Ecom Express Complaints & Reviews

I have placed order for 1 no samsung micro sdxc memory card with amazon. On 27th october'16 i received a massage that item will be deliver on that day. Again i received another massage that the item is out for delivery. But i regret to inform you that neither the item was delivered nor received any phone call from courier service.
Surprisingly on that day night i received another massage the item was attempted for delivery on that day, re-attempted will be done today as per request.

Today i received massage that item is out for delivery. However no phone call is received from courier service.

I then rushed to your designated courier service, "e com express courier service" at their local office, and surprisingly found that item is lying there & i collected the item from their office.
So all along courier services has given us false massages that resulted unnecessary harassment to the buyer. I suggest you to either change the courier service or immidiate step against them should be taken so that the buyers not get harassed

Though I know no action will be taken from there side but still to inform people to what extent this courier service can go.
Shipment id[protected]

A delivery boy from ph no [protected] called me at 7.30 pm on22.10.16 to deliver my ordered data cable. He was very rude and his attitude was as if I am buying it from them.I think they forget that they are just delivering it neither its their money nor its their product .that arrogant boy came to my doorstep.when asked about his zonal office number to report this he went on saying " do whatever u can I will not give u your item" .He literally stole that item in front of me.he took away my product and I could not help but watch.I informed them through mail about the harrasment and incident.I have my phone call recording and several eyewitness.it is a case of theft and woman teasing.Then I lodged a complaint to the online shopping centre against the courier service that they r using and thinking about escalating it to consumer affairs.these things must be stopped and let us all stand against it so that more can be saved from this harrasment.

Material booked on18/10/2016 for the past five days not received. your answer is till in hyderad. when i will get the parcel. i want urgent the parcel but your side is very poor. CUSTOMER CARE IS NOT MAINTAINED FROM YOUR SIDE.

HOW MANY DAYS YOU WANT TO DELIVER THE SAME.

YOUR WEBSITE TRACKING NOT WORKED.

I AM FEEL VERY POOR PERFORMANCE.

PLEASE TAKE NECESSARY ACTION TO DELIVER THE SAME

Hi,
I ordered items from shopclues and due to wrong item delivered reverse pickup is arranged with ecom express.
Shipment no.[protected]

No one came yesterday for reverse pick up for the product. But status is showing first attempt has been done and reverse pick up is incomplete. I talked to customer care executive of Ecom express in the morning . He told he will arrange reverse pick up today. I talked to Ecom express customer care executive again in the evening arround 6pm, he is saying for tomorrow pick up. Why is the delay for pick up and false status is updating ? The customer care executive was also too rude and disconnected the call.

I have ordered 2 items from cilory and 1item from snapdeal i am not getting my delivery i have tried calling several times but there is no response please help me out there is no calls from courier partner please resolve my problem. I have ordered many days ago and my order has been dispatched and its in ranchi hub so please attempt that delivery please

This is regarding shipment[protected].
I have ordered mobile back cover from flipkart, and after few days it got shipped via courier service ecom express. My delivery address is my office address so on holiday i got call regarding delivery from ecom executive. I told him to come after 2 days ie on working day.
I have not received the this shipment but still its showing delivered. Can you please look into this?

Regards,
Amit biswas
Ph-[protected]

Hi,

I supposed to receive my order by today. But i got a message from your side delivery unsuccessful, hence your courier boy or executive did not make nay call to me or tell me about my order. Please confirm now when i'll get my order. Please tell them also to contact me before they will come to give my order.

