Ecom Express Complaints & Reviews

Date 21/07/2017
From :-ashok kumar sharma
To :- e com express
Fashicnista house
24/27b, tilak nagar,
New-delhi -110018.
(Customer care: [protected].)

‌i recd. A parcel from you on cod containing electric insect &pest repellent and paid rs.2998.
Invoice no. E16638
Date :- 17/06/2017.
On receipt dt 19/06/2017 i started using one piece out of 4.
After using it for 2 days i found that though the equipment is making sound n also lights but not effective at all on insects, mosquito etc.
I reported the matter on your customer care no.[protected], in reply your representative informed me having recorded complaint but he suggested me to continuously use the equipment for 10 days and than revert.
As advised i used it for 10 days and found no result at all,
Again i reported this on 1/07/2017
And some mr. Rakesh informed me that as a policy of 7 days period i have to wait and he informed the matter to higher ups for refund/return.
I again contacted on 03/07, and got suggestion to wait till 06/07.
On date 06/07/2017 i tried to connect, some mr. Vivek was on line but he was not cooperative neither listening to me.
Finally to day a again contacted and again faced mr. Vivek, who out rightly refused to entertain my complaint, and told me that there is no such policy of returning sold goods and refund of money.
You will appreciate that the entire business of e commerce is based on reliability and faith.
I again request you to entertain in the matter and arrange to collect goods from my house and arrange to refund my money to me.
Regards.
N. B. The matter will be open until you resolve my issue.

Ashok kumar sharma
54/180 mansarovar
Jaipur -302020.
M. No. [protected].
Note : - on date 21/07/2017 mr. Rahul tripathi and mr. Amit sharma from no.[protected]
Called me tried to know details of my bank account and debit card
And assured me that they are arranging to collect items from me and to refund.
Is this some kind of fraud.

My shipment no. Is[protected] is not delivered. It was supposed to be delivered on 18 july 2017. Despite of repeated complaints to the courier service no actions were taken by them. They lied to me everytime i complaint claiming that it will be delivered the very next day which also resulted in quite a lot of wastage of my time on expect the delivery due to it being a cash on delivery item.

Dear sir my name is sagar pradhan, i want to return my order because i ordered mi 20000mah powerbank, and earphone but power bank is damaged plz return my order and refund my money my mobile no.[protected] my amount rupees 949.00 plz my order is return and refund my money. Am not satisfied with ur service... Pls refund my money... Otherwise i will complain in grahak suraksha. Waiting for your reply..

I ordered one parcel from amazon, shipment no.[protected], during the delivery the person ask for identity proof and wants to take the proof pics by phone, which is not safe to give as lots of forgery going on by that, so the customer denied, as i brought lots of things from courier but no one demand like that. As present lots of forgery taken place in identity card so its not safe to give the identity proof image an all. This happens to me first time and it shows your failure. Rectify the things and deliver on the same address as mentioned and if you want you can take the recipients image during delivery or otherwise i need to knock customer court for this bad behavior.

Respected sir
I am rajesh from chennai i ordered mens fasttrack watch in pick a deal shopping website yesterday i bought my order product that price rate is 697rps i have no change i gave 1000 rps in ur delivery boy remaining 300 rps he was not giving, he stole my 303 rps i need my balance amount, order id is [protected] shipping id is[protected] i hope to u give my remaining amount 303rps...

This is regarding the order number o9c199c
I cancelled the order by calling the nnnow website.
The representative said it has been dispatched and you can refuse at the time of delivery.
When the courier guy came he had no clue about the process and said that it can't be cancelled.
He threatened by parents to put this in illegal and they called me up instantly.

This is how you work?

I have called the website and they assured that relevant action would be taken.
I even have had a word with supervisor of dehradun branch, rahul rawat he too had no clue about this policy.
Please train your staff properly and threatening your customer would not do any good.
I have submitted a report to consumer forum as well.

Abhash

Ordered:samsung powerbank, woodland leather belt, samsung 64 gb memory card, headset but i have received first 3... 899 rs with shipping total amount 1049.
Thoose are totally damaged status.. And not working your are frauding

Awb number:[protected]
Current status: delivered
Order number:cib515698
Information requst:17-july-2017, 23:49
Contact number:[protected], [protected]

1. Power bank (Not working&damaged status)
2. Lether belt (Rubber belt &looks like a toy)
3. Headset (No headset in the pack)
4. Memory card (Iam not open seal)
I will wait for your reply...
*other wise proceed to legally...
Investigaate what's you have wrong

Today (18-july-2017), i only received a call from (+[protected] them and they ask me to pick up the product from their office, and they cut the call before i said a single word. When i try to call back so many time but they are not picking up!
I don't know where is their office... Where to go... And how to get my product or how to find them!!

