Ecom Express Complaints & Reviews

Combo of slim branded powerbank 25000mah branded earphone stylish branded 64gb pen drive with free usb charger. Hmne ye product order kiya tha or hme jo product mila h wo wrong product h hme jo product mila h usme na branded powerbank h or na earphone or pen drive to aai hi nhi uski jgh pe 128gb ka memory carb mila h vo bhi khrab h pura product change aaya h ye hmne order hi nhi kiya tha.. Plz help me. My order no.[protected]

This combo pack is totally defected and name of power bank mentioned on pack but inside it is missing, charger is not working, pendrive also not detecting in laptop and ear phone is manufactured defected.
So please returned it.
And you have to refund my balance quickley.
You have to refund my balance untill i will case on your company for this fake costumization.

Dear sir,

Greetings from ecom express!

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards.

Regards,

Ecom express team

From: ashok sharma
Sent: 01 august 2017 18:37:48
To: customercare/cs
Subject: long pending return of items and refund claim


3re reminder
Date 21/07/2017
From :-ashok kumar sharma
To :- e com express
Fashicnista house
24/27b, tilak nagar,
New-delhi -110018.
(Customer care: [protected].)

‌i recd. A parcel from you on cod containing electric insect &pest repellent and paid rs.2998.
Invoice no. E16638
Date :- 17/06/2017.
On receipt dt 19/06/2017 i started using one piece out of 4.
After using it for 2 days i found that though the equipment is making sound n also lights but not effective at all on insects, mosquito etc.
I reported the matter on your customer care no.[protected], in reply your representative informed me having recorded complaint but he suggested me to continuously use the equipment for 10 days and than revert.
As advised i used it for 10 days and found no result at all,
Again i reported this on 1/07/2017
And some mr. Rakesh informed me that as a policy of 7 days period i have to wait and he informed the matter to higher ups for refund/return.
I again contacted on 03/07, and got suggestion to wait till 06/07.
On date 06/07/2017 i tried to connect, some mr. Vivek was on line but he was not cooperative neither listening to me.
Finally to day a again contacted and again faced mr. Vivek, who out rightly refused to entertain my complaint, and told me that there is no such policy of returning sold goods and refund of money.
You will appreciate that the entire business of e commerce is based on reliability and faith.
I again request you to entertain in the matter and arrange to collect goods from my house and arrange to refund my money to me.
Regards.
N. B. The matter will be open until you resolve my issue.

Ashok kumar sharma
54/180 mansarovar
Jaipur -302020.
M. No. [protected].
Note : - on date 21/07/2017 mr. Rahul tripathi and mr. Amit sharma from no.[protected]
Called me tried to know details of my bank account and debit card
And assured me that they are arranging to collect items from me and to refund.
Is this some kind of fraud.
Sent from yahoo mail on android
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Its not working and product change samsung 128 gb is not working and this product items are miss in samsung bluetooth please accsepted my request samsung 25000 power bank is not worked and mistake for samsung bluetooth is not recieved and one pace tm hear set is coming in my shipment and this product are so very bad please accepted my product its return

Order no: rddcc2085
Sub order no:[protected]
Name: a venkatesh
Address: andhra bank,
Chatrapatti branch,
Palani main road oddenchatram
Pin: 624614
Mobile:[protected]

We have ordered bracelet watch which we connect to the mobile and project d screen. Today 29.8.2017 we have received a product which is completely differ from d product what we have seen earlier in your website. So we want to return dat product. So pls help in dis regard.

I have ordered the combo product (Samsung 25000mah power bank, samsung& samsung bluetooth) on 18th aug 2017. I received the package on 26th and paid the amount @1049/-. When i opened the pack, i found bluetooth is missing in that package. And also found fake 128gb samsung card& fake samsung 25000mah power bank. Awb no :[protected]. Due to this reason i would like to return the product. So accept the product and return back my amount as an early date.

Hello sir, i passed the 18/8/2017, watch command of the titan company, and i got an order that i got an ecom express office phone and i went to get the package and gave me a blank packge torn up. And i borrowed money from me. And refused to pay the money. I will take further action on the police, ecom express and on your staf refused to give money, i will complain police station. My sale order no. Ec00242775, costomer number cva0661066, state: andhra pradesh, a adilabad state, code 28, e com express code[protected], shipping tracking id:[protected]... My mobile number [protected]

Sir, these product i don't like this because these product samsung proct say so, these product not componey dublicate product, and bluetooth say but headphone is give, and 128 gb memory say, but 16 gb memory card given and power bank is not componey dublicate. So, becaue i don't like the product please return the product and give the some money please request them sir...

