Ecom Express Complaints & Reviews

My order product is damage & wrong product received. My order is 128 GB memory but received 16 GB & power bank is not open. Headphone fully damaged. I am very upset your service. This company is duplicate product provide costumers.
Sir your service fully wrong product provide plz change your service and my order amount refund to me.
Memory card wrong spece 16 GB but my order 128 GB.
Power bank order 25000mah but this is not open ant charging my phone.
Headphone fully damaged.
Plz my order is cancel & refund my amount plz.
Thank you
Mobile no. [protected]

Today my courier came to my address cloth of my short i booked was worst and size was wrong i want to return my couriers plss help me fast i want my money return because material was tooo worst plsss request to return money plss my order no:[protected] address : tpt colony near nri hospital visakhapatnam plss send me msg pls sir pls sir pls pls pls pls

I replaced my order from multi colored printed dress order no.[protected] which cost me 617 inr to white lace - up sneaker order no.[protected] cost 1, 348 inr when i return my first order, it was not refundable, so i replace my order and when my second order shipped the amount was not deducted, so i will not pay the full amount if it is not deduced, i want my first payment refund.
Thankyou

I was expecting a pick up of a product as a part of return from a e-commerce website. The person assigned had not attempted to pick the parcel and incorrectly updated status as 1st attempt failed.

How careless the person could be how can he update incorrect details. Does he not have a management who will track these details and ensure transparency.

I have spoken to the customer care and lodged the compliant and found the response of the executive to be unsatisfactory.

I have personally never dealt with this logistic team, since this was from the shopping website i had to deal with these guys.

There should be strict governance on the status provided by the delivery staff to ensure the diligently adhere to their tasks.

Hoping this reached to the right person in-charge

Regards
Radha shanmugam

My shipment number is[protected] orders on 25th july, was suppose to get delivered last week, did not happen due to address issue, after giving the correct address also, they have not delivered my parcel. I am following up with delhi customer and also bangalore office. Now have lost trust buying things online itself.

It is a matter of trust not a matter of money.

It is better that companies should not tieup with such irresponsible people.

Kalpana

I ordered combo offer of 3 shirts but you given other than those three shirts which i had been ordered i want to rechange my shirts which are given to me otherwise i want my money back so please take this matter as a problem and solve it i want the shirts which i had ordered or return my money to me the shirts which are submitted by you are also not good

I have given my mobile phone (Samsung s7 edge) to appsyouneed insurance for repair. The phone was picked by ecom express on 30th march 2017 from my residence. After successful repair they have dispatched the phone by ecom express on 13th june vide awb no.[protected]. The phone has not been received till date. I have been calling both the companies (Appsyouneed & ecom express) on daily basis but not getting any positive reply.

As we were having curfew today in srinagar's downtown i havn't recieved my order yet but when i am tracking my order it shows thah i had recieved it today.
Another thing is that i got message from your office at 31 july 2017 but then i got call from your office that they have lost our order and will give same order on another customer 's name of silver colour but don't tell to company if you will recieve call from their, then suddenly i galot message that ur order is undelivered today

Com express — return and refund amount
Ka jhala dushyantsinh dasharathsinh on jul 26 2017
Dear sir, my name is jhala dushyantsinh dasharathsinh, i was return my order because i am ordered samsung power bank 25000 mah, samsung memory card 64 gb and samsung earphone but i get damage power bank duplicate memory card and duplicate earphone my tracking order no. No is[protected]and my mobile no. [protected] please return my order and refund my amount 1049...

Hii i have ordered combo of samsung power bank, samsung memory card, samsung earphones and spinner but the spinner was not given and none of the product is working kindly replace the product and all the products seems like used products kindly assist and replace the product and get the other product or kindly return my amount of rs 1049 back thankuu

Dear sir, my name is kashiling netaji thaware, i was return my order because i am ordered samsung power bank 25000 mah, samsung memory card 64 gb and samsung earphone but i get damage power bank duplicate memory card and duplicate earphone my tracking order no. No is[protected] and my mobile no. Is [protected]. Please return my order and refund my amount 1049....

Hello sir/ma'am... Good morning... I am mr. Kranthi kumar d, working as a lawyer,. Ontoday itself i have received an order from you... After receiving a call from ecom express, courier s yesterday in kanigiri town, prakasham district, andhra pradesh, india, with my order number: [protected] by cod while i was make an order on 24/7/2017... When i have received... My order on today itself i found that my order was sent to my address.. With fully damased and as well as low quality... Which is not acceptable and correct, fair to use... Please find my concern request... And correct it as soon as possible... Thank you sir /ma'am... Kraanthikumar [protected]@[protected]/[protected]... Call me for... Get me the solution... Thank you

Date 21/07/2017
From :-ashok kumar sharma
To :- e com express
Fashicnista house
24/27b, tilak nagar,
New-delhi -110018.
(Customer care: [protected].)

