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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 303

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S
Sayantan Dhua
from Kolkata, West Bengal
Sep 28, 2017
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Sir,
I am sayantan dhua from kolkata at sodepur. I order a product. But now already i inform the company to cancel it they told me to it is dispatch from his company. I want to cancel because by mistake it's order so i cancel it. The product details is - shipment no / awb no[protected]
Order no.- c[protected]
Of amount 4500/-. Please cancel my order sir. Please.
Ecom Express customer support has been notified about the posted complaint.
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    A
    Alokecom
    Sep 28, 2017
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    Address: 732127

    The delivery person dont contact with me even the parcel is out of delivery. The next day means today they told me that the parcel will not be delivered today. I want this delivery today my tracking number is
    [protected]. Otherwise i will take ligal action. I need this product tomorrow morning because it is really necessary. I am waiting for this product 3 days but every time refuse the delivery person to deliver this product. Please see it immediately otherwise i'll take ligal action.
    Ecom Express customer support has been notified about the posted complaint.
    My powerpack is not warking properlly.my order no.is[protected].
    I kindly request you.plz exchange my powerpack...
    My cont.no.[protected]
    The cam is not working properly and quality is less, the display is not properly it has scratches so I want refund my money
    Too short my tshirt soo plz return my packed
    Flipkart shipment no[protected] not yet received. No person in Thane ecom express office lifting the phone[protected]. Plz let us know status of my shipment
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      S
      sidaraya
      from Bengaluru, Karnataka
      Sep 28, 2017
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      Website: ecomexpress.in

      I was expecting a parcel from flipkart to ambernath, mumbai. The status in ecom express and flipkart it says as it is delivered but we not received the parcel.
      I tried calling ecom express customer care 200 times but each time it asks for air way bill number and disconnects.
      It is really frustrating me.

      Awb no.:[protected]
      Shipper : flipkart

      Regards,
      Sidaraya s m
      [protected]
      Ecom Express customer support has been notified about the posted complaint.
      My package is to be delivered today the 23rd September 2017 but i am not available in the Office. As i am not available the delivery boy insisted to leave my package with some people that I do not know when i did not grant the consent. I bring this to your light as to kindly take some action to this matter.
      Wrong product sent which I have ordered it was completely wrong.
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        M
        mohan natesan
        from Chennai, Tamil Nadu
        Sep 27, 2017
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        I am awaiting shipment from ecom express, expected delivery date is[protected]. They say the status as undelivered person unavailable. But none of them from ecom express come to my home place nor contact me, instead they just put incorrect status as the reason for not delivering right time. I cant able to contact them through contact number of ecom, since it always says busy. Should i share shipment i'd?
        Ecom Express customer support has been notified about the posted complaint.
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          A
          amitdube
          Sep 27, 2017
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          Address: 700132
          Website: e com

          Hi,

          Expected delivery date for my order was 26/09/2017. I did not get any call whereas on portal it has been mentioned that i was not contactable. I have already given 2 numbers [protected]/[protected] but no one called me till date and incorrect status updated on site. Disgusting customer service. I called up customer care twice and asked to connect me with the delivery boy but informed that this does not happen, team will call me but that also does not happen till now. Incase i was expecting a message with the detail of delivery person with his contact number but this has also not happened.
          Ecom Express customer support has been notified about the posted complaint.
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            A
            Andix
            Sep 27, 2017
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            Address: 415508

            I have booked xolo era 4 g gold mobile by amzaon.in but got empty box with carry bags my way bill no :[protected], i didn't received any item in it. Also i had booked wallpaper sitcker not received but got msg about today 26th sept 2017 out for delivery, but still not received, my father whose age is 60yrs, he took that courier that time he asked about waigh is low or not looking like something is in it. But they ignored, that courier boy did not took any sign on his any paper he only took my fathers aadhar card photo through mobile. Any went away, now what to do? I raise complaint on amazon.in.
            Courier order no was[protected]
            My mo no is [protected]
            My email id: [protected]@yahoo.com
            Ecom Express customer support has been notified about the posted complaint.
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              P
              pragati kulshrestha
              from Gwalior, Madhya Pradesh
              Sep 26, 2017
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              Address: Morena, Madhya Pradesh, 476001

              Hi
              I have order some product from myntra. Order number:[protected]-1316403, tracking no.:[protected]. Now i want to chnage address.

              Current address:
              Jitendra pal singh bais
              Sanjay colony infront of s. A. F. Canteen
              Duttpura
              Morena-476001
              Madhya pradesh
              Mobile: [protected]

              New address:
              Jitendra pal singh bais
              Sanjay colony infront of s. A. F. Canteen
              Morena
              Morena-476001
              Madhya pradesh
              Mobile: [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Hi
              I have order some product from physics wallah. Order number or AWB number : [protected], tracking no.:[protected]. Now i want to chnage address.

