Ecom Express Complaints & Reviews

The ecom courier in kaduru is supposed to give delivery of the products to tarikere also. But these people don't deliver the products and simply update the wrong information that delivery is not possible as customer is not available and they return the product.
Now also I booked one item from flipkart and that is shipped through ecom courier with tracking id[protected]. None of the courier people had tried to reach me and they simply updated delivery is not possible.
This is the second time it's happening with me. Last time I ordered one book from Amazon.in but these people didn't delivered the book and sent that book back.

I have purchased a product from jabong and got the message of courier through ecom express. They didnt delivered the product on the given time 2 days continuously and given wrong information to jabong that the customer is not reachable and so. The 3rd days i call to ecom express customer care he gave me a Number to call but no one pick my phone call. Is this is your hospitality??.i[censored] can't work then for whom sake it running it #### business.

I would like to complain about the employees working in dimapur. They have proud personality and treat customers badly. I hate when my products are being delivered in ecom express because there is no delivery service. I have to go and wait in the long queue waiting for hours to take my products which I have no time for that. Besides I don't like the people working there. Most at times I cancel my products when it gets delivered in ecom express. Please improve the service there. Blue dart has the best service in my place.

I had a damaged snapdeal parcel and i had submit a request (on the same say i got my parcel) to refund for damaged item. Snapdeal mention courier Ecom will come and take the parcel. I wait for the whole 2 days but no courier approach me. No call to me, no Ecom people waiting with other courier company . And i can't find any number to contact Ecom courier. What's happening now? My parcel need to be returned in 7 days but if the courier not pickup my damaged item, how can i get my refund. I am so angry with the services. Give me a proper answer. And the Ecom courier is for Belgaum, Karnataka branch.

I have ordered an item from Flipkart having Order ID: OD[protected] which was delivered yesterday but received the item which is not as per specification. So that I have requested for return having Return ID:[protected]. The Pick-up address is Udayan Sarmah, C/o Tarun Ch. Sarmah, Diffloo Tea Estate, Near Shiv Mandir, Bokakhat, Assam-785612. My return is scheduled for today. Some representative called me about my return. When I told him that the parcel is in my home i.e. in the Pick-up address, then he told me that he cannot collect the parcel as it is about 4 Kms away from the E-Com office, Bokakhat. Also told me to deliver the parcel at E-Com office, Bokakhat. As I am in Jorhat and will reach Bokakhat after 8 pm, it is not possible for me to deliver the parcel at E-Com office, Bokakhat. He told me that there are some company rules that for a single pick-up they cannot go for 4.5 Kms. When I enquired regarding delivery, then he told me that for a single delivery they cannot go for 4.5 Kms. The contact no. of the representative is [protected]. I want to know, if there is any such company rule that they cannot go for single Pick-up or delivery.

Stuffs are bein sent back stating that address was not found whereas other courier services deliver. Even ecom crosses my area but is too lazy and negligent. People will soon file a suit if it continues. I have missed out on projects too cuz of such neglegeience. Plus they don't respond to calls nor have their contact or details to google too.
Please look at it. Starting to hate Ecom Express

On 18th jan i ordered a product from samsung and next day they handed over the shipment to ecom express and on 20th the shipment was in chennai then on 22 jan it was in delhi and on 23rd jan it was in panchkula (26 km away from my place), on 24th i enquired them (On [protected]) they said it is in transit and is going to naraingarh (19 km away from my place but opposite to panchkula) and then in the evening the site showed 'bag connected from panchkula dc' i again called them and they told me it is in transit and going to delhi and from there it would be sent to naraingarh and then will be delivered to me resulting in 2 days in delay and 2 days is not a joke.

Through this column i would like to express that your service boy/person's manner is too bad and harsh with the customers. Today i have received a products order from amazon.co.in and one of your staff came to deliver it, he insisted me to take from my office gate, when i asked him why dont you come to my room/office, he said you have given c/o address and he so angry at my request to come up. I would request amazon not to send through ecomex currier please, its just irritating.
Thanks

I ordered shoes from Flipkart, I got a call from Ecom Express today morning at 10-00AM .The Delivery boy Gave our order at 4-00PM . We asked an explanation for the late delivery, the boy said, " Lack oF staff in Markapur ECOM EXPRESS office, we made a call to supervisor too, he told the same and there is only one delivery boys is delivering the shipments".Worst Delivery EVER in my life.