Shopping site: shoppingoutlet.in
Order id: #40097803
Carrier: ecom express
Tracking number:[protected]

It was a very pathetic experience for me it so happened that when your boy came to deliver the product of jabong the bill was of rs.1678 around and i asked him to take the coins of 1000 of rs.5 each under consider and he refused in a very rude manner and said that i don't have my father business where i will the take money and keep it under and that's in a statement made me angry and he said that he would cancel the parcel and then i said no don't cancel the person and i said i would complain against him he said okaycomplain against me i will see what will happen please take actions and i am giving his details and i wanted him to feel sorry and he also said that his service is to take only to deliver and not to talk and argue..! Please don't keep such employees..!! If you really feel sorry please take a strict action against him details place - purulia pi code -723101 and your employee phone number -[protected]..! You may contact me also at [protected]. It was my duty to let you know what your employees are doing

I purchased shoes from duke official site they have submitted for ecomexpress for delivery and i got tracking number also but when i am checking with that tracking it is not showing anything it is telling please try after few minutes it is telling me since two what is this # website. This is true or fake website and i came to know that it is a fraud website

We had ordered ugc net exam paper 1, 2, 3 book ordered on one week before. I had received the parcel despatched message. On 11.07.17 the parcel is in madurai, tamil nadu. After that the parcel is in delay the message received.
What is the problem. I paid full amount for that material. You have to reply for that immediately.

Thanks
Cts
[protected]

Hi,
Ecom courier has been unnecessarily delaying the shipment of multiple orders.
Even when i am home, my door is open, my dog is sitting at the doorstep, no one knocks and i receive a message "your shipment is undelivered after 1st attempt". How is that possible and why do you do that? Ecom is not someone we as a customer know and deal with, we know amazon and this is the third rate shipping company you choose to deliver the products. And strangely this has been happening repeatedly.
Pathetic service amazon! The least you could do is partner with a better logistics company.

Sir,
E-com se humne samsung guru dual sime with bluetooth mobile offer me book kiya tha jo offer me tha but relieved toh ho gaya hume but jo mobile jo mobile offer me tha ye vo mobile nahi hai ye mobile sirf single sim ka hai bluetooth hai but ye mobile bilkul bhi pasand nhi hai hume kripya karke ye mobile return karne ki kripya kare sir apki ati kripya please sir.
Mobile no.[protected]
[protected]@gmail.com

My tracking no[protected] has not reached to me, sir it is to inform you that your delivery boy has not gone to my address because it is 25 km from kahalgaon. The address given is my parmenant address. And my family members are always available their. I am sorry to say that your team is not taking panic for your customers. They are only updating that the customer is out of station and all these. Sir, this is very shame full for your company reputation.
Regards
B. M. Verma

Cancel my order in slim now with tracking number:[protected]... As i told to slimnow they told product is dispatched. So please cancel my order. As i not intersted in that product. As i intimate to slimnow. So please cancel the delivery. My tracing no:[protected]
And my order number:jrwqkfrwah
Its out of delivery. Please cancel it. I am not intersted with that product

I ordered a book from amazon and was sent to me (Tracking id[protected]. The courier boy who came to deliver was very ill mannered. The address in the shipment is of a office on the second floor. First the delivery boy asked me to come down on the road to take the delivery. When i refused, saying that he has to come up and give the delivery on the address on the package, he behaved very rudely and said if i want the package i must come on road else he will not deliver it.

When i told him if he does not deliver to the address, i will complain, he again misbehaved saying me not to threaten him about complaints. Finally he did come up to give the delivery but he again was very rude and created a scene at the office premises using uncivilized language. This kind of behavior is intolerable from any professional company.

I am making the complaint with amazon asking them not to send me any consignment from ecom express in future.

To
Senior supretendent of police
New deilhi

I lost my voter identity card in delhi near pahar ganj on 25/06/17 please lodge my complaint so that no one can use it. I am applying for duplicate voter identity card and request you to take necessary action so that no one can misuse my lost card

Thanking you
With regards
Name:nisha kandpal
Add: 22- reading lane, new delhi
Ph : [protected]

Dear sir/mam..
Here I attached a pic...of my product.. Which I ordered you... After receiving it.. I found that..all the.. Product... Which I received... Is not working.. Properly... That is.. Accessories are damaged... So I want to return it.. Plz.. Help... Thankyou...

Details..
Product-2powerbanks 20800+9 accessory
Order no. HANS[protected]
NAME-SUDHIR GUPTA...
Contact no. [protected]

My product with shipment no[protected] was supposed to be delivered 3 days back to my shippong address at sasaram, bihar. But everytime they keep telling me that it will be delivered tomorrow.. But that tomorrow has not yet arrived. Whenever i call the customer care services, they tell me that it will be delivered tomorrow. Also, they say that the system update says that the delivery was postponed by the customer (That is me) or they say that i did not receive the call. But the truth is i never got any call from the delivery boy regarding delivery. I am sorry to say but this is intolerable and poor services from your staff. Kindly check on the people you hire as they are putting false information in your system regarding updates from the customer. Its been 3 days and i am fed up!
Hope proper actions are taken from your end.
Thank you.

P. S. I want my product delivered asap!

Firstly i request this amazon not to give ecom express the job of delivering the goods. This 7th time i received my pack very lately. They always show the status as out for delivery when we track it. But by the end of the day they will update the status as "delay in delivery due to external factors". For almost 5 to 7 days these people will send the pack out side and again keep the status as "delay in delivery due to external factors" and if we ask the courier boys they will say that the door was closed (But on that day i was at home). They even dint reach me on my number.

5times i asked the courier boys all the courier boys told the same reason as door closed. Always the same reason (Inspite of not calling me). I asked one courier boy u dint even called me there was no answer from the boy. He just smiled and left.

This is the way both the management and delivery boys play with the customers.

This is not one time they repeat this every time i get the courier through ecomexpress. I sincerely request amazon not to give ecomexpress courier services to deliver the goods from amazon. Because it will also effect the amazons reputation