Thanks,

Priyank

[protected]/[protected]

I order one titan watch by snapdeal, when i check the my order in snapdeal it seams order was trying to deliverd but unable to do so because of address issues, i called snapdeal customer care that gave me ecom cariour phone no. [protected], [protected] but m higly disappointed the number what i got., it's not connecting m not able to connect with them and they then to deliver the product in respective address

Sir, the apple s5 cellphone (silver 16 gb) ordered and shipped from fliphart (supercom net) on 4.10.2016 through e.com express vide od. no.[protected] to thiru a., sakthivelu. 29 katchery street, near ponni hotel, sankarankoil. 627756. e.com express way bill no.[protected].
On site i have seen a message in e.com express descriping the above consignment was delivered on 7.10.2016 at 7.05 pm. through puliangudi branch which is nearby to the addressee sankarankoil.. but even 11.10.2016 at 3.45 pm. neither any information regarding the delivery nor any sms. from puliangudi branch which i doubt the consignment have to be lost. worst service in this courier. pl. take speedy action and deliver to me as early as possible.

Dear,
Regarding waybill#[protected].
I'm ordered from[protected].
Daily I make tracking of my consignment.
Yesterday I saw status it's showing consignee not available. (Sunday).
Ok no problem. I awaiting today also. Till now I waiting for delivery. But now it's showing same status "consignee not available". I don't why they're making like this. And one more the delivery place near my house only 5 km (valliyoor). And also l mentioned my mobile number also in that delivery point address. And also I tried all customer care numbers. Delhi, Salem, tirunelveli, nagerkoil. But no response. So please reply me the reason of my non delivery consignment. Don't put again"consignee not available". Otherwise give me the contact person number - valliyoor. Thanking you. By Thamim

Dear sir, ecom express bhadrachalam point refuse to deliver my orders at my door step with tracking no's tracking no's[protected],[protected],[protected],[protected],[protected],[protected] and[protected], as they said that the mentioned pincode 507121 is out of deliver area. If it is out of deliver area why did you accept, i already contact many times in this regard to your bhadrachalam point agent on mobile no: [protected] and one of your superior in khammam dist at mobile no: [protected] and also contacted to you through this mail, but nobody giving the proper reply to me. Please arrange the deliver at my doorstep. I am unable to collect the orders from bhadrachalam point because it is 100kms away from our area.

I have booked two products on snapdeal.. first booking 2 product i am not received because due to your courier wost delivery service. next product before i am booking snapdeal. till date i am not received. check your service. so arrange my booking delivery immediately. my snapdeal booking order id: [protected], order id: [protected], pls call me mymobile no

I have ordered a phone on Flipkart and the item was expected to be delivered on 15th September, 2016. First of all, the courier website did not update anything about my shipment even after the dispatch of my item from its origin. After that, when it reached to the destination (Goa), the courier guys did not deliver it without any reason. Instead, without any attempt to deliver they updated the status as 'Residence/office closed' which is really disastrous. When I am calling their Panjim office they are not picking up the phone and when they picked they kept on lying that 'we are searching your product/we will deliver it today' and many others. As I was about to leave the city on 17th, the product was really urgent to me and that's why I called them few times and surprisingly after some time they started disconnecting the call in between and also started using harsh words. The worst part was, they put the receiver of their phone on engaged mode so that I was getting "call waiting" persistently.

Everywhere this courier service is full of negative reviews but I don't know why even these big e-commerce website are allowing their sellers to use this courier service. We should take serious attempts to get this courier service banned everywhere. I am really frustrated from the service of this courier company.

Please take necessary steps to get them at least some warning from higher authority otherwise they will keep on doing this forever.

Reverse pickup order no.475913, was raised on 12.09.16 . i waited whole day but nobody came to collect article and no phone call was received but in evening i received a message from ecom express that shipment not collected after first attempt. After that i called on customer care no and they said it will be collected tomorrow. Till date no one came to collect article and i am getting messages from india crush to upload courier receipt as return of article is within 15 days from raising request with india crush. Please collect the article on priority so that i can get refund from india crush on time.