Pucrchase on 05January 2017. And 06 january 17 handed over to Ecom Express. Today 20 Janury this product is at India hub from 07 january. Indian worst courier company Ecom Express. It is not Ecom Express, it is Ecom Expiry. Many time i call customer care of Ecom express some one shipment delay some one says today u will receive it from 13 January 2017
Contact-[protected]

Hello my name is sachin, i live in osmanabad, 413501. i had purchased a trouser from jabong, and due to some reason i requested to return it, theres the person named shaokat, this is the second time this person was annoying, he doesnt come to the house he tells me to come down on the road, gives the excuse that he has bag and all stuff so he can't come to house... He literally opens the parcel on the road, and checks there, which is totally privacy invading, it was a trouser, it is a personal thing, plus it could be anything more personal, anything bit is, muct be discreet totally, unlike exploring it on the roads. Should the ecom person call me on the road and check it such way.?? I did already many times request him to come upstairs to the house, but everytime kept giving excuses. this is the second time i had such annoying delivery person experience from ecom express. Annoying. Plz do not overlook this complaint.

I have purchased a product from snapdeal and got the message of courier through ecom express. They didnt delivered the product on the given time 2 days continuously and given wrong information to snapdeal that the customer is not reachable and so. The 3rd days i got a call from ecom express guy that i am standing nearby to the delivery address, please come and collect your parcel. I asked why? He said i cant go to your address. He said either come and take it or i will send it back. I recorded the conversation and sent to ecom express head office email, but nothing happened. They all are useless. Never give any parcel to them

My suborder id no is [protected] / [protected] . After having some size issues i returned this product . Ecom express company representative came to pick up the product, they collected the product after checking everything and they gave me the receipt of returning the product . Now when i am asking snapdeal to return my money they are saying that they have received some other product, so they wont return me the money . I dont understand why i am not getting my money back . It is the mistake of that courier guy . They must have done some short of stealing and all. Why i am going to pay for that . Snapdeal website is a big time thief and liar .

Tracking number[protected] is marked delivered without delivering the product. On Nov 11, I only received the message that "shipment is undelivered after 1st attempt", after this the tracking details shows as delivered but there was not even a single attempt made contacting me or even a delivered notification sent. Customer service says we are not responsible for this so whom should I contact to resolve the inconvenience caused to me. Looks like the courier service has misplaced the product and simply updated as complete.

I need this to be escalated further, need the product to be delivered or amount refunded.

It is to inform you that I placed 2 orders from myntra for which I have paid online. The tracking nos. are[protected] &[protected] in the name of Zunaid Rahman, both the couriers are from from Guwahati to Dimapur on 25th Dec, 16 which should reach on 26th, moreover I tried calling them but they don't pick, went to the office waited for 1 hr but at last told me write the tracking nos. on a register

Always problem with the courier boy they are updating that the order sent out for delivery but the boy boy was not delivering .This is not yey the first time this is happening for last two three couriers .the courier boys ate so lazy to deliver ours and are returning back to the the online store.so resolve it Please solve it. Order no.[protected].so this is the last and final warning our nearby ecom office is at krishna district.nandigama. so tell them to deliver within time .

Always problem with the courier boy they are updating that the order sent out for delivery but the boy boy was not delivering .This is not yey the first time this is happening for last two three couriers .the courier boys ate so lazy to deliver ours and are returning back to the the online store.so resolve it Please solve it. Order no.[protected].so this is the last and final warning our nearby ecom office is at krishna district.nandigama. so tell them to deliver within time

Order number:[protected]Samsung e store). Awb number:[protected]. It started from bengaluru and reached bangalore again. What is happening? From bangalore to the shipment address it takes only 3hrs of travel. Yu are taking 5 days. Yet you dint deliver. Nobody is responsible. Whom to complain.? Do the needful. This is unfair. Worst ever. You are travelling all over tamilnadu without knowing where to deliver. Why do you accept man? Goodbye:- (

My order was a hot pot which was placed in 2 dec and expected delivery date was 10 dec but i did not get my order it was said that delivery was unsuccesful and after this also i didn't get my order .i have paid RS499 from freecharge wallet and i have not yet get the order as well as i have not get the money also.i am waiting for many days but i didn't get.

I ordered an runing shoes tracking/AWB NO.[protected] they said that they deliver with in eight days but dont delivered it after that icalled the custumer care they said that some delay in delivering in your order my ordered is very nearer to the nearest hub but they not delivered it i request you to take action for consutmer satisfication about your courier service