Ecom Express Complaints & Reviews

My order so16390548 from club factory was shipped on 8th april through ecom express but its showing the same status since that day stating pickup rescheduled for next day till yet and i have been following up since like everyday but the same thing is told to me everyday that its stuck in custom clearance, so please help me out with this and i want my order asap.

We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money. We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money. We ordered 2 shirts they are delevered me, but they are colour miss match and length short soo please refund our money.

My order so16105350 from club factory was shipped on 4th april through ecom express but its showing the same status since that day stating pickup rescheduled for next day till yet and i have been following up since like everyday but the same thing is told to me everyday that its stuck in custom clearance, so please help me out with this and i want my order asap.

Hello cc,
I purchased 2 products from amazon.in and i have been tracking my products since then through shipway.in. It's been two days since the status is not being updated, it's still on transit. Im scared that i won't get my products again, because it's not my first time im facing this problem from both ecom and amazon. I mean, i know that it takes time to transport goods but still, how come it will take two days to ship products bangalore to jalandhar.
I need to catch a flight soon, so i need them fast.

My order no. Fe[protected]
Awb no.[protected]

ORDER FULFILLMENT
We pick-up and deliver products (ordered online) from our partner websites to end-customers using automated information systems for end-to-end order tracking.

We offer quick remittance and guaranteed Last mile delivery of the majority of orders anywhere in India within 24 to 72 hours, every day for 365 days a year - including Sundays/Holidays.

AT LEAST REMOVE THIS FAKE ### FROM UR SITE. IT TAKES MORE THAN 5 days to even deliver a single phone.
i guess ur company has slowpokes to get items delivered.

Order number[protected]
My order was not delivered but on the ecom delivery website it showed delivered i checked with the security of the school who are in charge of receiving deliveries on behalf of the students but nothing was registered as received for me. I have been calling the ecom customer service but they keep telling me tomorrow it will be delivered or it's under investigation since 28th of march. I want my order delivered or a refund for my order

My order was shipped by club factory on 4th april 2018 & since three days the status shows pick up rescheduled in delhi. Will it ever reach me?
My order no. So16040506 n awb no.[protected]. Please help. Why is the parcel being not picked up. I have seen people with similar issues previously on this website. Please contact ecom and let me get more info about my. Parcel from club factory.

My order branded watch-economy analogy white dial fast track watch has damage peice so i will return my order pls it was not original watch ut was not better watch i will request u pls ye damage piece h mujhe return krna h iseee or aap ne kha tha this watch original but its was not original fast track watch i will pay 750 rupess joo iss watch ke liye achcha ni h ye tho 200 m mil jaayegi soo pls sir ek tho ye damange h or mujhe ye psnd bhi nhi h soo mujhe isse return krna h pls sir or side pr glass m crack bhi h

I'm Anju C.P from Kerala. I ordered some items from clubfctory. My order no: SO[protected]Estimated by club factory) and airway bill no is[protected]. It was shown that the items are shipped by club factory on 2nd April 2018. I tried to contact the customer care service of Ecom express but no one pick up the call. From 3rd April to 5th April the tracking info shows that 'pickup is rescheduled for next day'. Why it is happening??Will i get my product??

I ordered p65 (1) sony 32000mah power bank by online cash on delivery order no #ss[protected] on[protected] and they shipped and delivered on[protected] opened on 4-4-2018 cheked and kept charge while checking the product the power bank's light has on and not stopped next day and also power bank has heated very highly and lighting still not yet dischared. So please return and refund the product.

Sir I am talking from Mathura city. I had an courier service from ecom express today of Rs110 I payed 100 note and 10 rupee valid coin . to complete the order payment of COD. Delivery boy refuse to take the coin of 10 rupee and told we can not accept it or we cannot take this. I ask why he told we do not take 10 rupees coin .I also told can you talk to your any senior member of the company because delivery message was not written that 10 rupees coin will be not acceptable. When I talk to senior person she also refuse to accept the valid RBI coin of 10 rupees. And told only 10 rupees Paper note is acceptable if you will give the paper rupees we will deliver you the courier other wise we have to take the order back of giving of 10 rupees coin. I had to give the paper note of 10 rupee than only they had completed the order So I want to ask the company why 10 rupee coin they are refusing they the multiple national courier service why they are refusing Delhi they are taking coin but in Mathura main city they are refusing and I told I will complain about you to RBI they are not having any fear. So why they refused to take coin...what I do the coin of 10 rupee... please take this complain it seriously against the company .
Big courier service are refusing to take the coin. Not having the fear of complain against the not accept the coin to RBI or Police...

