Ecom Express Complaints & Reviews

The shipment was out for delivery and i am seeing this on website-

21:04 hrsdelhi shipment un-delivered - address unlocatable - consignee not contactable.

My address is very simple and i did not receive a single call from ecom express - whoever updated this made a false update on website. I was waiting for the call. Tracking number:[protected]

They did not call and said i am not contactable - please help me with this - they are the worst courier service in india

I am debayan sau. My order number is 8316609. For an emergency problem i want to cancel this order now. My younger brother is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. My order tracking number is[protected]. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation....

Hello team

We have an order on snap-deal and it has assigned the courier partner to e comm express we are located at bandra west please pick up our product it has been manifested on 13th august pick up should have done on 14th august itself but still no one came we dont want our orders should get cancelled because of such reasons

Please get the pick up done by today at any cost refer the address given below:
106, shree prasad house 35th road off linking road opp makhija arcade bandra west 400050

Contact person - sonali
Mobile number - [protected]

Regards,
Sonali
[protected]

I booked power bank MI Power Bank & 64 GB Memory card and 64 GB Pen drive but you delivered Samsung power bank & 128 KB Memory card and in that we did not receive 64 GB Pen drive.so Return the product.i already paid the amount .so it can be credit my account( My account number: [protected], Andhra Bank, BSC Branch, Karimnagar-IFSC Code:ANDB000736 and let me tell me how to Return product

M writing from itanagar. A girl called me yesterday noon to deliver the package but she never arrived. I even tried to Call her but she didn't respond as I continue calling she cut and switched off her no. So m assuming she fled away with my package. Its not good to let these kind of things happen to your company as we customers very much look up to u guys for the packages that's why we online shops.

Hi. I am Harsh. Please cancel my order with the tracking number[protected].
Thank you. I am unable to purchase it... I won't be receiving your items.
So I am really apologise. Please cancel my order as tracking number[protected].
Thank you again.
Please cancel my order with the tracking number[protected].
Please cancel my order with the tracking number[protected].

My order product is damage & wrong product received. My order is 128 GB memory but received 16 GB & power bank is not open. Headphone fully damaged. I am very upset your service. This company is duplicate product provide costumers.
Sir your service fully wrong product provide plz change your service and my order amount refund to me.
Memory card wrong spece 16 GB but my order 128 GB.
Power bank order 25000mah but this is not open ant charging my phone.
Headphone fully damaged.
Plz my order is cancel & refund my amount plz.
Thank you
Mobile no. [protected]

Today my courier came to my address cloth of my short i booked was worst and size was wrong i want to return my couriers plss help me fast i want my money return because material was tooo worst plsss request to return money plss my order no:[protected] address : tpt colony near nri hospital visakhapatnam plss send me msg pls sir pls sir pls pls pls pls

I replaced my order from multi colored printed dress order no.[protected] which cost me 617 inr to white lace - up sneaker order no.[protected] cost 1, 348 inr when i return my first order, it was not refundable, so i replace my order and when my second order shipped the amount was not deducted, so i will not pay the full amount if it is not deduced, i want my first payment refund.
Thankyou

I was expecting a pick up of a product as a part of return from a e-commerce website. The person assigned had not attempted to pick the parcel and incorrectly updated status as 1st attempt failed.

How careless the person could be how can he update incorrect details. Does he not have a management who will track these details and ensure transparency.

I have spoken to the customer care and lodged the compliant and found the response of the executive to be unsatisfactory.

I have personally never dealt with this logistic team, since this was from the shopping website i had to deal with these guys.

There should be strict governance on the status provided by the delivery staff to ensure the diligently adhere to their tasks.

Hoping this reached to the right person in-charge

Regards
Radha shanmugam

My shipment number is[protected] orders on 25th july, was suppose to get delivered last week, did not happen due to address issue, after giving the correct address also, they have not delivered my parcel. I am following up with delhi customer and also bangalore office. Now have lost trust buying things online itself.

It is a matter of trust not a matter of money.

It is better that companies should not tieup with such irresponsible people.

Kalpana

I ordered combo offer of 3 shirts but you given other than those three shirts which i had been ordered i want to rechange my shirts which are given to me otherwise i want my money back so please take this matter as a problem and solve it i want the shirts which i had ordered or return my money to me the shirts which are submitted by you are also not good

I have given my mobile phone (Samsung s7 edge) to appsyouneed insurance for repair. The phone was picked by ecom express on 30th march 2017 from my residence. After successful repair they have dispatched the phone by ecom express on 13th june vide awb no.[protected]. The phone has not been received till date. I have been calling both the companies (Appsyouneed & ecom express) on daily basis but not getting any positive reply.

