Ecom Express Complaints & Reviews

Sir, the apple s5 cellphone (silver 16 gb) ordered and shipped from fliphart (supercom net) on 4.10.2016 through e.com express vide od. no.[protected] to thiru a., sakthivelu. 29 katchery street, near ponni hotel, sankarankoil. 627756. e.com express way bill no.[protected].
On site i have seen a message in e.com express descriping the above consignment was delivered on 7.10.2016 at 7.05 pm. through puliangudi branch which is nearby to the addressee sankarankoil.. but even 11.10.2016 at 3.45 pm. neither any information regarding the delivery nor any sms. from puliangudi branch which i doubt the consignment have to be lost. worst service in this courier. pl. take speedy action and deliver to me as early as possible.

Dear,
Regarding waybill#[protected].
I'm ordered from[protected].
Daily I make tracking of my consignment.
Yesterday I saw status it's showing consignee not available. (Sunday).
Ok no problem. I awaiting today also. Till now I waiting for delivery. But now it's showing same status "consignee not available". I don't why they're making like this. And one more the delivery place near my house only 5 km (valliyoor). And also l mentioned my mobile number also in that delivery point address. And also I tried all customer care numbers. Delhi, Salem, tirunelveli, nagerkoil. But no response. So please reply me the reason of my non delivery consignment. Don't put again"consignee not available". Otherwise give me the contact person number - valliyoor. Thanking you. By Thamim

Dear sir, ecom express bhadrachalam point refuse to deliver my orders at my door step with tracking no's tracking no's[protected],[protected],[protected],[protected],[protected],[protected] and[protected], as they said that the mentioned pincode 507121 is out of deliver area. If it is out of deliver area why did you accept, i already contact many times in this regard to your bhadrachalam point agent on mobile no: [protected] and one of your superior in khammam dist at mobile no: [protected] and also contacted to you through this mail, but nobody giving the proper reply to me. Please arrange the deliver at my doorstep. I am unable to collect the orders from bhadrachalam point because it is 100kms away from our area.

I have booked two products on snapdeal.. first booking 2 product i am not received because due to your courier wost delivery service. next product before i am booking snapdeal. till date i am not received. check your service. so arrange my booking delivery immediately. my snapdeal booking order id: [protected], order id: [protected], pls call me mymobile no

I have ordered a phone on Flipkart and the item was expected to be delivered on 15th September, 2016. First of all, the courier website did not update anything about my shipment even after the dispatch of my item from its origin. After that, when it reached to the destination (Goa), the courier guys did not deliver it without any reason. Instead, without any attempt to deliver they updated the status as 'Residence/office closed' which is really disastrous. When I am calling their Panjim office they are not picking up the phone and when they picked they kept on lying that 'we are searching your product/we will deliver it today' and many others. As I was about to leave the city on 17th, the product was really urgent to me and that's why I called them few times and surprisingly after some time they started disconnecting the call in between and also started using harsh words. The worst part was, they put the receiver of their phone on engaged mode so that I was getting "call waiting" persistently.

Everywhere this courier service is full of negative reviews but I don't know why even these big e-commerce website are allowing their sellers to use this courier service. We should take serious attempts to get this courier service banned everywhere. I am really frustrated from the service of this courier company.

Please take necessary steps to get them at least some warning from higher authority otherwise they will keep on doing this forever.

Reverse pickup order no.475913, was raised on 12.09.16 . i waited whole day but nobody came to collect article and no phone call was received but in evening i received a message from ecom express that shipment not collected after first attempt. After that i called on customer care no and they said it will be collected tomorrow. Till date no one came to collect article and i am getting messages from india crush to upload courier receipt as return of article is within 15 days from raising request with india crush. Please collect the article on priority so that i can get refund from india crush on time.

Thanks
Neena Kashyap

On 5th of sep, i ordered a mobile through Amazon website. It was shown that the order will be delivered by 13th of sep. The courier partner by which i were to receive the product was Ecom Express . On 8th of sep, i visited the Ecom website and checked where the order had reached. It showed that it reached my location. But it was not delivered that day. So i call upon the Ecom helpline, it took nearly 5mins they picked the call. There they told that how can it reach in 3days. They laughed over the phone and mocked me.The people who picks the call on Ecom harrases the people.I often hear this and that day i got the proof. I asked them beacuse their website showed it. Then i call upon amazon, they told me to wait till 13. Now today is 13, and till now i havent received my order. Few hours ago, when i again called Ecom helpline no, they told me that the order was lost in transit. I mean what is going on. First they say its untracable, now its lost and to contact the seller. Its the courier responsibilty to check the orders not the sellers. Really this type of courier companies are not suitable to deliver goods to people. People will have no trust. It should be shut down or an initiative should be taken.

Respected /econ team
As a costumer I purchased sum product from snapdeal and order ecom express Aurangabad and Parbhani order id[protected]/[protected]/[protected] dt.9/9/16 after receiving messages i ask my parcel ecom office manager and delivery boy. manager tell me your product in my office but I am not delivery to you and use ravish and unofficially language.actually important factor ecom courier service is very good service team managers and delivery boy are backbone of ecom express but Parbhani 431401 branch staff is unfortunately very uncared against customer they don't know how to talk customer when working public and marketing sector I requested to kindly give action your Parbhani ecom staff please i[censored]nable to taken action your side unfortunately i ask help from consumer legal advice
Thanks

I had placed an order from Shopclues ( Order Nos. 97465312 &[protected] which is to be delivered on 3rd September & 29th August, 2016 by Ecom Express vide their tracking nos.[protected] &[protected] respectively. On 4/9/2016 at 3:02 pm I received 2 SMS from Ecom express " Your shipment ordered on shopclues will be delivered by us today" . on the same day at 06:26 pm SMS received stating that Your shipment is undelivered after 1st attempt on 04/09/2016 please contact call centre @[protected]Ecom express.While tracking through ecom tracking it is found that "Undelivered (Reason Code : 331 - Consignee requested for future delivery ) & Undelivered (Reason Code : 231 - Address Unlocatable - Consignee not contactable)"

I have placed many orders earlier as well and have received the product through other courier service like blue dart, India post to the same address and same contact number then how can you say the address unlocatable and consignee not contactable.
on the next day i.e. on 5/9/2016 i went to their office but it was found locked.

