Ecom Express Complaints & Reviews

I have a ecom express shipment airway bill no.[protected] which was returned without delivering or informing me. Further on my request my order was redirected for delivery under new airway bill no.[protected] on 30th may 2017, but it is undelivered till today. When i enquire they give unsatisfactory responses. I feel like they are paying more inrerest in cod items, mine is prepaid so no interest as they'll get no addition charge. Please make an arrangement so as to deliver my order at the earliest. And also request you to take up necessary action against the ecom express manipur to deliver good service to the people or pack up.

Dear sir. I m from fatehabad, haryana.in my area your courier service workers are very rude. Their behaviour is not good. One other thing whenever i want to take my order they submit a hardcopy of my identity proof. It is ok if it happens one or two times but they always ask for a hardcopy. I dont thing it is neccessary every time to submit a hardcopy.
Please solve this issue.
My contact detail
[protected]@gmail.com

फतेहाबाद हरियाणा से
caurior वालो को बोलने का बिलकुल भी अक्ल नही ह
आज मेरा अमेज़न से आर्डर आया म इनके ऑफिस गया तो वहाँ 50 आदमी लोग पहले से खड़े थे किसी 1 को भी इन्होंने cauirior नही दिया और हमारे पहुचने पर की यह हमें कब मिलेगा कोई भी ऐसा जवाब नही मिला जो की हम मान ले
सब गुस्से में तू जा पता नई कब मिलेगा चलजो कल आना ऐसे ऐसे जवाब मिले। इस की वैसे भी कोई अछि सुविधा नही ह सब गुंडे भर रखे ह बोलने का तो आता न ह इनको भाई बता रा हु की एक का नाम बचना ह तो change the staff ok...

I had placed a order on your ecok express bt 7 days passed and the product didn't received to the destination yet worst courier experience another courier delivering the products in 4 or 5 days bt ecom taking too much time for the delivering of the product when I am calling they are staying tmrw it will reach 3 daya onwards I am calling they are telling the same thing

Ecom express services are on my part are the most disgusting courier services i have ever encountered. Their behaviour is very disgraceful and rude on each and every aspects. They also do not have any professionalism in their work neither do they interact to the customers politely as i have encountered an incident with them and that was very disrespectful. The ecom express office at rewa district of madhya pradesh has the most disrespectful employees i guess. They even do not know how to interact to a customer as if we are dependent on them. This incident has changed my mind about the courier services as i would never prefere ecom's services for any kind of courier purposes.

I do not what your company in Manipur, Imphal are doing They always delay in delivering and They always call me to collect my courier from their office. Tell me What is meaning of shipping charges? If it is free delivery then it is okay?
Zero star for your courier service. Other courier are far more better than your service. Today also they asked me to collect it from their office.

Sir,
I am regular customer of Flip cart, Amazon. Most of their parcels are shipping through you only. The Badami 587203 office boys are taking minimum 5 to 6 days for local delivery. When contacted them, they are telling that, we don't have more boys for delivery and writing in tracking as, that customer requested that we are collecting from office only nor writing that customer is not in the during delivery nor Delay Delivery on customer request like this he is cheating to you and we also.
Sir, Is he need 5 to 6 days for local delivery.
17863180 is arrived at Badami on 29.4.2017 and delivered on 4.5.[protected] is arrived on 9.5.2017 and not yet delivered.
And other 2 were arrived today and don't know when he is deliverying .
I hope this much feed back is enough for you. Sir, if items are delayed in transit is excusable but taking 5 to 6 days for local delivery is not excusable and it is possible.
Hope my this complaint is considered seriously and resolved the problem.
Otherwise I an telling my vendors to not ship from E com.
Thanking you
You're
Sanjay
[protected]@rediffmail.com
[protected]

Name : chuney doma
Email address : [protected]@gmail.com
Contact number : [protected]
Airway bill number :[protected]

Your service seems really poor today i was suppose to get my product was tracking it whole day and waiting for it but the delivery person didn\'t even contact me and i received message saying customer is unrecheable and location is unlocatable which is wrong as i got other product from same courier (Ee) today so do inform how is this possible that i was unrecheable. Your service is very poor and in future i would never prefer this courier service and will not recommend it to anyone

I am doing online selling in kraftly. My pickup on around 40 orders is not done from last 5 days. I called courier boy (Satish, contact number - [protected]) but still he is not come. I also called his manager (Contact number - [protected]) but he is not receiving my call. Please improve your service and take serious action on this courier guy (Satish) and manage my pickup today because all orders are near to cancel because of let shipment. Hope a positive reply from your team. Thank you.

Piyush kalathiya
[protected]
[protected]

Ecom express in our area ie, krishnanagar, nadia, west bengal, has very bad service.

Firstly, when i track the items i ordered, i can always see that the products had reached the nearest hub ie, shantipur hub 2-3 days before delivery. They always deliver the items on the expected date of delivery even though they have received the items some days back.

Secondly, when a return is requested, they always call in the morning to confirm that i will be home. Even though i assure them, they do not come on that day and in the evening, i receive an sms that 1st pickup attempt is failed though they never attempted in the first place. Then i have to call their customer care and schedule a 2nd attempt the next day.

These have been going on for the last 6-7 months and even though i have brought these issues up with their customer care executives, no actions have been taken yet.