As we were having curfew today in srinagar's downtown i havn't recieved my order yet but when i am tracking my order it shows thah i had recieved it today.
Another thing is that i got message from your office at 31 july 2017 but then i got call from your office that they have lost our order and will give same order on another customer 's name of silver colour but don't tell to company if you will recieve call from their, then suddenly i galot message that ur order is undelivered today

Com express — return and refund amount
Ka jhala dushyantsinh dasharathsinh on jul 26 2017
Dear sir, my name is jhala dushyantsinh dasharathsinh, i was return my order because i am ordered samsung power bank 25000 mah, samsung memory card 64 gb and samsung earphone but i get damage power bank duplicate memory card and duplicate earphone my tracking order no. No is[protected]and my mobile no. [protected] please return my order and refund my amount 1049...

Hii i have ordered combo of samsung power bank, samsung memory card, samsung earphones and spinner but the spinner was not given and none of the product is working kindly replace the product and all the products seems like used products kindly assist and replace the product and get the other product or kindly return my amount of rs 1049 back thankuu

Dear sir, my name is kashiling netaji thaware, i was return my order because i am ordered samsung power bank 25000 mah, samsung memory card 64 gb and samsung earphone but i get damage power bank duplicate memory card and duplicate earphone my tracking order no. No is[protected] and my mobile no. Is [protected]. Please return my order and refund my amount 1049....

Hello sir/ma'am... Good morning... I am mr. Kranthi kumar d, working as a lawyer,. Ontoday itself i have received an order from you... After receiving a call from ecom express, courier s yesterday in kanigiri town, prakasham district, andhra pradesh, india, with my order number: [protected] by cod while i was make an order on 24/7/2017... When i have received... My order on today itself i found that my order was sent to my address.. With fully damased and as well as low quality... Which is not acceptable and correct, fair to use... Please find my concern request... And correct it as soon as possible... Thank you sir /ma'am... Kraanthikumar [protected]@[protected]/[protected]... Call me for... Get me the solution... Thank you

Date 21/07/2017
From :-ashok kumar sharma
To :- e com express
Fashicnista house
24/27b, tilak nagar,
New-delhi -110018.
(Customer care: [protected].)

‌i recd. A parcel from you on cod containing electric insect &pest repellent and paid rs.2998.
Invoice no. E16638
Date :- 17/06/2017.
On receipt dt 19/06/2017 i started using one piece out of 4.
After using it for 2 days i found that though the equipment is making sound n also lights but not effective at all on insects, mosquito etc.
I reported the matter on your customer care no.[protected], in reply your representative informed me having recorded complaint but he suggested me to continuously use the equipment for 10 days and than revert.
As advised i used it for 10 days and found no result at all,
Again i reported this on 1/07/2017
And some mr. Rakesh informed me that as a policy of 7 days period i have to wait and he informed the matter to higher ups for refund/return.
I again contacted on 03/07, and got suggestion to wait till 06/07.
On date 06/07/2017 i tried to connect, some mr. Vivek was on line but he was not cooperative neither listening to me.
Finally to day a again contacted and again faced mr. Vivek, who out rightly refused to entertain my complaint, and told me that there is no such policy of returning sold goods and refund of money.
You will appreciate that the entire business of e commerce is based on reliability and faith.
I again request you to entertain in the matter and arrange to collect goods from my house and arrange to refund my money to me.
Regards.
N. B. The matter will be open until you resolve my issue.

Ashok kumar sharma
54/180 mansarovar
Jaipur -302020.
M. No. [protected].
Note : - on date 21/07/2017 mr. Rahul tripathi and mr. Amit sharma from no.[protected]
Called me tried to know details of my bank account and debit card
And assured me that they are arranging to collect items from me and to refund.
Is this some kind of fraud.

My shipment no. Is[protected] is not delivered. It was supposed to be delivered on 18 july 2017. Despite of repeated complaints to the courier service no actions were taken by them. They lied to me everytime i complaint claiming that it will be delivered the very next day which also resulted in quite a lot of wastage of my time on expect the delivery due to it being a cash on delivery item.