Ecom Express Complaints & Reviews

I had placed an order with online shopping portal named vastraa. The parcel was sent out for dlivery on 13th april but no attempt was made and dint received any news about the product till 17 th feb. So called the customer care which gave me the number of the delivery person.
On calling the delivery person told me that the parcel is stolen and we wont be able to deliver the product. You can ask your online company for refund. So i called the vastraa guy but coincidentally his cell is also switched off and out of reach.

Can you help me get my parcel or my refund either of it whichever is possible?

Hi i live in rajasthan and today is 15 अप्रैल 2018 my parcel is to come today it showed out for delivery i
On website at 9.35am it is 3 pm now he still did not come i stood for more than 2and a half hour in the sunlight waiting for him when i call him he is out of reach when he picked i asked him when he will come ही told i will tell and hecut the phone and not called back very pathetic service

My order so16429111 from club factory was shipped to delhi on 10th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! My order tracking id is[protected].
This

I have called multiple times since morning and not getting response. The product should be delivered yesterday and still not delivered till now. The customer care representatives are behaving like a robots and has no empathy. I am requesting to deliver today since i need the material for my travel however they are replying the same – “we cannot commit”. Surprise that a service provider telling that “ we cannot commit!!!”

What kind of service is being provided??? Why you guys are not empathetic being in to the service sectors?

Need a quick solution to this. Else i need to report this as deficiency of the service to consumer department.

Hara prasad das
[protected]
Airway bill number :[protected]

আমি আপনাদের কাছে অর্ডার করেছিলাম স্যামস্যাং এর ৩০, ০০০ aah পাওয়ার ব্যাঙ্ক । আজ এটি ডেলিভেরি পেলাম। কিন্তু আমি অর্ডার অনুযায়ী উপযুক্ত পোডাক্ট পেলাম না, অর্থাৎ আমি ফিলিপস এর ৩২০০০ amhঅ্যাম্পায়র একটি নকল পাওয়ার ব্যাঙ্ক পেলাম। আমি আপনাদের কাছে প্রথম অর্ডারে এরকম বিশ্বাস ভেঙে যাবে ভাবতে পারিনি। যায় হোক কিভাবে আমার আসল অর্ডারটি পাবো সেটির ব্যবস্থা নিয়ে আমায় উপকৃত করুন। ধন্যবাদ।

My order SO[protected] from Club Factory was shipped on 9th of April but from that day on it keep rescheduling it's pickup in Delhi.It's been a long time and the pickup status is still the same.Will you guys please help me out, as really need my order to be delivered as soon as possible.I really need to know when will my order be delivered?Please help!

My order so16390548 from club factory was shipped on 8th april through ecom express but its showing the same status since that day stating pickup rescheduled for next day till yet and i have been following up since like everyday but the same thing is told to me everyday that its stuck in custom clearance, so please help me out with this and i want my order asap.

We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money. We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money. We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money.

My order so16105350 from club factory was shipped on 4th april through ecom express but its showing the same status since that day stating pickup rescheduled for next day till yet and i have been following up since like everyday but the same thing is told to me everyday that its stuck in custom clearance, so please help me out with this and i want my order asap.

Hello cc,
I purchased 2 products from amazon.in and i have been tracking my products since then through shipway.in. It's been two days since the status is not being updated, it's still on transit. Im scared that i won't get my products again, because it's not my first time im facing this problem from both ecom and amazon. I mean, i know that it takes time to transport goods but still, how come it will take two days to ship products bangalore to jalandhar.
I need to catch a flight soon, so i need them fast.

My order no. Fe[protected]
Awb no.[protected]

ORDER FULFILLMENT
We pick-up and deliver products (ordered online) from our partner websites to end-customers using automated information systems for end-to-end order tracking.

We offer quick remittance and guaranteed Last mile delivery of the majority of orders anywhere in India within 24 to 72 hours, every day for 365 days a year - including Sundays/Holidays.

AT LEAST REMOVE THIS FAKE ### FROM UR SITE. IT TAKES MORE THAN 5 days to even deliver a single phone.
i guess ur company has slowpokes to get items delivered.