‌i recd. A parcel from you on cod containing electric insect &pest repellent and paid rs.2998.
Invoice no. E16638
Date :- 17/06/2017.
On receipt dt 19/06/2017 i started using one piece out of 4.
After using it for 2 days i found that though the equipment is making sound n also lights but not effective at all on insects, mosquito etc.
I reported the matter on your customer care no.[protected], in reply your representative informed me having recorded complaint but he suggested me to continuously use the equipment for 10 days and than revert.
As advised i used it for 10 days and found no result at all,
Again i reported this on 1/07/2017
And some mr. Rakesh informed me that as a policy of 7 days period i have to wait and he informed the matter to higher ups for refund/return.
I again contacted on 03/07, and got suggestion to wait till 06/07.
On date 06/07/2017 i tried to connect, some mr. Vivek was on line but he was not cooperative neither listening to me.
Finally to day a again contacted and again faced mr. Vivek, who out rightly refused to entertain my complaint, and told me that there is no such policy of returning sold goods and refund of money.
You will appreciate that the entire business of e commerce is based on reliability and faith.
I again request you to entertain in the matter and arrange to collect goods from my house and arrange to refund my money to me.
Regards.
N. B. The matter will be open until you resolve my issue.

Ashok kumar sharma
54/180 mansarovar
Jaipur -302020.
M. No. [protected].
Note : - on date 21/07/2017 mr. Rahul tripathi and mr. Amit sharma from no.[protected]
Called me tried to know details of my bank account and debit card
And assured me that they are arranging to collect items from me and to refund.
Is this some kind of fraud.

My shipment no. Is[protected] is not delivered. It was supposed to be delivered on 18 july 2017. Despite of repeated complaints to the courier service no actions were taken by them. They lied to me everytime i complaint claiming that it will be delivered the very next day which also resulted in quite a lot of wastage of my time on expect the delivery due to it being a cash on delivery item.

Dear sir my name is sagar pradhan, i want to return my order because i ordered mi 20000mah powerbank, and earphone but power bank is damaged plz return my order and refund my money my mobile no.[protected] my amount rupees 949.00 plz my order is return and refund my money. Am not satisfied with ur service... Pls refund my money... Otherwise i will complain in grahak suraksha. Waiting for your reply..

I ordered one parcel from amazon, shipment no.[protected], during the delivery the person ask for identity proof and wants to take the proof pics by phone, which is not safe to give as lots of forgery going on by that, so the customer denied, as i brought lots of things from courier but no one demand like that. As present lots of forgery taken place in identity card so its not safe to give the identity proof image an all. This happens to me first time and it shows your failure. Rectify the things and deliver on the same address as mentioned and if you want you can take the recipients image during delivery or otherwise i need to knock customer court for this bad behavior.

Respected sir
I am rajesh from chennai i ordered mens fasttrack watch in pick a deal shopping website yesterday i bought my order product that price rate is 697rps i have no change i gave 1000 rps in ur delivery boy remaining 300 rps he was not giving, he stole my 303 rps i need my balance amount, order id is [protected] shipping id is[protected] i hope to u give my remaining amount 303rps...

This is regarding the order number o9c199c
I cancelled the order by calling the nnnow website.
The representative said it has been dispatched and you can refuse at the time of delivery.
When the courier guy came he had no clue about the process and said that it can't be cancelled.
He threatened by parents to put this in illegal and they called me up instantly.

This is how you work?

I have called the website and they assured that relevant action would be taken.
I even have had a word with supervisor of dehradun branch, rahul rawat he too had no clue about this policy.
Please train your staff properly and threatening your customer would not do any good.
I have submitted a report to consumer forum as well.

Abhash

Ordered:samsung powerbank, woodland leather belt, samsung 64 gb memory card, headset but i have received first 3... 899 rs with shipping total amount 1049.
Thoose are totally damaged status.. And not working your are frauding

Awb number:[protected]
Current status: delivered
Order number:cib515698
Information requst:17-july-2017, 23:49
Contact number:[protected], [protected]

1. Power bank (Not working&damaged status)
2. Lether belt (Rubber belt &looks like a toy)
3. Headset (No headset in the pack)
4. Memory card (Iam not open seal)
I will wait for your reply...
*other wise proceed to legally...
Investigaate what's you have wrong

Today (18-july-2017), i only received a call from (+[protected] them and they ask me to pick up the product from their office, and they cut the call before i said a single word. When i try to call back so many time but they are not picking up!
I don't know where is their office... Where to go... And how to get my product or how to find them!!

Shopping site: shoppingoutlet.in
Order id: #40097803
Carrier: ecom express
Tracking number:[protected]