              Current address:
              Near shreenath printing press
              Jhala gali barisadri
              City :Abhaneri
              Pincode -312403
              Rajasthan
              Mobile: [protected]

              New address:
              Near shreenath printing press
              Jhala gali barisadri
              City:Barisadri
              Pincode-312403
              Rajasthan
              Mobile: [protected]
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                F
                faizan lone
                from Srinagar, Jammu and Kashmir
                Sep 23, 2017
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                Address: Baramulla, Jammu and Kashmir

                Delivery boy is very rude and did not bring the product on the address mentioned he calls from somewhere half kilometre from the address and tell to collect your order what kind of home delivery is it who have told you to be in courier company ecom is the worst company ever i have seen delivery boys are very very bad and did not bring the product in a good condition
                Pincode is 193101 please learn manners
                To your delivery boys
                Ecom Express customer support has been notified about the posted complaint.
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                  C
                  chynka chynka
                  from Guwahati, Assam
                  Sep 22, 2017
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                  Sir with regards i want to inform you that your courier service employs donot deliver products we ordered from different sites in our home. Instead of doing so they used to call us to a common point at any time. When i asked about why they are not delivering products in home they simply replied we are not able to track your location (For your information my home is only one minute away from that common point) and their main excuse is that you donot give enough mileage permit to deliver them in home.
                  Sir if you cannot provide your service at home why do you agree with online shopping sites when they said it's a home delivery.
                  So basically according to your rule we have to leave all our works just to reach to your service which is primarily your job at any time. It does not matter at all if we are in hospital or 20 km away from home.. I am reporting this from azad, north lakhimpur, assam. If you look at this issue many customers will be grateful.
                  With regards.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dey bledy bastets n cheap people...dnt want their product n want my money back...
                  This is wrong product
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                    P
                    prosenjit16.roy
                    from Kolkata, West Bengal
                    Sep 21, 2017
                    Resolved
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                    Resolved

                    Address: 743135

                    I order the canon lp-e10 camera battery charger from snapdeal. My order id no is [protected] and awb no is[protected].
                    I send a requested for the urgent deliver and these reference no is 43832481 but today i understood that these product will be deliver very long time because delay but why sir?
                    In two days i check the tracking order but from 19 sept to 20 sept in ecom-express courier company but no update on this site.
                    Today i am calling customer but employ's of customer care (Ramen) has misbehave to me at 09:40 pm. This customer care no is[protected]
                    If these product will be deliver from 21 sept to 22 sept then that's why i can't get these product

                    I am satisfied that snap-deal and ecom express courier company are very very fraud company.

                    Declare
                    Mr. Prosenjit roy
                    Email-id - prosenjit16. [protected]@gmail.com
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear prosenjit16.roy,

                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                    Regards,
                    Team Snapdeal
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                      S
                      Suvankar Dey
                      from Ingraj Bazar, West Bengal
                      Sep 18, 2017
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                      Address: North 24 Parganas, West Bengal, 743252

                      I am from gobardanga, kolkata, west bengal. Pin code - 743252

                      I had an order on amazon "am leather bi-fold brown genuine leather hand crafted wallet for men and boys"

                      Amazon was providing the information that the expected date to deliver is 16th september 2017, but may be the product came earlier, so courier boy called me on 12th september 2017 when i was not in home, and i also told them nobody is available in my home to receive the delivery. I asked to deliver the product to the next day, which means 13th september. I requested them.

                      On 12th september evening, i got sms from amazon that the product is being returned.

                      Now my question should i hold the legs of those courier boys to deliver the product on my date? Or should i suppose to be in home by stopping all my jobs to receive the products on the date which courier boys will say...???

                      What?
                      Ecom Express customer support has been notified about the posted complaint.
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                        T
                        Thangjamk
                        from Dhing, Assam
                        Sep 14, 2017
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                        Address: Imphal East, Manipur, 795001

                        I ordered something from nyka on 20th aug, the item has dispatched the next day via ecomexpress. I just realized today 15sept that i ordered from them and immediately i checked and tracked my order but it was already reached my destination on 25 aug and has returned on 6 sept. None of them inform me that my product has reached to them to come receive the product on my own they dont do home delivery which sucks, a bunch o[censored]ncivilized people worked there.
                        Ecom Express customer support has been notified about the posted complaint.
                        Worst service by any of the courier service..
                        They dont follow the service norms, behavior of the delivery guy is worst take action on this as soln as possible..
                        Delay in delivey
                        Dont recive calls..
                        My order has reached at my destination yesterday .today I tracked my order it says shipment cancelled.
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                          S
                          Sahilkapoorlucknow
                          from Allahabad, Uttar Pradesh
                          Sep 14, 2017
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226001