Recently, i requested a return through abof and the same thing happened. And when they finally came on the "2nd attempt", they asked money from me. There were 2 items that came in a single plastic bag and i returned the items as they were delivered to me. But they said that i have to provide a second plastic bag or pay rs.5 for it or else i will not be getting a refund. But they were not ready to provide me a receipt for that.

On denying to pay for it, they got rude and left with the item. And at night, they were sending me messages on whatsapp with the pictures of the 2 items packaged separately as if to mean that they had incurred heavy losses as i had not paid rs.5 to them.

And just because they have my number, they think that it is okay to message me personally on whatsapp??

There is no sense of professionalism whatsoever in them.

I called up abof customer care and confirmed that there is no such policy that the customer has to pay for a plastic bag.

I am a regular online shopper and these issues are really ruining the experience for me.

Aditi

Sir/madam
My ordered package from voonik website was supposed to deliver via your service but unfornuately your office here in naharlagun c sector forcefully asking all customers to visit your premises to collect instead of delivery the same to customer specified location. Same problem arise for me as they have sent address non traceble message for contiously 3 days and one day i had collected my items as i had lost patience of being delivery. Unfornuately i need to return my item via same offfice. Same problem arises. They dint inform me and simply sendingattempt failed message to me. Infact today at 4 pm i got attempt failure message so i visit your office at 4.30 pm and deliver my item for returning. So am i request you to have a look on this matter or simply you may continue your most worst service here in naharlagun.
Because of this i have not got my refund amount.

Courier name: ecom_plus
Awb number:[protected]
Courier contact number:[protected]/66598800
I ordered certified used iphone 5s white on may 1. Product send urgently before instead of delivery date. It's my humble request. I complain snapdeal so many time to send my product as much possible before delivery date of product but nor replied it so that's why i complain on ecom plus please solve my problems.

Last 2 days my pickup not done your executive his name is hardeep mobile no is [protected] he was come on monday he was not collect my packet he says my bag was full am come after 10 minutes with van but he don, t come and cut my phone today i call his no no is switched off. If my order is cancelled who is responsible??? I have 5 to 6 packet of ecom express always same problem for this guy its not a professional working???

Please find the attachment i have 4 more manifest of ecom express please help.

Am from new delhi area is okhla jamia nagar mobile no is [protected]

Hello, my name is sachin, my number is [removed], email is - [protected]@gmail.com, place pin code - 413501 i had ordered a product from jabong - [protected], on 13th april, it was delivered on 23rd, and due to size issue i requested to return it on 23rd itself, so on 24th i received a call from osmanabad ecomm service person, his number - [protected], he called up and asked the same, is your name sachin, did you request to return jabong product, i told everything, he said he will send a person today, as my previous experience from the same service person from different orders, he didn't send anyone, today again, the same annoying voice person called me up, and same questions - Are you sachin, did you request to return with a very rashy tone, i said this from seeing all this happening all the time, i said why do you always keep asking the same things, and never send anybody? he rudely replied, see we talk with 50 people like you everyday! and disconnected the call! this is utterly rude and unacceptable behaviour!! These people earn their Bread butter from customers like me, and i guess i'm the usual customer so far in this city, i have till now ordered more than 200 products, and ecomm as well as other couriers had been doing well, even after that, i get to be behaved like this utter non sense from a rutheless ignorant.. I had a valid side here, and the action has to be taken.

Dear sir the power bank is order by me is does not work properly and also a used product please available me another priduct as soon as possible
I will be really thankful to you. Otherwise lifetym i does not order any item online your company product quality is toi low like you so please call me or listen my problem and take an action for your company goodwill.

Ecom express courier is worst courier in the India that is providing cheap rates to e-commerce company's service is very cheap I booked my courier on 7 April
Ecom way bill[protected] till not connected I am calling to coustmer care number ecom they not proper response
May it will be reach to after one month
Other courier s providing my location with in 4 days deliver pan india

I placed an order which was coming through them 15 days ago. It takes only 3 days to reach the order usually but they took around 15 days and did not update me about the order. When I called them they did not respond nicely . Moreover cut my call saying that they are forwarding to a senior. 4-5 times I have talked to them but their response is so poor and they are taking customers for granted.

I'm complaining about two times already my goods coming by your service, and then i'm getting sms that delivery was unsuccessful and i'm getting my goods 2-3 days latter? Why? All these days i was at home and nobody was coming with goods, nobody was calling that they near my door. Whenever they lazy to come they making report -delivery was unsuccessful. What is that?? My code is 741313, Shree Mayapur.

I ordered two products from jabong.com due to size issue I placed return order for 1 product and exchange order for other. Both the products were picked up by courier guy but I got refund for 1 product and the other product is missing. Ever their customer service is worst. Where is my product. Jabong cc is one step ahead of ecom...they are telling to provide RPV SLIP which is not provided by courier guy.
At least give me contact details of dealer office near sakhali or Bicholim Goa. What more to expect from u guys.

After received this product vide order no. R[protected], of rs.720.00. I saw the chest size is lower& colour is different. After that i request you for return and ecom express private limited pick it and i get a receipt copy. But i not get back my price. So you are request you to sent this price to my bank account vide no. [protected] of indian overseas bank, sealdah branch, ifsc code no. Ioba0000127, in the name of sukanta das