Thanks
Neena Kashyap

On 5th of sep, i ordered a mobile through Amazon website. It was shown that the order will be delivered by 13th of sep. The courier partner by which i were to receive the product was Ecom Express . On 8th of sep, i visited the Ecom website and checked where the order had reached. It showed that it reached my location. But it was not delivered that day. So i call upon the Ecom helpline, it took nearly 5mins they picked the call. There they told that how can it reach in 3days. They laughed over the phone and mocked me.The people who picks the call on Ecom harrases the people.I often hear this and that day i got the proof. I asked them beacuse their website showed it. Then i call upon amazon, they told me to wait till 13. Now today is 13, and till now i havent received my order. Few hours ago, when i again called Ecom helpline no, they told me that the order was lost in transit. I mean what is going on. First they say its untracable, now its lost and to contact the seller. Its the courier responsibilty to check the orders not the sellers. Really this type of courier companies are not suitable to deliver goods to people. People will have no trust. It should be shut down or an initiative should be taken.

Respected /econ team
As a costumer I purchased sum product from snapdeal and order ecom express Aurangabad and Parbhani order id[protected]/[protected]/[protected] dt.9/9/16 after receiving messages i ask my parcel ecom office manager and delivery boy. manager tell me your product in my office but I am not delivery to you and use ravish and unofficially language.actually important factor ecom courier service is very good service team managers and delivery boy are backbone of ecom express but Parbhani 431401 branch staff is unfortunately very uncared against customer they don't know how to talk customer when working public and marketing sector I requested to kindly give action your Parbhani ecom staff please i[censored]nable to taken action your side unfortunately i ask help from consumer legal advice
Thanks

I had placed an order from Shopclues ( Order Nos. 97465312 &[protected] which is to be delivered on 3rd September & 29th August, 2016 by Ecom Express vide their tracking nos.[protected] &[protected] respectively. On 4/9/2016 at 3:02 pm I received 2 SMS from Ecom express " Your shipment ordered on shopclues will be delivered by us today" . on the same day at 06:26 pm SMS received stating that Your shipment is undelivered after 1st attempt on 04/09/2016 please contact call centre @[protected]Ecom express.While tracking through ecom tracking it is found that "Undelivered (Reason Code : 331 - Consignee requested for future delivery ) & Undelivered (Reason Code : 231 - Address Unlocatable - Consignee not contactable)"

I have placed many orders earlier as well and have received the product through other courier service like blue dart, India post to the same address and same contact number then how can you say the address unlocatable and consignee not contactable.
on the next day i.e. on 5/9/2016 i went to their office but it was found locked.

I was told there will be six items such as sun glass, wrist watch, money purse, waist bag, leather belt, side bag and a laptop bag. But the last two items were not in the pack. Further, the quality of the sun glass and the money purse were no of the standard. Hence kingly take back the gift items and return the money as per your terms and conditions.

Dear sir,
Very very bad service
My order id no :[protected]. i'm order my product 28.08.2016 in snapdel (panasonic mobile) delivery date 06.09.2016. i have resive the message (05.09.2016) (your product reached your area keep your cash ready) this message. i'm waiting 2 days but no call no message. i am go to (07.09.2016) (e com express office in sathyamangalam) i asking my product office staff. a man tell your product in my shop but i'm not delivery your product the product many days i return your product. (1 day many days ah yantha call and message panama ya product ah kodukamatanutaga ketathuku intha product return tha pannanum ungaluku koduka mudyathunu solitaga aparo yanna thuku antha office vela polapillama) very bad e com express.

So, the e com express, sathyamangalam - 638402. this branch no response very very bad

Very very very bad e com express

I got an sms update from Ecom Express saying that my order will be delivered today.
Then @13:40, I got second sms, having an OTP to receive the package.
Then @19:13, I got third sms, saying "Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected]. Please contact call center @[protected] Ecom Express."

Then I called customer care and the care person, said the reason for this was that "no one was available on the address to receive the package."

Whereas, I was available @my Home whole day.

It is the worst delivery service that I experienced.

I wonder why companies like Dell India are dealing with such worst courier services.