SIR/MADAM,
My self Soni Singh. I have ordered a mobile from Snapdeal. But after getting I am not satisfied with this. I have requested to concern person and after it through customer care but no one has approached for returning the product. I have called through my mobile but after receiving my call, still, no one has come to receive back to this order. Therefore I request to you Sir, Kindly process my request as possible as you can. Details are attached to this complaint.

Hi this is sudeshna banerjee from kolkata. My pincode is 700052. The person who comes to give delivery to my area his name is e. Banerjee. Today while coming to give the courier he really talked very rudely with my mother over phone call threatening her of complaining against her just because she told him to come the next day because we were out of cash. This is really pathetic. I would like you guys to take action against this person for his rude behaviour because we always take couriers from him and everyday we have to face his rude behaviour whenever we tell him to come the next day. Please do look into the issue as such rude and pathetic behaviour is not expected from a courier guy.
Thankyou,
Sudeshna.

The delivery boy was very rude, he delivered the parcel halfway only.
I had to collect the parcel myself from the halfway. He was in too hurry to deliver it properly.
The tracking id of my parcel was[protected]. Kindly look in the matter and replace such irresponsible employees as it can result in damage or undeliverness in the parcels.
I hope you resolve the issue immediately.
Bad experience with ecom express this time.

My parcel from club factory with tracking number is[protected] has reached delhi on 20th march and the status shows as "pick up rescheduled" for the past 5 days. Could you please expedite this as i need these urgently. This cannot possibly how a reputed courier company operates. Going by the complaints on this website, this courier company seems to be making this a practice.

Sir my self bharath raj from banglore. This is to draw your attention to the unsatisfactory courier service by your company. My tracking number is[protected]. I was orderd in club factory and that is shipped in ecom express. When i tracked my order it shown that is delivered. But iam not receive my product and any. Phone calls from your staff members. Then i was gave complaint to ecom express branch that is located in bangalore (Hebbagodi) they say order is delivered. I was told that iam not receive any oder how they gave to other... He told that our delivery boy is gave your parcel to someone else and your staff members says that he is made mistake and he gave to other. How they gave my parcel to other without making any phone calls and. Any proofs. How irresponsible he is. I regret to say that i am literally disenchanted by the service you provided this time. I never complained about any of your service but this time it was big let down.
I hope you will take a serious notice of this complaint immediately. I shall look ahead to your reply

Sincerely,
Bharath raj

My name is sreejini k s from kerala my order with club factory has shipped with ecom with shipment no[protected]. When i track my order it is shown that my parcel reached kochi on 20/03/2018 and also shown that it is out for delivery. I waited for my products but i haven't recived my product. Then i tacked the details on 21/03/2018 its shown that shipment is un-delivered-consignee refused to accept. No one from ecom express came to my address and i didn't receive any call from your delivery boy. Then why you guys say that consignee refused to accept. Then i contacted your coustimer care they told me that delivery boy will call me within 24-48 hr but i did'nt receive a call yet. My products worth around 1000 above and its very urgent products for me.
And also have to say that if you guys delivering products allover india there should be a contact no in these plases also. If there any complaint only way to contact is hindi/english people who don't know these languages how they make a complaint. Here in kerala we using malayalam so its very helpfull if you guys make coustomer service in all language.
And i try to call the delivery boy whose no i got from message but i did'nt get him. What should i do now i need my parcel. Plese arrange it as soon as possible.

Hi, i have ordered some products from club factory and ecom was responsible to deliver that. March 20th it was order out for delivery and around evening it's showing order delivered. But they didn't delivered my order and i didn't received any. It's been quite long and i should get my order by tomorrow. Else i will raise a complain against ecom.

Regards,
Renjitha jayakumar

I have ordered from club factory with order id:so14391232 and tracking id:[protected]. The parcel was supposed to reach on 17/3 but the status show"pickup resheduled for next day" every day from 15/3. I contacted both club factory and ecom express, club factory told me its delivery agent that is delaying and will we look into matters personally. And ecom express told me that they havent recieved the parcel.
Who to blame?

Why is there too much delay?

Can i get the exact data when i will be getting the parcel. Or when will the pickup be done?

1st of all the delivery person doesn’t follow the process nor do they care to diliver the shipment on time, they make a fake attempt and then a message is sent that the attempt was made but the item couldn’t be delivered.

When you call the customer care to register a complaint the staff is very arrogant and I’ll-mannered. They have attitude “we are always right and customer is at fault” Mr. Himanshu Sharma was very rude while talking and Mr. Vinod Kumar disconnected my call while I was taking. Worst service and pathetic company