel is not delivered yet (By[protected]. There is no tracking update about the parcel either.
Even the customer services could not specify about the delivery and are constantly asking me to wait.
Why should a customer suffer because of such reckless employees?

My awb no is[protected] which i ordered from amazon.in. Even after getting a message for product out for delivery, they have not even contacted me. Then i get message attemted delivery but party not present which i dont understanr as i eas there all the time. And about the call centre no which you are providing through which i get connected to the delivering person always gives message that he his on way for delivery event on midnight. Please arrange any way to deliver my product.

I ordered from club factory awb[protected] the delivery was supposed to reach me on 14/06/18 but i received a message saying "customer not available to receive parcel and undelivered after 1st attempt" which is not true as i didn't receive any calls and i was home all day. I have tried all the numbers available but no one to answer as all the executives are busy on another call for hours and on 16/06/18 i received another message saying "undelivered after 1st attempt" which is also not true as i am home at all days and how can it be a 1st attempt again. I didn't expect such service from a courier company as yours. Please deal with my complain as soon as possible and deliver my products and not message me wrong information about delivery again.

Thank you

Iam subbarao, iam booking one laptop through flipkart, my laptop is dispatched but your executive is not delivered, flipkart shows item delivered, iam coplaint the flipkart, your sighned and delivery the item, iam saying iam not sighned, this is not my signature, ecom express executive is coming in address, delivery otp is verified so item is delivered but iam not shared the otp, he is delivery through system but iam not shared the otp, please solve my issue and delivered my laptop or my amount is return

I have ordered a package from paytm mall, with order number [protected], and ecom express awb number[protected]. The product is reached my nearby location on 8th jun. But delivery boy didn't contact me, i informed same in the ecom customer care. They told it will deliver on 12th jun. But not delivered. Also they didn't give delivery boy number, once they gave number i will collect directly from him. At last they returned my product. I lost money as well my time. I apologies you dont do next time. For more details regarding the same free feel to contact me my number [protected]

Dear sir,
I have ordered a product vide awb number 90932721.
The delivery boy didn't call me a single time till now. But while checking the status of product it says your product is undelivered due to refuse. So i am not satisfied the service provided by ecom express.

Kindly solve the problem as soon as possible.

Thanks
Qaisar reza ansari
[protected]
[protected]

Recently we have an product shipped from ecom express. It is an postpaid order. But, right now i don't have sufficient balance to pay. So, i spoke with customer service of ecom express. They agreed to hold the product delivery for 3 more days. But the ecom delivery boy here is very rude on me. He is not aware of the rights of the customer. He is saying that "we don't hold the product. So, payment must be done right now. And you should not cancel the product at any cost." don't the customer have the rights to cancel the product?
Is this the way that a courier boy talks to the customer.

My awb no is[protected]. Ordered a product on lifestyle store. I got a message from ecom express ooty branch on monday saying that delivery was failed after 1st attempt. However i did not receive any call from the courier person. I tried calling ecom express customer care but could not get in touch with them as it said customer care people was busy on other calls. This was the case for 5 days. After 5 days, i again received a message from the courier saying 2nd attempt of delivery failed due to customer not available.
I got to speak to the customer care people finally after calling them for 5 days.

They said it will be delivered by 24-48 hours.
My product has been lying in ooty courier hub for 5 days and they say it will be delivered by another 2 days.

Such a bad service.
Very disappointed.

I've ordered a book on 6/6/18 by order no[protected] and awb no.[protected] by amazon. But till today i have not recieved my order. Your delivery boy did not come to my place and mentiond that we were not available at the address. I have searched in my cctv he did not turn up. When i will recive my order kindly inform and assure of delivery.

Product is with delivery boy but updated it as delivered. i was worried and wasted my time calling and mailing to related issue to customer care etc. At last got contact no. of delivery person from Ecom express customer care. when i have contacted him, i came to know that product is with him.how can he update it as delivered by keeping the product with him making customer tensed&worried. please see to that this wont repeat

I ordered a product which was shipped through ecom express. The product reached the nearest delivery centre three says back still till now the delivery hasn’t been made. Upon checking the tracking details (Awb:[protected] i found that it is mentioned as “delivery attempt made, customer unavailable” which is completely false. I didn’t receive any communication from ecom express. When contacted the customer care, they responded very rudely. A very horrible service from ecom express who do not value their customers’ time.