Order number[protected]
My order was not delivered but on the ecom delivery website it showed delivered i checked with the security of the school who are in charge of receiving deliveries on behalf of the students but nothing was registered as received for me. I have been calling the ecom customer service but they keep telling me tomorrow it will be delivered or it's under investigation since 28th of march. I want my order delivered or a refund for my order

My order was shipped by club factory on 4th april 2018 & since three days the status shows pick up rescheduled in delhi. Will it ever reach me?
My order no. So16040506 n awb no.[protected]. Please help. Why is the parcel being not picked up. I have seen people with similar issues previously on this website. Please contact ecom and let me get more info about my. Parcel from club factory.

My order branded watch-economy analogy white dial fast track watch has damage peice so i will return my order pls it was not original watch ut was not better watch i will request u pls ye damage piece h mujhe return krna h iseee or aap ne kha tha this watch original but its was not original fast track watch i will pay 750 rupess joo iss watch ke liye achcha ni h ye tho 200 m mil jaayegi soo pls sir ek tho ye damange h or mujhe ye psnd bhi nhi h soo mujhe isse return krna h pls sir or side pr glass m crack bhi h

I'm Anju C.P from Kerala. I ordered some items from clubfctory. My order no: SO[protected]Estimated by club factory) and airway bill no is[protected]. It was shown that the items are shipped by club factory on 2nd April 2018. I tried to contact the customer care service of Ecom express but no one pick up the call. From 3rd April to 5th April the tracking info shows that 'pickup is rescheduled for next day'. Why it is happening??Will i get my product??

I ordered p65 (1) sony 32000mah power bank by online cash on delivery order no #ss[protected] on[protected] and they shipped and delivered on[protected] opened on 4-4-2018 cheked and kept charge while checking the product the power bank's light has on and not stopped next day and also power bank has heated very highly and lighting still not yet dischared. So please return and refund the product.

Sir I am talking from Mathura city. I had an courier service from ecom express today of Rs110 I payed 100 note and 10 rupee valid coin . to complete the order payment of COD. Delivery boy refuse to take the coin of 10 rupee and told we can not accept it or we cannot take this. I ask why he told we do not take 10 rupees coin .I also told can you talk to your any senior member of the company because delivery message was not written that 10 rupees coin will be not acceptable. When I talk to senior person she also refuse to accept the valid RBI coin of 10 rupees. And told only 10 rupees Paper note is acceptable if you will give the paper rupees we will deliver you the courier other wise we have to take the order back of giving of 10 rupees coin. I had to give the paper note of 10 rupee than only they had completed the order So I want to ask the company why 10 rupee coin they are refusing they the multiple national courier service why they are refusing Delhi they are taking coin but in Mathura main city they are refusing and I told I will complain about you to RBI they are not having any fear. So why they refused to take coin...what I do the coin of 10 rupee... please take this complain it seriously against the company .
Big courier service are refusing to take the coin. Not having the fear of complain against the not accept the coin to RBI or Police...

SIR/MADAM,
My self Soni Singh. I have ordered a mobile from Snapdeal. But after getting I am not satisfied with this. I have requested to concern person and after it through customer care but no one has approached for returning the product. I have called through my mobile but after receiving my call, still, no one has come to receive back to this order. Therefore I request to you Sir, Kindly process my request as possible as you can. Details are attached to this complaint.

Hi this is sudeshna banerjee from kolkata. My pincode is 700052. The person who comes to give delivery to my area his name is e. Banerjee. Today while coming to give the courier he really talked very rudely with my mother over phone call threatening her of complaining against her just because she told him to come the next day because we were out of cash. This is really pathetic. I would like you guys to take action against this person for his rude behaviour because we always take couriers from him and everyday we have to face his rude behaviour whenever we tell him to come the next day. Please do look into the issue as such rude and pathetic behaviour is not expected from a courier guy.
Thankyou,
Sudeshna.

The delivery boy was very rude, he delivered the parcel halfway only.
I had to collect the parcel myself from the halfway. He was in too hurry to deliver it properly.
The tracking id of my parcel was[protected]. Kindly look in the matter and replace such irresponsible employees as it can result in damage or undeliverness in the parcels.
I hope you resolve the issue immediately.
Bad experience with ecom express this time.