I was told there will be six items such as sun glass, wrist watch, money purse, waist bag, leather belt, side bag and a laptop bag. But the last two items were not in the pack. Further, the quality of the sun glass and the money purse were no of the standard. Hence kingly take back the gift items and return the money as per your terms and conditions.

Dear sir,
Very very bad service
My order id no :[protected]. i'm order my product 28.08.2016 in snapdel (panasonic mobile) delivery date 06.09.2016. i have resive the message (05.09.2016) (your product reached your area keep your cash ready) this message. i'm waiting 2 days but no call no message. i am go to (07.09.2016) (e com express office in sathyamangalam) i asking my product office staff. a man tell your product in my shop but i'm not delivery your product the product many days i return your product. (1 day many days ah yantha call and message panama ya product ah kodukamatanutaga ketathuku intha product return tha pannanum ungaluku koduka mudyathunu solitaga aparo yanna thuku antha office vela polapillama) very bad e com express.

So, the e com express, sathyamangalam - 638402. this branch no response very very bad

Very very very bad e com express

I got an sms update from Ecom Express saying that my order will be delivered today.
Then @13:40, I got second sms, having an OTP to receive the package.
Then @19:13, I got third sms, saying "Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected]. Please contact call center @[protected] Ecom Express."

Then I called customer care and the care person, said the reason for this was that "no one was available on the address to receive the package."

Whereas, I was available @my Home whole day.

It is the worst delivery service that I experienced.

I wonder why companies like Dell India are dealing with such worst courier services.

I haven't received my product. The product should be delivered by 24th august 2016. But till now (31st august) i had not received my product. The tracking id showing that (Product is un delivered and reason code 331). Worst services by ecom express. I ordered product from paytm worst experience. I advice not to order the product with this ecom express.

I placed a complaint for return to voonik products after submission of complaint within minutes I got a call from ur customer care person [protected] and he asked details about my complaint after that he asked my bank cust I'd no. After that I got otp he asked that also and I said y ur asking coz we want to credit ma'am this is our procedure he said again he asked my atm exp date and he asked to total some numbers with my pin no and again he asked otp.now that I get to my Brian he is fraud n just want to put down the call but he is requesting.wat is this ecom service is worst and customer care and total persons are fraud pls beware of this service.
Lavanya

Dear Team,

i have placed the order with order OD[protected].

Courier boys are worst man power of ecom. They dont know how to talk with customer. When they deliver the shipment. they dont come on time and when they come they dont want to wait for atleast 30 min for customer to accept delivery.

ECOM is worst service. Please dont opt for it.

Thanks.

Awb#[protected],[protected]

My parcel was reached on 11th agust'16 in my location, still nobody contact me and come to my office for deliver the item but your executives are updated the fake info like consignee not available, consignee not contactable.

Its almost over 13 days, still my parcel in my location only. During these days i received 13 parcels from bluedart, expresbees, delhivery and dtdc. How other couriers are delivered the item?. Why you are not delivered and updating fake info like consignee not available, consignee not contactable. If you need proof, i will provide to you.

Regarding this issues, many times i complaint with ecom express customer care and also sent mail but no uses.

Ecom express is very worst courier in the world. Future, pls dont used to send this courier. Thank you.

Hello all,

Without attending the pickup simply i am getting a sms "your shipment[protected] is has not been picked up after 1st attempt on[protected]".
I am tried to reach you from this morning. Please arrange for reverse pickup.
For this item delivery also you took 18 days. For reverse pickup almost 10 days.

Please if you not able to deliver on time then stop the service for those places.

Need a solve this asap.

With regards

I was supposed to get my product ordered from amazon on by tracking no.[protected]. I got a message on 22.8.16 morning that the product will be delivered today but after sometime i got a message that the product delivery is delayed due to customer request. This is a clear lie on the part of courier company. This is the pathetic courier service. The customer is being cheated and blamed at the same time. Customer care no. S are also not answered. There is no way for customer to get in contact with courier service. My contact no. Is [protected]. If my product is not delivered in a day i 'll be complaining against this company in consumer court.

My order from flipkart having courier ecom express with tracking id[protected],[protected] &[protected] is not yet received. But in racking site is showing that consignment is reached at delivery location . Also i have not received any calls/reminders from courier site. Kindly look into the matter.

Respected
Sir / madam,

As a customer i purchase a mobile name as micromax canvas juice 3 q392 (8gb, cosmic gray) from snapdeal through cash on delivery as on 11.08.2016 by home delivery through ecom plus with tin no.[protected], and ther seller name is onesto retail - hyd_mandal-voi1 and the tin no. Of the seller is [protected]. All details given below the attachment file.

Actually important factor is when the product takes on my hand after one day product seen defect like : 1. Without using the application handset becomes too heat, 2. One ray created on left side full home display always, (Very important fact) 3. Set created hang sometimes.

So kindly returns and replacement of micromax canvas juice 3 q392 (8gb, cosmic gray) as soon possible its too urgent.


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Thanks,

Biplab
[protected], [protected]
([protected]@gmail.com)
([protected]@gmail.com)