                          We placed an order with cilory (Order 1246114), and i was out of town when someone tried to deliever to me, after two days when retured home, i went to ecom office at wazir hassan road lucknow and spoke to ashoke kumar ([protected]), he said when the customer's fone is unreachable they receive the package on customer's behalf and when customer comes in to the ecom office they deliever the package then!
                          This is insane! Does not make any sense! I did not receive what i ordered, they opened the package and used cello tape to fix the opening. It is something else inside it. The neighbouring office informed me ashoke is in the habbit of doing this he has already done frauds to many peoples. Someone should take care of this concern.
                          Sep 15, 2017
                          Complaint marked as Resolved 
                          The matter has been sorted out, Mr.Rohit Shukla the Assitant Manager in Publlic Relations and Management helped me thro, So I have no any further issues. Great service makes the customers feel that you care about developing a long-term relationship that means more than just making a sales. I hope it goes a long way in encouraging and motivating ECOM, in your continuous endeavor of providing a service experience that exceeds the customers’ expectations. This is exactly what Mr. Rohit done in this regards.. Regards
                          Ecom Express customer support has been notified about the posted complaint.
                          Sep 07, 2017
                          hemraj nilkanth landge's response
                          Power bank se mobile charge nhi hi rha or pen drive kharab h or memory card bhi mobile me nhi lag rhi
                          Sep 12, 2017
                          Divyesh Jadav's response
                          Plz.. my products exchange sir
                          Sep 14, 2017
                          Senthil Ramesh's response
                          no
                          Sep 14, 2017
                          Senthil Ramesh's response
                          om Express — 10000mah 2 usb sony power banks

                          1 Review
                          Se Senthil Ramesh on Sep 14, 2017 Mark as Resolved

                          I have Already order for 10000mAh Sony Powerbank, your team also delievered the think and i have paid this. After then i have open the box inside lenovo brand power bank. I cannot order this powerbank so i will reply this you. kindly repelace and sent me immediately.

                          10000mah 2 usb sony power banks
                          10000mah 2 usb sony power banks
                          10000mah 2 usb sony power banks
                          10000mah 2 usb sony power banks

                          I have Already order for 10000mAh Sony Powerbank, your team also delievered the think and i have paid this. After then i have open the box inside lenovo brand power bank. I cannot order this powerbank so i will reply this you. kindly repelace and sent me immediately.
                          My name is Gurnam singh
                          i have not received actual material which was chosen by me
                          my order id is[protected] and my mobile no. [protected]
                          my item below mention

                          1. mi power bank 25000 mah
                          2.samsung memmory card 128 gb
                          3. 64 gb pen drive hp

                          Regards
                          Gurnam singh
                          Divyeshkumar Pravinsinh jadav
                          At Po Adadra, Main Bazar
                          Ta Kalol, Dist Panchmal
                          Pin 389341
                          Mo [protected]
                          Sir muze apke product nahi chahiye o pure nakli h
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                            R
                            Rôhît J Shârmà
                            from Sambalpur, Odisha
                            Sep 13, 2017
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                            Address: Jhunjhunu, Rajasthan, 333026
                            Website: www.salesnshop.com

                            I have received one power bank from www.salesnshop.com but that was not in good working condition, what i will do in this condition, so please replace otherwise return my money.
                            i will never purchase from same site again, if you have any care number please provide & resolve asap.

                            Name-Rohitash Sharma
                            Mobiile-- [protected]
                            City- Chirawa (Rajasthan)
                            Ecom Express customer support has been notified about the posted complaint.
                            Sep 09, 2017
                            SK Anees's response
                            your shipment[protected] please return i am not satis five this phone
                            I wont like this type of tricks
                            We trust u and given u order
                            And ur guys [censored]ed it and dawn wjat is this all
                            I asked power bank, memory card and head phones
                            You guys given all fake one
                            This handsate is not confir table please return
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                              S
                              Samujjal Majumder
                              from Bengaluru, Karnataka
                              Sep 13, 2017
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                              Address: 799001
                              Website: ecomexpress.in/tracking/?awb_field=204704367

                              Hello please provide an update on my shipment. There has been no status update since 10th september 2017. The item was shipped on 8th september from bangalore and is routed to agartala. The last update shows it to be in kolkata and in transit and no further updates since last 4 days.