Very bad service your company i am not satisfy with you.
My tracking no.[protected] & delivery boy call me at other places he is not wait for 5 minutes and i reach that place but he is absent and he told me some other place due to loss my traveling charges 70 $. My contact number is [protected] @ email id :- [protected]@gmail.com infoirm me about this delivery boy contact is no.[protected].

Hlw maine titan ki watch order kie thi order lene ke liye mujhe bulayaa gaya jaane pr maine ecom express ke office fr jaa kr package liya to o pahile se hi phata huwa tha, maine waha ke logo ko bola bhi packet phata huwa hai but unho ne kaha ki under hoga, mere dekhne pr us me kuch bhi nhi tha. Phir paise vapas krne bola to paise wapas nahi mil sakte hai aisa bol kr waha se jaane ke liye bola

Dear sir my name is sanjoy nandi, i want to return my order because i ordered mi 25000mah powerbank, samsung bluetooth headphones and samsung evo 128gb memory card but i get samsung powerbank and 64 gb memory card and i did not get bluetooth headphones. My tracking order no is[protected] and my mobile no is [protected] please return my order and refund my amount 1049.

Dear sir my name is b. Hemakumar from visakhapatnam, i want to return my order because i ordered mi 25000mah powerbank, samsung bluetooth and samsung evo 128gb memory card but i get damaged samsung powerbank and duplicate memory card and data cable. My tracking order no is[protected] and my mobile no is [protected]. Please return my order and refund my amount 1049.

I ordered 25000mah Samsung power bank from www.unitarian. in video order number[protected] . I received a pack supposedly having above mentioned power bank delivered at my home. but to my surprise on opening this pack it contained a fake item which is like a toy .it is quite useless and worthless.I immediately called the delivery boy from my cell to the cellphone from which I had received the call for collecting the parcel but his phone was not reachable. I tried to search through www.unitarian. in but all in vain.
kindly help me in this regard

I order a mi 25000mah powerbank, samsung, 64gb memory card and hp 64gb pendrive but i received a old powerbank (Local power bank in box of samsung) a memory card 64gb and airphone and powerbank doesn't work and memory card not working properly please i want to return all these thing and want my money back 1049/-. My order no is[protected].
I received this pack on 22, 08, 2017. If site doesn't return my money back i will go to the consumer court. So i want that my money return to me as soon...

I order a samsung 25000mah powerbank, samsung 128gb memory card but i received a old powerbank a memory card 128gb and airphone airphone and powerbank doesn't work and memory card not working properly please i want to return all these thing and want my money back 1049/-. I received this pack on 20, 08, 2017. If site doesn't return my money back i will go to the consumer court. So i want that my money return to me as soon...

The shipment was out for delivery and i am seeing this on website-

21:04 hrsdelhi shipment un-delivered - address unlocatable - consignee not contactable.

My address is very simple and i did not receive a single call from ecom express - whoever updated this made a false update on website. I was waiting for the call. Tracking number:[protected]

They did not call and said i am not contactable - please help me with this - they are the worst courier service in india

I am debayan sau. My order number is 8316609. For an emergency problem i want to cancel this order now. My younger brother is hospitalize now. So i have a big money problem. I can not pay the required money. Please cancel this order. My order tracking number is[protected]. Now i am out of station. So i can not except the order. Please cancel this order now and send me confirmation....

Hello team

We have an order on snap-deal and it has assigned the courier partner to e comm express we are located at bandra west please pick up our product it has been manifested on 13th august pick up should have done on 14th august itself but still no one came we dont want our orders should get cancelled because of such reasons

Please get the pick up done by today at any cost refer the address given below:
106, shree prasad house 35th road off linking road opp makhija arcade bandra west 400050

Contact person - sonali
Mobile number - [protected]

Regards,
Sonali
[protected]

I booked power bank MI Power Bank & 64 GB Memory card and 64 GB Pen drive but you delivered Samsung power bank & 128 KB Memory card and in that we did not receive 64 GB Pen drive.so Return the product.i already paid the amount .so it can be credit my account( My account number: [protected], Andhra Bank, BSC Branch, Karimnagar-IFSC Code:ANDB000736 and let me tell me how to Return product

M writing from itanagar. A girl called me yesterday noon to deliver the package but she never arrived. I even tried to Call her but she didn't respond as I continue calling she cut and switched off her no. So m assuming she fled away with my package. Its not good to let these kind of things happen to your company as we customers very much look up to u guys for the packages that's why we online shops.