                              Please look into it. There is no toll free customer support number for ecom express as well.
                              Ecom Express customer support has been notified about the posted complaint.
                              Sep 09, 2017
                              SK Anees's response
                              This phone i am not satis five return this phone
                              Sep 13, 2017
                              Divyesh Jadav's response
                              My all BRANDED products not available plz exchange your products

                              Divyeshkumar Pravinsinh jadav
                              At Po Adadra, main Bazar
                              Ta kolol, Dist Panchmahal
                              Pin 389341
                              Mo [protected]
                              This phone i am not satis five return this phone
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                                V
                                vinit sand
                                from Bengaluru, Karnataka
                                Sep 12, 2017
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                                Address: 110037
                                Website: www.ecomexpress.in

                                I have ordered a 25000mah powerbank, 64gb pendrive & 128gb memory card on 7/9/17. My order no. Cib835373 & awb no.[protected]. But i have received ear phone instead of pen drive, 64gb memory card & a damaged power bank on 12/9/17. I have also paid an amount of rs.1049/- on delivery. So, kindly return my money of rs.1049/- & take your products back or exchange the products with new fresh products.
                                Ecom Express customer support has been notified about the posted complaint.
                                Return your product pls.
                                I order by pck of 25000mh mi power bank, 64gb hp pendriv, 64gb samsung sd card but I received dublicat product and not working total amount 1049 orader id shipment[protected]ordered pls giv me amount and return your product ok my contact number [protected]
                                This is a itam damaged and not satisfied
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                                  R
                                  Raju Rajni
                                  from Chennai, Tamil Nadu
                                  Sep 12, 2017
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                                  Address: Coimbatore, Tamil Nadu, 641014
                                  Website: www.flippydeals.com

                                  I have ordered 25000 mah power bank, 1 pen drive and 1 memory card which is not working properly. I had talked to ecom expess manager but he is not even responding about my issue. Why can't they complaint regarding this before i see more complaints regarding this but this company is only concentrating on money not on the customer. What the # company is this???
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    S
                                    sonunr
                                    from Delhi, Delhi
                                    Sep 12, 2017
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                                    Address: Jaipur, Rajasthan

                                    Sir i ordered a 64 gb pendrive, 128 gb memory card, and 25000mah mi power bank but i not found any item in pecket which i ordered so please refund my cash, amount is 1049 this is very bed service which provide damage and bed product to coustumer this is not good for company. Please return my money immediately otherwisw i comlained against ecom compney in police station.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Sep 11, 2017
                                    Yogeeee's response
                                    This is iteam damaged
                                    This is iteam damaged and not working. Ecom expers no[protected] C I B 780379 add 1-154 kuntikota village g r Puram Andhra Pradesh 532242 phone no [protected] date 1/9/2017 COD :RS 1049 name Bagathi.jayasankar 0.4
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                                      Gajendra Singh Rathore Koladungari
                                      from Jaipur, Rajasthan
                                      Sep 11, 2017
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                                      Address: Jaipur, Rajasthan, 302005
                                      Website: www.flippydeal.com

                                      Submit a complaint
                                      Flippydeals.com complaints & reviews
                                      Flippydeals.com — wrong or damaged product received
                                      Rawli tof on sep 11, 2017
                                      I am rawli tof from kanakpura station jaipur. I had order a pack of branded power bank 25000mah, branded memory card 128gb, and branded pen drive 64gb, on 09/09/2017. The order number is[protected]. The amount of order is 1049.00inr
                                      But we received a false order which containt improper manufactured memory card 64gb, damaged power bank 25000mah and a small headphone
                                      So kindly cancel the order and refund the amount as soon as possible.

                                      Your sincerely
                                      Rawli tof
                                      Kanakpura railway station jaipur
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Sep 06, 2017
                                      Shekar Rs's response
                                      Please amount
                                      This product is not good i am returned this product power bank full charge but quckly down no mobile charge
                                      Product exchange
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                                        Sanjeeb Tamang
                                        from Aligarh, Uttar Pradesh
                                        Sep 11, 2017
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                                        Address: Nainital, Uttarakhand, 263139
                                        Website: Www.ecomexpress.com

                                        Hello.. I'm complaining about the products which i have ordered. But the items i got was wrost as it seems. It' says combo of branded slim power bank.. Stylish earphone... 8gb penrice... Nd 128gb sd card. But now what i got... 1item less... Headphone broken... Power bank duplicate memory card 64 not working. Memory card just printed 64 gb... It's just an plastic piece of #.
                                        Ecom Express customer support has been notified about the posted complaint.
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